An absolutely amazing product for scuba diving. I have the 4.0 version. Great case to keep them safe. Easy to put in, they stay in and easy to equalise underwater even when descending and at 30 m. Tot... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My daughter bought me these for open water swimming. She is a kayaker and had heard good reports about them. My main concern with wearing earplugs was not being able to hear people. Surf ears are fant... Se mere
I bought my first pair of SurfEars (3.0) ages ago and when I lost them I really missed them. They are such an effective ear plug in all sorts of surf, you can still have a chat and the leash means th... Se mere
I ordered spare parts over a month ago and still have not received them. Something about "We've recently made significant changes to our shipping and logistics, including a switch in shipping agents... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ear plugs that let sound in and keep water out. Designed for surfing and other water activities. Prevent surfer's ear, ear infections raptured ear drums.
Kontaktoplysninger
Grimsbygatan 24, 21120, Malmö, Sverige
- info@surfears.com
- surfears.com
4,4
Fremragende
394 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Surfears
Dear David! Thank you so much for your kind words and great review! We're so pleased to hear that our customer service team was able to exceed your expectations and assist you with the lost delivery. We always strive to go the extra mile for our customers, and your satisfaction is our main priority. If there is ever anything else, please reach back to us as we are always happy to help you! We hope that you will have many great times enjoying the water! Kindly, Susanne and Team SurfEars
Innovative and well designed
28. juni 2023
Besvarelse fra Surfears
Dear Geoffrey! Thank you for taking the time to leave us this lovely review! We're so glad to hear that you found our SurfEars to be great in performance and design and that they are effectively safeguarding your ears! We wish you many great times enjoying the water! All The Best, Susanne and Team SurfEars
Ocean enjoyment without fear of damaging new in-ear hearing aids
I had just purchased a new type of in ear hearing aids that are inserted deep into the ear canal. They are Lyric hearing aids by Phonak. They are worn 24/7. While you can take s shower with Lyrics you cannot submerge your head. I went on a beach vacation and am an avid body boarder and needed some full protection to prevent damage to my hearing aids. I searched online and found Surfears. They worked like a charm. I got tumbled by the waves pretty good on several occasions and the Surfears kept the water out of my ears. I highly recommend Surfears for waterspouts athletes.
16. juli 2023
Besvarelse fra Surfears
Dear Richard, thank you so much for leaving this review, that is truly important to the water community! It is amazing to hear that SurfEars works so well together with your hearing aid. It's stories like yours that motivate us to innovate and enhance the water experience for every individual. Thank you again for sharing this and we wish you many great and happy days body surfing! Kindly, Susanne and Team SurfEars
I haven’t received my order yet…!?
I haven’t received my order yet…!?
Customer service got back to me and more than made up for the delay.
Many thanks 🌊 👂’s
5. juli 2023
Besvarelse fra Surfears
Dear Raymond! Please reach out to our customer support so we can help you with this! We want to make sure the orders gets delivered to you and in case they have not reached you, let us find out why and help you with this! Contact us at: info@surfears.com Kindly, Susanne and Team SurfEars
Reduction in hearing is unavoidable
The surf ears work well but do reduce the ability to hear
3. juli 2023
Besvarelse fra Surfears
Dear Geoffrey,
Thank you for taking the time to leave us a review! Your feedback means a lot to us, and we're happy to learn that our SurfEars are effectively protecting your ears. Regarding the issue of reduced hearing, you might experience improved sound clarity by slightly adjusting the positioning of the earplug, placing it a bit further out in your ear. We hope this adjustment will enhance your experience.
May your water adventures be filled with countless wonderful moments!
Warm regards,
Susanne and Team SurfEars
Besvarelse fra Surfears
Dear Gregory!
Thank you for taking the time to leave us this lovely review! We're so glad to hear that you found our SurfEars to be great in performance and that they are effectively safeguarding your ears!
We wish you many great times enjoying the water!
All The Best, Susanne and Team SurfEars
I’ve tried many ear plugs and SurfEars…
I’ve tried many ear plugs and SurfEars are by far the best in both allowing me to hear and have conversations while keeping water out of my ears. They also have the best hold and stay in during active surf sessions and occasional wipeouts. They are costly, so I was sad when one of the ear wings from my set was lost. I ordered a replacement ear wing, but there was an extended delay in shipping. Many thanks to Anna and the SurfEars team for the amazing Customer service and making it right by shipping me a replacement set. I’m a fan and will continue to be a customer.
2. juli 2023
Besvarelse fra Surfears
Dear Lisa!
Thank you so much for this amazing review! It means so much to us!
We're truly happy to hear that you find our SurfEars effective to keep your ears safe while still being able to hear and that they stay well in place during surf and wipeouts. It is also great to hear that we were able to help you get everything sorted. If there is ever anything, you can always reach back to us! We wish you many more wonderful days in the water while keeping your ears well protected!
All The Best, Susanne and Team SurfEars
Great product fit well and work better .
30. juni 2023
Besvarelse fra Surfears
Dear Abx! Thank you so much for your great review and kind words! We love to hear that our SurfEars are working so well for you and we wish you many great days enjoying the water! Kindly, Anna and Team SurfEars
Perfekter Service auch wenn es mal schwierig wird
Auch nach 1,5 Monaten keine Lieferung - dann wirklich perfekter Support
10. juni 2023
Besvarelse fra Surfears
Dear Kunde,
Thank you so much for reaching out here! Upon checking your order was delivered on the 28th of June. Please see the email we've sent. We are here to help you if something has gone wrong and we will assist you until everything is solved and ok.
Kindly, Anna and Team SurfEars
Liebe Kunde,
vielen Dank, dass Sie sich hier gemeldet haben! Wir haben überprüft und festgestellt, dass Ihre Bestellung am 28. Juni zugestellt wurde. Bitte schauen Sie in Ihre E-Mails, die wir Ihnen geschickt haben. Falls etwas schief gelaufen ist, sind wir hier, um Ihnen zu helfen, und wir werden Sie solange unterstützen, bis alles gelöst ist und in Ordnung ist.
Mit freundlichen Grüßen, Anna und das Team von SurfEars
NOT one-size-fits all
I have a small head and thus very small ear canals and while there are many sizes of rubber inserts, they all attached to a one-size-fits-all plastic piece that also goes into the ear. So if you have a narrow ear canal and are using the smallest insert most of the marerial is hard rubber / plastic (i.e. the soft flexy parts are nearly non-existent). So after surfing with them only about 3 times the intense pressure of having them in my outer ear canals caused such intense pain that i had to discontinue use and I gave them away to a friend. The entire apparatus needs to be smaller for smaller-eared / headed “freaks” like me, not just a smaller rubber insert.
27. juni 2023
Besvarelse fra Surfears
Dear Abraham!
Thank you so much for your feedback and we are so sorry to hear about the trouble you've had with the fitting of your SurfEars. When ordering from our website you can always reach out to us as we have a 30 days money back guarantee on our earplugs, incase the wouldn't be a good fit for your preference. We want you to be happy and we know that all ears are unique which is why we offer this possibility. Please let us know if there is anything else we can help you with and we will be happy to!
Kindly, Anna and Team SurfEars
Customer support: info@surfears.com
Great for kayak rolling
25. juni 2023
Besvarelse fra Surfears
Dear Deborah! Thank you so much for your wonderful review! We love to hear that you find our SurfEars great for kayak rolling! We hope that you will have many great sessions in the water while keeping your ears well protected! Kindly, Anna and Team SurfEars
Great customer service as went beyond…
Great customer service as went beyond what I was expecting when my delivery took longer than I'd expected.
16. juni 2023
Besvarelse fra Surfears
Dear Keith! Thank you so much for your kind words and great review! We're so pleased to hear that our customer service team was able to exceed your expectations and assist you with the delayed delivery. We always strive to go the extra mile for our customers, and your satisfaction is our top priority. If there is ever anything else, please reach back to us as we are always happy to help you! We hope that you will have many great times enjoying the water! Kindly, Anna and Team SurfEars
Great help
I had a issue with my delivery as it hadn’t come and when i contacted surfears through their help email i was greeted with swift responses and even got my order upgraded which i was thankful for all together they communicated very well and helped me with my problem
4. august 2023
Uopfordret anmeldelse
Besvarelse fra Surfears
Dear Jan! Thank you so much for this wonderful review! It means a lot to us and we are so happy that we were able to help you get everything sorted. If there is ever anything, you can always reach back to us! We hope that you will have many more great times enjoying the water while keeping your ears well protected! All The Best, Anna and Team SurfEars
I have swimmers ears and swim all year…
I have swimmers ears and swim all year in an ocean pool , these have been the best by far . Very comfortable in my ears and don’t need to keep adjusting.
15. juni 2023
Besvarelse fra Surfears
Dear Katemerc! Thank you so much for your great review and positive feedback! We're so happy to hear that our SurfEars has been the best you've tried so far and we love to hear that you find them comfortable and with no need to adjust during your session! We wish you many more great times enjoying the water! Kindly, Anna and Team SurfEars
Besvarelse fra Surfears
Dear Veronique! Thank you so much for reaching out here! I searched for your email address in our inbox but couldn't find anything. Please reach out to this email and we will help you straight away: info@surfears.com
Kindly, Anna and Team SurfEars
Best customer service
I had some delay with the shipping but the customer service was very supportive and kind.
The earplugs work well, they don't come off while swimming.
However, I haven't found the right fit yet but I still have to do some tests with the other sizes.
20. juni 2023
Besvarelse fra Surfears
Dear Federico! Thank you so much for your wonderful review and kind words! It means a lot to us. We truly apologize for the delayed shipping and we are so pleased that we could help you until your order was properly delivered. We're happy to hear that our SurfEars are working well for swimming and if you need any advice for the fitting, you can find some tips here: https://surfears.com/instructions/
or reach out to our customer support again. We are always happy to help and assist you! Kindly, Anna and Team SurfEars
Love these
Love these, so comfy, love the way you put them around your neck and can hear quite well with them. Highly recommend. I did a 6km seaswim with them and didn’t need to readjust or remove them at all really even during water breaks
12. juni 2023
Besvarelse fra Surfears
Dear Brian! Thank you so much for your wonderful review and kind words! We're so happy to hear that you find our SurfEars comfortable and effective to keep your ears safe while still being able to hear. We love that you had such a great experience during your 6km seaswim and we hope that you will have many more great times enjoying the water! All The Best & Happy Swimming! :) Kindly, Anna and Team SurfEars
Great phone customer service
19. juni 2023
Besvarelse fra Surfears
Dear Dawn! Thank you so much for this wonderful review! We hope that you will have many great times enjoying the water with your ears well protected! :) Kindly, Anna and Team SurfEars
not very good adjust to my ears
11. juni 2023
Besvarelse fra Surfears
Dear Panagiotis! Please reach out to our customer support so we can try our best to help you with this! We want you to be happy with your purchase!
info@surfears.com
Kindly, Anna and Team SurfEars
Good customer support
Had a query, answered and resolved with urgency. Can’t ask for more.
17. juni 2023
Besvarelse fra Surfears
Dear Steve! Thank you for taking the time to leave this great review and sharing your feedback! We're very pleased to hear that your query was answered and resolved quickly. We value your satisfaction and we hope that you will have many great times in the water with your new SurfEars! Kindly, Anna and Team SurfEars
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