Supercracow Anmeldelser 

The communication and arrangements were perfect for my daughter and I, for our Auschwitz and Salt Mine guided tour. The hotel collection was great and right on time. Our host Kacia was very helpful and made us feel at ease.

Day ran really smoothly, organised really well. Arrived got our tickets from the representative Kasia (who was excellent ) at the door and straight in. Tour guide was brilliant, clear and gave time to anyone who had any questions.

They cancelled our trip to auschwitz just one day before.

Everything was great

Πολύ καλή ξενάγηση από τον Μάριο. Το συνιστώ ανεπιφύλακτα.

The driver we had called Roman, was just the best.He was on time and communicated well.

Terrible experience, if you are planning to visit Auschwitz then you should book your own tickets directly through the Auschwitz-Birkenau Memorial Museum website in advance, it isn’t hard to get to from Krakow and you are essentially just paying for a coach transfer by paying for their “tour”. There is in fact no guided tour or ticket included despite the advertised description.

The coach operator was quite evasive from the offset - they are very cagey about telling you what is happening, likely as they know no one would attend if they did.

We found out the night before we were due to go that we were to meet at the coach at 4:30am. We arrived for 5:30am, where there has become an unofficial system used by 3rd party last minute operators that entails essentially queuing for the queue. The ticket office at Auschwitz doesn’t open until 7:30am. We queued on the street to get in the car park for an hour, and then had to again queue for tickets for an hour. Some had arrived even before us, and it was pitch black & freezing temperatures. Even when dressing for the weather, because we hadn’t known about this queue system we were ill-prepared. It is quite different when you’re expecting to walk around outside in the cold, not standing around waiting in freezing temperatures for hours on end. This “tour” also tells you to bring your ID - this seems to be because the museum is trying to tackle these 3rd party false advertisers who used to get people to queue up for the whole bus-load to buy tickets for them. It is the museum who ask for your ID to buy a ticket now. You will hear bus operators complain that it is a “bad process” but not their fault. This is perhaps true, but if that is the case, then why aren’t they just transparent from the beginning? When you look on the Auschwitz-Birkenau website, it is possible to book a group ticket with plenty of notice in advance, which is what the more legit guides do. Our experience seems to be symptomatic of companies trying to capitalise on last minute trippers, the irony of which being that we would have had time to book a proper ticketed guide had we known.

We waited for 2 hours, but then were told just before buying tickets that English language tours would be sold out by the time it was our turn, so we would have to pick another language and the bus operator would get a leaflet for us to read walking around. So, on the advertisement where it makes it seem like you are paying for a guided tour all day, this is completely untrue. The man “leading” our group said to us himself that he wasn’t our guide, and we would be with museum guides once we entered.

Another fact that came out just before we were about to buy our tickets was that we didn’t know when they would be for - we could have been waiting around for hours more until it was our slot. The “skip the queue” tickets advertised just refers to when you return later on for your ticket time.

Whilst you are in the “official” queue, it still seems a bit Wild West. We were told that we could go into the cafe and use the toilets, many people went in to get out of the cold. These mobs then return to the skeleton remains of their bus group, pushing back in. We overheard who seemed to be a more well organised, proper guide behind us with a small group of American tourists - it is very frowned upon by those doing tours the proper way and it is apparently not uncommon for security to have to get involved when arguments arise about the shady practice. I felt very embarrassed to have unknowingly been a part of that at what is supposed to be a memorial.

I struggle with my health and was suffering terribly for being in the cold. We were finally told that if our tickets weren’t until later in the day, we would either be waiting around or going to a mystery venue which they eventually shared was the train tracks - again outside & waiting indefinitely.

Tired of the constantly changing story and growing more unwell, we booked a taxi back to Krakow. It is a very serious and heavy subject matter to process at the best of times, so considering the disaster, we decided best to cut our losses.

Before booking, we had heard about “scam” Auschwitz tours, but we falsely assumed that we would be fine with this one as we booked through GetYourGuide and it was well-reviewed. I’m unsure as to the review situation as it seems from forums etc that ours wasn’t an uncommon experience.

We’re incredibly disappointed, not just because of missing out on the experience, but in the whole practice of 3rd parties, not just this one.

Book your own tickets directly through the museum, you can get there by shuttle bus (there is a stop right outside) or our taxi (one way) was about 250zl, which is worth in my opinion, to experience such a site at your own, comfortable pace.

Smooth experience and appropriate schedule.

Réservé via getyourguide pour transport + tickets Auschwitz + Birkenau a 6am pour 30€
La veille, je reçois un mail de supercracow tours pour me dire que le pick up sera a 4am & que les tickets ne sont pas inclus
Le jour de l'excursion j'attendais a 3.55am au pick up point, jusqu'à 5am, le bus n'est jamais venu
Nous étions 6 touristes venus séparément dans cette situation le 12/10/2025
Fuyez cette compagnie
Shame on you!!!

Edit: nous avons pris un taxi, arrivés à 6am et commençons la queue pour acheter les tickets
Nous avons rencontré la guide de l'agence Olivia qui a refusé qu'on intègre le groupe que nous avions pourtant réservé
Nos tickets d'entrees sont a 1.45pm, soit 6h45 d'attente
Si le service client nous avait informé de la non présentation du bus, nous aurions pu booker le taxi avant 5am & ne pas subir les derniers créneaux
Go away!!!

We should of had an all day tour of Auschwitz -Birkenau. Our times for being picked up kept changing. We should of been picked up at 12noon we were picked up at 3pm. When we arrived and were given our tickets it said 5.30pm entrance. I gather this was the intention all along. That is NOT ALL DAY. We rushed round Auschwitz, but as so much to see and read we missed Birenau. Very disappointed.

We booked a tour to Auschwitz I & Auschwitz II-Birkenau with an English speaking guide which was meant to include fast track entry, and a 6:00AM pick-up time. What we got instead was a 3:40AM pick-up, and 4 hours of standing in line for tickets in the freezing cold. On reaching the ticket office, we were told that there were no English speaking guided tours available. Instead we were booked into a Polish speaking guided tour which was absolutely useless as we do not speak any Polish. To top it off, the Polish speaking guide abandoned half the group outside of Auschwitz II-Birkenau, and we were unable to enter without a guide. The whole day was completely disorganised and little short of a disaster. We received nothing from Super Cracow in way of a partial refund for a service that we did not get, nor an apology for such poor service. I would recommend that everyone avoid booking anything with Super Cracow at all costs. The entire thing is not much other than a complete scam.

A long but enjoyable day! Couldn’t fault it, tour guides at both places were friendly and full of so much information. Our tour driver was also very friendly.

Everything was fantastically planned and organized. A lot of walking, learning and sightseeing.

SuperCracow

A complete exploitation of tourism and of the victims of Auschwitz and Birkenau

Our planned trip was destroyed by a 14 hour day . the afternoon before our trip we were emailed messaged to say that we now needed to meet at 05.20am and not 8AM .

We arrived in plenty of time to met the bus , there were lots of transport and guides - I spoke directly to Olivia who bluntly told me and my party that we were not on her bus -and to go down the line and speak to the other guides - WE were in fact due on the first bus with the guide I first spoke to ( Olivia) .
the bus left without us and 14 other people .

We were eventually picked up at 8.20am from the same meeting point following another bus coming to collect other people and the guide phoning the office to state that 14 guests had not been collected - Supercracow DESCRIBED THIS AS A GESTURE OF GOOD WILL AS WE WERE LATE ....... WE were not late .

On reflection - This actually looked planned and part of the big con.

We were then placed in a que on arrival at Auschwitz - with our "skip the que tickets" that we had purchased already , we were allocated a 3 pm slot to enter .

All of your customers were given the same stickers so we could see how we had been separated within the huge line of people who had already paid and forced to wait for the activity for hours

A mini bus was sent to collect us from Birkenau- That was clearly a private booking for German guests, and we did not get back too the original pick up point until 8.20pm

This wasted a complete day of our travels that we have planned with several activities , we did not make a dinner reservation on the Saturday evening due to your companies lack of competency and disregard for customers.

I am beyond furious and will never recommend your company or use it again

Attention! In May 2025, I purchased a reservation for two people for a tour from Krakow to the Auschwitz and Birkenau concentration camps and the Wieliczka Salt Mines, scheduled for around mid-August. I booked this tour through one of the usual platforms that aggregate various tours and then redirect to the actual operator.

The day before the excursion, I received a WhatsApp message from Supercracow informing me that part of the tour (the Salt Mines) would not take place and that I would be refunded 50% of the total cost. It’s now been a month and a half, and I haven’t received any refund.

Initially, Supercracow and the platform kept shifting responsibility back and forth, and now neither of them is responding anymore! If this isn’t a scam, then what Is?!

The trip was perfectly organised and the guide shared a lot of interesting information in a very empathetic way. I would recommend to do the trip with this provider 100 %

Very well organised trip! Our tour guide Mario and driver Hubert, were very caring and informative. Organiser sent all important information up front and responded quickly to any questions. We had very good time and we recommend it to everyone!

I was sometimes hard to hear the guide, and the accent little bit was making hard to understand guides storys.
But guides are sweet.

Organized, courteous and very knowledgeable. We were well taken care of Highly recommend

Tour guides all on time. Pleasant friendly people. Lots of information and emails about times and pick up points