Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... Se mere
Virksomheden har svaret
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... Se mere
Virksomheden har svaret
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Sunnova Energy Corporation
Skrevet af virksomheden
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Kontaktoplysninger
20 Greenway Plaza #475, Houston, TX 77046, USA
- sunnova.com
4,4
Fremragende
2 t anmeldelser
Har besvaret 37 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Una experiencia super buena
Una experiencia super buena. Tanto con el equipo y su personal.
6. marts 2025
Besvarelse fra Sunnova Energy Corporation
Saludos Josue. ¡Gracias por tu calificación de 5 estrellas! Nos sentimos honrados de saber que su experiencia se alinea con nuestro compromiso. Estamos aquí para garantizar que su viaje solar sea nada menos que excepcional. ¡Bienvenido a bordo!
Can't get enough!
Currently on my second set of battery and solar panels. Love the client service! EVERYTHING ON POINT!
26. februar 2025
Besvarelse fra Sunnova Energy Corporation
We appreciate your feedback, Eline. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Besvarelse fra Sunnova Energy Corporation
Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
Besvarelse fra Sunnova Energy Corporation
Hello Earl. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
They had us up and running in no time…
They had us up and running in no time at all. The people we had were very knowledgeable and very polite.
22. februar 2025
Besvarelse fra Sunnova Energy Corporation
Hello Charles. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Besvarelse fra Sunnova Energy Corporation
Richard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!
Besvarelse fra Sunnova Energy Corporation
Agradecemos tus comentarios, Noelia. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
Product is okay - horrible customer service
I signed an agreement with Sunnova to add a battery to my solar system back in 2023. The customer service experience has been the worst I have ever received from day one. I don’t have any complaints on the product installed. It’s working just fine. But it took almost two years to get it installed and functioning as they kept failing CPS inspections multiple times and nobody at corporate really seemed to care. Also, I initially referred some family and friends who also got their battery installed - but never received the promised referral money from the Company. I called a few times to check status of that (you would think two years later they would have paid it by now) just to be told that my referrals were never entered into the system by the sales rep (who confirmed to me he was going to do it in the system when I initially purchased the battery) so too bad! I’m out of luck… again just another sign that this Company does not really care about it’s customers. My advice if you are considering Sunnova is… do your research… and don’t expect great customer service.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Sunnova Energy Corporation
Hi Daniele, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.
Siempre que se llama contestan y el día…
Siempre que se llama contestan y el día que colocaron las placas, todo fue con seriedad y muy amables.
25. februar 2025
Besvarelse fra Sunnova Energy Corporation
¡Nos complace que forme parte de nuestra familia Sunnova! Agradecemos sinceramente la calificación positiva que nos ha proporcionado. ¡Esperamos continuar brindándole la mejor experiencia a lo largo de su viaje con nosotros!
Besvarelse fra Sunnova Energy Corporation
Agradecemos tus comentarios, Maribella. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
Una empresa responsable donde se…
Una empresa responsable donde se comunican conmigo en cualquier momento y si tengo dudas los llamo y son muy atentos. Me resuelven cualquier situación.
24. februar 2025
Besvarelse fra Sunnova Energy Corporation
Agradecemos tus comentarios, Luis. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
Besvarelse fra Sunnova Energy Corporation
Hi Megan, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Besvarelse fra Sunnova Energy Corporation
Hola Mercedes, Nos alegra saber que nuestros servicios han sido satisfactorios. Gracias por tu evaluación de cinco estrellas. ¡Agradecemos tus comentarios! Esperamos que nuestros servicios sigan superando sus expectativas.
Me gust sunnova porque me da tranquilidad
Me gust sunnova porque me da tranquilidad y se que no me quedaré sin luz con tanto problema que tenemos acá en Puerto Rico gracias por brindarnos un servicio de excelencia
22. februar 2025
Besvarelse fra Sunnova Energy Corporation
Hola Carmen, Nos alegra saber que nuestros servicios han sido satisfactorios. Gracias por tu evaluación de cinco estrellas. ¡Agradecemos tus comentarios! Esperamos que nuestros servicios sigan superando sus expectativas.
Sunnova doesn't honor their warranty.
My Sunnova Solar leased system has been malfunctioning since March 26, 2024, and Sunnova refuses to fix it. They sent technicians to check it twice. The first time in August 2024, when they changed out the dedicated meter. That didn't fix the problem. The second time on Sept. 13, 2024. The tech. told me the inverter was bad. Sunnova canceled the work order and didn't fix it. I cut off the auto payments and they shut the system down but won't remove their faulty equipment from my home as I requested. I had 2 electric bills that were over $500 each this last summer. That shouldn't ever happen with this large of a system installed.
26. august 2024
Uopfordret anmeldelse
Besvarelse fra Sunnova Energy Corporation
Hi, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682 with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Da tranquilidad a mi vida
21. februar 2025
Besvarelse fra Sunnova Energy Corporation
¡Gracias, Nilda! Nuestro objetivo es proporcionar la mejor experiencia al cliente. ¡Estamos encantados de que ahora seas miembro de nuestra familia Sunnova!
Savings are not what was expected!
When first installed Oct 2023 and then turned on Feb 2024, It appeared that all was going well. Summer was fine then Oct came and we got a bill from Eversource! Any and all of the excess power we created was used up. The fourth bill from Eversource is now due for the month of January. At the current rate of solar production it appears that six months of electric usage will not be covered with 100% solar. I have contacted sunnova about this concern and they have started the process to investigate what the issue might be
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Sunnova Energy Corporation
Hi Nick! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Besvarelse fra Sunnova Energy Corporation
We appreciate your feedback, Isolde. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Besvarelse fra Sunnova Energy Corporation
¡Gracias por compartir sus comentarios positivos, Jose! ¡Estamos encantados de que haya tomado la decisión de optar por la energía solar y unirse a nosotros en nuestra misión de proporcionar independencia energética!
Have been a customer for over 7 years
Have been a customer for over 7 years. They have allways been there for me. Anytime I"ve had a situation (which have"nt been many) the service has been superb. On time & rapid.
19. februar 2025
Besvarelse fra Sunnova Energy Corporation
We appreciate your feedback, Jorge. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.