Swizzels Anmeldelser 35

Bought a party pack 5 kg
Bubble gum drumstick had a metal piece in it
This is so hazardous and can cause serious health problems

Ordered a valentine's gift box for my partner who lives in Germany. Ordered on the 30th Jan. Was not able to track the parcel. Had to email Swizzles twice to find out the parcel was being returned. Was told it wouldn't make it for valentine's day and that was it. I had to keep chasing to ask if they would redespatch, as it was ok if it was late. Had to chase twice, now I'm told they will, but it's already valentine's day. Still waiting for a tracking, chasing for this too. Not once did they apologise. I would never dream of not apologising to my customers if this happened to any of them. Essentially they just don't care.

Commande de 74€ (frais de douane, conversion livre sterling etc) effectuée le 20 décembre.
3,kg de Fizzers, 60 sucettes etc. J'ai craqué avant Noël pour ma fille et pour retrouver le goût de cette marque de mon enfance.

Résultat : Commande jamais reçue à ce jour. Aucun mail de suivi de commande/livraison, rien si ce n'est un justificatif de paiement et commande à l'achat.

Après 10 ou 15 jours, j'envoie un mail de relance. S'en est suivi des apologize dans un anglais improbable (le comble) avec promesse d'envoyer la commande avec des bonbons en plus pour le geste commerciale. 15 jours après toujours rien. Énième apologize du "customer.care de swizzels"

Apres un mail de menace de porter plainte et une demande de remboursement immédiat, je suis crédité de 74€...mais la commande censée être partie depuis des semaines n'aura jamais été reçue...ou envoyée.

Scandaleux, décevant et médiocre.

Avoid, got £20 worth of swizzels rubbish, all had to be binned as unable to open any of them due to being stuck to packets, total waste of money, never again.

Purchased over £60 worth of sweets, was told it would be delivered within 3 - 4 days. Its been 3 weeks now, I've contacted customer service and they can find my order number. Very poor customer care. Essentially I've been scamed. Do not buy from swizzels!

Cannot open the absurdly glued wrapper without scissors. No glaze on the outer part. Size of the lolly has shrunk

Ordered two boxes of refresher bars as a gift and they arrived the next day - very happy thank you!

Ordered personalised love heart sweets as our wedding favours for our summer wedding. The sweets arrived quickly, with only two stickers missing, but that isn't a big deal as we ordered more than we needed to, so my fiance helped himself to two packs! They have a long expiry date, so was happy to order now. I think it was good value for money, and the stickers were really easy to pop on the sweets. The final product looks lovely and I'm excited to hand them out as one of our wedding favours. The personalistion process was really simple too!

Absolutely fantastic company! Love that I don’t have to spend a small fortune to get free delivery! Will be ordering from them all the time now! Sweets also arrived ridiculously fast too!!!!! Great prices! So impressed!

Lovely lollies, but what a rip off, they’ve shrunk by 50%!! Also, why have the fools glued the plastic wrapping to the stick? Literally impossible to unwrap without scissors. Rubbish!

Excellent customer service. Had to amend an order and Kasia H whom I spoke to as absolutely brilliant. Thank you. Personalized Love Hearts super, looking forward to using them as place names for my party and super speedy delivery.

Oi is this Cadbury's chocolate why was there gooey white substances in my caramel bar. it was rotten do not reccomend

I bought a packet of the Swizzels Squashies that were mangled in production. Sent an email to 'Customer Care' letting them know, obviously they have a production problem. Fobbed off with a code and told to order 'something' from the website (which didn't work) and the amount on the code was so little it required me to CONTRIBUTE more to get an item that wasn't out of season Halloween sweets. I used to enjoy their sweets but will vote with my £ and buy another brand from now on.

Proper old fashioned customer service. I had cause to complain about an item, they were incredibly swift with their personal response, a proper letter, actually signed by a real person and replacements were sent. Over and above my expectations. Other companies could learn from Swizzels. Very impressed, keep up the good work, thank you ☺️

Amazing customer service
I can’t praise this company enough As I wanted. Special gift for my daughters 21st
And I changed some details
Last min after I ordered and they still managed to arrange it for me
Got Back to me right awsy
The sweets Are a great gift for any occasion and
Very cheap for what is a unique gift
I will keep this in mind for future ideas
Full 5 stars