Swift Heating Solutions Anmeldelser 

⭐️⭐️⭐️⭐️⭐️
A truly impressive company led by a top professional

I’ve worked with Tristan for years and have had the chance to see his company grow and evolve in what’s easily one of the most technical and fast-moving industries out there. This isn’t just praise because we’ve worked alongside each other – I’m genuinely impressed by the level of expertise and constant improvement I’ve seen.

Tristan and his team have taken on entire projects that include heat pumps, plumbing, electrics – the full package. In a world where the saying goes “don’t put all your eggs in one basket,” working with Tristan actually proves the opposite. With his leadership and solid team management, the whole process becomes easier, more reliable, and smoother for the end user.

If you’re looking for a one-stop shop with real integrity and deep technical knowledge, you’re in safe hands here.

Great install from Swift, Darren was amazing.

Swift Heating Solutions have provided a very poor service whilst installing a new ASHP and AC system into a bespoke new home in South West London. The initial installation was good but aftercare, fault rectification and communication has been dreadful. We are also yet to receive the £7,500 grant. Be warned!

Swift Heating Solutions installed our ASHP in April 2025, as a replacement for our old gas boiler. We went with them as they agreed to a flexible installation alongside a new extension that we were building, and agreed that my husband, a qualified electrician, could install the first fix of the electrics. Sales team were relatively responsive to questions, though it did take about 3 months to have an updated quote sent through to us after the heatloss survey was completed (despite lots of chasing).

Unfortunately this is where the positive feedback stops. Communication on the installation was really poor. We were initially told by the installers that it would take a maximum of half a day to install the heatpump itself, the team turned up late and we often had to chase to ask where they were, and we were not told who would be arriving at the property on what day to finish the install. It took 5 days to install the ASHP with different people coming and going over the week, which was difficult to manage. We weren't notified of all of the deliveries being sent to the property, and the Swift team weren't onsite to receive them.

During the installation, one of the pipes that Swift installed leaked which caused significant damage to a new ceiling. When the team drained our radiators, it was not monitored which led to leaks in the downstairs of our property. We received an apology and discount off our final invoice as compensation for the damage caused.

When the team removed the gas boiler, the gas pipe was not capped off. When we queried this with the team, they explained that they had done "a let by, stabilisation and tightness test before and after the installation" - so essentially they had completed their checklist. We asked them to come and cap off the gas, but had no response. We called the gas network who arrived to our property within 40 minutes of calling them as they treated this situation as an emergency live gas leak. Again, an apology received from the sales team after I had informed them that the gas network had resolved the situation and were making a record of Swift's unsafe removal of our gas boiler, but this was too little too late.

Other issues included having to chase a lot to have Swift remove the rubbish from the property, taking nearly six weeks to resolve an error code on the water tank linked to the legionella cycle (all whilst Swift were chasing us for payment!), and being provided with a wiring diagram that was incorrect and not used by the installers. Lots of excuses, and not much accountability or action, which like other reviews makes us doubt the credibility and expertise of this company and their team.

Exceptional Service from Start to Finish – Highly Recommend Swift Heating Solutions

I recently had a heat pump installed by Swift Heating Solutions, and I couldn’t be happier with the entire experience. From the first consultation to the final installation, the team was professional, knowledgeable, and incredibly efficient.

The process was clearly explained, timelines were kept, and any questions I had were answered promptly and thoroughly. The installation itself was smooth and tidy — the team showed great attention to detail and respected my home throughout the work.

What really stood out was their commitment to customer service. It’s clear they take real pride in what they do and genuinely care about delivering top-quality results. The system is working brilliantly, and I’m already noticing the benefits in both comfort and efficiency.

I would very highly recommend ‘Swift Heating Solutions’.
Due to a very dead 16 year old & inefficient combo gas boiler (RIP), I approached 4 different companies for a quotation to supply & fit a new heat pump system. Swift were the only company who sent a salesman (James) who knew what he was talking about. James was extremely thorough and clearly understood what a heat pump was. I received a fair price there & then but without any pressure. This was followed up with a very comprehensive written quotation a few hours later. James took numerous measurements & photos of each room & the outside of the building. The installation guys had clearly looked at all the photos, as they knew exactly what had to go where & had all the correct parts to do the job when they arrived.
The other three salesmen, from the other three companies barely looked at my home and all went through the very irritating, patronising & boring ritual of offering me a silly high price and then offering me a discount if I placed the order instantly. They all got shown the door! Swift got the order.
The installation was performed to a very high standard and on time by Darren & Brad who were very friendly & happy to answer my numerous technical questions. They willingly explained what each bit did & how it did it. They even labelled bits up for me in case I forgot. There seemed to be a lot of real depth to their knowledge. I could not fault them.
I had a very trivial problem with the heating before the system was formally commissioned. I was talked through a temporary solution on the phone & then the problem was properly solved when the system was formally setup & commissioned by Luke a few days later.
As I come from a technical background & love knowing how things work, I wanted a bit more information on the ‘Controller’. I was directed to a very informative YouTube video which gives a very clear description.
It is early days to comment on how efficient the system is as it is exceptionally hot weather at the moment and the system has only been working for a few days. However, as far as I can tell, I should be making a good saving on my energy bills.

James and Tristan were very attentive from the start. James, in particular, took the time to explain the entire process, including the Boiler Upgrade Scheme (BUS), available options, and realistic timelines. He also helped tailor the solution to fit my budget and needs.

The installation began smoothly—equipment and the team arrived on time, and the installers were professional in explaining the process and seeking clarifications when needed. However, things took a turn for the worse with the electrical work, system commissioning, and final handover.

Swift Heating sent an inexperienced electrician who failed to ask the right questions, leading to avoidable frustrations on both sides. The system commissioning was poorly executed—first, the electrical setup did not work as expected, and then the system was configured to run at 50°C without a heat curve, making it far less efficient and costly to operate. In addition the paperwork sent was incomplete and missing the warranty details.

When I asked about ongoing servicing, no response. Given these issues, I cannot recommend Swift Heating and would advise others to look elsewhere for a more reliable service.

Update on 08/10/25:

Since posting my original review, James and Tristan got in touch to help resolve the issues I raised. The paperwork has now been sorted and I have a 5-year warranty in place. The team also sent out an engineer to look at the system setup. While that visit didn’t solve things fully, Tristan later called me personally and walked me through the different settings, helping to optimise the system so that it keeps the house warm and comfortable. At the moment I’m averaging an sCOP of around 2.5.

One piece of feedback I’d share is that the company should focus more on system efficiency rather than asking customers which tariff they’re on. If a heat pump is efficient, it will always be economical to run—even on a standard tariff.

After almost a year of living with a heat pump, I can say it’s definitely a comfortable solution, but the technology is still relatively new in the UK. There’s a lack of standard protocols and many new companies are trying to ride the wave of government subsidies, which means the customer experience can sometimes be bumpy. I do believe things will improve as the industry matures, and I appreciate that James and Tristan took the time to follow up and support me through the process.

Great service from everyone at swift from the thorough initial site survey, the heating engineers (Darren,Mason and Bradley) installed my system within 2 days, made sure it was all working efficiently, explained everything me and my mrs needed to know about the system and the process and left the place spotless before they left. The electrical side was top notch aswell, Sam was Extremely helpful and told me what was what on that side of things. When Luke came to commission it went smoothly without issue, he walked me through how the system works and was thorough making sure everything was working properly. Extremely happy with the swift team and the installation.

Really impressed with Swift. The install was quick, the team knew their stuff, and the heat pump’s been working perfectly. Easy, stress free experience!

From the initial contact with the team (understanding of requirements and visiting property) to the installation by Darren/Mason (fitting the ASHP) and electrical connection and commissioning (Luke) I couldn’t be happier to be in a position whereby I no longer have a reliability on fossil fuels. 3 days to do install on a bungalow with 1 day electrical/commissioning when Octopus were quoting up to 10 speaks volumes and all done with a smile! Thank you all once again

The installation was seamless, completed on time, and the workmanship was top-notch. Since the install, my energy bills have noticeably dropped, and the system runs quietly and effectively—even on the coldest days.

What really stood out was their commitment to customer service. They followed up to ensure everything was running smoothly and were quick to answer any questions I had.

I recently had an air source heat pump installed, and I couldn't be happier with the entire experience! From start to finish, the process was seamless and professional. The team did an excellent job with the installation, paying great attention to detail and ensuring everything was completed to the highest standard.
The heat pump itself is working perfectly, and I’m already noticing the benefits in terms of comfort and efficiency. It’s reassuring to know that the installation was handled by such skilled and knowledgeable professionals.
Overall, I am thoroughly impressed and would highly recommend their services to anyone considering an air source heat pump installation.

Excellent service from everyone I dealt with and very flexible in meeting our timescale requirements
Installation team were very professional efficient and friendly
System works very well

Swift installed a heat pump in Dec '24 and for 6 weeks I have been telling them that even when the thermostat is lowered (to 17.5 degrees) at night the heating still comes on and heats up the house. For the 12m upto the heat pump I used 2100kwh of elec and in 2 months I’ve used 3600kwh and spent £800 on elec.

Swift have some nice engineers but I’ve emailed James and Tristan and rarely do they respond to Qs or complaints. I don’t feel believed. I called Daikin the manufacturer and they immediately said they’d come here but if you call Swift nobody answers or returns calls. I honestly think they don’t care otherwise one of them would come here or at least called me.

I would never give James or Tristan a new job. I’ve told them for 6 weeks that I’m not sleeping because the system seems to have a mind of its own. James accuses me of not using it properly yet I’m doing exactly what I’ve been told to do by Swift and I’ve had contradictory advice from Swift. I have asked James to specify what I’m doing wrong -no response. All I do is turn the thermo up in the morning and down at night. What is wrong with that?

If Daikin can’t find an answer then I want this system out. It cost me £5k plus the tax payer has paid £7.5k. If I’m burning £400 per month then bring back a gas boiler.

So a huge mistake on my part letting James convince me to install a system that is not fit for purpose.

Let’s see if Tristan or James shows up. I will comment if they do.

Update: Neither Tristan nor James showed up. Neither called me. I had to threaten legal action to get a response to the questions in my formal complaint. An official Daikin engineer came for 5 hours and wrote a report containing one advisory and 7 critical. One further critical has been found since (another leak). Tristan declined to come to discuss matters, declined compensation. The lawyers will now decide for us.

Update Jun2025. I’ve sent numerous emails with Qs for Swift and no answer. Court proceedings have begun. The first time in my 58 years I am taking anyone to court.

Update Aug 2025. First court proceedings now set for Sept.

Final Update. Swift bodged the job. Daikin fixed all their mistakes. Thank goodness the court proceedings worked. I would avoid Swift at all costs. If only they had believed me, came here to see what's wrong and then fixed it, then the court proceeding would not have been necessary. AVOID. AVOID. AVOID

Swift came to do an install on my home recently and the service was impeccable. The two gentleman that carried out the work were very polite and professional from the start. They kept a very clean work space and worked to a very high standard. I would recommend this company to anyone looking to have any Air conditioning or refrigeration done.

I have learnt a lot in the year since this installation was completed by ‘Swift Heating’. First off the Heat Loss survey took less than 1 hour, having now read around the minimum time it should take is between 2 to 3 hours for a proper survey. Although the Heat Loss was shown in the survey to be around 6.5kw they installed a 9kw Daikin Altherma unit, which as a minimum consumes 940w….. which means to get even a poor performance of 300% would require a heat output of 3kw…. Which in our mostly ambient climate of 7c to 9c means this unit cycles more than a Tour de France cyclist….. my system performance is 2.5 which is terrible. Search heatpumpmonitor.org and you will see how poor the performance of this system is.

The installation was also completed incorrectly on the electrical side, an under rated cable and fuse was fitted. This resulted in the tripping of the RCBO during the cold spells as the unit was drawing high power. Considering they are meant to be Daikin approved installers you would think they could wire up the unit correctly…. I had to argue the case that the cable and fuse was underrated as their initial response was ‘it can’t be’….

Due to the poor performance I contacted them again to raise the issue, but have been fobbed off and no interest shown in the issue I am reporting.

Now I will say the heat in the home is not my complaint, it’s lovely and warm…. Too warm in fact as the heat doesn’t escape at a fast enough rate due to the oversized pump.

So with all the experience to date I have raised a complaint through MCS and NAPIT.

Be Warned - do not use this company as my experience has been shocking in respects of the post installation support and rectification of issues.

If you are looking for a heat pump, they are great but choose your installer wisely - I would recommend Heat Geek approved installers only if you are looking.

The team has been very hands on and helpful throughout the planning for our house renovation/ renewable project. They have guided us thoroughly on the technical steps and requirements to get the best performance. We would work with Swift team again.

Fantastic service from James and the team from start to finish ! Look forward to working with swift again. I’d recommend in a heart beat nothing is an issue 5 stars ⭐️

Really easy to use. Enquired thinking it might be high in costs but was really worth the time. Quote was quick and great off the back of my enquiry. I had a plumber able to fit the system who then took over from there. Now all fitted and working superbly. Thank you to all at swift and of course my plumber :D

I was doing my first self build and after looking online I came across Swift, I filled out a form on their website which was nice and easy and the next day I was contacted by one of their team who talked me through my options and ended up providing me with a really efficient heating system. Keep up the good work guys!