Swetelove Jewelry Anmeldelser 1.317

TrustScore 3.5 ud af 5

3,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Horrible fake. They steal photos from Bez Amber fine jewelers located in California photos for their advertisement. Beware your jewelry will not look like those photos nor will they have that quality... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I purchased a custom men's bold ring from Swetelove Jewelry for $180.00. Three problems: First, instead of a size 10, they sent a size 10 1/2. They refunded $30 for sending the wrong size. Second,... Se mere

Bedømt til 5 ud af 5 stjerner

Beautiful taste in jewelry selections. My very first piece is a graduation gift to a special young girl (Handmade Engraved 3D Bar Sterling Silver Necklace). I, next will be ordering a beautiful ring t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My, my, really WOW! Such beautiful, dazzling creation! I got my gorgeous, elegant replacement ring from Swetelove when my stone fell off on my first order and only had to pay shipping fees. This tim... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Smykkeforretning

Skrevet af virksomheden

Swetelove offers premium quality jewelry at affordable price. Shop now for our unique engagement rings, wedding rings, wedding bands,and other gift jewelry for her or him.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 1 ud af 5 stjerner

Why are you cheating people

Why are you cheating people? People can use normal knuckles for a long time. Within a month, the nostrils turned black. People can't get far by cheating.00 star

1. april 2023
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Swetelove Jewelry-logo

Besvarelse fra Swetelove Jewelry

Really sorry to hear your issue. But we don't sell nose pin. I'm afraid you come to the wrong website. Would you please confirm again where you bought your item.

Bedømt til 1 ud af 5 stjerner

My fiance brought me a ring that had…

My fiance brought me a ring that had black onyx all alarms. Within the 1st 2 weeks all the block was gone and It was glad to adjust. The shade of gold. I'm not sure of the exact order number or the exact date but I could get it.Please get back to me at 9179715513. Also I bought a ring for her. That was great and we love it.

1. december 2022
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Besvarelse fra Swetelove Jewelry

Really sorry to hear this issue. As per the information you left, we can not locate your order either. But our website cares customer shopping experience, we will try our best to solve your problem. Private message has been sent.

Bedømt til 1 ud af 5 stjerner

Buyers beware please take a look at the…

Buyers beware please take a look at the photos. The one on the left is what they're advertising the one on the right is what was received. They refuse to return the entire amount they want to withhold $10. They stated because they did not make a mistake well, it's not quite what is advertised.

27. februar 2023
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Besvarelse fra Swetelove Jewelry

We sincerely apologize for this issue. Actually we have been trying to improve our quality gradually to avoid any possible problems.
We never refuse customer's return request. Usually email communications is gone as our email goes to buyer's spam folder.

Bedømt til 1 ud af 5 stjerner

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!!! 00000 STARS!!!!! I ordered a ring off their website in November. After finally receiving it in January, it looked pretty much nothing like the photos. Instead of a full refund they wanted me to keep the ring and only give me $10 back. No thanks! So, I had to return the ring, shipping paid for by me and I purchased another ring with the money I already paid plus additional money to make up the cost for the new ring which was more expensive plus shipping again. That was in January. Now we're almost into April and I've yet to receive my new ring. When I email them to see what is taking so long they give me a bunch of ridiculous excuses. Save your money! DO NOT BUY FROM THIS COMPANY!

14. november 2022
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Besvarelse fra Swetelove Jewelry

We sincerely sorry for any inconvenience caused. It is not our intention to bring you in this trouble. Our website cares about customers shopping experiece. We tried to find your order with the information you submitted but without an luck. Would you please send us an email to service@swetelove.com. We will provide the best solution regarding your issue.

Bedømt til 1 ud af 5 stjerner

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! They took my money, and gave me a run around for nearly 6 weeks. I paid for expedited shipping and they said they would expedite it which makes zero sense, then they came back following day with it's caught up in processing due to their "busy time of year" bulls*** answer. They gave me nothing for free, no discount off, no money back. DO NOT BUY FROM THIS COMPANY!

7. marts 2023
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Besvarelse fra Swetelove Jewelry

We sincerely apologize to keep you waiting so long. As your item is all hand-made and processed from raw material with very complicated craftsmanship after you placed the order, we need to guarantee it is in good condition before the shipment. So there is a delay. Actually we have been trying to improve our quality gradually to avoid any possible problems.

Bedømt til 1 ud af 5 stjerner

I ordered a ring on February 22 and…

I ordered a ring on February 22 and asked about the status after 21 days only to be told it takes time. Well, it's passed the 5-15 days they claim. It's false advertising and I don't have money to help out with this scam they have going😒 I'm pissed off🤬

21. marts 2023
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Besvarelse fra Swetelove Jewelry

We sincerely apologize to keep you waiting so long. As your item is all hand-made and processed from raw material with very complicated craftsmanship after you placed the order, we need to guarantee it is in good condition before the shipment. So there is a delay. Actually we have been trying to improve our quality gradually to avoid any possible problems. Please don't panic, you can cancel for full refund before shipment.

Bedømt til 1 ud af 5 stjerner

Ordered 7 weeks ago and still no…

Ordered 7 weeks ago and still no shipping. They told me two weeks ago it would be shipped, and in 1 to 2 days I’d get the tracking information. Never happened. Followed up again, crickets. DO NOT ORDER FROM THIS COMPANY!!

13. marts 2023
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

We sincerely apologize to keep you waiting so long. As your item is all hand-made and processed from raw material with very complicated craftsmanship after you placed the order, we need to guarantee it is in good condition before the shipment. So there is a delay. Actually we have been trying to improve our quality gradually to avoid any possible problems.

Bedømt til 1 ud af 5 stjerner

I placed my order on feb 7th and its…

I placed my order on feb 7th and its now march 10th and have not recieved a tracking number or my package and when i email about it i keep getting excuses. Wont be ordering from here again and will not recommend them to anybody

10. marts 2023
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Besvarelse fra Swetelove Jewelry

We sincerely apologize to keep you waiting so long. As your item is all hand-made and processed from raw material with very complicated craftsmanship after you placed the order, we need to guarantee it is in good condition before the shipment. So there is a delay. Actually we have been trying to improve our quality gradually to avoid any possible problems. Curently, we don't have any delay issue now.

Bedømt til 1 ud af 5 stjerner

“Unscrupulous vendor”

If I could give them less than a one star review, I would. This company is based in China and operates, in my opinion, unscrupulously. Their advertising stated that paying $25 would expedite shipping in 3 to 5 days. This did not happen. I opened a dispute with PayPal and sweetlove jewelry told me unless I closed the dispute, they would not ship the merchandise. I asked them to either ship the merchandise or refund my money, which, in a chain of emails, they stated that they had not been paid, and that they could not ship the jewelry as they may never get paid. This is a false statement as Pay Pal and Discover Card both state that the merchant has the payment! Sweetlove jewelry, then stated that they would ship the merchandise. 12 hours later another email stated that they were canceling the order and would not ship the merchandise, and that they had not been paid, and it may take “forever“ for them to get any money from PayPal. I have the chain of emails from my sweetlove, jewelry. In my opinion, if in my opinion, I would not deal with these vendor at all.

2. marts 2023
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Besvarelse fra Swetelove Jewelry

We sincerely feel regret on this issue. It is not our intention to bring you in this trouble. Actually we have been trying to improve our quality gradually to avoid any possible problems. Our website cares customers's shopping experience. We tried to find your order by the information you submit but with no luck. Would you please send us an email to service@swetelove.com. We will figure out what happend on your issue.

Bedømt til 1 ud af 5 stjerner

Scam co. DO NOT PURCHASE ANYTHING FROM THEM

This company took my money 1 month ago. They say they will mail this last week now this week. They took my $81.00. They will not give me a refund.
Their excuse is, it's a busy time of the year!!! Xmas is a busy time of the year

BUY AMERICAN PRODUCTS

TODAY THEY SAID THEY WOULD REFUND MY MONEY BUT NEVER SAID HOW MUCH I TOLD THEM I WANT THE ENTIRE $80 BACK. I DOUBT THAT THEY WILL GIVE IT TO ME. THEY ARE PHONY COMPANY THAT SELLS JEWELRY ABD NOT TRUE TO THEIR WORD.

MAKE SURE TO TELL OTHERS NOT RO BUY FROM THIS COMPANY.

1. marts 2023
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

We sincerely apologize to keep you waiting so long. As your item is all hand-made and processed from raw material with very complicated craftsmanship after you placed the order, we need to guarantee it is in good condition before the shipment. So there is a delay. Actually we have been trying to improve our quality gradually to avoid any possible problems. Curently, we don't have any delay issue now. Customers can request full refund anytime before the item is shipped.

Bedømt til 1 ud af 5 stjerner

my order#120054059

they tole to be patience i have been over patience

20. januar 2023
Uopfordret anmeldelse
Swetelove Jewelry-logo

Besvarelse fra Swetelove Jewelry

We sincerely apologize to keep you waiting so long. As your item is all hand-made and processed from raw material with very complicated craftsmanship after you placed the order, we need to guarantee it is in good condition before the shipment. So there is a delay. Actually we have been trying to improve our quality gradually to avoid any possible problems. Curently, we don't have any delay issue now. We found your parcel lost on the way and we will burden the loss.

Bedømt til 3 ud af 5 stjerner

Delivery of my rings

Received my rings today after waiting a month, which is fine at least I did receive them reading some reviews some items never turned up, but anyway rings were lovely I would say over priced given the list of conditions that came with them

20. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

Thank you very much for the purchase in our store and thank you very much for the feedback. We are so excited to hear you are satisfied with the ring. It would be highly appreciated if you would like to post the pictures. Your comments will be our driving force to continuously improve the process and quality of our products. Have a nice day!❤️❤️❤️

Bedømt til 1 ud af 5 stjerner

I ordered a sterling silver…

I ordered a sterling silver ring((#1200446452) back in early December and paid for express shipping. It did not arrive until after the first week of January. The ring felt very light, alomst like plastic. I took the ring to two jewelers and confirmed the ring is not silver. When I requested a refund Swetelove tried to get me to accept $10 and then $15 to keep the ring after I spent over $130 for a fradulent item. After I refused, they said it is too expensive to ship back. I demanded my refund and now they do not respond. This company is a scam. Read the reviews. They are all simliar. I am not going to US Customs to ensure consumers in the US are protected from this company.

4. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

We sincerely sorry for any inconvenience caused. Our products are indeed made of 925 sterling silver and platinum plating. There is 30 -day return&exchange policy available on our website. We never refuse return. Actually we have been trying to improve our quality and service gradually to avoid any possible problems. Our website cares customers shopping experience. The order number you posted is not right. Would you please send us a email to service@swetelove.com so that we can help you out.

Bedømt til 1 ud af 5 stjerner

SCAMMERS !

SCAMMERS !
DO NOT GIVE THEM YOUR MONEY!

13. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

We feel regret on this issue. But we never scam customers. Our website cares customers shopping experience. Would you please tell us more details about your issue so that we can help you out.

Bedømt til 1 ud af 5 stjerner

By answering people's questions.I have…

By answering people's questions.I have wrote you three times no answer yet about my order How come?Thanks.

8. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

Sorry for the slow reply, please send me your order number so that I can check your order status.Also you can contact us at service@swetelove.com or by our Facebook/Instagram official account so that we can help check this problem for you?Anyway, we would like to make you satisfied. We are looking forward to hearing from you soon. Thanks and sorry again.

Bedømt til 1 ud af 5 stjerner

Swetelove: SCAMMERS

I told you I would come back after giving the company a little more time. I received my FULL REFUND, because I used PayPal. DON'T EVER order from Swetelove Jewelry. It's all a scam!!!

23. december 2022
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

We sincerely apologize to you for any inconvenience caused. But we are not a scam, we have a 30-day return policy, and a one-year warranty policy, if you are really not satisfied, you will get a full refund.
We will improve our service and hope you have a pleasant shopping experience in the future.Have a nice day!

Bedømt til 1 ud af 5 stjerner

This SCAMNERScompany is a fraud how dare them…

This company is a fraud how dare them take advantage of Americans I placed an order for a ring and I never received it they sent you fake Federal Express pictures they give you phony tracking numbers that don't work that you are not able to track and they only answer your email once or twice and keep telling you that you're going to receive your your merchandise these people are fraud it is a scam! Do not ever use them I have reported them to the Better Business Bureau I don't even want my money back I don't want to do business with them anymore this is a shame you are so desperate for money that you have to scan people in America scam your own people in China I turned you in and I still have not received my ring it has been over one month don't buy anything from these horrible lying people

9. december 2022
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

Dear Prophetess Toi.Sorry for the inconvenience caused by our slow delivery before, but now we have improved the delivery speed. The number on the order is just the order number, and we will send the logistics tracking number by email after delivery.We sincerely apologize to you for any inconvenience caused. We will improve our service and hope you have a pleasant shopping experience in the future.Have a nice day!

Bedømt til 5 ud af 5 stjerner

REALLY HAPPY HERE IN US

I had no problems with them They quickly answered every email. I had tracking info that wasxeasy to use..Came to US in less than a month. Ordered 2 similar rings and they both look amazing. Very happy.

21. december 2022
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

Hi, thank you very much for the purchase in our store & thank you very much for sharing. We are so excited to hear you are satisfied with the ring. Your comments will be our driving force to continuously improve the process and quality of our products. Have a nice day!❤️❤️❤️

Bedømt til 1 ud af 5 stjerner

TERRIBLE EXPERIENCE!

I ordered a gold plated ring from this company, and took proper care of it by removing it when I washed my hands etc. Within eight days the gold came off and is completely gone now. I contacted the company and they Would not accept a return, honor their so-called warranty. After numerous calls they offered to refund $15 from an $80 purchase, but three weeks has gone by and they have not issued the refund.

5. december 2022
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

Hi Anne Kunzig, thanks for your feedback and sorry that our service does not meet your expectation.I'm sorry that our first refund was not successful, and we only refunded the refund to your new account the second time.Now we have improved the product quality and service quality, looking forward to giving you a good shopping experience next time.Thanks and sorry again.

Bedømt til 1 ud af 5 stjerner

It is now one day passed the 15th day…

It is now one day passed the 15th day and my order has not shipped! They do not answer emails or the phone. I immediately filed a claim with PayPal yesterday after seeing all of these horrible reviews. SweteLove responded to my email by telling me that 3 out of the 4 rings that I ordered were ready, but they would compensate me with a necklace, and ALSO that they were BLOCKED from shipping them out due to my PayPal claim, and that I needed to cancel the claim for them to be able to ship. So, I called PayPal to verify this. The PayPal rep said that NOTHING is blocking SweteLove from shipping, but they had to send proof of a tracking number to PayPal in order to receive any more payments, unless ofcourse I canceled the claim... Also, if I canceled the claim, I would not be able to re-open it which would allow SweteLove to totally screw me aka not send me anything and I could do nothing about it! So, the PayPal rep went ahead and ESCALATED my claim, which was now going to only allow SweteLove 10 days to submit a tracking number, or else I will automatically get a full refund! DON'T BE STUPID PEOPLE! If you paid through PayPal, they will protect you and fight for you! Don't listen to SweteLove and blindly go along with whatever they tell you to do! You DO NOT have to cancel your claim with PayPal in order for them to ship out your order! They LIED to me about that!!! We ALL need to file a report with the Better Business Bureau about SweteLove! This was supposed to be a Christmas gift for me from my husband, but it is definitely NOT going to get here on time, if at all. DO NOT ORDER FROM SWETELOVE!!! THEY ARE CROOKS!!!!! Save yourself a headache and go to Etsy or another source! Your welcome! :)

20. december 2022
Uopfordret anmeldelse
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Besvarelse fra Swetelove Jewelry

Dear Robin Romanow,thanks for your feedback and sorry that our service does not meet your expectation.I'm sorry that you misunderstood us because of our slow delivery speed before. Now we have improved the delivery speed.Look forward to giving you a better shopping experience next time. Wish you a happy life.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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