An absolutely amazing product for scuba diving. I have the 4.0 version. Great case to keep them safe. Easy to put in, they stay in and easy to equalise underwater even when descending and at 30 m. Tot... Se mere
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Se, hvad kunderne siger
My daughter bought me these for open water swimming. She is a kayaker and had heard good reports about them. My main concern with wearing earplugs was not being able to hear people. Surf ears are fant... Se mere
I bought my first pair of SurfEars (3.0) ages ago and when I lost them I really missed them. They are such an effective ear plug in all sorts of surf, you can still have a chat and the leash means th... Se mere
I ordered spare parts over a month ago and still have not received them. Something about "We've recently made significant changes to our shipping and logistics, including a switch in shipping agents... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ear plugs that let sound in and keep water out. Designed for surfing and other water activities. Prevent surfer's ear, ear infections raptured ear drums.
Kontaktoplysninger
Grimsbygatan 24, 21120, Malmö, Sverige
- info@surfears.com
- surfears.com
4,4
Fremragende
394 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have problems with equalizing…
I have problems with equalizing pressure, when diving, and have to take a long time to come down, and still always end up with ear problems after a diving holiday. These earplugs only made it a little easier to equalize pressure, but I didn't have any ear problems after diving vacations as they prevented water from entering the middle ear.
9. juni 2023
Besvarelse fra Surfears
Dear Johnny! Thank you so much for your great review and feedback! We are so pleased to hear that our SurfEars has helped you to prevent any ear problems after diving and also made it a bit easier with equalizing pressure. We wish you many more great dive adventures with your ears well protected! Kindly, Anna and Team SurfEars
Besvarelse fra Surfears
Dear Matthew! Thank you so much for this great review! We're pleased to hear that our product arrived swiftly and lived up to your expectations in terms of adjustability and performance. Your satisfaction is our utmost priority, and we appreciate your feedback. We wish you many great days enjoying the water! Kindly, Anna and Team SurfEars
Excellent customer service..
Order was delayed so emailed to ask why. Got a very prompt response with an honest explanation as to why. Following further prompt emails all was resolved very quickly and my order was fulfilled with extra. Great customer service!!
20. juli 2023
Besvarelse fra Surfears
Dear Natalie! Thank you so much for your wonderful review! We are so happy to hear that we could resolve the unfortunate situation quickly and provide you with the good customer service we strive for! Thank you again and we wish you many great days enjoying the water! Kindly, Anna and Team SurfEars
Saved my ears/skull from the drill
Saved my ears/skull from the drill: so far so good!
Thanks!
9. juni 2023
Besvarelse fra Surfears
Dear David! Thank you so much for this great review! We love to hear that our SurfEars has helped prevent a nasty surgery and we hope that you will have many more great days enjoying the water! Kindly, Anna and Team SurfEars
The product failed.
The product failed to work as advertised. It let water in and kept the water in the ear. I tried all the different size plugs that came with the product but they all had the same result. A real shame because it is priced and advertised as a premium product but unfortunately it just doesn't deliver as promised. Slick packaging and advertising but unfortunately not worth the money.
30. juni 2023
Besvarelse fra Surfears
Dear Travis! Thank you so much for your review and feedback! Please reach out to our customer support so we can help you with this! We want you to be happy with your purchase and if you'd like we are more than happy to give you some tips that might make them work better.
We also know that all of our ears are unique & different so we always offer a 30 money back guarantee on our earplugs incase they suit you.
Contact customer support at:
info@surfears.com
Kindly,
Anna and Team SurfEars
I never received my surf ears and…
I never received my surf ears and finally asked for a refund. It had been a month and I was told that you were moving your warehouse but was never notified until I questioned the length of time it had been since I placed my order. I understand that there can be problems, but the lack of communication was what was difficult for me to understand.
10. juni 2023
Besvarelse fra Surfears
Dear Rebecca!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your surf ears order.
We understand how frustrating it must have been for you not to receive your order and we are truly sorry for the delay. Our recent move to a new warehouse did lead to unforeseen challenges in fulfilling orders, resulting in a lack of communication regarding the delay.
Please know that this experience falls well below the standards we hold ourselves to, and we take your concerns very seriously. We have already taken steps to address the issue and improve our communication processes in order to ensure a smoother and more transparent experience for our customers moving forward.
Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. We will do our best to learn from this experience and do better in the future!
Kindly,
Anna and Team SurfEars
Great service.
There was an administrative and logistical issue that delayed delivery of my order. However upon my inquiry to reasons for the delay the Surfears crew took excellent care of me and delivered beyond my expectations. Questions posed to Surfears prior to me placing my order were promptly and professionally answered. Great service.
13. juni 2023
Besvarelse fra Surfears
Dear Frank!
Thank you so much for your kind review and thoughtful words about the experience with us! We always strive to ensure that our customers are well taken care of and that questions and concerns are addressed to the best of our abilities. We are so happy to hear that we could provide you with the service we strive for during these unforeseen challenges. We hope that you will have many great days enjoying the water and we wish you all the best! Kindly, Anna and Team SurfEars
Besvarelse fra Surfears
Dear Ricardo! Thank you so much for your kind review! We are so happy that we could solve everything after some unexpected obstacles! We are always here to help you and if there is ever anything! I hope that you will have many joyful days in the water with your SurfEars! Thank you again and All The Best, Anna and Team SurfEars
Besvarelse fra Surfears
Cara Letizia! Grazie mille per la tua recensione positiva! Siamo così felici di sapere che ti piacciono i nostri SurfEars e che il nostro servizio clienti è stato all'altezza delle tue aspettative. La nostra priorità è sempre quella di fornirti un prodotto di alta qualità e se ci sono mai problemi, vogliamo sempre aiutarti! Ti auguriamo tanti momenti fantastici a goderti l'acqua!
Gentilmente, Anna e il Team SurfEars
___
Dear Letizia! Thank you so much for your positive review! We are so happy to hear that you like our SurfEars and that our customer service has lived up to your expectations. Our priority is always to provide you with a high quality product and if there is ever any problems, we always want to help you! We wish you many great times enjoying the water!
Kindly, Anna and Team SurfEars
These are the only ear plugs that work…
These are the only ear plugs that work for me. No more endless hours trying to get water out of my ears. Great that you can also hear while they’re in too. Expensive but spare parts sold at a good price. Well worth it.
8. juni 2023
Besvarelse fra Surfears
Dear Imogen!
Thank you so much for your kind review and for sharing your experience with us!
We are so pleased to hear that our SurfEars has provided you with the relief you were seeking. We understand how frustrating it can be to struggle with water in the ears, and we are so glad that our SurfEars has put an end to those endless hours of discomfort for you. Your satisfaction and comfort are some of our top priorities and we hope that you will enjoy many great times in the water with your ears well protected! Thank you again for your amazing review and we wish you all the best! Kindly, Anna and Team SurfEars
Hands down best ear plugs around!
Hands down best ear plugs around. My son used them while he had grommets and was stoked he could still swim and surf! He still uses them now to help prevent ear infections.
7. juni 2023
Besvarelse fra Surfears
Dear KD!
Thank you so much for taking the time to share your & your sons positive experience with our SurfEars and Junior 2.0. We greatly appreciate your feedback and are so happy to hear that your son found this as a great solution to keep enjoying the best times in the water! It's fantastic to know that our earplugs were able to support your son during his time with grommets and that he now can keep his ears safe from any ear infections. We wish you both the best times in the water and all the best! Kindly, Anna and Team SurfEars
Great product
Prompt delivery, excellent earplugs. After trying a variety of cheaper earplugs that dropped out or were impossible to fit in my ear I took the plunge and ordered surf ears. Brilliant! Easy to put in, stay in place.
6. juni 2023
Besvarelse fra Surfears
Dear Patricia! Thank you for your wonderful review! We're so glad to hear that you found our SurfEars to be great in performance and that they are effectively safeguarding your ears! Our design team has put a lot of effort into designing earplugs that are easy to fit and stay in place, and we're so happy to hear that they are working well for you. We wish you many great times enjoying the water! All The Best, Anna and Team SurfEars
Comfort do what they supposed to do…
Comfort do what they supposed to do with flying colours
1. juni 2023
Besvarelse fra Surfears
Dear Oded! Thank you so much for your kind review! We're glad to hear that our SurfEars have met your expectations! We strive to provide excellent quality to our customers and your feedback helps us to continue to do our best. Thank you again and we wish you many great times enjoying the water! Kindly, Anna and Team SurfEars
I never received my order...
25. maj 2023
Besvarelse fra Surfears
Dear Michael! Please reach out to our customer support! We want nothing more than to help you out with this and fix any inconvenience that might have occurred!
contact us at: info@surfears.com
Kindly,
Anna and Team SurfEars
Besvarelse fra Surfears
Dear Damien! All our apologies for any inconvenience. We would truly like to help you in this matter and our customer support has reached out to you again! Please have a look in your inbox as we want nothing more than to help fix this for you! Kindly, Anna and Team SurfEars
Surf Ears kept me informed let me know…
Surf Ears kept me informed let me know when it was arriving and the ears are brilliant to wear. Thanks
22. maj 2023
Besvarelse fra Surfears
Dear Michelle! Thank you so much for your kind and amazing review! We are so happy to hear that you are satisfied with our product and our service and we wish you many great & enjoyable times in the water! All The Best, Anna and Team SurfEars
Excellent surfears!
I had lots of ear infections after traveling around the world until I finally bought these surfears. They are just amazing! Let the sound in properly, no wind and water in your ears anymore and as a Belgian surfer.... that's what you need!
28. maj 2023
Besvarelse fra Surfears
Dear Yari! Thank you so much for your fantastic review! We are so pleased that your ears are now protected from any more ear infections and love that you are so satisfied & happy with our SurfEars! We truly appreciate your feedback and wish you many more great session enjoying the water! All The Best, Anna and Team SurfEars
Thank you for the amazing Surfears
Thank you for the amazing Surfears! I got a pair for Christmas and I really love them. They work perfectly for me. No more earaches in strong winds and no more water in the ear that won't drain and reduces hearing.
7. marts 2023
Besvarelse fra Surfears
Dear Antina! Thank you so much for your wonderful review and kind words! We love to hear that our SurfEars are truly helping to protect your ears and are so happy that you are enjoying great and safe times in the water! We strive to create a comfortable, safe, and enjoyable experience for our customers and this feedback warms our hearts! Thank you again and we wish you many more great times in the water! Kindly, Anna and Team SurfEars
Outstanding customer service..
Never received product…rep said that there is a warehouse issue.
Surfears sent out a brand new Surfears 3.0 because there is a warehouse issue with parts I ordered. Outstanding customer service. I am changing my (1) ⭐️ to a (5) ⭐️ ⭐️⭐️⭐️⭐️…Thank You!!!
20. maj 2023
Besvarelse fra Surfears
Dear Shoji!
Thank you so much for reaching out to our customer support so we were able to help you during these unfortunate times with our warehouse transition! We hope you felt that our customer support team was helpful and accommodating in addressing your issue and we apologise for this inconvenience.
We will always be here to help you whenever there is a problem and will not give up until your order has been delivered to you! Please don't hesitate to reach back to us whenever there is anything as we always want to help you out! Kindly, Anna and Team SurfEars
Epic!
I have severe surfers' ear in both ears and cannot enter into any type of body of water without these ear plugs! I've never come across a better ear plug that allows me to hear and protect my ear at the same time! I would not and do not recommend anything else! Thank you Surfears!!!
20. maj 2023
Besvarelse fra Surfears
Dear Nicholas! Thank you so much for your amazing review and your wonderful positive feedback! :D Nothing makes us more happy than hearing that our product truly makes a difference for you and that you can enjoy great times in the water with your ears well protected! We are so pleased that our SurfEars are a beneficial solution for your severe surfers' ear and we wish you many more great sessions in the water! All The Best, Anna and Team SurfEars
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