I do not recommend online shopping. My patience is running out. I am still waiting for my order No. 1767819823 that was supposed to arrive on 16/1/2026. The package has not even been handed over to th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Всім раджу цю компанію! Спочатку не був впевнений, що все буде гуд і зробив замовлення накладеним платежем, але все в строк, як і обіцяли на сайті доставка до 10 днів. Моя посилка приїхала на 9-й.... Se mere
Virksomheden har svaret
My flippers were delayed. When they arrived they didn't fit. To send them back will mean that I have spend the cost of the items on shipping here and back that I have to cover. When I s... Se mere
Virksomheden har svaret
Die Bestellung lief unkompliziert und der Versand schnell trotz Vorkasse. Die Ware qualitativ sehr gut. Besonders hervorzuheben: Das Team von Swimaholic war schneller als meine Bank bei der Rückabwic... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are swimming specialists. E-shop with individual approach and sports spirit ;-) Swimaholic is a specialized shop for swimming and other water sports. We offer everything that every professional or recreational swimmer would need: swimming suits, wetsuits, goggles, neoprene shoes, gloves and many more. In addition to that, we also have a wide selection of clothing, backpacks, swimming buoys, towels, swimming electronics and so on. If you are not sure about the product our team is all time ready to help you to choose the best for you! We have gained trust, from those who make their first swimming steps, to those who record significant sports results. Our mission and satisfaction are satisfied and well-equipped consumers who want to have quality and long-lasting equipment, regardless of whether they are swimmers, surfers, divers, amateurs or professionals. We want to enable you to choose and undergo a pleasant experience with the equipment we offer through the brands we represent. We strive to provide our customers with professional and quality support in choosing products and sizes, as well as expert advice for their use and maintenance. 30 Day money-back guarantee or secure shopping are the things we don't need to highlight as those are essential for every reliable seller. "Life is cool in the pool"
Kontaktoplysninger
U průhonu 17, 17000, Prague, Tjekkiet
- +420 721 347 527
- info@swimaholic.eu
- swimaholic.eu
2,6
Under middel
100 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Extremely long delivery time
Extremely long delivery time, quality of the product was good though, all in though I would recommend buying elsewhere if you want the product at a reasonable time
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
Thank you very much for your purchase and review. We are very sorry about the duration of the shipping, We truly try our best to solve all the issues regarding delivery and get the package to you as soon as possible.
Swimaholic team
Worst online shop ever
Worst online shop ever. The send orders late and lie over the dates. They’re telling you that they will contact you with anfter they check the status and not doing so. GIVE ME MY MONEY BACK!!
2. september 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
Thank you very much for your purchase and review. We are very sorry about the duration of the shipping, We truly try our best to solve all the issues regarding delivery. Your money has been refuned to your card, we hope this misunderstanding will not cause you to stop delivering from our e-shop.
Swimaholic team
Всім раджу цю компанію
Всім раджу цю компанію! Спочатку не був впевнений, що все буде гуд і зробив замовлення накладеним платежем, але все в строк, як і обіцяли на сайті доставка до 10 днів.
Моя посилка приїхала на 9-й.
Прислали ті капці в моєму розмірі,
які я в Україні вже декілька місяців не міг знайти у чорному кольорі.
Дякую 🙏
27. august 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Привіт,
Щиро дякуємо за покупку та відгук. Ми дуже цінуємо ваше задоволення.
Команда в Swimaholic
Perfect deal
Perfect, good quality, fast transport, no problems by paying.
23. august 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase.
Swimaholic team
The slowest shipping in the world
The slowest shipping in the world. I ordered a package July 12th and it did not come until the 21st of August...they did not once update me about the status of the order being delayed. Instead, I had to reach out to them to figure out where my package was.
Also they said they would give me a small gift for the delay and there was nothing. I would recommend NOT ordering from this website if you expect your order to arrive within a week.
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
Thank you for your purchase and review, We are very sorry about the delay in delivery and we hope you were satisfied with your order.
Team Swimaholic
I forgot to put my house number
I forgot to put my house number. They called to ask for it and shipped immediately after.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
Thank you for your review and purchase. We are pleased that you are satisfied with our service :)
exactly the same expérience
Exactly the same expérience: no News about the delivery since the parcel left Swimaholic. Order passes july 31th and no News not info on Aug 9th
Customer service is NOT good
On theother hand payment immediately debited on my account
8. august 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
Thank you very much for your and review. We are very sorry about the duration of the shipping, and problems with communication, we try to make our service better everyday.
Swimaholic team
El trato ha sido genial
El trato ha sido genial, el correo que te escribe muy agradable.👍🏼
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hola,
Muchas gracias por su compra y su comentario. Estamos muy contentos de que esté satisfecho con su compra.
Equipo Swimaholic
Product ordered 12 days ago and still no…
Product ordered 9 days ago and still no confirmation on the expected delivery date. Hotline is referring to their parcel service partner system issue, however the same answer is given the last 3-4 days with no progress. Hotline cannot be called, they do not pickup.
UPDATE on 29 July: product ordered 12 days ago, no reply from hotline to my email, official hotline phone number cannot be reached, product had been paid when ordering, still no invoice received.
UPDATE on 31 July: Swimaholic hotline number is not responding, but I’ve got an email from their hotline suggesting that I could also call their parcel service provider to locate my package… I called Packeta, they received the package location request on 24th July but as their colleague has not forwarded it to their courier, during the last 7 days nothing happened…, real bad service.
Reply to Swimaholic response:
Packets cannot locate the package - as they confirmed to me and MPL (Hungarian Post) has not received the physical package yet (ever) - as they confirmed to me. All other statements are false.
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
we're very sorry for the negative review. We sent the parcel on time, but the Hungarian post office is tracking it in their warehouse, as they put it somewhere else when transferring it from the car. I can't refund you because there is no possibility to return the package directly to our online store, so the package can still be delivered.
Since you called Packet, you know that the package is not still hopelessly lost , but they are looking for it. If it is reported missing, we will be able to refund you. My colleague answered the phone willingly, so I don't know where you find the problem here.
Team Swimaholic
Danke für die Schwimmhandschuhe
Danke für die Schwimmhandschuhe. Ich nutze sie gerne fürs Training. Ist schon das zweite Paar.
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hallo,
Vielen Dank für Ihren Kauf und Ihre Bewertung. Wir sind sehr glücklich, dass Sie zufrieden sind.
Schnelle Abwicklung
Schnelle Abwicklung. Auch der Tausch gegen ein anderes Produkt war problemlos.
Im technischen Sinn unterstützt das Portal allerdings z.B. eine Rücksendung nicht gut.
Aber der Anbieter ist ok.
15. juni 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hallo,
Vielen Dank für Ihre Bewertung und Ihren Kauf! :)
The customer service by email was very…
The customer service by email was very good but the cost of items and shipping was expensive. If you buy prescription lenses they are only sold one lense at a time so pay attention to the small print. I bought the remaining parts for my goggles elsewhere in the end as cheaper shipping.
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
thank you for your review. We are sorry to hear that you were not satisfied with your purchase in the end and switched to a competitor. Can we do better next time? We would be happy if you could email us at info@swimaholic.eu
Un site sérieux
Personnes sérieuses et à l écoute du client .
Je recommande à 100 %
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Thank you for reviewing and shopping our Eshop! We really appreciate it.
Team Swimaholic :)
I have been treated very unfairly by…
I have been treated very unfairly by swimaholic.
I ordered a batch of swimming goods, approx €100 on 5 May (day1).
On 15 May (day 14) a package arrived with some incompletely incorrect hair products.
I contacted Swimaholic. They blamed the courier, made me fill out a form, and refused a refund. I had no transaction with the courier, just Swimahollic. They keep saying they won't refund me until the courier deals with it. I explained that and keep telling me the will update in a week's time. Another week has passed and no contact. They have my money and I have no swim goggles etc. It is now day 30. I will pursue all of my rights but I will not recommend them. I understand mistakes happen but holding my refund is unacceptable and probably not legal.
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello,
The goods you received were not from our shop. Complaints need to be filed with the carrier and unfortunately it will take a few days to resolve. We have tried to resolve the situation urgently.
We are sorry that it took so long to resolve, but unfortunately I cannot refund the money before I have a recognized claim from the carrier itself. The money should already be with you.
Besvarelse fra Swimaholic
Hallo,
Vielen Dank für Ihre Bewertung und Kauf :)
Besvarelse fra Swimaholic
Hello,
Thank you very much for your review and satisfaction with your purchase! Swimaholic team
fast reply when I had a question
fast reply when I had a question, especially regarding my payment, when I wanted to change how to pay
13. april 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hello, thank you for your purchase and review!
Das erste Mal kam die Bestellung leider…
Das erste Mal kam die Bestellung leider nicht an, weil das Paket irgendwo verloren gegangen ist. Mein Geld wurde umgehend zurück erstattet.
Der 2. Versuch war schnell, tolle Qualität und ich war mega zufrieden. Ich würde wieder bestellen .
3. maj 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Hallo,
vielen Dank für Ihren Kauf und Ihre Bewertung! Wir sind sehr glücklich, dass Sie mit unserem eshop zufrieden sind.
Kupiłem strój
Kupiłem strój , który był uszkodzony . Odesłałem następnego dnia z reklamacją . Sklep najpierw zaoferował mi w zamian jakieś niepotrzebne rzeczy , a po mojej odmowie stwierdził , że nie odda pieniędzy . Uznał , że to wina niewłaściwego użytkowania . Nie polecam tego sklepu !!! Przy moich wcześniejszych zakupach w tym sklepie musiałem czekać na opłacony towar 33 dni !!! Polecam wiele innych sklepów, w których można spokojnie zrobić zakupy .
10. april 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Witam,
Dziękujemy za opinię.
Nie sprzedajemy uszkodzonych towarów. Jeśli gumki w stroju kąpielowym pękają po pierwszym użyciu, jest to oznaka złego traktowania. Stroje kąpielowe nie nadają się do prania w pralce lub suszarce i nie mogą być narażone na nadmierne ciepło. Byliśmy skłonni przyjąć Twoją reklamację na nasz koszt i dostarczyć Ci nowy strój kąpielowy, na co się nie zgodziłaś. Ponieważ poprosiłeś o zwrot pieniędzy, wysłaliśmy strój kąpielowy do producenta w celu rozpatrzenia reklamacji. Producent odrzucił reklamację z powodu niewłaściwej obsługi. Daty zostały dotrzymane. Informacja o odrzuceniu reklamacji została wysłana 21 dni po dostarczeniu do nas paczki.
Impeccable
Avec tout les avis on entend tout et son contraire et au final on ne sais plus à qui se fier.
J'ai donc décidé de passer le cap et j'ai été agréablement surpris. Certain articles étaient signalés "expédition dans 5 jours" mais, au bout de ces 5 jours, toute ma commande était déjà arrivée complète!
Cependant il manquait un petit accessoire, le SAV a été ultra réactif et s'est empressé de me l'envoyer.
Pour ma part ce site mérite ses 5 étoiles.
6. maj 2024
Uopfordret anmeldelse
Besvarelse fra Swimaholic
Bonjour,
merci beaucoup pour votre commentaire et votre achat ! Nous sommes heureux que vous ayez été satisfait de votre achat et de notre service clientèle. :)
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