Contacted regarding my crossover not working and it not even being a few months old Joseph asked some details and asked me to show the issue. Was very helpful and dealt with my issue very well. Gave h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I purchased a Swan Fjord 2 slice toaster through Amazon. When I unpacked the toaster I noticed 2 of the rubber feet were missing from the underside of the toaster. I contacted Swan for replacement fee... Se mere
I enquired about a replacement for my water tank for my Swan floor steamer. Joseph was incredibly helpful. Looked into my enquiry and informed me they still did. Requested my name and address and ve... Se mere
Virksomheden har svaret
I had purchased a Swan 5L Urn. This is a great urn. The urn started to leak at the tap joint after 3 years. It seems Swan don’h have a replacement tap for this model and you can’t get one from third p... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktoplysninger
PO Box 3117, ST4 9GD, Stoke on Trent, Storbritannien
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Fremragende
5 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing customer service!
Amazing customer service!! Sara is an asset to the company. She was very polite and helpful on the phone when I rang Swan regarding a fault with my microwave which I had bought for me 16 months ago. She was also prompt with her follow-up emails requesting photos and details of the appliance etc. I look forward to receiving my replacement microwave within the next few days.
Thank you Sara for all your help!!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Maureen,
Thank you for taking the time to leave a review.
I was pleased to hear how Sara handled your enquiry, and we agree she is an asset to the team!
Thanks again.
Kind Regards,
Tanya - Customer Service Operations Manager
The agent Holly that assisted me was…
The agent Holly that assisted me was friendly and efficient and resolved my query
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Erin,
Thank you for taking the time to leave a review.
I am delighted to hear how Holly handled your enquiry, I will of course share your comments with Holly, she will be pleased.
Kind Regards,
Tanya - Customer Service Operations Manager
I would like to start by saying
I would like to start by saying, thank you Martin.
The whole process was made easy and I was treated with the upmost respect and the whole experience was professional and understanding.
Thanks Swan
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Lee,
Thank you for taking the time to leave us a review. Customer feedback is always important to us.
I am pleased to hear that our customer service team handled your enquiry both professionally and respectfully.
Kind Regards,
Tanya - Customer Service Operations Manager
Wonderful help.
I had to return a product and Elle was absolutely great in helping me with this. I didn't have a printer so she went out of her way to print one off for me and sent it in the post so I could do it. I would give more than 5 stars to her if I could for her help. Swan, she is a star.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Mr S Henson,
Thank you for leaving us a review.
I am pleased to hear that Elle helped to resolve your enquiry. We will pass on your comments, she will be delighted to hear them.
Kind Regards,
Tanya - Customer Service Operations Manager
I recently purchased an air fryer 3…
I recently purchased an air fryer 3 months ago I didn't realise that it had a fault until I used both baskets for cooking recently as this has happened before with the previous air fryer that it replaced I asked for a refund and all I am offered is another replacement as I have no confidence in the product anymore and it could possibly be dangerous I'm reluctant to have another from this company. I now have to buy a reliable replacement I'm a very upset pensioner nice one Swan.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Sean,
We’re very sorry to hear about your experience and understand your concerns regarding safety and reliability. As discussed, we’ve dispatched a replacement appliance, which is on its way to you. While we don’t collect faulty items, we’ve provided clear guidance on how to safely dispose of the previous air fryer.
We take product safety seriously and continuously review our appliances to prevent issues. Your feedback helps us improve, and we hope your new appliance meets your expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
My kettle developed a fault
My kettle developed a fault. I contacted Swan as was offered a replacement kettle. Sara helped with an easy step by step instruction on how to resolve the problem . She gave a very prompt response and was very understanding . Thank you . Would recommend buying swan products .
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Dawn,
Thank you for your kind review!
We’re sorry to hear your kettle developed a fault, but we’re pleased Sara was able to support you with clear step-by-step guidance and a prompt response. It’s great to know she made the process easy and provided understanding throughout.
I’ll be sure to pass on your thanks to her, and we really appreciate your recommendation of Swan products.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a problem with my water dispenser…
I had a problem with my water dispenser and I must say the customer service I received from the start was amazing, Diane was great and getting me a replacement so fast x
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Dawn,
Thank you for your lovely review!
We’re so pleased to hear that Diane was able to help resolve the issue quickly and arrange a fast replacement for you. I’ll be sure to pass on your kind words, she’ll really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Swift customer service response
Elle at Swan ordered a new airfryer for us after receiving a faulty one. The support was quick and hassle free. I was very impressed with the customer service.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Chloe,
Thank you for your fantastic feedback! We’re delighted to hear that Elle was able to arrange a replacement quickly and make the process smooth and hassle-free for you.
It’s great to know you were impressed with our customer service, we’ll be sure to pass your kind words on to her.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Outstanding Customer Service
Elle was a breath of fresh air - outstanding customer service and a pleasure to deal with
A credit to Swan
Thankyou for your help
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi John,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Elle provided such outstanding service and was a pleasure to deal with.
We’ll be sure to pass your kind words on to her, she’ll be delighted! It’s great to know she made such a positive impression.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service
Requested Next Day Delivery which unfortunately didn’t happen. Contacted Swan and dealt with Elle who was very helpful in tracking my order and ensuring it was dispatched the same day. Order received and very happy with it.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi,
Thank you for your feedback! We’re sorry that your next day delivery didn’t go as expected, but we’re pleased to hear that Elle was able to assist you quickly and ensure your order was on its way.
It’s great to know you’re happy with your purchase, and we appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Issue with the delivery (Evri) shock
Issue with the delivery (Evri) shock, but sorted by Alison in customer services after one email, very happy with the service I received
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Caroline,
Thank you for your feedback! We’re sorry to hear there was an issue with the delivery, but we’re delighted that Alison was able to resolve this quickly for you.
We’ll be sure to pass your kind words on to her, and we’re really pleased to hear you’re happy with the service you received.
Thanks again for taking the time to share your experience.
Tanya - Customer Service Operations Manager
I rang customer service on Monday 16th…
I rang customer service on Monday 16th March I spoke to a gentleman called Martin and after a few emails backwards and forwards by Tuesday lunchtime my problem was sorted thanks to Martin I cannot thank you enough THANK-YOU
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Patrick,
Thank you so much for your wonderful feedback! We’re delighted to hear that Martin was able to assist you and resolve your issue so quickly.
We’ll be sure to pass your kind words on to him, he’ll really appreciate it. It’s great to know you had such a positive experience with our team.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service, faultless
I had to contact Swan customer service when my dehumidifier developed a fault. Zoe listened to my issues and sorted them in a very swift and professional manner. My entire experience was faultless. I am very impressed, and will happily purchase from Swan in the future thanks to Zoe
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Fiona,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Zoe was able to assist you swiftly and professionally, and that your experience was faultless.
We’ll be sure to pass your kind words on to her, she’ll be delighted! It’s great to know you feel confident purchasing from Swan in the future.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service.
I managed to easily contact Swan Customer Service by email about my kettle having stopped working. The responses were very quick and extremely helpful.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi,
Thank you for your kind feedback! We’re delighted to hear that you were able to contact our team easily and that you received quick and helpful support regarding your kettle.
We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Swan about a replacement…
I contacted Swan about a replacement for a broken part.
Joseph of customer service answered my query,after supplying him with photos he asked other members of staff to locate the part.He then informed me they would be sending out a replacement.
From the first contact to receiving the part was 2 days.
Swan must be congratulated on all their staff.
Excellent service.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Roy,
Thank you so much for your fantastic feedback! We’re delighted to hear that Joseph was able to assist you so efficiently and go the extra mile to locate the part you needed.
It’s great to know everything was resolved so quickly, and we’ll be sure to pass your kind words on to Joseph and the wider team they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan kettle
Allison was so helpful when I called regarding a kettle that had stopped working, prompt action meant all resolved on the same day with replacement kettle despatched that day, how refreshing to call a company & speak to someone straight away.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Mrs Pamela Hands,
Thank you so much for your fantastic feedback! We’re delighted to hear that Allison was able to assist you promptly and get your replacement kettle dispatched the same day. We’ll be sure to pass your kind words on to her, she’ll be thrilled!
It’s wonderful to know you had a refreshing experience contacting our team, and we really appreciate you taking the time to share it.
Kind Regards,
Tanya - Customer Service Operations Manager
Rapid response by email
Rapid response by email
Knowledgeable and effective staff
Most impressed
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi David,
Thank you for your kind review!
We’re delighted to hear that you were impressed with the rapid email response and the support provided by our knowledgeable team. Providing helpful and efficient service is something we always strive for, so it’s great to know we delivered a positive experience for you.
Thank you for taking the time to share your feedback, it’s very much appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
The company support was great
The company support was great, specially Allison that provided me with a step-by-step process that I followed to solve my issue. The product (Swan Alexa Kettle) is great and it's working quietly and paired to my systems!
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi,
Thank you for your wonderful review!
We’re so pleased to hear that Allison was able to guide you through the process with clear step-by-step support and help resolve your issue. It’s great to know that your Swan Alexa Kettle is now working well, running quietly, and successfully paired with your system.
I’ll be sure to pass your kind feedback on to Allison, she’ll be delighted to hear it. Thank you for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Very helpful.
Swan were quick to respond to my message and couldn't have been more helpful.
Great communication with the customer service agent who was polite, respectful and professional.
I am very happy with how Swan dealt with my query.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi,
Thank you for your lovely review!
We’re really pleased to hear that our team was able to respond quickly and assist you with your query. It’s great to know that you experienced clear communication and that our customer service agent was polite, respectful and professional throughout.
Your feedback means a lot to us, and we’re delighted that you’re happy with how your enquiry was handled. Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Purchased a Swan Airfryer from a…
Purchased a Swan Airfryer from a catalogue sadly missing the instruction manual, so never able to use. Swan have gone out of their way with no model number and sent the correct manual, can't wait to use now I have instructions. Swan so helpful and prompt to respond when spent months trying with catalogue company and got no further.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Swan Brand
Hi Angie,
Thank you for your great review!
We’re really pleased to hear that our team was able to help you track down the correct instruction manual for your Swan air fryer, even without the model number. We understand how frustrating it can be not being able to use a new product, so it’s wonderful to know we could help get things sorted for you.
It’s great to hear that the team were helpful and quick to respond, and we hope you enjoy using your air fryer now that you have the instructions. Thank you for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.