Talk Talk 

Talk Talk are absolutely the worst service provider I have ever had the misfortune to deal with. Tried to upgrade my account to include broadband in November 2025 and they keep sending out the new contract then cancelling it for no reason. Their customer service team are useless both via phone and on line chat. It is now 3 months since my original request to add broadband and I’m not waiting a moment longer. I am moving my business to another provider - anyone other than TALK CRAP TALK

After a negative review, you expect someone from an organization to call back to rectify the errors, instead staff have the cheek to ask you to contact them. What is the world coming to? Feel like your chief executive needs to go back to learning the alphabets of good customer service. James or Susie need to apologise to every customer before the company closes.

I had high hopes for Talk Talk but over a year in my internet is intermittent at best. I have had multiple engineers visit who all said they couldn't provide sufficient speed to my address. I was promised repayment in Feb 2025 for the time the internet was not working but I have yet to receive it. I tried to speak to someone today but was past around different employees for hours before being told they couldn't refund me anything as my internet still isn't working! They are still more than willing to take my monthly payments though.. I asked to make a formal complaint regarding this with 'Allan' he said he spoke to his manager and he wasn't going to process my complaint. Highly illegal!

My broadband ceased working. I tried unsuccessfully for 5 days to raise a repair request with Talk Talk and was unable to speak to a person during this time. The online support service was utterly useless and sent me round in circles with zero progress in getting the problem resolved. At this point, I cancelled by DDM with Talk Talk and went to another provider. I raised a complaint explaining the situation after which I received several calls from Talk Talk representatives who had clearly no understanding of my problem or even that I now had another provider. This continued for 8-weeks before I finally raised my complaint to the, allegedly, independent Centre for Effective Dispute Resolution (CEDR). Talk Talk only then offered financial compensation. A further few months raising my claim with CEDR said there was no case to answer (even though Talk Talk had previously offered a settlement) and I got nothing. An absolute utter waste of my time over several months. Avoid Talk Talk like the plague.

Wifi its self is fine ( as it should be ) but the prices would regularly change and trying to contact them is an absolute nightmare. Contract ended just to find out i have to specifically tell them my contract has ended else they'll keep charging me. oh and you also have to wait another month for ur account to be closed so they can steal one last payment:0

Awful customer service and inconsistency with information relayed to customers wishing not to renew broadband contracts upon expiry. From it's launch, TalkTalk has had a notoriously bad reputation for overpromising on the level of service customers expect to receive. However after a number of years later and lessons learnt (or so I thought), I decided to give the company another chance. Despite the occasional low connectivity, broadband services have been alright throughout the duration of contract. However, now that I've decided not to renew my contract, it's been absolute HELL trying to contact the company for this to be noted on their system. From staff being unclear about written instructions sent to to customers wishing not to renew to their contract to being incorrectly advised on the process for doing so. Save yourself the headache and avoid at all costs.

Nothing but trouble this lot.
I've been weeks without Internet over the years.
Yet again, last Thursday my Internet cut off ...again.
Decided not to call as I can't understand most of the staff but to use the chat bot instead.
Eventually being passed to a so called 'expert'...my butt are any of them experts 🙄
After telling the 'expert' I do not wish to go through all their procedures ONCE AGAIN as I know it all off by heart now he claimed the fault was the adaptor..despite only a few months ago they had to send me a whole new router !!(again)
Saturday morning a 'new' adaptor arrived, connected it only to find the router still doesn't work 🤬
So once again onto the chat bot, repeated that everything is set up 100% correctly, line test done ...result ..faulty adaptor...the imbeciles had sent me a broken adaptor 🤦‍♂️
So it's now Monday and I still have no WiFi...5 days so far without any Internet.
This is clearly a company run by a bunch of very low educated imbeciles, imbeciles true meaning ...silly low IQ'S of around 90/100 far below my own....if any of them wanna challenge that then let's arrange an MENSA IQ test and post your most intelligent ones results next to my own 🙂👌

Simply the worse negative experience I,ve encountered, hard to believe this is another sub- standard UK company with all the trappings of a shady operation like a hole in the wall somewhere, , their internet loading was a snails pace, they upped the monthly bill without consultation , their answering machine was a brand of gibberish English when they often avoided answering their phones, , they even demanded I should keep paying off bills while they increased them, don,t go near them, horrendous experience, like a trap with claws of a lion, when threatening thru a collections agency all consequences they cause their good patrons a headaches ...they are beyond understanding of a business that needs patrons that can keep them in business,,, who needs enemies when when we have this flaky jibber jabber lot, who maintain a series of head games and tag passing, trying to wear their patron down with their dispute, , , all bs and low quality attitude, stay away from yet another bad UK broadband call center operation..

Talk talk became my provider automatically when my old one went bust. They were fine (nothing more) until I had to move house. I let them know in plenty of time, they even sent me 4 routers in preparation! They disconnected my old flat earlier than requested, then cancelled my wifi on 3 days after I moved into the new place. This left me without Wifi for around 10 days.No explanation. Noone on the phone really had any idea how they could help me. Eventually they offered me compensation, I just received a bill for the full amount and questioned it and their response was 'there is no proof we ever offered that' I'm not lying? You left me without Wifi? I am also still due £15 from a previous contract but have never seen that! Wish i could leave but cant go through all that again. So incompetent

My elderly mother kept getting letters saying she owed money from previous line which no longer exsists and she owed nothing on.as talktalk told her she had to have new one.she was told you can keep your old number but no they lied about that one.She had to have a new number and has paid monthly by DD. They sent her a letter today for a bill of £123 on old number she called up 1hr later she got through. She was basically told that if she didnt pay it they would cut her off they know she is vunrable with heart problems.They told her they had cancelled the DD and would need to set up a new one?. So the jist of this is they are charging her for a number she no longer has forced her to set up new Dd for this threatened to cut her off even though she is paying a Dd every month for new number they made her have. To get through to them is impossible and quite frankly no one knows what they are talking about. Shes terrifed of being cut off her only way of keeping in touch with others and this company have ripped her off using her vunrability. Do not go there anyone thinking of it as our battle with them continues

If you use this company you will quite likely wish you hadn't at some point.

Not only have I had problems with the broadband service itself but they then unilaterally transferred my account to Utility Warehouse (who are no better).

However on the last two invoices before transfer they over charged me and I spent several weeks trying to agree a refund with them.

When we'd finally agreed the refund amount they never actually made the refund and did not respond to my reminders.

Their customer service staff, who I guess are offshore, are a waste of time, they just give you the run around. Avoid.

I've been unable receive calls on my land line for over 2 months. I was told there was fault in the exchange. After a very long wait, an appointment was made for an Openreach 'novice' engineer to call pm Friday January 30. Supposedly he remied the fault and told me everything was now working OK. A while later I found it was still not working OK, it was stil not receiving calls. More of my time wasted! And more of my time wasted reporting back to Talk Talk, and having to listen over and over again all their terms and conditions. After another wasted hour, another appointment was made for OPENREACH to call and do repair on Thursday 5th February between 12 noon & 3pm. I sat gazing through the window for 3hrs watching it raining hard and looking out for Openreach, who alleged they called but DID NOT. I couldn't miss spotting them through my window if they did call, and I have a door bell that chimes loud like BIG - BEN. IF as alleged an engineer did call, he MUST have called at some other address, and not mine. And of course, if an engineer did call and found when knocking my door I didn't open it, he would have rung my mobile. the same number Openreach and TALK TALK use to contact me. And adding insult to injury, TALK TALK have told me I will be charged for not being at home when the engineer called. They have more chance of getting struck by lightning than getting a shilling off me. The boot is on the other foot, and TALK TALK I will DEMAND reinburse me for ALL my wasted time, and the time my phone as been out order. Failure to do so, I will seek retribution in the small claims court.

Again terrible service from Talk Talk. No internet for 5 days, hours spent on chat and calling a Caribbean call centre day after day. To be read out scripted lines and repair dates that never happen. Just been told a further delay of 2 days. Talk talk if you are reading this please help. I have 4 doctors living in the house that can not study. This is the same problem that we had back in December.. it’s taken all week for open reach to realise it’s the same problem as before. Complaint no is CMP-957396 if you want to check my file history.

I am Deaf. I cannot answer the phone. I have lost my email account even though I’m a paying broadband customer. My monthly payments have nearly doubled with no warning too. They insist on ringing me … this is disability discrimination at its worst. My daughter has tried to explain but she never gets put through to the right person. Absolutely shocking, embarrassing and dire customer service.

Poor customer service after being cut off without notice
Been a customer for 20 years and being cut off left me in a dilemma as I use broadband for my small business
Always paid on time and never had a problem prior to this.
Made a complaint in writing and received no response.

Changed my service provider to vodaphone broadband and happy so far
I must add I would never use talk talk again .

Absolutely criminal. Had no internet for weeks. Actually made me ill trying to get someone to help. Just had to switch to another company . Talk talk still send me bills trying to get money I don’t owe them. Avoid at all costs

Firstly getting through to customer services is not easy. You have to speak to an automated system which tries to filter you to the website instead of speaking to a person. I have to contact customer services every 3 months as they constantly increase my monthly bill hoping i do not realise. When i call they reduce it and give me different excuses every time. I would not recommend at all unless you like wasting hours on the phone every 3 months. The only good thing about talk talk is the wifi is actually very good and reliable. It's just a massive shame that they try to con you and their customer service isn't very good. I will be leaving at the end of my "contract"

Fibre broadband was offered to us free of charge by Talk Talk. On Wednesday Talk Talk contractors came to fit full fibre broadband. Whilst drilling holes in the wall to facilitate this, they drilled through pipes supplying water to the central heating system. This resulted in the cavity wall and lounge being filled with the entire contents of our radiators.

An emergency plumber was called and all heating and water turned off, we waited in the cold for him to arrive. Unfortunately, it was a bit of a wait because he was busy in another property where the same contractors had drilled through a gas pipe.

On his arrival, he acted quickly and efficiently cut a hole in the lounge wall and fixed the leaking pipe. He waited to ensure the radiators were working and the system had refilled before leaving. By now it was late evening.

The Talk Talk contractors had to continued to fit the full fibre broadband before leaving but failed to check if it was working. When we tried to connect the following morning, we were unsuccessful. We followed the handy troubleshooting guide but without success and instead elected to contact Talk Talk via their live chat. After passing the many identity checks, I was asked if i had followed the troubleshooting guide, when i explained that i had, i was told that i would need to speak the technical team. The technical team asked me if i had followed the handy troubleshooting guide and when i assured them that i had, they promptly ran me through it again. When this failed to work they suggested that i may like to upgrade to full fibre broadband and then offered to put me through to their sales team to arrange this. When i pointed out that i had already got full fibre and was not working and this is why i was ringing, the chat ended abruptly.

Shortly after, i received an email aknowledeging the conversation had ended abruptly and attaching the handy troubleshooting guide for me to work through with instructions to call them back if this didn't work. I called them back and after going back through the identity checks was asked if i had worked through the handy troubleshooting guide. When i explained that this did not work they then put me through to their technical team who checked my line and said that the problem was at my end and suggested i turned it i=on and off at the plug. When this failed to work, she told me that she have to elevate the problem and said that she would complete the forms to do so as we were speaking and assured me that i would hear from them shortly. That was yesterday morning. I have heard nothing.

The situation is this, on Tuesday i had broadband that worked fine.

Today, my full fibre broadband does not work, there is no known resolution to this as nobody is talking to me. I have a hole in the wall of my lounge where the plasterboard has been removed. It is only today that i have gained use of all radiators after the system was refilled. My cavity wall is filled with water. There may also be water under my laminate floor. I am at some point going to have to take a day off for my plasterboard to be replaced, my wall will then need to be re-painted and i will also need time off for the invisible Talk Talk engineer to visit. Apart from that i am glad i upgraded.

Internet has suddenly started to drop connection.

Phoned on Thursday after work...Could barely hear agent due to background noise of what sounded like children screaming and whistles. Told them I couldn't hear them properly and they said it wasn't their fault.

After an hour I was told I had a bar on my account due to non payment and to switch off router, leave 30 mins and turn back on.

I've never had a billing issue and direct debits all upto date.

They weren't interested in anything i had to say and said that had been the problem...

Fast forward to Friday morning and guess what....intermittent Internet.

Couldn't face the call centre so used the chat facility.

1 hour and 30 mins of absolutely useless questions...1 hour 30!!!!

They won't send an engineer unless I pay £75 so are sending a microfilter to see if it's that.

Meanwhile I work from home and keep dropping out.

I don't think I've ever experienced anything so horrendous. I'm paying £35 a month so it's not like it's cheap.

Language barrier over the phone is really hard work.

My advice is DONT USE TALK TALK. Find a provider that listen and provide a service.

Went online to chat which took ages, but they couldn't help. Phoned and the agent was difficult and unhelpful.