Swiss Chalet Anmeldelser 

Usually one of my go-tos for food delivery. My latest delivery order was very disappointing. Ordered a Chicken Wrap, instead received a Chicken on a bun. The bun was so stale that it crumbled just by picking it up. The bun was tossed. Was glad to see the Chicken Broccoli Cheese Soup back on the menu so added it to my order. It was basically cheese sauce with a few minuscule pieces of broccoli and the chicken was almost nonexistent. Very disappointed and will likely not order from them again.

Great service by Jamie L. Hostess Jack was very nice welcoming us and seating us. Food was dinner for 2 and excellent as usual

On September 20th, we ordered 3 family meals from this restaurant. When we got home we found items missing from all 3 meals were we were missing sides, dips, and the deserts. After contacting them via phone they offered us a free quarter chicken meal. Which was much less then the total cost of the items missing. He explained that was all he could offer without us talking to a manager. So the next day we came back talked to the manager (Amulya). She was very professional and kind and offered 1 family meal compliments on our next visit for take out or dine in. So today (October 1) we decided to come dine in for our meal. We were seated and made our order. (We told the waiter about the complimentary family meal) 95 minutes later our food came out. Everything was okay. But not once were we checked in on or offered refills. We ate until our youngest got restless so we asked the front staff for boxes to go and the receipt for the 1 appetizer and 3 drinks we ordered extra. The bill came with the free meal on the receipt we explained to the waiter that the manager told us it was complimentary because of the mistake with our take out order. She apologized and said she will check with the manager. That's when this rude loud women came to our table (Michelle) demanding to know why in the world she would comp our meal. We explained that we talked to a manager but she assured us she was the only manager and no one else could authorize that. After mentioning the first managers name she disappeared into the back to check something never to return. She only sent the waitress back. The waitress explained the first manager was the General manager and no one told them anything. It doesn't excuse Michelles behavior and she wasnt even professional enough to explain the mix up or offer an apology at all. Terrible experience all because of Swiss Chalets terrible Manager Michelle. The waiter told us not to worry about the appetizer and the 3 drinks. So we left without a bill.

Thunder Bay, Ontario Location

The Swiss Chalet in Waterloo on Weber St. provided us with outstanding service as we were dining out celebrating our grandsons birthday .Our waiter , Chris went the extra mile in making sure our meal and everything about our experience was top notch from quality of food and diligence of service. I highly recommend this dining experience.

Just had a burger. Most people don’t know they have burgers. It had this really weird smoked taste. I didn’t like it at all. I know their chicken is good. Ribs are pretty good. Burgers I won’t order it again

I’d personally like to commend Joseph from your Calgary NE restaurant (36th street). We tried to order from the app. Didn’t work. Tried online. Didn’t work. Called. Phone hung up. Ordered through Skip. Someone else picked up our order.

Joseph made phone calls to skip and he personally made sure we were able to order from Swiss Chalet, texted me to make sure we received our food. That’s customer service.

Just went to the one at kipling and queensway . 5 /5

Just picked up take out at Swiss chalet. It had been a while since we had done it and thought it might be nice - chicken wrap and half chicken with the 1/3 ribs. Meal was $45 and was cold and the chicken wasn’t fully cooked. We have out it into the over to see if we can heat it up and get some of the pink out of the meat. It’s going to be a long while before we go back

On August 16th I ordered from my favourite Swiss Chalet, 92 Fanshawe Park Rd E, London, ON…the best!! But I want to give KUDOS to”Julian”, Amazing, Professional and so Customer Focused, Delivery Person!!! Represents this store so well. EMPLOYEE. OF THE
MONTH, YEAR!! Please acknowledge Julian!! AMAZING!!

May did a great job serving us at the Major Mac and Woodbine location

I have been a fan of Swiss Chalet for many years.
I was not pleased when I ordered online and had to do an online order for delivery. I had logged into the acocunt and had updated the appropriate information from pickup to delivery. I still noticed it had said pickup online, even though I requested delivery.
I called customer service. I had asked them to contact the restaurant, which they did not. I tried on my own; no answer due to them being busy. There was a technical glitch. With their website.
There was no offer to compensate for this, unless I cancel my order, and have to be charged again to do another order. I was not pleased. I do not think I will order online again. Glitches do happen, but I flet there was no real support to find a solution to the current order placed. Other than having your credit card charged again. Be careful when ordering online; glitches do happen, but the restaurant will not do much about resolving online glitch issues.

ordered take out family pack, asked for bacon for cescar salad and never received them as well as lettuce was rusted and not just one piece most of the lettuce was rusted. romaine takes awhile for this to happen so how long was the the lettuce there for.

Had lunch at the Swiss Chalet in East Gwillimbury Anna was our server and she was excellent. We only go there when she is working because she has the best customer service and caring. Thank you for all of the wonderful service you have given us over the years

Order ID: 2832753620e2

We ordered Swiss Chalet takeout through Uber Eats. The first time we were missing 2 items. The second time we ordered we were missing half of a meal. I contacted Swiss Chalet and they would not help me. They said contact Uber Eats. I said Uber Eats gave us $2 each time we were missing items. I told them that doesn't even cover the missing food. I told them THEY are responsible for the quality of service and food that leaves their restaurant. They again said they can't and won't do anything more. I will not do business again with a company that cares so little for their customer. I have their emails to me to prove what I have iterated in this review. Shame on You Swiss Chalet!

Worst dining experience ever. Head office contacted with no response. Swiss Chalet does not care about customer satisfaction 0/10

Why would you change the chicken pot pie crust to an inferior puffed pastry?Im assuming its to cut cost. I have enjoyed the original for many years, very disappointed.

The restaurant was not busy, yet we still waited over 20 minutes for our food. When it finally arrived, most of it was cold. My daughter was still waiting for her wings while the rest of us had already been served, and my own order was completely wrong.

To make matters worse, one of my grandchild’s fish sticks looked moldy. At that point, my son and his wife decided not to eat there and took their meals home instead.

What makes this even more disappointing is that there were only four other families in the restaurant at the time. We used to come to this location twice a month because we always enjoyed it, but after this experience, we will not be returning. It honestly feels like the quality and customer service have completely gone downhill.1

4 pcs of beef with stir-fry very fatty ribs in a smokey BBQ sauce placed on top of wings not great tasting and coleslaw the size of a tablespoon bite

My husband and I stopped in at the rymal location we were greeted by Katelyn always cheerful asking how we're doing. Our waitress was very bubbly and very attentive always making sure everything was ok and checking to see if we needed any refills. Always nice to see all the friendly staff