Swiss Chalet Anmeldelser 

We love going to Swiss Chalet, great food and service.server sinu

Lisa was great!

hello how are you

The waitress Tharv was very pleasant. The time the meal was brought was good. The only hiccup we had was when our meals were brought, we had no cutlery. As Tharv had already walked away, I walked over to another empty table and retrieved what we needed. I would suggest the presentation of the meal would be helped greatly, if the cook would just put a piece of parsley or some kind of grenery on it. This would just make the meal look a little nicer.

We waited over an hour for our chicken meals. We arrived at 5pm and finally left by 6:30. I had the popcorn shrimp appetizer. After a little bit of time the waitress told us that the chicken would take about 10mins. By this time it was 6pm, finally got our meals.
Normally the manager in other restaurants would come out, apologize and offer us the appetizer free or a piece of pie free. Nothing like this happened. Profit about customer satisfaction and courtesy.

My best friend and I went to the same location we've been dining at for at least 20 years,1400 O'Connor Dr. In Toronto.The fries were cold and soggy,the chicken was stringy and hard to cut.The garden salad was definitely not fresh.That was her meal.I had the chicken spring rolls,they were burnt on the ends.To top it all off we had an unfriendly waitress.The quality of the food at this location and the service has gone down hill.We will not be returning

We ordered delivery for our dinner on the 5th last evening.. and no one told us it was cash only at the door.. so we had to follow the driver back to the restaurant to pay and take our meal home.. we still paid for the delivery.. and they didn't send the season fries that we ordered.. by the time we got our meal home it was cold...

My wife ordered food at the Swiss Chalet on Upper James, but neither she nor the cashier specified whether it was for dine-in or take-out. My wife didn't check the receipt and assumed it was for dine-in, but when she picked up the food, she realized it was for take-out. We had our two kids with us, and they were hungry, so my wife asked the server if we could eat inside. The server spoke with the manager, but they refused, even though there were only a few customers inside. I was disappointed that the manager didn't consider the needs of our children. We were not satisfied with the service at this Swiss Chalet location (1377 Upper James, Hamilton) and will not be returning.

Had great customer service. Waiter Valerie was especially nice when we were ordering food.

Holly 521 was excellent! She was attentive and very efficient!

They sat us down with one menu only showing half the items to order.
Gave me a cold decade coffee cold.
Our cheesy bread came and realized there was no knife to cut it and we had no cuterly
The server just looked at us when we said to cancel and why we were canceling.This isn't the first time this has happen to us
This was at the Towerhill Rd location in Peterborough Ontario

This is the first time in a long time we went to Swiss Chalet, Krysta’s service with humour and efficiency were great. The food was also good. Made for a great experience.

Food and service was great. The server Brenda was very couteous and fast.

Starchy gooey kids noodles with hard chunks. Sick for 2 days after eating there. Never again. The Highland Rd Kitchener location used to be the best one but now it’s just pure gross.

I was suprised that the $19.99/2 special did not include the price of $2.00 extra for the white meat,although its the principle of this matter,the advertising does not mention this fact,is this a false advertisement or it it understood by all patrons who engage in this promo?

My wife and I went to the swiss chalet in sydney ns I had the chicken perm with pasta it was the worst I have had no taste at all I should of stayed home and eaten paper,the chicken parm tasted like it just came out of paper mill the pasta was the same nothing had any flavor at all

Rita has overhauled this restaurant and it is so much better!
There is a sense of family here. Orders are always hot, plentiful and accurate.
They used to be cheap and only give one plumb sauce for the spring rolls. Now, they give two!!

Had to order a large order ($78.28) specifically for leftovers. I suffered a fall and couldn’t get out to shop for food. I received my order but it was all screwed up. At first the cranberry sauce was replaced by coleslaw. It was pretty so I decided to call them the next day. I called 16 times that day and got no answer. So I finally called the HQ in Ottawa to put a complaint. They were finally able to contact the SW location I was dealing with and the manager at that location called me. After all the frustration I dealt with for a week, I was as offered a credit or a complete refund. I chose the refund and was told a refund would be issued. That was the week between Xmas and New Year’s Eve. No refund as of January 11, 2025. This SW location is on Ogilvie road in Ottawa. I did inform them that I would write about my experience on social media and unlike them I keep my word. I won’t be ordering from them anymore. I suggest you do the same.

What the heck is going on with Swiss Chalet customer service
They are so drinking rude
Remember that it’s way to expensive but when I don’t want to cook n want a healthier alternative I order from Mississauga location
They are always so rude. Comon man be nice for heavens sake

Food was dry Fries were burnt Could get what we wanted,Did not get a receipt in the bag after told it was in there Called the Rest and she hung up on me