Swapfiets Nederland Anmeldelser 3.576

Besvarelse fra Swapfiets Nederland

For 4 dage siden

Hi there,

Thank you for sharing your detailed feedback. We are sincerely sorry to hear that your experience over the last year and a half has been so disheartening and that you felt unsafe; your safety is our top priority.

While our bikes are "pre-loved" and may show some wear, they should always be fully functional and safe for Amsterdam traffic. We’d like to clarify a few points that might help: we actually do offer an "Original" model which is the classic omafiets style, and our mechanics can always adjust the handlebar height to make your ride more comfortable, you can simply book an appointment for this.

We understand that the pedaling effort felt higher than expected, and we appreciate you giving our bikes a try for so long. We have taken note of your comments regarding the durability and handling of our bikes as we continue to improve our fleet.

If you are still a member and would like us to take a final look at your current bike or discuss the original pedal bike model, please reach out to our support team.

Best regards,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 4 dage siden

Hi Marcos,

Thank you for the feedback! We are glad to hear that you found our communication easy and our support well-organized. Keeping things simple and fast for our members is exactly what we aim for.

Happy cycling!

Best regards,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 4 dage siden

Hoi!

Bedankt voor je review. Wat fijn om te horen dat het swappen zo soepel en snel is verlopen. Dat is precies waar we voor staan!

Veel plezier met je nieuwe fiets en tot de volgende keer.

Groetjes,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 4 dage siden

Hi Matty,

Thanks for the review! We’re happy to hear you had a pleasant experience with our team and that we could get you back on the road quickly. See you next time!

Best regards,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 4 dage siden

Hi there,

Thank you for your feedback, and please accept our apologies for the repeated delays. Having your delivery rescheduled three times is incredibly frustrating, and we completely understand why this is an inconvenience for you.

While cancellations can unfortunately happen for various reasons, such as logistical shifts or unexpected staff shortages, we realize that three times in a row is far from the reliable service we aim to provide. We have taken note of your experience to help us improve our delivery scheduling and communication.

If your bike has not been delivered yet, please contact our support team directly so we can look into your situation and prioritize getting you on the road.

Best regards,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 4 dage siden

Hi Mark,

Thank you for your honest feedback. We are glad to hear the bike is proving useful for you, but we understand how a higher-than-expected first bill can be a surprise.

To clarify, the first invoice often includes both the remaining days of your starting month plus the full following month, which is why the total can appear higher than the monthly rate. Additionally, features like the basket and insurance are optional add-ons. While these are listed separately during the sign-up process, we appreciate your feedback that you'd prefer them to be even more prominent upfront.

If you would like a detailed breakdown of your specific charges to ensure everything is correct, please feel free to contact our customer service team. They would be happy to walk you through the invoice!

We also love the creative idea about the bungee cord! We've taken note of that suggestion, as we're always looking for small ways to improve the experience for our members.

Happy cycling!

Best regards,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 5 dage siden

Hi Damien!

Wat fijn om te horen dat je zo goed geholpen bent en dat de communicatie prettig verliep. We doen ons best om iedereen met een glimlach op weg te helpen. Bedankt voor je complimenten en heel veel plezier met je fiets!

Groetjes,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 5 dage siden

Hoi! Super bedankt voor je review. Kort maar krachtig; precies zoals onze service hoort te zijn! Geniet van je ritten.

Groetjes,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 5 dage siden

Hi Vanessa!

Wat een fantastisch compliment voor zowel onze collega in de winkel als ons team aan de telefoon. We vinden het erg belangrijk dat het verzetten van een afspraak net zo soepel verloopt als de swap zelf. We geven je complimenten over hun klantgerichtheid graag aan hen door!

Veel veilige kilometers gewenst!

Groetjes,
Team Swapfiets

Besvarelse fra Swapfiets Nederland

For 6 dage siden

Hoi! Bedankt voor je positieve review. Wat fijn om te horen dat je blij bent met onze snelle service en dat de uitleg helemaal duidelijk was. Veel veilige en plezierige kilometers gewenst!

Groetjes,
Team Swapfiets