Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The wide range of products is impressive, and the ordering and payment process is simple and straightforward. I also appreciated the eco-friendly packaging. The only downside was the shipping, which t... Se mere
All’inizio non credo fosse vero.. a pensar male si fa peccato. Prodotti a prezzi competitivi, imballaggio impeccabile , costumer service sempre al tuo fianco. Ti seguono passo dopo passo fino all’ a... Se mere
Virksomheden har svaret
All'inizio ero scettico date le poche recensioni che si trovano online, ma l'assistenza è stata fantastica ancora prima di fare l'ordine e soprattutto mi hanno sempre risposto velocemente ad ogni do... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Kontaktoplysninger
V dolině 1515/1b, 10100, Praha, Tjekkiet
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4,3
Fremragende
125 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sehr qualitative Produkten und sehr…
Sehr qualitative Produkten und sehr hochwertige Verpackung. Sehr netter Kontakt. Alles Prima gelaufen! Danke und weiter so!
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Toni!
Thank you for the wonderful feedback! We are very pleased that you are satisfied with the quality of the product, packaging, and our service.
Your words motivate us to work even harder! We look forward to your future orders and will be happy to see you again as one of our customers. Thank you for choosing us!
Le délai de traitement est un peu long…
Le délai de traitement est un peu long mais colis parfaitement réceptionné, bien emballé et produit conforme, je recommanderai sur ce site
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Anthony!
Thank you for your feedback.
We are working on reducing the delivery time, which currently takes 8-10 business days, excluding weekends.
We are glad that the product you received met your expectations. It is very important to us that you are satisfied with your purchase.
We look forward to your future orders.
Ottimo negozio ed ottima esperienza
Ottimo negozio ed ottima esperienza , lo consiglio vivamente.
21. februar 2025
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Besvarelse fra Symbol
Dear Rocco!
Thank you for your feedback!
We're very glad that you are satisfied with our store and service. We hope to see you again!
Good price and service
Good price, client service very active. Great shoes . Only thing delivery to Italy (from CZ Rep) takes 2 weeks from order.
8. marts 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Monica Balestrini!
Thank you for your feedback! We’re glad to hear you’re happy with the purchase and our service level. We would like to note that delivery usually takes 8-10 business days (excluding weekends). Your order was delivered on the 9th business day. We are working to reduce delivery times so you can receive your packages faster. We appreciate your understanding and look forward to seeing your orders again!
Order of shoes from Sergio Rossi
I was looking for a special pair of pumps from Sergio Rossi in size 41.
I was really happy to find them on the symbol page and at a reduced price.
Due to the overall circumstances, the transport time of 8-10 working days was reasonable. The customer service is exceptionally good.
I will be happy to order from this site again.
5. marts 2025
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Besvarelse fra Symbol
Dear Mrs Edith Schwiesau!
Thank you so much for your kind review!
We're thrilled to hear that you found the perfect pair at a great price and that you had a positive experience with our customer service. We strive to provide excellent service and are so glad that we could meet your expectations.
The delivery time was too long and I…
The delivery time was too long and I just saw after I wore the pants I ordered that they have holes in the stitching
2. marts 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Ioanna Rizou!
We are very sorry that the delivery times for your order have been delayed. We are actively working on reducing delivery times and improving our service.
Regarding the damages you mentioned, unfortunately, we have not received any inquiries about this issue. We have already emailed you with all the necessary clarifications.
Please check your email. We are always ready to assist and find the best solution for you.
Very satisfied.
I found at Symbol Fashion a pair of pants at my size that was not available in store anymore, and at a great discount.
Package was very good, item well preserved inside.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Arnaud Comp!
We appreciate your wonderful feedback! We're thrilled to hear that you found the perfect pair of pants at a great discount. We're also glad to know that you were satisfied with the packaging. We will be happy to receive your new orders.
Eccellente
Arrivato nei tempi previsti bel Jeans Versace confezionato in maniera ottima bell' esperienza se avete delle perplessità rispondono in tempi brevissimi
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Gianluca!
Thank you for your wonderful feedback! We're glad you're satisfied with your purchase and experience. We always strive to provide the best quality service and quick responses to inquiries. If you have any further questions or need assistance, don't hesitate to reach out – we're always here to help! 😊
Good product but not new
Hello,
I recently received my order of Marsell loafers, and while I find the design beautiful, I am quite disappointed with the condition in which they arrived.
I had previously tried this exact model in-store, and the pair I received is noticeably different in condition. The shoes have pronounced creases at the front and feel significantly loosened, whereas the pair I tried in-store was tighter and showed no such marks. This strongly suggests that the ones I received are not new. However, this was not mentioned in the product description, and I find it unacceptable to receive an item in this state without prior notice.
Given these issues, I believe a solution can be found from the support team but i haven’t received any news about my problem yet, i hope soon.
Thanks,
22. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear John!
Thank you very much for your feedback. We would like to explain the situation in more detail.
The shoes you received are completely new and have not been used before. All the products presented on our website are original and come with authenticity certificates.
The marks you mentioned are natural creases that can occur on thin and soft leather during transportation or trying on, and they may also be part of the leather's natural texture.
We are very sorry that the purchased shoes did not meet your expectations. We are always ready to assist in resolving any situation, which is why we offered you a return option with a full refund, if the item has not been used. You have 30 days from the moment of receiving the product to return it, as stated in our return and exchange policy on the website.
We have also contacted you via email regarding your inquiry.
Besvarelse fra Symbol
Dear Alessandra!
Thank you for your feedback!
We are very glad that you are satisfied with your purchase. Your satisfaction is our top priority, and we always strive to provide the best service. We look forward to continuing our collaboration, and if you have any questions, we are always here to help!
Top bel negozio online
Ottimi prezzi e spedizioni abbastanza veloci, servizio clienti attento agli acquirenti!
Consigliatissimo
22. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Clemente Antonio!
Thank you for your feedback! We are very pleased that you are satisfied with your purchase.
We always strive to provide the best service and fast delivery.
We look forward to further cooperation!
Meilleur site d achats haute couture
Tout simplement parfait et exceptionnel 🤩👍
J ai l habitude d acheter des vêtements de haute couture sur différents sites internet.
J ai découvert par le plus grand des hasards SYMBOL FASHION!!! Et j en suis plus que Ravie 🤩
Tout est parfait, les prix, le choix, les envois très soignés, rapides et gratuits, les retours simples, très vite traités et remboursés.. je suis vraiment plus que satisfaite, et c est devenu mon site favoris 🤩.
Je recommande fortement sans aucune hésitation
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Veronique Gallissian!
Thank you for such a wonderful review!
We are incredibly happy that you discovered Symbol Fashion and are satisfied with our services.
It’s important to us that every customer has a flawless shopping experience, so your words mean a lot to us.
We hope you continue to be a loyal customer. Feel free to reach out to us anytime.
Esperienza come sempre più che…
Esperienza come sempre più che soddisfacente. Capi meravigliosi!! Ho dovuto fare un reso ed è stato semplice e veloce!!
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Carmela Perna!
Thank you for your feedback!
We’re glad to hear that you were satisfied with your shopping experience. It’s important to us that the return process is simple and convenient for our customers.
We look forward to continuing our cooperation!
Very good products
Very good products - one needs to be aware, however, of the fact that prices on the website are without tax .... but the bill then mentions them, of course...
reliable company ....
thank you !
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Martin Gossmann!
Thank you for your feedback! We appreciate your positive comments. We're glad to hear that you found us reliable, and we look forward to your new orders!
Both the delivery and the service were excepcional
Both the delivery and the service were excepcional, I'd say the best experience I had buying from European online stores. I had some doubts about the return and they were of great help and fast on the reply. I'm now a faithful customer.
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Alvaro Gurrea!
We are very glad that your purchase on our website met all your expectations – this is very valuable to us.
Thank you for your feedback, and we looking forward to seeing your new orders.
Simply perfect
A simply ordering process and a wonderfull range of products! Great Prices and perfect shipping!
What more could you want? I love it!
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear, Joëlle Donecker-Owusu!
Thank you for your feedback and for rating our product selection, prices, and delivery.
We are committed to ensuring that shopping with Symbol Fashion provides you with the best possible experience🙌🏻
Plagiat
Eine Firma die Plagiate in Prag herstellt
Meine Stiefel sind ok aber nicht von der Firma wie ich sie bestellt habe
Nachgemacht ohne jegliche Firmenbezeichnung
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Monika Gerlach,
We have left several messages on your email and WhatsApp regarding your feedback.
We would like to assure you that we have been suppliers of premium-quality products for over 25 years, and we only sell genuine merchandise.
Please review our messages – we will be happy to provide you with confirmation of the authenticity of the product you received.
reliable but slow
The website offers a wide range of products at very attractive prices. The customer service is reliable, and they always reply to emails promptly. However, the entire process is very slow— it took about eight days to receive my order. The return process was even worse. They used the highly inefficient DHL, and it took twelve days for the package to reach the store, and another five days for the refund to be processed. So, a considerable amount of money was tied up for quite a long time before I got it back. It really depends on your situation. If you're sure about the product and the right size, it's a great choice. But if you're unsure whether you’ll need to return or exchange it, I would recommend not taking the risk.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Lou Shen,
Thank you for your feedback.
We are very pleased that you appreciate our website, products, and especially the work of our customer support team. We are always available to resolve any issues. You can also contact our support service for measurements or additional photos of products that you like to ensure your purchase.
The delivery of orders from our website usually takes 8–10 business days. Weekends are not included. Your parcel arrived at your address on the seventh business day of delivery.
Regarding the return situation, the delivery took longer due to processes that, unfortunately, are beyond our control. Since DHL was chosen for the delivery, the return was handled by the same courier service. Sometimes, the process of delivery with DHL can take longer than expected. Accept our apologies that this happened with your order.
On our website, you can also pick an alternative option – the DPD delivery service – which, as experience shows, is much faster.
We have analyzed your inquiry and will definitely make improvements to the delivery and return process.
3 stelle
Esperienza tutto sommato soddisfacente. Molta cura nel pacco e nell’imballaggio. Maggiore attenzione alle specifiche del prodotto e alle foto pubblicate negli articoli del sito. La spedizione interminabile: assicurano che il pacco arrivi tra 8-10 giorni ma non è stato così. Ho ordinato il 16 gennaio ed è arrivato il 30 gennaio. L’articolo che ho acquistato è originale e il prezzo più che ottimo.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Andrea,
Thank you for your feedback and for your special appreciation of the product and its quality. We strive to provide the best service and a great selection of products at reasonable prices.
We are truly sorry that you were not satisfied with the delivery time. We always try to exceed our customers’ expectations and deliver products as quickly as possible. However, I would like to point out that in your case, the parcel was delivered exactly on the 10th business day. As stated on the website, delivery takes 8–10 business days (weekends are not included).
We have paid attention to your feedback, carefully reviewed the delivery process of your order, and are already working on becoming faster at every stage.
We look forward to our continued cooperation and will do everything possible to ensure that your future orders are delivered in the shortest time possible.
Fast customer response
Fast customer response. Although it took almost 2 weeks from placing the order until receiving it, the price is good and worth waiting.
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Symbol
Dear Elise,
Thank you for your feedback! We are glad that you appreciated our support service – we are always available and happy to answer any questions you may have.
We are constantly working on improvements and sure that in the future, we will be able to provide our customers with faster delivery after placing an order.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.