Ordered grass reinforcement roll. One man delivered and threw out of lorry. He rolled up drive as so heavy. End was damaged. Company customer service terrible. Ignored my emails. Would not recommen... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Great delivery experience. They have gps tracking , so you can follow the progress of their driver as he nears your location.I had x6 3m sleepers, Wayne the driver helped me carry them into my propert... Se mere
Virksomheden har svaret
No hesitation in recommending this company. Good quality sleepers at a very competitive price. Helpful tracking app meant we could see in real time where the delivery was. The friendly driver unloaded... Se mere
Virksomheden har svaret
We purchased a pallet of 35 oak sleepers from Suregreen. We needed the pallet to be delivered to a specific location near to our garage. Suregreen were able to ensure the pallet was delivered by their... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med udstyr til haveanlæg
- også i
- Aggregatleverandør
- Hegnsbutik
- Leverandør af byggematerialer
- Tømmerhandel
Skrevet af virksomheden
Origin Suregreen Limited supplies high-quality Timber and Landscaping products to the trade and for all kinds of projects around the home. Our range includes sleepers, fence panels, grass reinforcement mesh, electric fencing, welded wire, anti-bird netting, tree guards, chicken wire, permeable paving, garden mesh, timber posts, growing media, aggregates, shade netting fabrics and so much more.
Kontaktoplysninger
Origin Suregreen Limited, Viridis House, Toppesfield Rd, Finchingfield, CM7 4NZ, Finchingfield, Storbritannien
- 01376503869
- customercare@sure-green.com
- sure-green.com
3,9
God
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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We called into Suregreen this afternoon…
We called into Suregreen this afternoon as we needed some wire mesh for our rehabilitated owls and birds of prey pre release aviary. We weren’t sure exactly what we wanted but the man serving us got us several different types/sizes of mesh to look at and was extremely helpful and patient while we tried to make a decision. The young man that brought the mesh out and loaded our car was also very happy to help. We’ve used Suregreen before online but not in person, I’d definitely recommend as customer service is excellent.
18. marts 2024
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good Morning,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with the team!
Kind regards
Katie
Origin Suregreen LTD
Ordered but not received
Ordered, paid, nothing. Emailed 3 times over the weeks, 1 reply that gave NO information where my good were. Placed order and paid on the 29th Feb.
Shocking service, I am STILL waiting for what I paid for.
Will never use again
29. februar 2024
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good Morning,
Thank you for taking the time to send the information so we could review this for you.
I have seen that this order unfortunately got lost by our courier Evri, this is not how we expect our deliveries to go and we can only apologise for this. I can see this has been resolved with you sometime ago with a refund.
Sorry for any inconvenience caused to you.
Kind regards
Katie
Origin Suregreen LTD
Very good service
Easy to choose and order sleepers, Delivered next day.
21. februar 2024
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good Morning,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Kind regards
Katie
Origin Suregreen LTD
Website states 2-5 days delivery
Website states 2-5 days. I ordered Sunday evening hoping for delivery by the end of the week (Friday). This company wasn't the cheapest but I purely ordered based on the delivery timeframes.
I emailed and called in on Wednesday as I still hadn't received any tracking information or dispatch confirmation. The lady on the phone however was polite but stated the goods won't be with us until Sunday; we needed to complete the job by Sunday.
The reason I ordered was because the website states 2-5 days delivery which in our instance wasn't the case unfortunately.
14. februar 2024
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Hello Carl,
I hope you're having a good afternoon.
Thank you for sharing your feedback with us.
I'm genuinely sorry to learn that our delivery timescale didn't quite meet your expectations. When you placed your order, we typically advise a delivery window of 2 to 5 working days, excluding weekends. However, it's worth noting that we also offer weekend deliveries through our own vehicles, and these days aren't factored into the standard delivery timeframe.
So, while I understand your concern, your order was still within the delivery timeframe; it just happened to be closer to the end of it. I hope this explanation provides some clarity.
Please feel free to reach out if you have any further questions or concerns.
Kind regards,
Vick
Senior Customer Service Associate
Origin Suregreen LTD
Spot on
Spot on! Ordered, delivered a couple days later. Good communication - thank you - painless!
13. februar 2024
Uopfordret anmeldelse
2nd time now I have complained
2nd time now I have complained, once directly to Sure Green and via this website. Still have not bothered to contact me to discuss the issue with the driver deliberately moving chink link fencing to stop vehicles driving on my grass and chewing it up. To make it worse the driver tried to put the chain link back to cover up what they did.
I WILL NOT BE USING A COMPANY THAT CAN NOT BE BOTHERED TO EVEN DISCUSS MY COMPLAINT... RUBBISH!!!!!
9. februar 2024
Uopfordret anmeldelse
Delivery driver damaged grass causing…
Delivery driver damaged grass causing large ruts after moving chains to stop this. Contacted Suregreen who have not bothered to contact me or comment. Wont be using them again.
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good morning Pete,
Thank you for leaving your review. Your feedback means a lot to us.
I apologise for any issues caused with our deliveries. Unfortunately, we have not been able to find any contact from yourself in regard to this issue. Please be advised you are more than welcome to contact us directly via emailing customercare@sure-green.com, or calling in on 01376503869. Please let us know if we can be of any further assistance.
Kind regards,
Vick,
Customer Service Associate,
Origin Suregreen LTD
Happy Customer and Happy Chickens
Ordered bags of woodchip and from the moment I placed the order to the delivery of the items, I can't fault the process. Order was shipped promptly and I was able to track the delivery to the minute using their app. Delivery driver was really friendly and helpful putting the bags in my garage. Prices were so much better than other websites and will 100% be coming back in the future. Highly recommended!
13. december 2023
Uopfordret anmeldelse
Railway Sleepers- Problems with Honey and Bracket Fungus
On 20th May 2021 I ordered 24 no. Oak sleepers from Suregreen which were promptly delivered and I set about constructing 3 raised beds. The timber appeared to be of reasonable quality. Although some sleepers exhibited a degree of distortion and could have been better regularised, with careful selection, matching curvatures and variation in height dimensions,I was able to achieve a decent job and was pleased with the end result. The following season honey fungus started to appear in large quantities, soon to be followed by very heavy growths of bracket fungus. This is in a garden with no previous history of this problem. A short time later I constructed a raised bed in another garden using oak sleepers from a local timber merchant and there have been no problems.I am wondering if other Suregreen customers experienced this problem which now requires constant attention to keep under control. If I construct any more raised beds I would consider treated softwood to be a safer bet.
18. november 2023
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Dear Mr. Brittain,
I hope this message finds you well. Thank you for taking the time to share your feedback with us regarding your experience with the oak sleepers. We value your honesty and would like to address the concerns you raised.
It's important to note that the oak sleepers are a natural product and remain untreated. Consequently, they may be susceptible to natural occurrences. The irregularities in the wood, including slight distortions and variations in dimensions, are inherent characteristics of the landscaping grade oak.
We understand that these features may have presented challenges during your construction process, and we sincerely apologize for any inconvenience caused. While Suregreen are committed to delivering high-quality products, the nature of oak entails certain characteristics that can be influenced by environmental conditions.
To provide you with more options in the future, we do offer a range of treated softwood sleepers that can help prevent issues such as the growth you have experienced with the natural oak sleepers.
Your feedback is immensely valuable to us as it aids in our continuous efforts to enhance our products and services. If you have any further concerns or specific details you'd like to discuss, please don't hesitate to reach out to our customer service team directly. We are here to assist you.
We appreciate your understanding and thank you for choosing Suregreen. We hope to have the opportunity to serve you again in the future and provide you with a more satisfying experience.
Kind regards,
Vick
Senior Customer Service Associate
Origin Suregreen LTD
Doesn't work!!
Doesn't work!!
Spent about £300 buying their GR14 grass reinforcement mesh so that I could park my car on my front lawn. Followed their instructions for installing it to the letter! After a few weeks of parking on the grass, it has again become a mud pit where the wheels are! Absolute waste of money!
UPDATE 1/11/2023: Been having email correspondence with them with this matter . Basically they've closed their company down (sure-green ltd) and are now trading under "origin sure-green Ltd". So no way of getting my money back. This company reminds me of those dodgy back alley garages that sell faulty cars. Then change their company name so they don't have to give a refund!
24. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Hi John,
I want to express my gratitude for taking the time to share your feedback with us.
I'm genuinely sorry to hear about the challenges you've encountered with the grass reinforcement product you purchased from us. We've been working diligently to find a satisfactory resolution to this matter through our email correspondence.
In response to your update, we have provided you with all the information required to look into the issue further with the administrators. With the help of our GR technical expert, we have provided you with as much information and advice possible in regard to the issue you've been experiencing. If you find that you require additional guidance or insights, please do not hesitate to get in touch with us.
Kind regards,
Vick,
Senior Customer Service Associate,
Origin Suregreen LTD
Avoid at all cost!
Avoid at all cost!
This company has gone into administration but they are still trading under the old name and company number.
I ordered £800 worth of fence panels from them and they all arrived cracked.
I have been trying to get replacements or a refund for 4 months but keep being fobbed off with lame excuses.
Take you chances at your own peril. You will have nightmare for months!
5. juni 2023
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good afternoon
We genuinely appreciate your feedback, and we deeply regret the negative experience you've had. We would like to clarify the situation and provide you with an update on our company transition.
As you correctly pointed out, our previous company, Suregreen LTD, did enter into administration. We have since been bought out by a new company, and are trading as Origin Suregreen LTD. This transition involved a change of ownership, including VAT number. We apologize for any confusion this may have caused. We are happy to provide you with further information regarding the transition, if you'd like us to email in at customercare@sure-green.com, we can look into pointing you in the right direction regarding your order with the previous company.
Kind regards,
Vick,
Customer Service Associate,
Origin Suregreen LTD
Great little gem of a place
As I live local I went to their yard. Everywhere was spotless, staff were very respectful, courteous, and kind. Items purchased were a very good price. I can’t comment on delivery of course as I didn’t use it. Will definitely use again, thank you all for a very pleasant experience 👍
5. oktober 2023
Uopfordret anmeldelse
Inaccurate delivery estimate
I placed an order with delivery in 5-9 days. After 9 working days I had to call them to ask for an update and they said they didnt have the stock but once they get it, they will send info about delivery. Sorry but thats just not good enough.
28. september 2023
Uopfordret anmeldelse
Do not buy from Suregreen
Do not buy from Suregreen. They have gone into administration which means they are unable to process my refund without referring it to the administrator. Part of my order that they could not deliver requires refunding. However because it has been referred to the administrator they are not clear whether I will get my money back.
15. september 2023
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good afternoon,
Thank you for taking the time to provide your feedback.
We'd like to clarify that while Suregreen LTD entered into administration, we've been acquired by a 3rd party company and are trading as Origin Suregreen LTD. If you have any inquiries pertaining to your interactions with the previous company, we've already forwarded your relevant information to the administrators who are overseeing those matters.
Your satisfaction is important to us, and we're here to provide assistance and support to the best of our ability. If you have any further questions or require additional information, please don't hesitate to reach out.
Kind regards,
Vick
Customer Service Associate
Origin Suregreen LTD
Great delivery and service
We were fortunate to have a quick delivery of our fence panels which we were not expecting,so that was a nice surprise as we were aware it would take longer.
Steve the delivery driver was professional and polite which was really refreshing. Just from this brief contact with Suregreen I would definitely order again.
22. september 2023
Uopfordret anmeldelse
Good experience
Good experience. A sleeper arrived that was damaged but customer service was great at sending another one ASAP.
8. september 2023
Uopfordret anmeldelse
I have made 3 orders from Suregreen and…
I have made 3 orders from Suregreen and I'm more than happy. One delivery was 7.30am on a Sunday and the others I've had to wait for. I am more than happy with the service, and the wood delivered....the decking is great.
16. august 2023
Uopfordret anmeldelse
Excellent service and product
Excellent service and product - I was kept totally up to date with the status of my delivery and could track the van on the day of my delivery - the driver was very polite and helpful and advised how to store the panels (which way up) to keep them in good condition - he handled the panels very carefully and the panels themselves are an exact match for what I need, very sturdy and a good price. I chose to write this review as I had such a positive experience and was surprised to see a few negative reviews - this could be a case of people writing reviews when they have had a bad experience and not bothering when they have had a good experience. I would recommend this company.
19. september 2023
Uopfordret anmeldelse
No sign of my delivery
Wish I had read the reviews before ordering - story keeps changing as to why my order has not been completed. Not enough drivers, now not in stock. Emails are ignored, promised call updates from the customer service manager that do not happen. Landscaping project is now delayed as contractors have had to move on to other jobs. Why continue to take orders you cannot fulfill?
7. september 2023
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good morning, thank you for your review.
I want to personally extend my sincerest apologies for the challenges you've faced with your recent order. Your feedback means a great deal to us, and I'm truly sorry for any frustration you've experienced due to the changing status of your order and our communication.
I understand the impact this has had on your landscaping project and the inconvenience it has caused. Please know that we take this situation seriously, and we're working diligently to improve our processes to prevent such issues in the future.
In an effort to expedite your resolution, I'm pleased to let you know that we have your delivery scheduled for today. We are committed to making this right for you and ensuring your satisfaction.
Should you have any more concerns or questions, please don't hesitate to reach out to me directly at Customercare@sure-green.com or call our customer service hotline at 01376503869. Your experience matters, and we are dedicated to serving you better moving forward.
Thank you for your patience, and I look forward to ensuring a smoother experience for you in the future.
Kind regards,
Liam
Customer Service Manager
Suregreen
Avoid avoid avoid
Avoid avoid avoid. Ordered and was told delivery 5-9 days. Delivery took nearly double the max time stated, and we had to chase a couple of times - finally told "we'll be in your area soon". So delivery appears to be a lottery when you order. My front garden was left unfinished for nearly two weeks because of this.
When the goods arrived, there was no knock at the door (and we know as we were both in but upstairs), and the delivery driver left all our goods in the front garden all over the brand new slate just put in, as opposed to the driveway which had plenty of room. Lazy and careless - either the driver was over loaded or just bad at their job, either way not good enough.
Goods appear to be OK in quality - haven't used them yet as the weather is now awful and I can't get out there. If only they had been delivered when promised, I would not have missed the sunshine...
TLDR - quality of goods seems OK, very poor delivery times and shoddy delivery service.
18. august 2023
Uopfordret anmeldelse
Besvarelse fra Origin Suregreen Limited
Good afternoon,
I would like to extend my sincere apologies for the inconveniences you experienced with our recent delivery service. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously.
I deeply regret the extended delivery time and the lack of clear communication throughout the process. This is not the level of service we strive to provide to our valued customers. We are conducting a thorough review of our delivery procedures and communication protocols to ensure that such issues are prevented in the future.
I also understand the frustration caused by the careless delivery of your goods, resulting in damage to your property. Please accept my apologies for this oversight. Our team is investigating this matter to prevent such incidents from occurring again.
Your feedback is a catalyst for change, and we are committed to using it to improve our services. I appreciate your patience as we work to address these concerns.
If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact me directly at Customercare@sure-green.com. We value your business and want to ensure that we regain your trust.
Thank you for bringing these issues to our attention. We look forward to serving you better in the future.
Best regards,
Liam
Customer Service Manager
Suregreen Ltd.
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