I set up public liability cover for delivering with Amazon Flex as an e-bike rider, but subsequently cancelled as I am now not going to work for Amazon. It was quick and easy to arrange the policy and... Se mere
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Se, hvad kunderne siger
A stolen bike is obviously upsetting enough, but luckily I had insurance - or at least that’s what I thought. Sadly my bike was stolen from Central London despite being appropriately locked. When I re... Se mere
Sundays have always been brilliant from taking out my policy……..communication, speed of response to any questions or concerns etc has always been very prompt and efficient. Very nice and helpful s... Se mere
Wanted electric bike insurance x 2, used moneysupermarket, Sundays will replace old for new over 3 years old so great as bought second hand. Easy to use website to buy too.
Virksomhedsoplysninger
Skrevet af virksomheden
Specialist bicycle insurance in the United Kingdom
Kontaktoplysninger
4,5
Fremragende
460 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unrealistic expectations on storage
Unrealistic expectations on where the bike can be stored for the insurance to cover me. I have asked for the policy to be cancelled and for refund within the 14 day cooling off period.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Hi there, thank you for sharing your feedback. We’re sorry to hear that our storage requirements didn't align with your setup. Because bicycle theft is unfortunately so common, our security criteria are in place to ensure we can offer the best possible coverage when the worst happens - but we completely understand that this doesn't fit every rider's living situation.
We are glad you were able to take advantage of the 14-day cooling-off period, and your cancellation and refund will be processed promptly. If you need any assistance or have possible solution suggestions, please don't hesitate to send us a email or call in.
So far so good
I got a free month's insurance with Sundays for my new ebike. After recent bike muggings in my area I decided to buy a year's insurance after this month. A very smooth process and the lady I dealt with was super friendly and helpful. There are quite a few rules which were explained so you do need to buy a gold standard lock on top of the insurance. All in all a good experience setting up the policy.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Hi there, Debbie! Thank you so much for taking the time to share your experience, and welcome to the Sundays family!
We are so glad to hear that our team made setting up your annual policy smooth and helpful. We know that hearing about local bike muggings is incredibly stressful, and we're glad we could give you some peace of mind moving forward.
You made an excellent point about the policy rules, too! We do require specific locks (like Sold Secure Gold or Diamond) because we want to make sure your e-bike is as safe as possible when you're out and about. It really is a team effort to keep your ride secure.
Stay safe out there on your new e-bike, and happy riding! If you ever need anything else, we're always here to help.
Besvarelse fra Sundays Insurance UK
Thank you for sharing your experience. We are delighted that you are enjoying the product and that it provides the peace of mind you deserve. Thank you for choosing us.
Greatly explained
Greatly explained, smooth transition into policy, so far so good
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you for the wonderful feedback! We know jumping into policy details can sometimes feel overwhelming, so we’re thrilled to hear the transition was smooth for you. Welcome aboard, and we're glad to have you with us!
Not good policy
Not good policy, too many rools, they will always find a excuse why not to pay.
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Hi there,
We are really sorry to hear you feel this way. We never want our customers to feel like they can't rely on us when they need us most.
Insurance policies do have specific terms and conditions to ensure we can protect everyone fairly, but our ultimate goal is always to pay out valid claims, not avoid paying them. If you’ve had a negative experience with a claim or feel a decision was unfair, we genuinely want to look into it for you.
Could you please send us a direct message with your policy number or claim details? We'd appreciate the chance to review your situation and see how we can help make things right.
Fantastic company to do business with
Always a pleasure when dealing with Sundays
Customer care team and professional and always respond back within the solution I was asking for.
That’s why I’m with Sundays insurance
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thanks for the shoutout! Hearing that our customer care team hit the mark is the best feedback we could ask for. Happy to have you with us, Mark!
Great quick and efficient service over…
Great quick and efficient service over the phone to get our two new e-bikes insured.
Hopefully won’t find out how easy it is getting any claims out of them but suspect that with their service and professionalism, it should be a breeze, but as said, hopefully will never find out!
They came highly recommended to us by Balfe’s Bikes, and from the service I’ve received so far, a very good recommendation!
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
"Thank you so much for the wonderful feedback! We love hearing that getting your e-bikes sorted was quick and easy. We completely agree with you. The best kind of insurance is the one you never have to use! But if you ever do, we’ve got your back. Huge thanks to the team at Balfe’s Bikes for the shoutout, too. Happy riding, Robin!
Gravel Bike write off
I recently had a BAD crash on my new Gravel bike. Significant damage to my beautiful bike and some superficial damage to my good self.
I took my bike into the shop I'd bought it from (Evan's cycles) and had them produce a Damage report for me.
To my surprise (or concussion) the bike was effectively a Write off. You name it, I dinged it.
There was damage to drivetrain components alongside a completely out of shape wheel, Damaged carbon fork and mashed levers.
Plus dings, scratches and dents all over.
(Me and the bike that is)
I communicated back to Sunday's and informed them of the catastrophe. The first thing that Sunday's asked was whether I was OK. That's when I knew I was in good hands.
My claims Handler Tristan Kumm guided me through the entire process easily. Informing me at every stage exactly what was required from me to help process my claim.
I genuinely didn't expect the claims process to be so straightforward. He asked me for key information about the bike which I had readily available then continued to communicate with Myself + The bike shop to gather the rest of the file.
Tristan really went above and beyond to assist me through my incident. When he communicated back to me that my claim had been processed and I need only pay my excess - I was emotional.
My bike is my primary form of transport.
My commuter, my full sender and my Sunday driver. And it was a wreck.
Knowing that I was getting a full replacement 1 for 1 was an incredible feeling. He even asked if I'd like to look at other frames and change the bike for a different one.
I've now chosen a more suited, more aggressive gravel bike to serve my needs.
I'll be picking it up from the store i'd bought the original in and renewing my insurance immediately.
Looking forward to knowing my safety net will catch me, any day of the week, but especially on Sundays.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Wow, what a phenomenal review. Thank you so much for sharing your story! First and foremost, we are so incredibly glad that you walked away with only superficial injuries. A crash like that is terrifying, and bikes can always be replaced, but you cannot.
We are so proud of Tristan for stepping up and giving you the peace of mind you deserved when you needed it most. Getting you back on two wheels seamlessly, was our absolute priority.
Enjoy that new, more aggressive gravel machine! We are honored to have you back with Sundays Insurance, and we’ll always be right here to catch you (though we hope you keep the rubber side down from now on!). Safe riding!
Applying for the insurance simple…
Applying for the insurance simple process and cover appropriate and easy to understand. Good vompetative price. Not able to offer any further review as not had to use.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thanks for sharing your experience! We love hearing that our process was simple and our prices competitive. We hope you never have to use us for a claim, but we've got your back if you do. Safe riding out there!
Really easy with no sales pressure
Really easy with no sales pressure
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you so much for the feedback! We believe choosing insurance should be straightforward and stress-free, so we're thrilled to hear you felt zero pressure. Happy riding!
Tristan Kumm from the claims team…
Tristan Kumm from the claims team provided excellent customer service and responded to all my queries in a very prompt manner. The turnaround to process the claim was fast. I would recommend Sunday Insurance for anyone looking for bike insurance.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you so much for the fantastic review! We are thrilled to hear that Tristan looked after you so well and got your claim processed quickly. Fast, prompt communication is exactly what we aim for when things go wrong. I’ll be sure to pass your kind words along to Tristan—he’ll be delighted to hear them! Thank you for the recommendation, and happy riding!
Very smooth experience
Very smooth experience. Responded quickly. Sundays Insurance contacted the bike shop directly after they provided a quote of damages sustained from my bike crash.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
We are so sorry to hear about your crash, but we’re glad we could make the recovery process a little easier for you! Taking the middleman stress out of the equation by dealing with the bike shop directly is exactly how we like to do things. Wishing you a speedy return to the road!
Excellent Sundays service, and claim experience
Tristan Kumm was excellent in providing me with clear and informative instructions and responses, and he expedited the whole claim process for me. It was only a few days between submitting the claim, to Sundays reviewing it, then accepting it and then transferring funds to my account to help me pay for the works to my bike. I couldn’t recommend the whole process more highly.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you so much for the fantastic feedback! We are lucky to have Tristan on our team, and he’ll be delighted to hear he could make the process so seamless for you. Our goal is always to get our riders back on their bikes as quickly as possible, so we're thrilled the funds reached you in just a few days. Safe riding!
Decent price, easy to set up
Very straightforward and competitive.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thanks for the feedback! We aim to keep things simple and our rates sharp. Glad we hit the mark for you!
Great and prompt service
I recently had a bike accident and heard back from the team really quickly. I was assisted by Tristan Kumm who was super prompt and helpful.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
We appreciate the feedback! Safety and support are our top priorities, and we’re glad Tristan Kumm was able to provide the prompt assistance you deserved. Thank you for choosing us, and we hope you’re doing well after your accident.
A happy ending
We were incredibly upset by the theft of our EBike batteries but that feeling soon passed thanks to the team at Sundays Insurance and in particular Tristan
He helped us enormously - the process of filing our claim was straightforward thanks to his advice.
The timeline from doing this to having our claim accepted and paid out was only a few days.
We are happily back riding thanks to him!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you for taking the time to share this! We know how incredibly upsetting it is to deal with theft, but we’re so glad Tristan was there to help turn that feeling around for you.
Our goal is always to make the claims process as straightforward and stress-free as possible, so it’s wonderful to hear that you were back on your bikes within just a few days. We’ll be sure to pass your kind words along to Tristan - he’ll be delighted to know he made such a difference!
Happy riding, and we’re so glad to have you back on the road!
Very impressed with the service…
Very impressed with the service provided by Sundays. They replaced all the items of clothes damaged in my crash as well as covering all the fees for the damage and repairs to the bike.
The communication was quick and easy. Tristan Kumm was the agent helping me throughout this process and he was excellent.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you so much for your kind words and for taking the time to share your experience, James. We are very sorry to hear about your crash, but we are glad we could help get you back on the road by covering both your bike repairs and your cycling kit.
We are especially pleased to hear that Tristan Kumm provided such excellent support throughout the process. We strive to make communication as seamless as possible during what we know can be a stressful time, and I will be sure to pass your praise along to him.
Wishing you many safe and enjoyable rides ahead!
Great people to deal with
Great people to deal with. Great product and service with an excellent price for bike cover.
I thoroughly recommend.
Michael Haywood Durham
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Dear Michael,
Thank you for the high recommendation! We are delighted to hear that you’re pleased with our service and that our pricing hit the mark for you.
Providing great value and a smooth experience for our fellow cyclists is what we’re all about. We truly appreciate you choosing Sundays to protect your bike.
Happy riding!
Very Positive Review
I was contacted by a really nice lady called Jess.
Jess was very nice to talk to, very patient and made the entire process easy to go through.
I would give Jess an A*.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you for sharing your experience! We pride ourselves on being patient and helpful, so it’s great to hear that Jess hit the mark. We will definitely pass your kind words along to her.
1 star
1 star. Do not insure your bicycle with this company.
Sundays Insurance is the consumer-facing brand. Red Sands Insurance Company (Europe) Limited is the underwriter. This review applies to both — they operate as one.
My bicycle (high value S Works SL8) was stolen from my workplace. I had locked it to a fixed post with an approved lock. I reported it to the police, to my employer, and filed a claim the same day. Red Sands declined the claim. They argued the lock was not engaged at the point of theft — it was, but released through an unexpected chain of events outside my control. They then accused me of dishonesty because I initially named the wrong lock — an honest mistake I corrected immediately. They invoked a fraud exclusion over it.
I provided a witness statement, pushed my employer and the police to share CCTV, and gathered every piece of evidence I could. Red Sands used every procedural angle available to avoid paying out.
It took eighteen months, a formal complaint, and the Financial Ombudsman issuing a final decision to force Red Sands to accept the claim. The ombudsman rejected both of their grounds for declining — the security condition and the dishonesty allegation — and ordered them to pay out plus compensation. Red Sands objected. The ombudsman dismissed their objections and confirmed the decision unchanged.
Eighteen months of correspondence, evidence-gathering, and emotional energy — while working full-time as a doctor — for an insurance company to do the one thing it exists to do. An honest correction about a lock became a fraud allegation. A stolen bicycle became an ordeal.
Do not use Sundays Insurance or Red Sands for bicycle insurance. If you cycle and your bike has any value, insure it elsewhere. With anyone else.
Happy to provide a reference number from the Financial Ombudsman case.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Sundays Insurance UK
Thank you for sharing your perspective. We sincerely regret the length of time it took to reach a final resolution, as well as the stress this may have caused.
We have accepted the final FOS finding and communicated the settlement to you without delay.
In terms of the timeline, the claim went through a detailed, multi-stage review process with the Financial Ombudsman Service. During this process, there were two separate assessments where the FOS Investigator agreed with our decision based on the policy terms. During the Ombudsman’s escalated review, the decision and findings of the investigators were overturned.
While we followed the independent guidance provided at each stage of the process, we recognise that the differing outcomes contributed to your frustration.
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