Stuart Turner Ltd Anmeldelser 659

Reminder from previous traning and latested updated inform regarding the various scenarios.

Great customer service thank you

Fantastic product knowledge, great meaningful presentation. Provided the exact information needed to install the correct pump for different system installations. Overall very professional.

Eddie McCreadie was excellent; patient, knowledgeable, and clear. He explained the likely cause of the issue i was having with my pressure pump recycling. He sent me an email explaining the checks that need to be run, walked me through the website to the parts that may need replacing, and he pointed me to reliable service engineers. He also guided us in the right direction to think through different hot water system options for our home.
Really informative, professional support. Thank you, Eddie!

Jason Acock could not have been more helpful. He quickly confirmed that my Monsoon Twin pump had failed, and immediately arranged for the delivery of a replacement pump and collection of the seized one. He was extremely friendly and easy to communicate with.

My only issue was that when I made the initial call to the Customer Service number I was 16th in the queue and it took almost exactly 4 hours (!!) before I was put through to Jason.

I emailed Eddie that the replacement pump was not working.
He called me to run a test on the pump before he could replace it.
He said to put a magnet on the bottom of the pump and he could hear the hissing sound and was not starting.
He said that the pump needed to be replaced and he arranged for a plumber to replace the new pump.
This was done after a week as the plumber was waiting for the pump to arrive..
All in all, the pump has been replaced and we are happy. We thank Eddie for his help and for replacing the pump.

Customer telephone service needs to be improved as you can wait for an hour before anyone answers.
Not sure if anyone answers though.

I have just had a seriously stressful brand new shower pump installation problem/nightmare experience . A really nice chap from Stuart-Turner Pumps called Jason Acock went above & beyond to help me & my situation. Straight talking & extremely knowledgeable in all things shower pumps . I can more than highly recommend Jason ( this is a 101% recommendation) Cheers Donald Torrance

Jason Acock called me to help resolve an issue with a Techflo pump. He spent over 20 minutes on the call and was clear and concise in his explanation.

The issue was resolved.

Bought a Showermate pump less than two years ago and it has already burnt out. No warranty apparently in place ( only a 12 month warranty) and costing 670 pounds ..Yes 670 pounds to replace .....my electrician tells me that Stuart Turner have a range of pumps ...some are great and some are known to be rubbish. The showermate fits into the rubbish category. Hence it not even lasting two years !! Why would a company as well known as Stuart Turner sell inferior pumps !!! really bad marketing.

UPDATE 1st February 2026 .... Got a very rapid response from Customer Services at Stuart Turner (ST) . It would appear that the wholesaler gave me the wrong information!! the guarantee is in fact for three years. ST are paying for the dead pump to be returned to them so they can see what went wrong. They are also checking the installation of the new pump to make sure that this is all in order and I am hoping that I will get my money back for the new pump!! so far they have been excellent ..so fingers crossed we will have a happy result .. MY thanks to Jason and Matt .

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UPDATE !!! March 2026 :not really the result I was hoping for. Got into a discussion between Stuart Turner and my Plumber about the installation of the pump that burnt out / the stuart turner report said it was due to faulty installation which invalidated the warranty. My plumber disputed this and says they are just trying to wriggle out of taking any responsibility for the burnt out pump. So as you would expect, I am caught in the middle . I did request a ex gratia payment towards the cost of the second replacement pump , but this was denied . So as anticipated !! I have ended up taking the entire hit on this unfortunate saga. Over a thousand pounds spent with Stuart Turner plus installation fees...Not been my finest experience to be honest. i think the word OUCH is appropriate !!

Pumps are hugely overpriced but that’s ok because in exchange you receive Unprofessional advise, poor customer service, very little effort to resolve an issue and lots of excuses to invalidate warranty. Avoid at all cost !

When I got through the service was good and I was able to solve my problem. The issues for me were that the pump shouldn't jam when it hasn't been used and the delay in getting through to a human was too long

A year-old shower Pump broke down, and thanks to Jason from Stuart Turner The matter was quickly resolved.

Regards,
Gianluca

Hi remember to sign register your pump we didn't pump only lasted under a year leaking from the pump housing for a £800 pump you would think it would better than that so will be looking elsewhere for a better manufacturer

Great support from the team (rick in sales who helped troubleshooting my issue) and Jason in Tech support who confirmed the issue and ensured I got the correct part to repair my mainsboost system.

Excellent customer service from Turk, he helped me resolve my matter very quickly.

Jason Acock responded to my call regarding a monsoon pump which had stopped working. Jason was extremely helpful and easy to talk to. After listening to my issues with the pump Jason guided me through some troubleshooting tests. Thankfully with his guidance/advice the issue was resolved. I have no hesitation in giving Jason 5* for customer care.

Call waiting times could be looked at to further improve customer experience.

Had a problem with my shower pump, I spoke to Jason who was just brilliant, talked me through everything and didn’t make me feel like I was an idiot,
Really helped solve the situation.
It can take a while to get through on the phone but that is because they give every customer individual assistance. They actually sort the problem rather than passing it to someone else.
Well done

In the past I would have recommended Stuart Turner for shower pumps. Now I am not so sure.

We have a Monsoon twin 3 bar shower pump installed in May 2025 by our plumber. It wasn't used until about 6 weeks later because we had to wait for an electrician to do their install. But it all worked perfectly to begin with.

About 4 months later it just stopped working completely and just made a buzzing noise.

My parents have a Stuart Turner pump that has been going strong for 10 years, and that one is a much cheaper model.

Stuart Turner have been in touch so I am hoping to get a satisfactory resolution to this.

I had a problem with my Power Shower and all things were pointing to the 3 Bar Monsoon Pump, working with Stuart Turners Technical Team they helped and advised how to test and identify the problem and it turned out to be a faulty Shower Cartridge, even though the problem was not theirs they still helped to resolve the issue

Adam was such a great trainer and made it a great experience with the factory tour and the slide shows answering any questions we would ask
We would definitely recommend this training thank you Adam