Swizzels Anmeldelser 35

Contacted Swizzles and spoke to the very lovely Nicky A. Incredible customer service. Blown away by your response. A very happy team of nurses. Thank you.

I completed an enquiry/complaint form online and within a few days received a reply. I sent some pictures of the squashies in question and packaging and within a few more days received an explanation of the issue. I was also very surprised and very grateful to receive some sweets. The service I received was prompt, polite and very helpful. I'm very satisfied with the outcome and response. Thank you to Nicky @Swizzles!

I had a manufacturing problem so reported it to Swizzels, and got incredibly fast feedback, as well as a complimentary box of sweeties. Very professional customer service and friendly support!

Good customer service dealt with very good

Massive thank you for swiftly turning round an order. Great communication and delicious sweets as usual

Great communication, didn’t make my concerns feel insignificant. I am pleased.

Talk about shrinkflation. The refreshers used to be great. Now they are just a flat strip that the wrappers are impossible to get off. Spend ages trying to pick it off. Refreshers used to be bright yellow, now they are a horrible grey colour that look inedible. I will not be buying anything else from swizzels. They are just taking the piss with their products and laughing at their customers!!!

Today I opened a fruity pop and I was really
excited to eat my Swizzels Fruity Pop because they’re usually one of my favourite lollies. But when I opened it, it was incomplete and missing part of the lolly, which was really disappointing. It didn’t feel fair because I paid for a whole lolly and didn’t get one. It also kind of ruined the fun of having a treat. I hope this doesn’t happen again because I normally like Swizzels, but this made me sad and annoyed. When I opened my fruity pop and I only got half of it and it hadn’t broke because it would be in the packet but it wasn’t so I had to eat half a fruity pop 😮‍💨 I know they are made in factory’s and they can’t help it but I’m disappointed 😞 I was just saying this so you know you might get 1/2 a Lolly pop and your not to disappointed. I am only 11 but I’m very frustrated 😣.

I’ve ordered many times now from Swizzels, can’t fault them. We usually order the personalised mini love hearts and they always go down so well. Customer service is fab, super fast delivery and always get little freebies.

I am utterly astonied! When I did purchase this coffer of sweetmeats for mine beloved, and he did unseal it, great was mine shame to behold it scant filled, scarce half its measure.

Absolutely outrageous, the tub that I purchased was only less than half full, I tried to get in touch but with no success

Easy to order and pay and delivery was as they said 48hrs, nature of order just treats for walking I ordered 3kg bag of love heart mini and 3kg refresher mini bars. Got one free treat bag and one free skids bar all ready tried and tested product yummy as ever, very well packaged from a family run local business will absolutely order again. Thank you to all involved in my order.

After making an error myself (not reading the delivery information provided!) and for making a last minute panic buy for our wedding, less than a week away... I called Swizzels contact number on their website, they answered straight away, popped me through to the appropriate department, the lady was extremely understanding and helpful! Within 30 minutes of my call, I received an email to say it had been dispatched! Thank you SO MUCH! Fantastic service (Just as my colleague previously received, which is why I ordered in the first place)

Placed on order on 3rd February, 2 months ago. After contacting their customer service team the second time, they attached a screenshot of the tracking saying it was delivered. I had to then email them back explaining it wasn't and a screenshot from the tracking company to which they told me to contact swizzels.
I then received an email (promptly I must say) to which I would receive a refund......no apology, no remark, very blunt. I will never order off this company again!

Fast dispatch and delivery (delivered within 48 hours of order) - I ordered a hamper online and it was well packaged (in a sealed box with bubble wrap) and I was pleased with the quality of the gift box, the amount of sweets and the personalisation. Very happy!

Absolutely brilliant customer service when an error I'd made on labels needed rectifying.

Sarah was incredibly helpful and very much understanding. She went above and beyond for me and I appreciate it so much!

Great service, great products and a little bit of love heart. Thank you again!

Contacted them about contaminated products
Foreign bodies / objects in the Ice pops, some are hard to see, and others are very obvious big black blobs.
I can see that both emails I sent were read, but no response at all, they don't seem bothered about contaminated products in circulation, if I have a box of 28, with quite a few contaminated, I wonder if others are. The Food Standards Agency certainly are concerned, foreign bodies in the products is bad enough, ignoring customers twice makes it even worse.

Over one week after placing an order of sweets for Christmas for the kids, I get a refund. No email apologizing, no explanation, just a cancelled order and a refund. Very poor service.

took my money left it a while then said out of stock shame as wanted to use them for my business glad I only started with a smaller order will be going else where

Only a company who cares would do what this company does for it's local community!