We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Se mere
Virksomheden har svaret
Lokation
Skift lokation2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Se mere
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Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Se mere
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I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Kontaktoplysninger
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Storbritannien
4,3
Fremragende
229 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
De la commande à la livraison 100/100…
De la commande à la livraison 100/100 satisfaite.Délai correct, packaging très bien aussi. Vraiment je vous recommande le site .
11. juli 2024
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra Sunnamusk London - Aldgate
Hello NUH,
Thank you for the great feedback!
Kind Regards,
Sunnamusk
Beautiful heaven scents
Beautiful heaven scents
I have repeatedly bought one of my favourites scented oil, because of the mild coldness of the season.
Also half price reduction for my stocking up.
Loving it
5 Star always ⭐️⭐️⭐️⭐️⭐️
2. juli 2024
Very good company to buy from the it r…
Very good company to buy from the it r fragrances are so different and long lasting
5. juni 2024
Not very helpful
I went to the store asking them the price they not even bother to help you
4. juni 2024
Besvarelse fra Sunnamusk London - Aldgate
Dear Nur,
We sincerely apologise for the lack of assistance you received during your visit to our store. This is not the level of service we strive to provide.
Please contact us at online@sunnamusk.com with more details about your experience so we can address this matter appropriately and improve our service. Your feedback is valuable to us, and we are committed to ensuring a positive experience for all our customers.
Thank you for bringing this to our attention.
Best regards,
The Sunnamusk Team
Besvarelse fra Sunnamusk London - Aldgate
Dear Mohammed,
I'm very glad to hear that you are happy with our product
Is there anything that we could do to get a 5-star review?
Best regards,
Sunnamusk Customer Care Team
Terrible perfume
Terrible perfume. Complete waste of my £60 on a perfume that doesn’t last for 15 minutes, meanwhile the sample of the same product used in the shop last for three days on my body when I first tried. So I would say. These guys are fraud. Avoid them. I wish I could return it and get my money back. I think the product they use on their shelf for marketing is more concentrated than the one they give you when you buy. Avoid them
24. april 2024
Besvarelse fra Sunnamusk London - Aldgate
Hey Kachalla,
We're sorry to hear about your experience with our perfume. We apologise for any disappointment caused and understand your frustration. Your feedback is important to us, and we appreciate you bringing this to our attention.
We take the quality of our products seriously and aim to ensure customer satisfaction. We regret that we didn't meet your expectations in this instance.
Thank you for sharing your feedback with us.
Best regards,
Customer Service
Sunnamusk London
Great fast delivery
Great fast delivery, amazing customer service, Perfume smell amazing
16. april 2024
The scent was beautiful and my…
The scent was beautiful and my daughters love it because they have used it before but the packaging was what I was expecting. They were Eid gifts and not packed as nice i was hoping.
8. april 2024
Besvarelse fra Sunnamusk London - Aldgate
Dear Farhiya,
I apologise for any disappointment caused by the packaging of your recent order. Our goal is to ensure that every aspect of your purchase, including presentation, meets your expectations. We regret that we fell short in this instance and sincerely apologise for any inconvenience or dissatisfaction this may have caused. Your feedback is invaluable to us, and we will consider it as we strive to improve our services. If there is anything further we can do to assist you, please don't hesitate to let us know.
Warm regards,
Customer Service
Sunnamusk London
I had it before loved it so I ordered…
I had it before loved it so I ordered again love the smell ( evanto and golden dust ) I recommend it
3. april 2024
Highly recommend these perfume,one of…
Highly recommend these perfume,one of the best smells I’ve had in perfume in a longgggg time,amazing
30. marts 2024
Amazing customer service
Amazing customer service!
Served by a lovely young man called Wadud. Wadud was very knowledgeable, kind and very attentive. He helped choose many items and catered to our many needs. All three other (manager, 2x sales consultants) employees were equally brilliant on our second visit in that day. I’d definitely suggest the owners of the company to have a customer service line that is manned and they reply back to concerns we had over their website and confusing prices. However, this should not lower the great service we received by their employees. Thank you greatly, Sayra and Sitara.
1. april 2024
Uopfordret anmeldelse
J’ai passé une commande
J’ai passé une commande, que je n’ai pas reçue. J’ai été débitée, pourtant le colis n’est jamais arrivé.
Je l’ai signalé à sunnamusk, qui m’indique que le colis a été livré sans plus d’informations. Je n’ai jamais été contactée par le transporteur et sunnamusk n’est d’aucune aide.
12. marts 2024
Uopfordret anmeldelse
Besvarelse fra Sunnamusk London - Aldgate
Je suis profondément désolée d'apprendre le problème que vous avez rencontré avec votre commande. Il est tout à fait compréhensible que vous vous sentiez frustré et déçu par cette situation.
Soyez assuré que nous prenons les problèmes comme le vôtre très au sérieux. Je mènerai personnellement une enquête plus approfondie afin de déterminer ce qui n'a pas fonctionné lors de la livraison et pourquoi vous n'avez pas été correctement informé.
Notre objectif est de veiller à ce que tous nos clients reçoivent leurs commandes en temps voulu et de manière satisfaisante. Je vous présente mes excuses pour les désagréments et la confusion causés par le manque de communication de la part de Sunnamusk et du transporteur.
Veuillez me communiquer votre numéro de commande à l'adresse online@sunnamusk.com, afin que je puisse accélérer le processus de résolution et veiller à ce que vous receviez l'assistance dont vous avez besoin le plus rapidement possible.
Une fois de plus, je vous présente mes excuses pour la gêne occasionnée et j'apprécie votre patience et votre compréhension pendant que nous nous efforçons de remédier à cette situation.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Service clientèle
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