SUPER73  Anmeldelser 

great bike, but not so great customer service. the customer service reps don't care about the bike being down, and will refer you to take it to a local bike shop.

again, great bike, but not so great customer service. thus, time to buy an ONYX..

When the bike works its fun but it never works and the customer service dont care about you

I have a Super73 RX and a ZG. Both bikes were bought online as there are no stockists in Scotland. The RX arrived first. After 16 miles of riding the right side pedal broke. Super73 quoted 16 weeks to send a replacement part under warranty. I bought 3rd party pedals because that kind of warranty is just awful service. After 100 miles of riding the bike it had a catastrophic electrical failure which immobilised the bike. Super73 told me that they had no spare parts in which to resolve the issue so the bike went back and so I waited just short of 3 months for a replacement. Super73 arranged the confirmed delivery date (so that I could take delivery but it didn’t turn up) and when I called the store they told me they can’t speak with their couriers. It turned up the next day without notice with a faulty charger and it took Super73 a further 8 weeks to send a replacement. The brake strap snapped shortly after and Super73 refused to replace it under warranty citing their terms and conditions which bar you from fitting any 3rd party components such as lights, seats, tires etc. Their customer service is abysmal. They ignore the actual content of emails and appear to believe a cool and hip ‘dude’ approach will placate customers who have spent over £4000 for a bike shaped paperweight. After reading the RX manual it states that the bike should not be ridden in the rain. Come on!!!!!

The ZG was purchased for my partner. She is not a regular bike rider but her first reaction was although the bike looks cool, it’s build quality is very poor and it’s components are sub standard given the cost of the bike. I agree. The forks are cheap. The brakes are probably the cheapest chinesium brakes that money can buy.

All in all, Super73 use clever marketing, social media and advertising to fool customers into believing they are buying into a quality custom bike lifestyle but in reality, they are selling cheap, poorly made bikes that suffer terribly from poor product control and awful after sale support. .

Bike is cool but company has gotten greedy. I patiently waited 6 months for my first bike to arrive which got stolen here in Venice, CA. I bought another one for my vacation house. They told me they would give me a 10% discount to replace the one that got stolen ... that was four months ago. Now they say they won't honor it. As they have gotten bigger and more successful they have gotten greedier. It's sad to see a company not do the right thing.

Although the bike looks great, I wouldn't buy a Super73 again. First of all, it took a very long time before the bike was delivered. We bought 2 bikes and upon delivery it turned out that the frame of 1 of the bikes was torn. After a lot of hassle with the dealer, we got a new frame sent, which still had paint damage. There were also suddenly other stickers on it. Then we had problems with the other bike, the spokes snapped. The wheels have been sent and after return we have mounted them again. Unfortunately as soon as we started cycling the spokes broke again... Finally had the wheels re-spoked (at the dealer's expense) and now it's good. Now bike 1 starts to show problems again... the battery light stays on, even after turning it off. So this complaint is now pending again, until further notice. We are fed up, never a Super73 again for us.

I’m so happy with my new bike!!
I’ve been very clumsy from the beginning and I didn’t know how it works. They answered all my emails, phone me and helped me patiently
Love my super73!

Caution. I would urge not to buy an ebike here. The follow-up is horrible. If you have a product defect, good luck getting your money back!

Super 73 Rose Ave and S1 owner. These bikes are an absolute blast. I purchased the early Rose Ave edition based off its resemblance of my old mini bike (child of the 70’s) and couldn’t have been happier. The creators of the bike were great to work with, and while communication could take some time, they were honestly concerned with their growing community of riders. New businesses will always struggle with growing pains, but Super 73 never disappointed. I even got to meet them early on and I was extremely impressed. These bikes are a blast! If you are interested in buying one I’d highly recommend 👍👍👍

I like the bike when it works.

The bike broke within the first 30 days. I spent hours trying to fix it. Customer service was terrible.

Their phone support never has anyone on the line and it took them 3 weeks to reply to my email.

I gained 100 pounds over my 7 years working at Boeing because it was so depressing and soul crushing. After a near death experience, I decided to make some changes and get back into bicycle riding. Super73 makes one of the few bikes that can support a person that is well over the industry weight standard of 250 pounds. Additionally, their dedication to safety and social distancing has been quite impressive. Simply put, I am very satisfied with my purchase and have been recommending the Super73 to everyone I know.