TAFECourses.com.au Anmeldelser 7.524

I would give zero stars if I could. My experience with TAFE NSW has been a nightmare of administrative incompetence and poor service delivery.

1. Financial Errors: I was quoted one tuition fee in writing, only to be invoiced a higher amount later. Despite multiple emails pointing out the $254.99 discrepancy, the administration ignored my concerns and simply sent automated payment reminders.

2. Appalling Administration: Their records are a mess. Even after multiple formal requests to update my personal details, they continue to send official invoices with the wrong postcode (CAP). If they can’t handle a simple address update, you can imagine how they handle your education.

3. Poor Teaching Quality: In some units (specifically 'Manage finances within a budget'), there was a total lack of actual instruction. I had to rely on classmates and external tools to complete the competency because the college failed to provide the service I paid for.

4. Communication is Non-Existent: They do not answer emails regarding disputes. When you call, you are told "it’s not our department" or "just wait." They treat international students like ATMs rather than individuals.

I was forced to pay an incorrect invoice under the threat of service blocks. If you value your money and your peace of mind, look for another institution. TAFE NSW is disorganized, unprofessional, and lacks basic accountability.

Not recommended for people with disabilities or ASD. Discrimination, bullying and inappropriate behaviour from the teachers and the head teacher. They constantly used condescending language to deny my need for reasonable adjustments. They made me raise any disability related issues I had with the coursework publicly in the classroom. Publicly humiliated me in class on several occasions. Made the course more difficult for me anytime I tried to address any issues and empowered students to bully me for my disability. They made it so uncomfortable, I had to leave.

The worst experience I have ever had in education. I am baffled my the lack of professionalism, understanding of disability requirement and discrimination laws. If you have to go there, don't rely on the teachers to be capable or the institution to follow their own policies, laws or standards for education. Just get your assessments done and get out.

I just want to know some information about one course, especially the fees. The senior saler is guiding me to deposit money and pre-enroll their courses. I asked some time to double think, the sales man rejected and gave me a lot of pressures from many aspectives.

i was looking for special courses on physics, but it was hard to find it here, so i had to look for different , but similar stuff...
sometimes it finds you that article u were looking, but sometimes it is not. and what is worse that it could be a dead link...i think guys you should imrpove this aspect...
education must be free coz, a way to improve still

Shocking service. I called up for the god knows how many times it's been to talk to the teaching section, and I cannot get through. No one on the phone is able or capable of going through RPL and credit transfers for me. I have tried to claim RPL and claim some transfers/units because I have previous experience/qualifications, and skills. I have managed to go on campus and talk to the teaching staff previously, but now i cannot due to illness. I should not have to go on training.gov and direct staff who are meant to know what they are doing on the phone to go to my account and see my units to see what is claimed and what is not. I should not be transferred from transcripts to admissions to god knows what other lines so many times till I lose patience. I really wish I could talk to someone who knows what they are doing.

I was interested so I’ve put my contact details in but I saw the fee thought it was too expensive so I told THEM I didn’t want to do it anymore. BUT they kept ringing me on many different numbers from different states, then I read the comments here realized these people are actually brokers. Now I’ve blocked all the numbers from them hoping they would give me a break.

HORRIBLE TEACHERS !!! unenroll students whom they dont like due to race or whatever prejudices they have, one communication on an online board they kicked a student out , imagine ONE LINE ON A PUBLIC SERVER they kick students out very racist teacher be careful of PAUL KEHER ,NATHAN GILBERT MICHAEL BRADSHAW they are RAGING RACISTS WHITE SUPREMACISTS attacking non white students preventing non white students from doing well!! and when u complain the staff protect one another, TOOK THESE PEOPLE TO VARIOUS EDUCATION INVESTIGATION BODIES for investigating and prosecution!!!

I had an awful experience when i called in. I talked to a Tammie/Tammy who was trying to dodge enrolling me into a design course! I had already reset my password so many times and she tried to avoid putting me through even though i asked politely so many times as was no able to enrol me over the phone. She put me through to the information technology line. I was on the phone line for 50 minutes and did not end up enrolling on the phone. Shocking student service's experience as a customer. I went in campus and found it more useful. They actually help students with their needs.

I called in to enrol over the phone, and the girl I was talking to seemed new and inexperienced. She didn’t seem keen on helping me either, I gave her the option to go through the website with me as I struggle with technology. So I kindly asked for her supervisor. The contact centre student sales supervisor, Belinda, was not able to help me either. I was on hold for 15-20 minutes while she was trying to find someone to enrol me! I do not know why every time I call, I am put on hold and asked to wait for someone to help me when I used to be able to call before, and someone would enrol me right away! This is not acceptable for me to wait while others have to help me. This needs to be looked into. Managers are supposed to be the advisors, team leaders, experts and know what they are doing. Not just be smooth talkers, disarming people and passing on work to others! You ask for their help so you are not on hold with the enrolments line, payments line and other lines for ages! I have just lost so much respect for this place, as the entitlement of the people working there is shocking, from the support to the managers. I eventually went to campus to enrol, but coming back from TAFE now, I thought I to put in this feedback. I did not dare to before, but now I thought i would. Please go to campus. It is better and saves one a lot of grief.

I had enquired online over the weekend, had a call on a Monday during the day. Answered the phone incase it was important. When I said I was at work and it wasn’t a good time to chat the person said “yet you answered the phone”. Didn’t offer another time to chat! Won’t be studying here after this experience.

BEWARE WORKERS COMPENSATION IS DESIGNED AGAINST YOU DONT RISK ANY JOB THATS DANGEROUS. YOU WILL BE BOTH MEDICALLY AND FINANCIALLY SCREWED AND ALL THOSE PART OF THE SYSTEM GOUGE.

YOU HAVE BEEN WARNED!!!

Not able to get in – I missed out on an apprenticeship I wanted to get in just because when you call in, the staff cannot tell you right away if there are spots. I should not have to call back multiple times. To find out eventually that spots are not there. My friend called in after I got told there were no spots and she got in. I was excited for her and called in to see if I could get in. It was full when I got to enquire to find out. Every time I waited for a long time. I was put on hold to talk to the apprenticeship and trainee line. The campuses that did have spots were too far from me. I am waiting until the next intake. I hope I will be able to do it. I wish the people you talk to initially knew what they were talking about. I do not know why I have to ask the questions, tell them what they could do and tell them what they need to figure out. I am going in campus next semester to get assistance

I genuinely am very concerned about what's going on when I call into the student services customer service line. I called in this morning and I was put on hold before I talked to a lady named Brodie/Brody. My request was straightforward I wanted to be put through to or get the number to the Ultimo Hair and Beauty salon. Not only was I not put through i also was not given the number. I was completely ignored and not listened too. I know leaving a voicemail is not helpful as historically their voicemail line's full. No care or acknowledgment at all from Brody/Brodie. She did not want to help me at all! I had to give her one star at the end of the call when I was asked to rate the call. I then had to call the library. They were able to help me. Not only was I able to get 2 phone numbers I also got the email address. If a simple basic request is hard to achieve I hate to think about what other people are experiencing. had to call the library. They would be better being on the customer service line. Very upsetting service. My request was so simple and easy just to be given the phone number to the Ultimo hair and beauty. The librarians are better at customer service. They give you 2 phone numbers and an email too. They take iniative, go out of their way find out information, ask questions and really listen. They want to help.

If possible take yourself to an in person campus, TAFE Digital is a waste of time.

Wait Times
It takes a week or more to receive email responses to questions and all day to get a call back if you ring them right on 9am.
It takes 3 to 7 business days to mark assessments, which would be fine, if they actually gave useful feedback that would allow you to fix your mistakes (my most recent assessment got feedback after waiting 6 business days "this is wrong" and "fix this" (sadly not joking), I then had to email and ask for more information).

Errors
Most workbooks and assessments have errors in them (these are the exact same workbooks you get in person, but at least the in person teachers are aware of the errors and know to work around them), the Digital teachers will either give you an "errors" booklet (which just points out some errors and what you are actually meant to do) or will tell you to look at the microsoft teams for help (teachers rarely answer questions on teams, its mostly students helping other students with everyone being equally confused and frustrated over errors that no-one will ever fix). When I was at a physical campus, the teacher actually told us that the workbooks are from a bigger textbook and some staff just removed what they thought "wasn't important" which is why much of the workbooks won't make sense... Its literally missing large amounts of context...

Emails
When emailing and encountering issues, either with continuous lack of answers (not having questions answered after multiple attempts) or receiving rude responses, I would recommend taking a photo and making an official complaint on the TAFE website so that they have to do something about it (taking a photo more for yourself than them as I made a complaint about a rude response (I asked a question about an assessment that I couldn't figure out how to start, hoping for a push in the right direction, and got "this is basic accounting" and "you are CLEARLY not ready for this assessment" (like I'm not in a course to teach me exactly the "basic accounting" skills that you are referring to)) and within 36 hours that email chain was gone).
I will also recommend asking one question per email as I have had issues with getting answers to multi-part questions and even had entire paragraphs ignored (when there are more that 2 paragraphs that are more than 2 sentences each)

Calls
If you are confident enough to call for every problem, keep your student number nearby and and know exactly what part you are asking about. Teachers will get tired of answering your questions and tell you that it will be faster by booking an online appointment (3 days in advance for only 10 minutes of their time... Just call them). People with accent deafness may encounter issues as only 1/5 of all calls I made/received did I get an Australian accent, at least 2/3 of the rest were Indian accents of different strengths and speeds.

Changing Locations
If you decide that you've had enough, you can request transfers. But if they tell you "campus is not accepting transfers and you have to enrol", show up at the campus and they will very happily help you (if there is a reasonable time to get you in and finished) and be just as confused as you when you tell them that they (campus) are not accepting transfers

TAFE Digital doesn't care about students, you are just a number, so make as many official complaints as possible without being rude yourself

They are actually scammer for use their name as TAFE. Be aware before you sign on their agreement, they would place $370 for administration fee even during cooling-off period.

I got multiples phone calls when they want me to enrol, the guy names Chris pushed me hard to enrol during a phone call. When I told him I’m only interested and wanted to know more about the course detail because I’ll going on holiday soon. He turned his rude voice tone: “You never tell me that you will go on holiday soon”. Is it my responsibility to telling him? Am I not having the right to learn about the course details only.

Then he offered me 3 months extension, so I can go holiday and start study later. I thought it was a course provided by TAFE, so I find it makes sense and I paid full upfront fee.

After I paid, I don’t receive any confirmation on my enrolment extension. Also I can’t browse the contract that I’ve signed for. The link he sent has expired. My instinct tells me, this is wrong. I contact the head office and found out he not putting any extension request under my profile. That’s why they continue sending me more and more emails on starting the course procedures. Thus, I know how irresponsible he is, and totally sure on withdrawn my application. But they charge me for $370 for administration even they not do their job properly.

Till the end this website is a third-party, they earn from commission while selling courses for the institutions.

Please be aware of this scamming website. This is not TAFE BY GOVERNMENT.

Very poor customer service. I was just going in circles contacting Tafe backward and forward for weeks. Everytime I rang, I received different false and misleading informations. Seems Staff there does not know to to search for simple student information and application. Very unreliable.

So much so for study support! I wanted to know more about the Diploma of Nursing as I was driving and the website didn’t cover enough for me. I was informed of nothing by the person on the line who knew nothing. When I got home I read the Ministry of Nursing information package myself. I asked to be emailed the information and even after trying to guide the lady I was talking to- I got an email to the enrolment link on the TAFE website which I had seen already. Bloody email full of grammar and spelling issues too except for her name. “Shaweta,” I think it was. Looking at the archived email today, that’s one bloody thing I can’t spell. Her name! I guided her on the Ministry of Nursing page which I discovered myself when I pulled over and googled on my phone! I directed her and everything! Got nothing out of the call! She was bloody hard to understand too. I’m going to have a beer now I got this out of my system. I deserve it. In hindsight, I should have put up this review sooner!

I have had a very frustrating experience with the multiple customer service reps on the student services line. The last call with Marcus who literally barked at me demanding to know my first name and last name. I couldn't get past him for anything then when it came to helping me he didn't even understand. He kept asking me to repeat myself and my issue. He needs a lot of training I would say. Then the second time I called I was answered by a Faria who kept repeating herself and saying no worries all the time. Another half wit who couldn't service me at and couldn't take a payment. I was on hold for almost 25 minutes. Do these people do any work at all? And think we have no work to do. The third time I called I was answered by Mike who kept telling me to take care pushing me off the line not servicing me. And the fourth time I talked to a Julie who asked me to go to a campus when I live in regional nsw. Kept telling her that and she kept saying go to the campus. I thought by that time I had enough of tafe when I was put across to a lady called Moana who spoke to me like i was hearing impaired so loud and spoke to me like i am a child. I had my enquiry escalated to be sent login details and asked to pay online when I don't want to I want to talk to a person. Which part was i not making myself clear?? I still do not understand..if this how nsw goverment education department is heading.. I would rather go to community college to get my certification. So much so for customer service. I am waiting to see ai replace these fools who are useless zombies anyways.

TAFE stands for “Technical and Further Education”. TAFE institutes are government funded Registered Training Organisations that offer Vocational Education and Training relating to a specific industry or occupation. THEY TOOK GOVERNMENT FOUND BUT THEY DON’T OFFER TO YOU A FREE TAFE SO THEY DOUBLE THEY INCOME FROM GOVERNMENT AND FROM YOU They are very DOGGY

Enquired online about fees for an online course, shortly after received a phone call from a young man. Very rude. After I answered the call and said yes I was interested in a course but just wanted to enquire about the fees to know if it is affordable for me, instead of discussing fees he appeared irritated at me and began to argue it’s not just about the fees, there’s much more to the course…
Won’t be studying here.