Great customer service experience! I reached out regarding an unexpected subscription charge, and Valentin and the Sunly AI team were very helpful and quick to resolve the issue. They processed a full... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ho effettuato per errore un abbonamento e appena ricevuto mail di conferma ho risposto chiarendo k’errore e chiedendo il rimborso dell’addebito. Sono rimasto sorpreso della prontezze Delia risposta... Se mere
Virksomheden har svaret
Ich habe diese Seite weder gebucht noch irgendein Abonnement abgeschlossen. Man hat das Geld abgebucht ohne mein Einverständnis. Das empfinde ich als skandalös und habe sofort gekündigt.
Virksomheden har svaret
I dont know how to access the promised benefits after charged 6 dollars. And then, my card company notified me that an additional charges (59 dollars) was made without my knowledge. Thankfully the su... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sunly AI is an all-in-one AI platform that brings together AI chat, content creation, image generation and analysis, file processing, voice-to-text, webpage analysis, and research tools in one simple interface. It helps users get answers, create content, generate and understand images, summarize documents, extract key insights from files and webpages, convert speech into text, and research complex topics without switching between multiple separate AI services.
Kontaktoplysninger
Makariou III, 228, AGIOS PAVLOS COURT A, 7th floor, Flat/Office 712, 3030, Limassol, Cyprus
- +13023021647
- support@sunly.ai
- sunly.ai
2,7
Under middel
40 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
High availability
High availability, fast response time, understanding and listening
17. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you, Amos! We truly appreciate your feedback and are thrilled to hear that you felt heard and supported by our team.
Very good response from help team
Very good response from help team. Issue sorted quickly and very satisfactory outcome.
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thanks, Rory! We are so glad to hear that our support team was able to sort out your issue quickly and provide a resolution.
Besvarelse fra Sunly
Thank you for the shoutout! We will be sure to pass your kind words along to Daria.
Really quick response and great service.
Really quick response and great service.
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you! Providing quick and excellent service is our top priority, and we are very happy that our team could deliver that for you.
I contacted support and they responded…
I contacted support and they responded quickly and cordially and resolved my issue immediately. Very satisfied.
11. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you so much, John!
Es publicidad engañosa
Es publicidad engañosa, decía que la suscripción quedaba en un dólar y cuando vi la aplicación me estaban cobrando 45 dólares, así que procedí a cancelar la suscripción.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Hi Juank, we sincerely apologize for the confusion regarding the pricing. The additional charge is related to a premium subscription upgrade offered as an option during the checkout process, but we completely understand how this can be misleading. If you have not yet received a refund for the unintended upgrade, please reach out to our support team at support@sunly.ai right away so we can process that for you.
Besvarelse fra Sunly
Thank you so much, Daniela! We are thrilled to hear you had a good experience with us and appreciate your support.
Ich habe nichts gebucht und kein Abonnement! Fishing?
Ich habe diese Seite weder gebucht noch irgendein Abonnement abgeschlossen. Man hat das Geld abgebucht ohne mein Einverständnis. Das empfinde ich als skandalös und habe sofort gekündigt.
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Hello Ullrich, we are very sorry for the alarm and frustration this has caused. We take billing inquiries very seriously. This charge is likely related to an optional premium subscription or add-on presented during a recent checkout process, but we want to resolve this for you immediately. Please reach out to our support team at support@sunly.ai with your account details so we can investigate this.
Great customer service experience
Great customer service experience! I reached out regarding an unexpected subscription charge, and Valentin and the Sunly AI team were very helpful and quick to resolve the issue. They processed a full refund and confirmed everything clearly. I really appreciated how easy and hassle-free the process was. Thank you for the great support!
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you so much for your wonderful review, Megan! We will definitely pass your compliments along to Valentin.
I subscribed to a subscription hastily…
I subscribed to a subscription hastily and the money was promptly withdrawn. Contacting their support, I was offered help and availability, subscription canceled and money refunded. Correctness and professionalism.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you, Bohacs! We understand that accidental subscriptions happen, and we always strive to handle them with complete professionalism and care.
Requested a refund
Requested a refund. Handled very promptly and efficiently.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you for your feedback!
Molto seri e professionali
Ho effettuato per errore un abbonamento e appena ricevuto mail di conferma ho risposto chiarendo k’errore e chiedendo il rimborso dell’addebito.
Sono rimasto sorpreso della prontezze Delia risposta e la serietà con cui hanno cancellato abbonamento e addebito.
Super seri e professionali
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Dear Savino, thank you so much for your kind words! We understand that accidental subscriptions happen, and our goal is always to make the resolution process as smooth and stress-free as possible. We are thrilled to hear you were pleased with our team's promptness and professionalism.
They quickly responded
They quickly responded, I explained the issue, and it was immediately resolved. Hats off to the support team.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you, Steve! We are so glad to hear that our support team was able to resolve your issue immediately. We always strive to provide fast and effective assistance.
Quick response and answered my questions!
Quick response and answered my questions! Thanks so much!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thanks, Tom! We appreciate your feedback and are always here to help answer any questions you might have.
Very professional and helpful
Very professional and helpful. We will be leaving a good review in general for that type of assistance.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Thank you, Kostas! We truly appreciate your feedback and are very happy that our team could provide you with the professional assistance you needed.
I dont know how to access the promised…
I dont know how to access the promised benefits after charged 6 dollars. And then, my card company notified me that an additional charges (59 dollars) was made without my knowledge. Thankfully the supports are great and fast.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Hi Danial, thank you for bringing this to our attention. We apologize for the initial confusion regarding accessing your benefits and the additional charge, which is typically tied to an optional premium upgrade presented during checkout. However, we are incredibly glad that our support team was able to assist you quickly and resolve the situation to your satisfaction!
Avoid!
This feels like amateur, garage-made software. Once you subscribe, it's nearly impossible to unsubscribe. They promise you everything, but nothing works properly. Avoid!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Hello, we are very sorry to hear about your frustrating experience. We strive to make our software user-friendly and our cancellation process completely transparent. We would like to make this right. Please reach out to our support team directly at support@sunly.ai
Complète scam
Complète scam : you accept 6,99 for a trial and 5 minutes later have 3 debit on your card: 6,99;14,99 and 24,99
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Hi Pierre, we sincerely apologize for the confusion. The additional charges are for optional premium features and subscriptions offered during the checkout process. We absolutely do not want you to pay for anything you did not intend to purchase. Please contact our support team at support@sunly.ai
Clickbait to unauthorised payments - beware!
I was interested in a e-book on Claude for $6 - I was then charged $59 and $29 without my authorisation. They have agreed to cancel but it will take time and is obvious devious way for unsuspecting people to subscribe to expensive subscriptions. Disgraceful behaviour.
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Hi Charles, we are truly sorry for the frustration. The additional charges relate to optional upgrades presented during the checkout flow, but we completely understand how this can be confusing and appreciate your feedback as we work to make our process clearer. We are glad our support team has already processed your cancellation.
the difference between advertising and…
the difference between advertising and reality differed a lot. You were offering a solution for 6USD whithout any explanation of how to use it and inmediatly you tried to charge 59 USD
what a trick..I want my money back
20. september 2026
Uopfordret anmeldelse
Besvarelse fra Sunly
Hi Joaquin, we apologize for the misunderstanding. If you did not intend to add this to your order, please contact our support team at support@sunly.ai
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.