very good VOIP Service and needed to change the number and stop the cancellation I made. Amber was top notch and helped me resolve all this quickly! An asset to your company!
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Se mere
Virksomheden har svaret
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Se mere
Awful Doesn’t work properly it’s hard to have a conversation I paid upfront for a year told them I would not renew then this morning over £170 was taken from my account on an expired card I call... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Kontaktoplysninger
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Storbritannien
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
God
468 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 17 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
a very good service i am very please…
a very good service i am very please with there good service i am glad they have everything i need in one place they tick every box for me with there service and i can't fault it thank's so much
16. oktober 2025
Uopfordret anmeldelse
happy with outcome
Zoe gave simple instructions, easy to follow. happy
6. november 2025
Uopfordret anmeldelse
Awesome service and so straight forward…
Awesome service and so straight forward to get help and support. A special thanks to Laura who is extremely professional and very helpful.
29. oktober 2025
Uopfordret anmeldelse
Wasting money, wasting time!
Terrible!
It doesn't ring properly. I answer incoming calls but it doesn't connect. I definitely do not recommend it, stay away
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thanks for the awesome feedback! We’re glad you found the service helpful, our team really appreciates it!
It was so simple and easy
It was so simple and easy. I quickly got to talk to a real persona and resolve my query.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thanks for sharing your experience! We’re so glad you found it simple and easy to get the help you needed from our team.
Ali was a great help sorting some…
Ali was a great help sorting some settings issues out that I had. Always get through to a member of staff straight away with no wait time. Great no bs service.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thanks for your review! We’re glad Ali could get everything sorted quickly for you, and it’s great to hear you value our no-wait, no-nonsense service.
Laura was so helpful
Laura was so helpful. Full knowledge of absolutely everything I needed to go through, plus she was friendly, clear concise and made me feel like I was a properly valued customer. Would recommend SwitchboardFREE to anyone.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! We’re delighted Laura could help and that you felt valued, we’ll be sure to pass on your feedback to her.
Laura was very patient with my…
Laura was very patient with my technical ineptness. I may have broken both the phone system as well as google. She was pleasant on the phone and was very helpful and sorted everything for me in 1 call. Thank you.
29. september 2025
Uopfordret anmeldelse
Meh service and please avoid…
Meh service and please avoid subscription.
To cancel any subscription, they will say YOU NEED THREE months continuous subscription after cancellation to fully cancel the service saying its in a terms and condition you signed.
AVOID!!!
29. september 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your feedback. We’re sorry to hear you feel this way and would like to clarify how our cancellation process works.
SwitchboardFREE operates on a 90-day initial term, followed by a 30-day rolling notice period, a standard structure in UK business telecoms agreements - although many of our competitors tie you in for 12-months, or even longer!
This is clearly stated in our Terms & Conditions, which every customer agrees to before activating their service.
Our UK-based team are always happy to walk customers through the process to make sure there’s no confusion or unexpected charges, and we're available Mon-Fri on support@switchboardfree.co.uk or 0203 189 1213
Thanks for not only confirming
Thanks for not only confirming, but also agreeing to what I passed comments on.
Would you buy a car before buying, try on clothes, try a sofa, no you would not,
A phone line is a critical piece of equipment and to place faith and trust in a company like this is a major red flag.
Try else where.
It also has to be noted their response is so slow, another indicator of a major red flag.
Deff try else where, there are at least 3 good ones in UK
20. september 2025
Uopfordret anmeldelse
Easy way to do
28. august 2025
The software seems to be good. Issues with support
The software seems to be good, but "Over featured". Can't get in hold of support services for a week: 2 chat requests and one call back request remain unanswered. Seems to be fully automatic system without a human on the other end
8. september 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your feedback. We’re glad to hear you find the software useful, but we’re sorry about the frustration around support.
To clarify, your callback request was submitted at 11:12am on 8th Sept and actioned at 16:29 on 9th Sept, roughly 13 business hours later.
That said, we’ve identified a technical issue with offline chat requests not generating support tickets, which explains why your two chat requests went unanswered as they were submitted outside our working hours. This is not the standard of service we aim to provide, and our team has already fixed this.
Our support is very much human and UK-based, and we want every customer to get timely help. If you still need assistance, please reach out to us directly at support@switchboardfree.co.uk or by calling our UK-based team on 0203 189 1213
My requested was responded to and my…
My requested was responded to and my issue remedied immediately!
5. september 2025
Uopfordret anmeldelse
Helped resolve issue with great time…
Helped resolve issue with great time and was able to continue with no issues
5. september 2025
Uopfordret anmeldelse
Abbey did a great job explaining the…
Abbey did a great job explaining the features of the products I have and went above and beyond. Thank you :)
1. september 2025
Uopfordret anmeldelse
It was a great experience and quick…
It was a great experience and quick service. Much appreciated
28. august 2025
Uopfordret anmeldelse
Katie M was super patient and helpful…
Katie M was super patient and helpful in helping me resolve my queries
21. august 2025
Uopfordret anmeldelse
Laura was very knowledgable and professional.
Laura was polite, helpful, and professional. Everything I asked was answered quickly and positively, my problem was dealt with and resolved very quickly. Excellent service.
15. august 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.