Absolutely fantastic firm, will not hesitate in using them for next years return, the rebate I got, has helped no end, and Miro, the lad who dealt with it was pretty prompt
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Swift tax refund Please confirm the fee % in writing/email when using this service. They take almost 50% of any payment refunded for the fast track service that in my opinion is a bit of a rip... Se mere
Virksomheden har svaret
I had a really good experience Miro was a great help from start to finish. He has excellent customer service skills and a genuinely good heart. He guided me through the whole process patiently and ma... Se mere
My review today is based on the great customer experience from one Denise McDermott. The process with Swift Refunds was fine, a little clonky and communication was a little lacking but once I was assi... Se mere
Virksomhedsoplysninger
- Revisionsfirma
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- Finansiel institution
- Hjælp til selvangivelse
- Skattekonsulent
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Om Swift Refunds
Skrevet af virksomheden
The Average Tax Refund Is £2,000
At Swift Refunds, we take the stress out of claiming your tax refund. No complicated forms or paperwork—just leave it to our expert team to handle everything for you. We calculate your refund, prepare all the necessary documentation, and submit your claim to HMRC on your behalf. We’ll even follow up with the tax office to ensure you get your money as quickly as possible. Best of all, your refund is backed by our unique guarantee, so you’ll never have to pay it back. Starting your claim is easy—just give us a call or click the "Start Your Claim" button below. Professionals from various industries, including the armed forces, construction, transport & logistics, healthcare, security, and more, could be eligible for a refund. If you're a mobile worker, you may qualify for a substantial rebate. Visit our website Refer your friends Start Your claim Contact usKontaktoplysninger
The Brew House, Greenalls Avenue, WA4 6HL, Warrington, Storbritannien
- 0151 345 6233
- info@swiftrefunds.co.uk
- swiftrefunds.co.uk
4,2
God
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Richard Evans made process easy and…
Richard Evans made process easy and very smooth,
Thank you
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you for your wonderful review! We're glad to hear that Richard Evans made the process easy and smooth for you. Your positive experience means a lot to us, and we appreciate you taking the time to share it.
Providing seamless and efficient service is what we strive for, and we're committed to keeping that standard high. If you need anything else, we’re always here to help!
Made to feel at ease
Made to feel at ease. Everything explained clearly and on a professional level
2. oktober 2024
Besvarelse fra Swift Refunds
Thank you for your kind review! We're glad to hear that you felt comfortable and that everything was explained clearly and professionally.
Making sure our clients feel at ease while providing clear, expert guidance is always our goal. We appreciate your feedback and look forward to continuing to deliver the same level of service!
Alex was a great help in getting my…
Alex was a great help in getting my claim started. He is obviously very knowledgeable.
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Alex was able to assist you effectively in getting your claim started. We pride ourselves on having knowledgeable and dedicated team members like Alex, who are committed to ensuring our clients have a smooth and informed experience.
Your feedback truly means a lot to us, and we’re glad we could provide the support you need. If you have any further questions or need assistance at any point, don’t hesitate to reach out—we're always here to help!
AVOID AVOID AVOID AVOID ‼️‼️‼️‼️
AVOID AVOID AVOID AVOID ‼️‼️‼️‼️
I went with this company for my tax return
After they sent me the document sign they all said how much I had to pay them out of the refund I wasn’t happy with paying that amount so I removed them from acting as my tax agent and I went else were
Now they won’t stop emailing for there fee I didn’t go ahead with them so they dont deserve to be paid also now threatening with CCJ
AVOID AVOID AVOID ‼️‼️‼️‼️‼️‼️
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you for sharing your feedback. We’re sorry to hear you feel this way, and we would like to address your concerns.
Swift Refunds is a fully registered agent with HMRC, and we strictly follow all legislation and guidelines to ensure compliance. Our core value is client satisfaction, and we always strive to make our clients happy.
After thoroughly investigating your case, I can confirm that the entire process was completed by us as expected. However, your withdrawal from the claim occurred at a very late stage, when it was already nearing completion. While we know the specifics of what happened, we cannot discuss further details in this public forum. We encourage you to contact us directly so we can find a solution that best resolves this matter.
Please also note that our fees are fully transparent and are clearly stated from the outset. In fact, we pride ourselves on being more affordable than many of our competitors. At a time when the cost of living is rising, we work hard to keep our fees low so that our clients receive the maximum benefit for their hard work. We aim to provide a hassle-free service and ensure every client gets every penny they deserve.
Beyond securing refunds, we offer a free aftercare service to our clients, which is one of the reasons why thousands of our clients continue to work with us. We don't just get the job done; we build lasting relationships with our clients because we are here to help, always.
Once again, we would be more than happy to discuss your concerns further. Please don’t hesitate to contact us, and we will respond promptly.
Just wanted to thank Alex for his…
Just wanted to thank Alex for his amazing customer service skills and for making my claim seamless and easy! Highly recommend. Thanks again Alex
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your wonderful feedback! We’re delighted to hear that Alex provided amazing customer service and made your claim process seamless and easy. At Swift Refunds, we strive to ensure every client feels supported, and we’re thrilled Alex could deliver that experience for you.
Your recommendation means the world to us, and we’ll be sure to pass along your kind words to Alex.
Avoid
This company AVOID decsusted with their service 12 weeks turned into 6 months. They filed the wrong paperwork to HMRC GOT FAR LESS THAN THEY SAID THEN THRETTENED ME WITH A DEBT COMPANY AVOID AVOID AVOID
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Dear Barry,
Thank you for taking the time to leave your feedback. We genuinely appreciate all insights from our clients as they help us continue improving the service we provide.
First and foremost, we sincerely apologise for any inconvenience caused by the delay in processing your claim. At Swift Refunds, our core values are built around ensuring client satisfaction, and we always aim to handle claims swiftly and efficiently. However, as you are aware, the delay in your case was unfortunately due to incomplete and incorrect information that was initially provided to us. This hindered our ability to process your claim as smoothly as we would have liked.
We want to reassure you and others reading this that we are a fully registered agent with HMRC, strictly following all laws, regulations, and guidelines set by them. Compliance is a fundamental part of our service, and we take this responsibility very seriously. Every step we take is within the legal framework provided to us, and we do everything we can to resolve issues in a timely manner, but we are reliant on receiving accurate and complete information to do so.
It is also important to note that, while we understand your frustration, the challenges that arose were beyond our control and stemmed from the information provided to us. We worked diligently within the bounds of the law to rectify the situation, and our team has been in continuous contact to ensure that the matter was addressed as efficiently as possible.
As this is a public forum, I am unable to go into further details regarding your specific case. However, we always encourage our clients to reach out to us directly for any concerns or clarifications. We are committed to transparency and customer satisfaction, and we always strive to resolve any challenges that come our way in a manner that adheres to both the law and the high standards we set for ourselves.
Once again, we apologise for any frustration caused, and we appreciate your understanding in this matter. At Swift Refunds, we pride ourselves on being a reliable, law-abiding, and customer-focused company, always working in the best interests of our clients while ensuring full compliance with HMRC regulations.
Thank you for your feedback.
Besvarelse fra Swift Refunds
We greatly appreciate your recognition of our commitment to delivering on our promises. At Swift Refunds, customer satisfaction is our top priority, and we’re thrilled to know we’ve met your expectations. If there’s anything else we can do to enhance your experience further, please don’t hesitate to let us know.
We look forward to continuing to serve you!
Fast and efficient service
I have had a great experience with swift refunds. From start to finish they are very professional and helpful. Always updating me on the status of my claim. I would definitely recommend them to family and friends!!
18. september 2024
Besvarelse fra Swift Refunds
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our service. Our team strives to maintain a high level of professionalism and keep our clients informed throughout the process, so it's great to know we met your expectations.
We sincerely appreciate your recommendation to family and friends. If you ever need assistance in the future, please feel free to reach out.
I have just received my 2nd refund
I have just received my 2nd refund,
Everything went smoothly, brilliant communication. I can't praise Swift refund enough. Thank you Denise,
You are amazing!
17. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind words! We're thrilled to hear that your refund process went smoothly and that you were satisfied with our communication. It’s wonderful to know that our team, especially Denise, was able to assist you effectively.
We truly appreciate your positive feedback and are grateful for your continued trust in Swift Refund. Should you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
Thanks again for taking the time to share your experience!
Great Over The Phone Assistance
13. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind feedback! We’re really happy to hear that our phone assistance made a difference for you. We always strive to make sure our customers feel heard and supported, so it’s great to know that we could help in that way. If you ever need anything else, we’re just a call away. You can also use our WhatsApp service on our website.
They’ve been great with all my…
They’ve been great with all my questions and queries. It hasn’t been plain sailing but they’ve kept me updated and reassured throughout the process. The WhatsApp contact method is a brilliant idea.
2. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your thoughtful review! We're delighted to hear that we were able to address your questions and keep you informed throughout the process. We know that sometimes things don’t always go as smoothly as we’d like, but we’re committed to ensuring you feel supported every step of the way. We're also glad that the WhatsApp contact method worked well for you—it's important to us that communication is as convenient and accessible as possible. We look forward to continuing to assist you!
Appalling communication
This company is shocking the communication is a disgrace I had emails from them telling me to read and and reply to emails straight away but he takes days to reply so not quite sure where the logic is in that however it's unacceptable so won't be using this company again
19. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Dear Louise,
Thank you for sharing your experience with us. I am truly sorry to hear that our communication has not met your expectations, and I deeply regret the frustration this has caused. We strive to provide timely and clear communication to all our clients, and it's apparent that we fell short in your case. For that, I sincerely apologise.
I understand how important it is to receive prompt responses, especially when dealing with matters that require attention and urgency. Please know that this feedback is taken very seriously, and we will be addressing this internally to ensure that we improve our response times and the overall communication process.
Your experience is not reflective of the standard we aim to maintain, and I am disappointed to hear that we have let you down. While I understand that we may not have the opportunity to regain your trust, I appreciate you bringing this to our attention so we can make the necessary improvements.
If there is anything I can personally do to assist or clarify any outstanding concerns, please don't hesitate to reach out to me directly. Your feedback is crucial in helping us grow and serve our clients better.
Warm regards,
Miroslav
Sales and Marketing Manager
Swift Refund Team
Alex was fantastic and very helpful
Alex was fantastic and very helpful. Thanks mate brilliant
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind words! We’re thrilled to hear that Alex provided such fantastic support. We’ll be sure to pass on your feedback—it’s always wonderful to hear when someone goes above and beyond. If you need anything else in the future, don’t hesitate to reach out. Thanks again!
Great service!
Brilliant service and Alexander was great on the phone and explained everything I needed to know!
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience, and it’s wonderful to know that Alexander provided such helpful and clear guidance. We always strive to ensure everything is explained in detail, so you feel confident throughout the process. If you have any more questions or need further assistance, please don’t hesitate to reach out!
Besvarelse fra Swift Refunds
Thank you so much for your feedback! We're glad to hear that you've had a smooth and efficient experience with us. If you need any further assistance, don’t hesitate to reach out—we're always here to help!
Kind regards,
The Swift Refunds Team
Bad company trying charge pepole £72…
Bad company trying charge pepole £72 per year for a self assessment first year was great got a refund after that when hmrc realise they change your tax code swift don’t notify you on this so you end up stuck with a 72£ self assessment bill for absolutely no return it’s just a con to get money out of pepole i tried to cancel this multiple times only to be advised to keep it open but if your paying the correct tax anyway why wouldn’t they just close the claim pointless paying the £72 then
9. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Dear Warren,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify any misunderstandings.
It seems there may have been some miscommunication regarding how your expenses were handled. As you mentioned, your expenses were included in your tax code, which means that you're benefiting by paying less tax throughout the year. This is one of the ways clients receive the financial relief they deserve (HMRC does include them on some occasions in the tax code after the first refund is received).
There’s also another option that our clients prefer: we can remove your expenses from your tax code, and you can claim them annually. This allows you to receive a refund at the end of each year. We offer this option as part of our completely free client aftercare service, as we always aim to cater to our clients’ preferences.
We completely understand your concerns regarding the annual fee, but rest assured, the £72 charge (which is competitively lower than many others in the industry) covers the benefit of paying less tax over the course of the year. As a fully registered agent with HMRC, we ensure that all of our processes are in line with legal requirements, and our goal is always to maximise the benefits our clients are entitled to.
I have requested your details through Trustpilot. Once confirmed, it would be my pleasure to personally review your case, give you a call, and work together to find a solution that you're happy with. Your satisfaction is our top priority, and we are here to help in any way we can.
Thank you for your patience, and we look forward to resolving this with you.
Just had my call back from alex on my…
Just had my call back from alex on my swift refund and he was great, explained everything cleary and was very pleasant
9. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind words! We're delighted to hear that Alex was able to assist you clearly and pleasantly. Providing excellent service and making sure everything is easy to understand is always our goal, so it's great to know we hit the mark.
If you have any further questions or need any assistance, we're always here to help!
Kind regards,
The Swift Refunds Team
The process was so easy!
The process was so easy, literally give them the information they need and bam! Done! I opted for the fast track so paid a higher fee but I can’t complain at all, everything is explained during the process. Thanks for everything!
3. september 2024
Besvarelse fra Swift Refunds
Thank you for your fantastic feedback! We're so glad to hear that you found the process easy and straightforward. It's great to know that the fast-track option worked well for you, and we appreciate your understanding of the fees involved,, as you know, even our fast-track fee, is much cheaper than the standard fees of some of our competitors. If you ever need our assistance again, we’re here for you!
I would use this company
I have been using Swift Refunds now for a number of years, I’ve never had any issues and they always deliver for me.
6. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind words and continued trust in Swift Refunds! We're thrilled to hear that you've had a positive experience with us over the years. Your satisfaction is our top priority, and we look forward to continuing to deliver great service for you in the future.
Fantastic customer service by Alex 👍
3. september 2024
Uopfordret anmeldelse
Besvarelse fra Swift Refunds
Thank you so much for your kind words! We're thrilled to hear that Alex provided fantastic customer service. We'll be sure to pass along your feedback. Feel free to reach out if you need anything else – we're always here to help.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.