Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Se mere
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local are... Se mere
Virksomheden har svaret
Great company been using for 4 years now for both our business and never had any complaints. It's very effective as most of the times when we travel the lines are redirected to our mobile phon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Kontaktoplysninger
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Storbritannien
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
God
468 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 17 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly Recommend to others
There is so much more to offer than other companies, all of the basics that anyone would need to star their business.
29. august 2024
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your positive feedback! We're thrilled to hear that you found our services to be comprehensive and helpful for starting a business. If you ever need further support, don’t hesitate to reach out!
Best wishes,
The SwitchboardFREE team
I dealt with a lady called Katie 🙏🏻
I dealt with a lady called Katie her conscientious determination to help and assist and make sure that what I was going to receive as a service from their company was 2nd to none. I can only highly recommend this company going forward. They are fabulous.
6. september 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your glowing review! We're delighted to hear that Katie provided you with such outstanding service. Your recommendation means the world to us, and we’re thrilled to know you had such a positive experience.
Best wishes,
The SwitchboardFREE team
Laura
Laura, has been excellent throughout the process and cant fault her. So thank you and keep up the good work.
24. august 2024
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! We’re thrilled to hear that Laura provided excellent support throughout the process. Your appreciation means a lot, and we’ll make sure to pass on your thanks to her.
Best wishes,
The SwitchboardFREE team
"Katie from switchboard free is an…
"Katie from switchboard free is an absolute superstar! She went above and beyond to ensure our setup was flawless and took the time to walk us through every detail. Her knowledge, patience, and dedication made the whole process a breeze. We couldn't have asked for better support—Katie truly made all the difference. Thank you, Katie, for your exceptional service!"
4. september 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your wonderful feedback! We’re delighted to hear that Katie provided such exceptional support and helped make your setup process seamless. We’ll be sure to pass along your kind words to her! If you ever need further assistance, don’t hesitate to reach out.
Best wishes,
The SwitchboardFREE team
Excellent customer service
They were able to fix an issue I had immediately and helped me through every step. Very impressed with their customer service!
4. september 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review! We're so glad to hear that our team was able to resolve your issue quickly and guide you through every step. Your satisfaction with our customer service means a lot to us. If you ever need anything else, we're here to help!
Best wishes,
The SwitchboardFREE team
Great service
Great service. Always someone (real person!) to speak to when needed. Katie has been especially helpful
3. september 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your wonderful feedback! We're delighted to hear that you've had a great experience with our service and that you've always had someone available to assist you. We're especially glad Katie could be so helpful—I'll be sure to pass along your kind words to her. We're here whenever you need us! 😊
Best wishes,
The SwitchboardFREE team
Excellent knowleagable and friendly…
Excellent knowleagable and friendly advice!
2. september 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and friendly. If you ever need anything else, we're here to help! 😊
Best wishes,
The SwitchboardFREE team
Very helpful on the phone with advice…
Very helpful on the phone with advice and helped me set it up. Great service can’t praise them enough 👌
29. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your kind words! We're thrilled to hear that our team was able to assist you and provide great service.
If you ever need any assistance, please don’t hesitate to reach out.
Best wishes,
The SwitchboardFREE team
I would highly recommend Switchboard…
I would highly recommend Switchboard FREE. I've used this company for a few years now and they've always given me a very helpful and professional service. Special thanks to Laura for sorting my issue out today very quickly.
27. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words and for being a loyal customer over the years! We're thrilled to hear that you've consistently received helpful and professional service from our team. It's great to know that Laura was able to assist you quickly and effectively—she'll be delighted to hear this.
If you need any further assistance, please don’t hesitate to reach out.
Best wishes,
The SwitchboardFREE team
Shady Business Practices - STAY AWAY
They add on unnecessary free trials without requesting them then start charging you for them from the following month.
They also make it extremely difficult for you to cancel.
Having a 90 day cancellation period is unheard of.
Even after confirming all my details on the phone and being able to cancel the trial subscription they still require a written email to cancel the main subscription.
They are intentionally making it more difficult for people to leave
Companies with shady practices like this should be avoided for use by any business. Any business owner knows that customers are built on trust and integrity not by shady practices.
Will be avoiding these guys and warning fellow business owners to stay clear.
27. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for sharing your concerns. We genuinely value all feedback, as it helps us improve our services.
We’d like to clarify a few points that may address your concerns. Our 90-day initial term is designed to offer greater flexibility compared to the one-year (or longer) contracts that many telecom providers require. We understand that lengthy contracts can be restrictive, so our approach is intended to benefit our customers. This three-month minimum term helps cover setup costs since we do not charge a setup fee like many providers. For context, the UK’s largest telecom provider, BT, offers contracts ranging from 12 months to 5 years.
To ensure the security of our customers, we ask for a written email with a security question to cancel the service. This step is crucial in preventing any unauthorised cancellations, particularly from customer competitors. While we understand that this process might seem cumbersome, it’s a measure put in place to protect our customers’ interests.
Regarding the free trial of our call recording feature, we offer a one-month free trial at sign-up, with clear instructions and an email reminder before the trial ends. Customers can easily opt out of this trial during sign-up by deselecting the toggle option. However, we understand your concerns and have processed a refund for the call recording, acknowledging that it is no longer required.
We strive to be transparent and fair in all our practices, and we’re committed to ensuring that our customers feel secure and satisfied with our services. If there are any specific issues you'd like to discuss further or if you need additional assistance, please don't hesitate to contact us directly. We're here to help and resolve any concerns you might have.
Best wishes,
The SwitchboardFREE Team
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review! We're delighted to hear that Sharon was able to provide you with excellent assistance. We’ll be sure to pass along your kind words to her. If you need anything else, we're here to help! 😊
Best wishes,
The SwitcboardFREE team
SBF offer an excellent service!
SBF are always super quick, efficient and friendly with any request and offer an excellent service! I've been using them for 8 years and I'm very happy with their various facilities and functions!
23. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your loyalty and kind words! We’re thrilled to hear that you’ve had such a positive experience with us over the past 8 years. We look forward to continuing to support you for many more years to come! 😊👏
Best wishes,
The SwitchboardFREE team.
Super friendly and helpful
Katie has been super helpful throughout the set up, with a super positive attitude and very friendly! Easy to talk with and get questions answered.
23. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review! 😊 We're delighted to hear that Katie was super helpful, we'll be sure to pass on your kind words. If you have any more questions, we are here to help. 🌟
Best wishes,
The SwitchboardFREE team
Laura made the difference
Laura made the difference, what a lady. She had the knowledge, the charisma and the patience of Job to contend with a Baby Boomer old duffer like me. SwitchboardFree platform will do a great job for us. Thanks.
22. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for the wonderful review! We're thrilled to hear that Laura made such a positive impact on your experience. We'll be sure to pass along your kind words—she truly is a superstar! We're also glad to know that SwitchboardFREE is meeting your needs. If you ever need anything else, don't hesitate to reach out - we're here to help!
Best wishes,
The SwitchboardFREE team
Hidden Fees and Unethical Practices
I initially signed up for Switchboard Free’s virtual phone number service, which was advertised at £5 plus VAT (totalling £6). My intention was simple: to obtain a straightforward virtual number for personal use. However, after using the service briefly, I quickly found the features clunky and not user-friendly. More troubling, though, was their aggressive data harvesting, including attempts to collect location data, which raised serious privacy concerns.
Due to these red flags, I requested to cancel the service. Fast forward a month, and I was shocked to discover that Switchboard Free had taken £23.95 from my account for a renewal of the service. Even more infuriating, they had automatically added a call recording feature—something I never requested or consented to. This unauthorized charge feels both deceptive and unethical.
When I reached out to their support to request a refund, they flatly refused, which is completely unacceptable. I’m now in the process of disputing the charge through my bank and also engaging with Trading Standards to highlight these questionable practices.
My advice: think very carefully before engaging with this company. Their pricing transparency is poor, their features are subpar, and their customer service is unhelpful. It’s simply not worth the hassle.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for sharing your feedback about your experience with SwitchboardFREE. We take all customer concerns seriously, and we appreciate the opportunity to address the issues you raised.
Firstly, regarding the request for your address, we would like to clarify that this is a standard requirement based on Ofcom guidelines. As a telecoms provider, we are obligated to request an address from our customers to ensure that emergency services can be dispatched to the correct location if necessary. Additionally, this measure helps us prevent misuse of our services by ensuring that only legitimate users have access to our platform. This is a common practice across the industry.
Regarding the charge for the call recording feature, we would like to clarify that the call recording option was toggled on during the sign-up process. This feature is offered free for the first month. At the end of this trial period, we sent an email to confirm if you would like to continue with the service. Since we did not receive a response, the feature was automatically renewed. We apologise for any inconvenience caused.
As an address was not provided we have closed your account. Additionally, we have refunded all payments made to ensure that you are not out of pocket for a service you no longer wish to use.
We are committed to providing transparent and reliable service to all our customers, and we regret that your experience did not meet your expectations. If you have any further concerns or questions, we encourage you to reach out to us directly so that we can assist you further.
Best wishes,
The SwitchboardFREE team
Thank you for all of your help, Katie. Excellent Customer service.
Thank you for all of your help, Katie; you did everything to help me with my multiple numbers, including porting a new number over, which I greatly appreciate.
If Carlsberg did telecoms, SwitchboardFREE VoIP would be on all of the bottles. :-)
16. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for the fantastic review! 🌟 We're thrilled that Katie provided you with excellent customer service and helped with your multiple numbers and porting. She's a true gem!
And we absolutely love the Carlsberg shoutout—what a compliment! 😊🍻
We're here whenever you need us.
The SwitchboardFREE team
Katie on Live chat very helpful and…
Katie on Live chat very helpful and patient in resovling my issue. Thankyou
14. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your feedback! 😊 We're delighted to hear that Katie was able to help you out on live chat. She takes great pride in being patient and supportive. We'll be sure to pass along your thanks to her! If you need anything else, we're always here to help.
Best wishes,
The SwitchboardFREE team
I’ve never had someone to talk so nice…
I’ve never had someone to talk so nice to me and make me feel so good and myself thanks Katie. You really are a star and a big asset to your company.
13. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! 🌟 We're thrilled to hear that Katie made such a positive impact—she truly is a star! We'll make sure she knows just how much you appreciated her support.
Best wishes,
The SwitchboardFREE team
A fantastic service.
A fantastic service made all the better by the direct (human) support team.. Thank you Katie for the help getting setup.
5. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review! We're delighted to hear that you had a great experience with our service, and we're especially glad that Katie's direct support made the process smoother for you. We’ll be sure to share your appreciation with her.
Thanks again for your kind words!
Best wishes,
The SwitchboardFREE team
Katie McSweeney was very helpful
Katie McSweeney was very helpful, patient, and a good listener. A real Professional with excellent customer service skills
9. august 2024
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your wonderful feedback! 🌟 We're thrilled to hear that Katie provided you with such excellent service. We’ll make sure to pass along your kind words to her!
Best wishes,
The SwitchboardFREE team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.