Stripe Anmeldelser 259

We generate £200,000 annually the past 3 years with projections for this to double in the next 2 years. We wanted to stay with them thanks to their very good Apple / Google pay integration. We thought it would be a good opportunity to negotiate our prices as we were still on the 1.5% + 20p rate for startups. They informed us they recently changed their terms and they only start to negotiate once we have earned £1.2m. Note: They discovered another business of ours had a turnover of £1.1m. This is clearly pure greed. We therefore reached out to Square who have negotiated a fee of 0.91% + 3p (straight 0.91% for in-person sales) and we are now in talks to fully implement Apple / Google pay with our ticketing and QR code ordering system developers due end of next month. We have since moved to Square Processing.

I looked up my charge card statement today to check recent purchases and there was one for £100 and the only reference was STRIPE - I had to phone my bank to find out what it was for and it turned out to be the membership renewal for a county show.
Don't think it would take much effort to include an abbreviated reference to the show

Very Disappointed with Stripe’s 25% Reserve Policy

I’ve been extremely unhappy with Stripe’s sudden decision to impose a 25% rolling reserve on our account. This level of reserve is simply not acceptable for a small or growing business. Holding back a quarter of our revenue severely restricts cash flow, making it difficult to pay suppliers, staff, and operational expenses.

What makes this especially frustrating is the lack of flexibility and transparency around how the reserve was determined. A 25% hold can effectively break a business that relies on predictable revenue cycles. For many companies, especially in competitive markets, margins are not large enough to absorb that kind of restriction.

Payment processors should support businesses, not put them in a position where their growth and stability are jeopardized. While Stripe markets itself as business-friendly and innovative, policies like this can feel punitive and one-sided.

Unless there is clearer communication, reasonable negotiation options, and a more balanced risk approach, it’s difficult to recommend Stripe to other business owners.

Charges are relatively high and suddenly payment is held.

Strip est un danger pour les start up ! Il peuvent bloquer vospaiement garder l'argent pour eux , il respect aucun loi française !

Un conseil , méfié vous !

Truffa autorizzata

Non volevo credere alle recensioni purtroppo anche a me hanno bloccato il conto con 3.500 euro di prenotazioni
Ho unàttivitá da 14 anni in è gestione di case vacanze proprie e conto terzi regolarmente inquadrate con partita iva pagamento di tasse etc
State alla larga da questa impresa e perlomeno date retta alle recensioni
Sono da segnalare al Codacons e da ufficio inchiesta per attività sospette e società in paradisi fiscali.

I am a new customer for Stripe. The integration with Xero was completely missold to me as a cost effective and fast payment service. This couldn’t be further from the truth. As a small construction company our first deposit invoice was paid by a customer amounting to GBP 1637 and Stripe/Xero fee was charged at GBP 31. This is extortionate and neither a solution for the customer nor small businesses. Furthermore Stripe will take 7 days to release funds due to verification checks. We are an established company with an already established bank. It doesn’t need 7 days checks. I feel scammed quite honestly.

I WISH I COULD GIVE ZEO STARS. They charge high amounts and hold your funds for over 14 days. I have never had this in my life and this is critical for business operations. STAY AWAY!!!

Very concerned. I paid something via stripe about 10 years ago. I had no more dealings with them until today when I get an email from link.com apparently a branch of stripe showing me 2 transctions I recently made. This is very concerning. There are lots of scammers out there. Beware

Yourselfirst (a self-development website) charged me without permission and Stripe allowed it. No help, no refund, just silent debits. It seems like they protect scammers rather than users

I clicked on the free test on the Yourselfirst website but Stripe immediately charged me $29.99. No receipt or consent. I never agreed to buy anything

I appear to have had my bank account identity hacked and the person used Stripe to set up Direct Debit payments without authorisation from my account. Three different amounts went out of my account within a week, then the DD’s were cancelled.!!! Ive had to close the account and open another one in prevention of it happening again. Stripe never contacted me to check the authorisation. BEWARE!!!

John Aked

Nul !
On y comprends rien.
Les exports sont nuls
Moi quelqu'un a ouvert un compte avec mon adresse mail professionnel. Impossible de récupérer mon compte.

Wow! I wish I had read these reviews before I painfully and slowly set up a payment link. I eventually got it sorted, and used once. My cutomer paid days ago and no idea where the money is sitting. No communication from them and impossible to speak to anyone.

I used stripe through my booking app and my cash flow was ruined. You wait around a week for your money. Horrendous in this day and age when sum up can turn payments around in hours. Outdated and detrimental to your business

was trying to verfy my account with stripe to get payment from client, all they done charge me 250£ and asking other 250£ , now they have my 250£ taken with no reason plus my clien money holded, no replays no answers no money refund, stay away from this fraud company, claim in bank been made and they will start investigation

Do not recommend, they do not refund you for the card processing fee for any reason, do not accept card payments.

Dear Stripe Support Team,

I am writing to express our extreme dissatisfaction with the handling of our manual payout, which we have been following up on for the past six days. Despite our persistent efforts, your support team has failed to provide a clear explanation for why the payout has not been executed. We have been repeatedly told to "check this time" or "wait until midnight," only to be informed later that an issue was found, requiring us to cancel the payout and reinitiate it. This process has been nothing short of frustrating and inefficient.

As a result of these delays, we have lost a valuable customer due to our inability to transfer funds on time. This is unacceptable and reflects poorly on the level of service Stripe provides. It is particularly concerning that your frontline support staff seem to lack direct communication with the senior support team, and the senior team appears unresponsive and dismissive of our urgent concerns. This disconnect has left us stranded and unable to resolve the issue promptly.

We are deeply disappointed by this experience, and it is unclear who will take responsibility for the damages we have incurred as a result of your service failures. We have maintained detailed logs and email correspondence documenting Stripe support’s unfulfilled promises, and we are prepared to escalate this matter legally to seek compensation for our losses.

We demand an immediate resolution to this issue, a thorough explanation of what went wrong, and assurance that this will not happen again. Additionally, we expect Stripe to address the financial impact this has had on our business. Please treat this matter with the urgency it deserves and respond promptly.

No se como no da vergüenza tener un cliente escribiendo una opinión negativa en este sitio cada día y que sigan sin dar la cara, peor servicio de la historia jamás visto. Nadie dice nada, solo te retienen el dinero y te dejan enviar mensajes como si te estuvieran atendiendo, pero no, simplemente juegan contigo. No existe tal soporte, Soporte es la inteligencia Artificial que te envía el mismo correo cado tres email. Esto es stripe

We trusted Stripe to handle our business transactions, but they have now closed our account, blocked refunds to customers, and completely removed our funds without any explanation.

🔴 No response from Stripe. No access to our own money. No refunds processed for customers.
🔴 Funds have disappeared from our Stripe balance, raising serious concerns of financial misconduct.
🔴 This is not just bad business practice—this may be financial fraud.

Despite being fully verified and compliant, Stripe has frozen our account and is holding funds without a legal basis. They are now refusing to answer emails or provide any transparency.