Supplied Direct Anmeldelser 53

Stay away. Customer service is shocking.
The part was incorrect and they were adamant it was correct. Picture and description different to what was actually supplied. But apparently that's my fault!!
Would never use again. Ever!

The product was the correct spare part (another supplier had sent a similar part that did not fit despite labelling it with the spare part number I needed.

Item ordered wasn’t in stock but company kindly sourced from a third party and shipped express in 2 days to far north highlands of Scotland at no additional cost. Impressive customer service. Would definitely use again.

Good range, good price and quick delivery

To long awaiting delivery. Ordered on Saturday, was told delivery Tuesday-Thursday. My delivery arrived Friday evening.

Delivered on time, good photo of delivery location

Quick response

Received an email 3 days after order placed saying order was cancelled. Refund took a further 3 days...why advertise and accept payment for orders they cannot fulfil

Product arrive fast but unfortunately was damaged, the customer service team were fast to respond and resolve the issue. A replacement was sent out fast.
Great service

Arrived safe and sound. Very well packaged. Thanks.

Ordered a replacement ACB for a Gledhill SysteMate 2000 heating system. The ACB arrived quickly, was exactly what I ordered, fitted the ACB, followed the supplied commissioning instructions which were very clear and simple and system has worked fine ever since. Good prompt service and value.

Easy to use website, very competitive prices when comparing with others.
Items arrived promptly having paid extra shipping fees.
Overall great experience.
Noisy Boilermate now quite once more.
Thanks, great all around service.

Excellent service, very helpful, quick and efficient. The only company that was able to supply the part we required for our gas fire.

I bought a thermostat for £20. Delivery was £10! It was by DPD my favourite delivery company, but didn’t even arrive next day (though I didn’t need next day). Need to rethink delivery costs.

We ordered the radiator but the company was unable to supply in a timeous manner so reimbursed us immediately. I thought this was was appropriate and honest.

My order arrived a week late and only after I called to find where it was. You might expect therefore that I would rate my experience lower. I did not do so because these things happen and the company’s response was exemplary. My message was passed on and two people returned my call within two hours. The second had found that DPD had failed to collect from their Warehouse. I was offered the option of a refund or delivery in two days. I opted for delivery and the product arrived as promised.

I thought I had already reviewed!!! Anyway item arrived on time but I did wonder what I was getting from the size of the box!!