Their website states that all orders are delivered within 3-7 days which is an absolute lie. I placed my order over a week ago and can't get a response from them for a status update. They already char... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great feed back and response, It did take a lot longer than expected to receive the machine and customer service kept assuring it was on the way even though tracking said the item was delivered when... Se mere
Virksomheden har svaret
Fantastic equipment arrived within a couple of weeks. There was a bit of damage to the packaging from Air Canada, but nothing happened to the equipment. I sent photos to Sure Beauty just to let them k... Se mere
Virksomheden har svaret
Trust worthy products and company, with top liner customer service, great delivery time, tracking platform, and quality devices that will exceed your expectations. 10/10 recommended!! ⭐️⭐️⭐️⭐️⭐️
Virksomhedsoplysninger
Skrevet af virksomheden
Estheticians’ favorite beauty equipment brand-Surebeauty. We are one-stop beauty salon equipment supplier, inclued body sculpting machine, facial equipment, cosmetic laser and spa equipment etc...In Surebeauty, we offer one-on-one free machine operatoe training with licensed estheticians and 24/7 online support.
Kontaktoplysninger
South Park Maple Leaf Mansion Nanshan Boulevard, Nanshan, Shenzhen, 518000, shenzhen, USA
- +86 18938075487
- support@surebeauty.com
- surebeauty.com
4,4
Fremragende
216 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Company...Great Customer Service
I ordered the Sophia 40K Cavitation Machine and a month later one of the handles broke. Surebeauty took care of me! They sent me a new handle promptly at no cost. Also the cavitation machine is good too! I have been using it every 3 days and I can see slight results already!
30. september 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for sharing your experience with us.
We always strive to ensure our customers are satisfied with both our products and service.
If you need any further assistance, feel free to reach out.
Happy with device does what it says
Happy with device does what it says. Had to do an exchange and customer service was great. They send me a replacement and received fast. I recommend this company.
4. september 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thanks for your feedback!
We're happy you’re satisfied with the device and our service.
We appreciate your recommendation!
Excellent !
Excellent !
I am writing to you to express my sincere gratitude for the valuable help you have given me recently. As you know, your support was essential in resolving my doubts, thank you.
14. august 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your kind words!
I’m glad I could help resolve your doubts. If you need any further assistance, feel free to reach out.
Quality items and an outstanding…
Quality items and an outstanding customer service. Getting ready to buy another item soon
1. august 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your positive feedback!
We're glad you’re happy with our products and service.
We look forward to helping you with your next purchase!
Great customer service
Great customer service! Alice helped me out so much. The product came with the wrong cord, but they promptly sent me the correct one. I sent first msg to customer service and I received a reply 2 hours later. That is unheard of nowadays. Thanks again, Alice!
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your kind words!
We strive to provide prompt and helpful service, and it's wonderful to know we met your expectations.
If you need any further assistance, please don't hesitate to reach out. Thanks again for your support!
I bought a body contour machine from…
I bought a body contour machine from these guys and the customer service was outstanding!
I ordered it last week. Initially used a 15 pound discount, I then found a 15% discount had been sent to my email. I emailed back relaying I'd rather have the 15% off than the 15 pounds and they sorted it!
There is an import charge which I didn't know about, but they were quick to tell me and ask if I'm OK to pay it and if not they would happily cancel the order and give me a full refund.
I also ordered conducting gel not realising there would be import fee on this too, and at my request that was cancelled as an order.
I have already had the refund of the 15% and gels I had paid for initially, which I cancelled.
It's a fairly big purchase in my opinion and I am happy with the product which arrived today, and this company's customer service and promptness was very impressive- thanks so much
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your wonderful review!
We’re delighted to hear that you’re pleased with both the body contour machine and our customer service.
We’re glad we could assist with the discount adjustment and handle the import charges effectively.
Your satisfaction is our priority, and it’s great to know that our team’s efforts made your experience smooth and positive.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you once again for your support!
My experience
The fast customer service feedback is what made my experience good. I would have liked to be advised that two of my products were out of stock instead of me asking why they were still being processed for shipment. But as soon as they were in stock they were shipped to me right away
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your feedback.
We apologize for the inconvenience caused by not informing you earlier about the out-of-stock items.
Your feedback is valuable, and we’ll work on improving our communication.
We're happy that the items were shipped to you promptly once they were back in stock.
If you have any more questions or need further assistance, please feel free to contact us at support@surebeauty.com or add our WhatsApp +86 18938075487.
Omg the customer service was great.😊…
Omg the customer service was great.😊 they are so nice and understanding.
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a great experience with our customer service team.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Not only is there equipment great
Not only is there equipment great, they also took care of me once i had an issue with one of the handles, they immediately replaced it at no cost…
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your kind words! We're glad to hear you're pleased with our equipment and service. Ensuring your satisfaction is our priority. If you have any more feedback or questions, feel free to reach out. We're here to help!
Fast delivery to the Netherlands
Fast delivery to the Netherlands . Verry quick replay. Great service.
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your kind feedback! We're glad to hear that you received your order quickly and that our service met your expectations. If you have any further questions or need assistance, feel free to reach out. We're here to help!
I will continue to use Sure Beauty as I…
I will continue to use Sure Beauty as I build out my body sculpting business! I’ve ordered my fat cavitation machines with Sure Beauty, and my clients are loving the results they are seeing.
I also love the customer service provided by Sure Beauty! Anytime I have to reach out to their customer service team for support they are quickly responsive, empathetic and hands on.
I wish I could give you guys 6 stars 🤩
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your amazing feedback!
We also appreciate your kind words about our customer service. Knowing our team has been responsive and helpful means a lot to us.
Feel free to reach out anytime!
Customer Service is fast and responsive
5. juni 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your positive feedback!
We always strive to provide the best experience for our customers.
If you have any further questions or need assistance, feel free to reach out to us anytime.
I understand why surebeauty has 5 star…
I understand why surebeauty has 5 star reviews. What really stood out was the assistance I received from their customer support. I had a few questions about my order, so I reached out. Alice responded promptly and was extremely helpful.
My order arrived ahead of schedule and was packaged securely. I also appreciated the follow-up email to ensure everything was satisfactory.
19. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your wonderful feedback!
It's great to know that your order arrived ahead of schedule and was securely packaged.
We always strive to provide the best service possible, and we're glad our follow-up email ensured your satisfaction.
If you have any further questions or need assistance, please don't hesitate to reach out.
Cavitation machine
I ordered my Cavitation machine on Wednesday and by Friday I promptly received it via Fed Ex. Excellent service.
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your feedback!
We're thrilled to hear that your Cavitation machine arrived so promptly and that you were satisfied with our service.
If you have any further questions or need assistance, please don't hesitate to reach out.
I received me item well packaged
I received me item well packaged. Customer service was excellent.
My machine works perfect, very easy to assemble and use.
I have used it for about 3 times and have started to see results.
I would recommend buying from Surebeauty.
I will definitely purchase more products.
8. april 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your kind review!
It's great to know your machine is working perfectly and is easy to use.
We're happy you're already seeing results and appreciate your recommendation.
Ordered my cavitation machine
Ordered my first machine, I had an issue with one of the handles and contacted customer support. They quickly answered and fixed my problem and sent me a replacement.
Thank you!
3. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your feedback!
Your satisfaction is our top priority, and we're pleased that you received your replacement promptly. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new machine!
Just bought my first machine from them…
Just bought my first machine from them in Jaunary and had a bit of an issue develop. I emailed them and they immediately sent me out a new part! I'm super impressed and as I grow my business I will be using them again. I was unsure when I first ordered but I have been more than satisfied with these guys!
20. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your kind words and for taking the time to share your experience with us.
Ensuring that our customers are happy and supported is our top priority, and it's wonderful to know that we were able to resolve your issue promptly.
Should you need anything in the future, please don't hesitate to reach out at support@surebeauty.com or add our WhatsApp at +86 18938075487.
Always quick to help me get what I need…
Always quick to help me get what I need ! Best experience
16. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your kind words!
We're thrilled to hear that you've had the best experience with us. We're always here to help and ensure you get exactly what you need.
Great customer service
Ordered my cavitation machine about a month ago, I had an issue with one of the handles and contacted customer support. They quickly fixed my problem and sent me a replacement. I can’t wait to try the product and see my results! Thank you SureBeauty for a great experience so far ♥️
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you for your feedback!
We're excited for you to try out your cavitation machine and see the results.
Your satisfaction means everything to us.
If you need any further assistance, we're always here to help!
My s shape cavitation handle had a…
My s shape cavitation handle had a malfunction and customer service sent me a replacement as soon as they could! Thank you 😊
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra surebeauty.com
Thank you so much for your kind feedback!
Your satisfaction is our top priority. If you have any further questions or need additional support, please don't hesitate to reach out.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.