Their website states that all orders are delivered within 3-7 days which is an absolute lie. I placed my order over a week ago and can't get a response from them for a status update. They already char... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great feed back and response, It did take a lot longer than expected to receive the machine and customer service kept assuring it was on the way even though tracking said the item was delivered when... Se mere
Virksomheden har svaret
Fantastic equipment arrived within a couple of weeks. There was a bit of damage to the packaging from Air Canada, but nothing happened to the equipment. I sent photos to Sure Beauty just to let them k... Se mere
Virksomheden har svaret
Trust worthy products and company, with top liner customer service, great delivery time, tracking platform, and quality devices that will exceed your expectations. 10/10 recommended!! ⭐️⭐️⭐️⭐️⭐️
Virksomhedsoplysninger
Skrevet af virksomheden
Estheticians’ favorite beauty equipment brand-Surebeauty. We are one-stop beauty salon equipment supplier, inclued body sculpting machine, facial equipment, cosmetic laser and spa equipment etc...In Surebeauty, we offer one-on-one free machine operatoe training with licensed estheticians and 24/7 online support.
Kontaktoplysninger
South Park Maple Leaf Mansion Nanshan Boulevard, Nanshan, Shenzhen, 518000, shenzhen, USA
- +86 18938075487
- support@surebeauty.com
- surebeauty.com
4,4
Fremragende
216 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered the Airstorm 2.5
I ordered the Airstorm 2.5. I’m hoping this machine does what it states . I received the machine within 7 days of my order and the hook up was so easy. Every wand has labeling on the machine as to where it hooks.
20. april 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your feedback!
We're confident that the machine will meet your expectations, and we appreciate your trust in our product.
If you have any questions or need further assistance, please feel free to contact us at support@surebeauty.com or add us on WhatsApp at +86 18938075487. We are always happy to help.
3 machines ordered and I will order more😊
I have ordered 3 machines from this company and never have had any problems. I do not like that they don't come with manuals BUT all of them come with easy to understand on-line manuals and videos. How to put together, and operate. There equipment is very spa ready and luxurious. I will continue to order from them.
8. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thanks for sharing!
We're glad you've had a great experience with our machines.
While we're sorry for the lack of physical manuals, we're happy you found our online resources useful.
If you need any help, feel free to reach out.
I start knowing surebeauty and my first…
I start knowing surebeauty and my first shopping experience with surebeauty all is in Aliexpress. After several months shopping experience with surebeauty through Aliexpress and official website, now I really like surebeauty and their products. I have bought over 50 machines from surebeauty and every shopping experience makes me more than happy, order processing is quickly, delivery is fast, customer service is patient and nice. I think I will do more purchase with surebeauty.
8. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your wonderful feedback!
We're committed to maintaining high standards in order processing, delivery speed, and customer service, so it's great to hear that we've met your expectations.
If you ever need anything, feel free to reach out to us.
What I loved the most about surebeaty…
What I loved the most about surebeaty was the timely response to my million and one questions before I purchased my 160mw lipo machine. Not only that but because I had so many questions by the time I decided to purchase it, it wouldn't of gotten to me as soon as I would have liked it so again I emailed customer support asking if I could pay for express shipping and didn't even have to to as they processed my order quickly and I received in a WEEK !! This machine is great super simple to use you don't even need a Manuel. I will forever recommend surebeaty and will be purchasing from them moving forward.
21. april 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for sharing your experience with us!
We aim to provide not only quality products but also exceptional customer service, and we're delighted that we could deliver on both fronts for you.
If you ever have any more questions or need assistance, don't hesitate to reach out.
I purchased an s shape cavitation…
I purchased an s shape cavitation machine from SureBeauty 6 months ago. Best purchase I have made when it comes to my body sculpting business. It delivers amazing results and I can say that because I have several machines. The screen went out around 6 months and SureBeauty responded extremely fast and are sending me a new machine body. I am very grateful for them and their wonderful customer service. If you are on the fence, just do it! You won’t regret purchasing from them.
3. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for sharing your positive experience with us!
We strive to provide top-notch products and excellent customer service, so it's great to know that we could promptly address the issue with the screen and send you a replacement machine body.
Your satisfaction is our priority, and we truly appreciate your trust.
If you ever need any assistance or have further feedback, please don't hesitate to reach out. We're here to support you every step of the way.
BUY FROM SureBeauty 🫶🏻
One, I received my products very fast which was a pleasant surprise! The machines are amazing and work great. They came with a manual to ensure comfort with using my machines aside from my own learning experiences. Two-I did not receive a piece for my machine and I contacted support. They were quick to respond and fast in sending out the missing part. I researched many different companies and Surebeauty has competitive prices and customer service was amazing which is very important when you spend this amount of money.
19. april 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your feedback!
We strive to provide competitive prices and exceptional customer service, and we're delighted that you found value in both.
If you have any further questions or need assistance, please don't hesitate to reach out.
I recently purchased 30K 6 in 1 Body…
I recently purchased 30K 6 in 1 Body Sculpting
Machine with 160MW Laser Lipo,as well as the combo gel and lotion, and I'm thrilled with these products. Not only was the delivery quick but when I had concerns with the delivery of my gel and lotion (incorrect-delivery due to USPS error), I contacted the customer support system and Alice with surebeauty.com was very helpful in making certain that I received my order . The best part is that I was able to set-up my machine and begin helping my clients. My new favorite pastime is filling up my cart at surebeauty.com with products that will WoW my clients and keep my practice busy.
24. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your wonderful feedback!
It's fantastic to know that you're finding products on our website that impress your clients and keep your practice busy.
We appreciate your support and look forward to continuing to serve you with top-quality products and excellent service.
If you need any further assistance or have any questions, please don't hesitate to reach out.
My first machine stopped working after…
My first machine stopped working after a few times and they were great at responding and sending out a new one right away. My facial game is even better now, and I am seeing an improvement on my legs as well. Highly recommended!
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
We sincerely apologize for any inconvenience caused by the malfunction of our product.
Please rest assured that all our products undergo rigorous quality checks before being dispatched.
We are committed to continuously improving our product quality and greatly appreciate your feedback, as it helps us in this endeavor.
As part of our commitment to customer satisfaction, we offer a 12-month warranty for the main machine and a 3-month warranty for the handle and screen.
You can find more information about our return policy at the following link:https://surebeauty.com/pages/return-refund-policy
If you have any further questions or concerns, please don't hesitate to let us know. We are here to assist you in any way we can.
Thank you for your understanding and patience.
Super smooth and fast transaction
Super smooth and fast transaction. I’m so in love with the 3 in 1 machine I got. I’m surely ordering the laser lipo machine soon. Shoutout to Alice, she’s the best. She’s very friendly and super fast to respond to my questions. Highly recommend this Surebeauty✅❤️
16. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your positive feedback!
We're thrilled you had a smooth and fast transaction and love the 3 in 1 machine. We appreciate your kind words about Alice.
If you need further assistance or have questions, feel free to reach out.
Besvarelse fra surebeauty.com
We appreciate your kind words and are delighted to have been of service to you. If you have any further questions or need assistance, please feel free to reach out to us anytime.
Amazing customer service
The machine wasn’t working when it arrived but the customer service has been so sweet and they immediately sent me a new one❤️
15. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
We apologize for any inconvenience caused by the initial issue with your machine. Please rest assured that all our products undergo strict quality checks before being shipped out to ensure our customers' satisfaction.
We want to assure you that we provide a 12-month warranty for the main machine and a 3-month warranty for the handle and screen. If you have any further questions or concerns, please do not hesitate to contact us at support@surebeauty.com or reach out to us on WhatsApp at +86 18938075487.
We greatly appreciate your understanding and patience, and we are here to assist you with any further assistance you may need.
Alice in customer service is…
Alice in customer service is knowledgeable and extremely helpful.
14. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your positive feedback!
Providing excellent service is our priority, and we appreciate your recognition of Alice's efforts.
If you have any further questions or need assistance in the future, please feel free to reach out.
great contact and fast delivery
I placed an order with shipping to Poland. I had many questions, all of which were answered quickly on WhatsApp. shipping was very fast, the company provides full pre- and post-purchase support. it was pure pleasure! Thank you again!
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for sharing your positive experience with us!
Providing quick responses and efficient shipping is a priority for us, and we're thrilled that you found our WhatsApp support helpful.
Your satisfaction is our utmost priority, and we appreciate your kind words.
If you have any further questions ， please feel free to contact us at support@surebeauty.com.We are always happy to help.
Great Customer Service!
My S Machine arrived beautiful packaged. The customer service is the best! Surebeauty answered all of my questions promptly. I look forward to working with this company for many years to come. :)
9. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your kind words!
Your satisfaction is our top priority, and we genuinely appreciate the trust you've placed in us. If you have any further questions or require assistance, please don't hesitate to reach out. You can contact us at support@surebeauty.com or add us on WhatsApp at +86 18938075487. We are always delighted to help.
Excellent shopping experience
Excellent shopping experience! Professional staff and high-quality products.
8. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your fantastic feedback! Our team is dedicated to delivering a professional shopping experience, and we're thrilled that you found our products to be of high quality. Your support means a lot to us, and we sincerely appreciate your positive review.
Great experience with surebeauty
Great experience with surebeauty, I got the 30k body sculpting machine and I’m so happy and excited ( love my machine ), it’s amazing.
Communication was great even before I purchased the machine, great costumer service, very quick response every day. I also ask a few questions and I got a quick response back.
The machine in self is great, bigger than I expected, very easy to assemble and very packaged properly.
100/10
7. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for sharing your positive experience with us!
It's wonderful to know that the machine exceeded your expectations in terms of size, assembly, and packaging.
If you ever have more questions or need further assistance, please don't hesitate to reach out.
GREAT CUSTOMER SERVICE ***** Absolutely love my 8 in 1 cavitation…
Absolutely love my 8 in 1 cavitation machine and the customer service team has been excellent!! So glad I found this company when I was searching for the best machine for me.
8. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your wonderful feedback!
Your satisfaction is our priority, and we are grateful for the opportunity to assist you in finding the best machine for your needs.
If you ever have more questions or need further assistance, please do not hesitate to reach out.
Amazing company and fast shipping
I have never worked with a company as responsible as Sure Beauty! The machines are amazing and the customer service is really good. I reached out to them about an issue I was having and they responded and fixed the issue immediately.
They are very polite in their communication and the shipping was very fast and I’m in the United States. If you want quality equipment this is the place to order from.
8. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your kind words!
We take pride in providing excellent customer service and high-quality machines. Your satisfaction is our priority.
If you ever need further assistance or have more inquiries, please feel free to reach out.
Very quick to resolve my issue.
16. februar 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your feedback.
If you have any further questions or concerns, please don't hesitate to reach out.
I experienced great and prompt service …
I experienced great and prompt customer service, it was easy to communicate through email and they get back to you within a day . I will definitely be purchasing again from this great company !
7. marts 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for taking the time to share your positive experience with our customer service.
We truly appreciate your feedback and are thrilled to have you as a satisfied customer.
If you have any further questions or need assistance, please feel free to reach out.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.