Stuart Turner Ltd Anmeldelser 659

No Warranty covered and will not offer a replacement or refund. Very worst service provided and kept fobbing off. Not reliable. No response to my recent complaint since Dec 2025. Pump hardly made it for a year and few months and not impressed!

Very friendly help when I was finding it difficult to register my Monsoon pump for the warranty. Eddie couldn't have been nicer or more responsive.

I had problems registering my product guarantee on line and contacted the company. Eddie McCreadie dealt with my problem and emailed me a link to upload my invoice. I received an email back with confirmation of the 5 year extended warranty, in the same afternoon.
Excellent service and the very professional way he handled my call.

Eddie was very helpful and efficient. Can't fault his service

Eddie was very patient and very helpful. He made sure I was in touch throughout the phone call.

recently contacted Stuart Turner Ltd regarding an enquiry about my pump, and I was very impressed with the service I received. Eddie was extremely helpful from start to finish. He took the time to listen to my issue, explained everything clearly, and made sure I understood the next steps.

It’s refreshing to speak to someone knowledgeable, patient, and genuinely willing to help. Excellent customer service like this makes a real difference. Thank you, Eddie, and the team at Stuart Turner LTD!

Service and delivery and customer service all 1st class.Will use again and tell friends.
PETE LEDGER

The pump on our booster tank water pressure system started leaking. I called Stuart Turner and they confirmed the pump was still under warranty. Within a week they had sent an engineer to us with a replacement pump and all was fitted and working again. First class customer service. 👌👍

We bought a replacement Stuart Turner pump as our existing one which had worked seamlessly for 12 years finally expired. The new pump had some issues as it would turn on and off when the cold water was running. After contacting Stuart Turner - Eddie helped us sort the problem out. Before sending over an engineer we had to re-work some of our existing pipework to conform with the Stuart Turner specifications (in the end this proved unnecessary as it was the pump that was faulty). However, once this was done Eddie arranged an engineer to come and fix the problem - which they did very quickly. The after care service was good despite having to pay an additional £400 to change the pipe work before an engineer could be sent out.

Phone call answered promptly, professional technician (EddieMcCreadie) answered the call. I was able to allow him to hijack my phone camera to allow him to see the installation (VERY impressed at that technology!).
Sent a replacement pump without quibble, arrived the next working day.
First class customer service

Good relaxing day, learnt more than i thought i would, good to see a British manufacture up against the imports doing well. Interesting walk around the production floor. Adam was knowledgeable on the products and advise on specification.
Would recommend attending the course to as think it is good to have this additional training.

I spoke to Jason on the technical desk. He was Incredibly helpful and exceptionally knowledgeable. He correctly identified exactly which sort of pump I required for my customer and followed up our conversation by sending a great deal of pertinent information across. His help directly benefited my customer and ensured that the negative pressure pump I required was the correct one.

dealt with eddie mcready today and he was great.
done everything needed and promptly

Eddie McCreadie was extremely helpful with a warranty enquiry & a technical question.
Wait time on line too long, email support is available but as a busy installer, getting a question answered is essential when needed.

The training was fantastic, very clear and informative, delivered with professionalism and fun
Factory tour was also great! Very clean and well organised facilities
Thank you Adam 👍🏻

Very helpful support technician, Waleed. Managed to get all of the detail from me via phone link and arranged for visit to repair/replace pump. 5/5. Spent far to long on hold getting through. So frustrating. 1/5.

Replaced shower pump 3 times, all suffered from warn out bearings. would have expected them to last longer.Not be using that make again.

Dealt with Helen Tomsett in Technical Support who was knowledgeable and accurate in her description of what was needed and how to carry-out system checks. Her verbal instructions were followed-up with details and diagrams sent by email.
I have had support several times from the technical team at Stuart Turner over the 20 years that we have been using their pumps and they have always been pleasant, cheerful and extremely helpful. It is a pleasure to deal with the company

Needed to contact company as pump had problems and Helen was simply wonderful and so very helpful. A genuine lovely person !

Helen emailed me a check list and once I’d established what was needed I rung back fo the parts I needed. Sadly Helen wasn’t available but her colleague advised on the necessary parts information and I ordered the parts from a recommended supplier.

Sadly no warranty offered, but parts reasonably priced so all is well now.

Thank you Helen …