Tactical Traps Anmeldelser 

I ordered three shelf units for gifts a few weeks before Christmas. I was worried they wouldn’t arrive in time so I emailed them. Bree advised they were still in production but, since they were gifts, she would make sure I received them on time. She kept in communication with me and they arrived in plenty of time for Christmas!

Got a second tactical trap shelf after a good experience a couple of years ago. I received the new one last month. The quality of the finish and operation is now poor at best. I ordered a walnut color to match my existing one and they sent me a lighter Early American color stained one and keep arguing it is the Walnut stain, which it is not. Also, more importantly, the plunger system is defective and it opens dangerously slow, about 4 seconds, when they advertise a one second drop for immediate access. They keep making excuses instead of sending me a new one. Finally, they want me to pay for shipping to return their defective product. I do not recommend them anymore as their quality control and standing behind their product is now terrible and it will cost me additional money to return their defected product. Buyer Beware. They are not the company they use to be.

Update- After a lot of discussion and unnecessary they sent me a return label and it was mailed and to the business to be replaced. The bottom line to this is they have an unconditional return policy and the unit had a mechanical opening defect, besides the finish issue. I will wait to modify my review after I receive the replacement. I am surprised as my previous shelf was excellent. Paul

I have not received my order yet. Still waiting. No text or email updates either.

I can’t comment because I haven’t received any updates on my order or shipment

Great customer service. Prompt response time.

My batteries were dead, I used the battery back up and got my tactical trap opened, and accidentally shut it before I replaced the batteries. I spoke with Bree and she was able to figure out the issue, and sent me the necessary info and items I needed to open it and reprogram it. Company is very responsive and security conscious! I love my Tactical Trap!

We have purchased a few items from Tactical Traps. Recently, an item was sent damaged during shipping. The box and packing were insufficient for the item. I understand that Tactical Traps has a contract with UPS for shipping, however Tactical Traps went above and beyond to rectify our issue. We are extremely happy with the replacement item. Customer service was top notch. Thank you!

Was given one for Xmas last year. Couldn’t use for the first month or 2. Wouldn’t open correctly. Finally got that worked out somewhat. Now I had to change my batteries. Changed batteries now latching mechanism won’t latch. Need new latch mechanism but this one is less than a year old. Am not going to buy another one. Kind of have to jump through hoops for anything. Probably will not buy another

The product I purchased is great and their customer support team is awesome.

Bought a mirror and it won't open. Emailed them and followed their instructions. This didn't work. Called them and they want me to film trying to do everything that I had already done and send it to them. I ask them if they could give me some things to try. Of course they couldn't. Very unhappy with this purchase.

The quality of the table I received was very good. Fit, finish and the hardware were right up to expectations. The furniture is better than big box furniture store products at similar prices. The order turned around in about 12 days. I was short on part but with a email to Tactical Traps the problem was resolved in a day.

My husband rebuilt the bottom that we had to pry open & ordered new USB cord for xtra battery pack & is working again. The USB was not working so we had to pry it open that ruined bottom front but we rebuilt & stained it now good as new. Make sure everything works when you get it!!

Great product for home protection. Looks great and well protected. Easy to mount

Excellent products, great craftsmanship and value. Thank you!

Received a trap that had dead batteries. Contacted customer service and was informed that my trap did not have a battery backup capability despite many pictures being sent. Was informed to buy a wedge tool to open the trap by force. Upon opening the trap was surprised to see that my trap in fact has a battery backup. Spoke with customer service over email as well as on the phone and they insured me my trap did not have a battery backup. I have now ripped the screws out of my trap on the suggestion of the customer service agent when I could have bought a battery backup. Would not buy from this company again

I have had problems with this shelf since I got it. It didn't want to close had to readjust the latch several times to get it to close. But batteries in and got it to close finally. Doesn't give you any warning that the battery is getting low and the door won't open. Had to pull on it to open it. There should be another way to open it in case the battery runs low so that you would have a way to get it open in case of emergency. This was made poorly and not thinking things out. I don't recommend this item at all because you may not get into it when you need it so why have it. Looks good but doesn't do a Damm thing.

Safety begins with safe storage. Convience and access is the competitive edge for home defense. My unit blends into my office decor. My unit provides all of these plus peace of mind.

Arrived in a timely manner. Trying to figure out where to the case at.

I bought the Tactical Traps shelf and it worked fine for a couple of months, then the battery inside died and luckily it came with a battery pack in which I placed 4 brand new triple a (aaa) Duracell batteries into it then went over to the shelf and plugged it in. It Didn't work. I tried again, still didn't work. I called customer service and they asked what kind of batteries I was using I said Brand New Duracell batteries and she said "oh, we recommend using energizer batteries", I laughed and then told her I would break open the unit and buy another one from a reputable company. She proceeded to tell me if I would send a Video of the process to support of what I was doing to try to get it to work (which was plugging in the accompanying battery pack into the bottom of the unit), she might be able to speak with someone about fixing the unit. Be aware if planning to buy from this company.

I own a handful of this company's products. The construction is solid, they are very heavy and made of solid wood which makes them secure.
Unfortunately for the price I kinda expect the hardware to work better. Each unit has had some sort of issue. So here are some mods that I've made to every one of these that I've purchased:
1) Replace the gas shocks with a slightly more powerful gas shock. Measure the one it comes with them order a replacement one from Amazon. The shock doesn't have enough ## to open the door quickly when needed.
2) the lights inside are cool, motion sensitive. But, they don't stick on very long. you'll need to secure the lights better with 3M double sided foam tape, etc.
3) the latch mechanism: )especially on this shelf) will wear out and need to be replaced
4) the RFID and bluetooth - a huge flaw in the bluetooth app (used to remotely open your safe's) is that you can't RENAME the safes in the app...so if you're in the app I guess you have to memorize the factory assigned (long) number of each one because if you OPEN on the wrong one, it'll open somewhere else in the house where you may not be. Ugh. HUGE FAIL. And, one of our units disconnected from the RFID card, so they sent me another card and a 4 page instruction sheet on how to reprogram the thing...right, I'm not gonna figure that out...so now I have a pew locked in a safe that I can't open.

Again, Solid units, but you need to do the mods and be ready for the little quirky things that come up with them.