It took awhile to get it (ordered in Dec 2025, received video in March 2026, autograph April 2026), but I do understand having to work with the actor’s schedule, but everything was smooth, I did have... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love Streamily as a whole, everything I've ever ordered from them has been exactly what I've expected and they make me and my friends happy beyond words! I only rated four stars for this order becau... Se mere
Virksomheden har svaret
I'm so happy with my many prints (unsure which one this review is tied to LOL)! Shipping/delivery may take a bit of time but communication is always helpful and the staff always seem proud of what the... Se mere
Virksomheden har svaret
The customer service is spot on, emailed me back so quick each time. Received my Neil Newbon autograph day quicker than I thought and when Theo Solomons took ages they let me swap it for a signed Witc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore. At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide. Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way. We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences. Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.
Kontaktoplysninger
PO Box 348, 91367, Woodland Hills, USA
- support@streamily.com
- streamily.com
3,8
God
276 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Streamily
Thank you for your positive feedback! We're thrilled to hear that your prints arrived in excellent condition and on time. Your satisfaction is our priority, and we appreciate your support. If you have any further questions or need assistance, please don't hesitate to reach out.
Fun way to "meet" your favorite celebrities!
I have always enjoyed the streamily signings. They work well; the celebrities seem relaxed and happy to be there and I always get all that is promised.
11. august 2024
Besvarelse fra Streamily
Thank you for your positive feedback! We’re thrilled to hear that you enjoy the Streamily signings and appreciate the relaxed atmosphere we strive to create. It’s great to know that you feel you receive everything that is promised. Your satisfaction is our priority, and we look forward to continuing to provide you with enjoyable experiences in the future!
Sam Riegal Autograph
I wasn't able to watch the live signing due to being at an event but was able to watch the stream later thankfully be cause the amazing Sam Riegal had it on his account page. Pricing was fair & shipping was reasonable. The few autos I've gotten I've been happy with.
2. august 2024
Besvarelse fra Streamily
Thank you for your thoughtful review! We're glad to hear that you were able to catch the live signing stream later and that you found the pricing and shipping reasonable. It's great to know that you are satisfied with the autographs you've received. We appreciate your support and look forward to serving you again in the future! If you have any further feedback or questions, please feel free to reach out.
Amazing service!
My experience was great! I got my autograph prints on time and I love them! I would totally recommend it!
17. august 2024
Besvarelse fra Streamily
Thank you for your positive feedback! We're thrilled to hear that you received your autograph prints on time and that you love them. Your recommendation means a lot to us, and we look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.
Tricked into subscription service.
I ordered a signed poster over a year ago, and their website automatically checked the box to sign me up for their 10USD-a-month subscription, and used discrete language and taglines to cover it up ("Get 14 dollars off shipping").
After the initial receipt for the order, I was NEVER notified that I was being charged for this for the last 12 months. The only reason I ever found out was because my card was lacking funds and they were FINALLY forced to send me an email telling me I was even on a subscription.
I cannot believe how shady this is. I never once used their service for the last 12 months since buying my poster, so I didn't even reap a single benefit of this hidden subscription. If I am not given a refund for this, then I'll have to pursue further action on this matter. It's incredibly scummy to run your subscription racket in this manner, and I feel extremely sorry for anyone who made the same mistake in ordering from these people that I made.
Update: I was denied a refund, and the customer support sent me a cropped screenshot of what their website actually says in order to tell me to shut up and accept it. They've now said that my money is stolen when they charge me, and if I didn't want to be stolen from, I had to ask them to stop doing it.
I'll be contacting a lawyer I know to get information on how I can get my stolen money returned to me, and how to punish this company for the scam that they continue to run.
Update 2:
What a joke of a response. "We can't offer refunds because our policy days that once you're stolen from, the money is just ours now, get bent dumb ass, should've checked that you were getting stolen from"
Because yes, of course the onus should be on me to not get stolen from, and not on the big corporation to not steal. That makes total sense.
Un
Believable.
11. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration and inconvenience you have experienced regarding your subscription.
We understand that the automatic enrollment in our subscription service may not have been clear to you at the time of your order. Similar to many subscription services, we aim to maintain transparency by clearly stating that our service operates on a monthly basis with recurring charges unless canceled. While we do not have a legal obligation to send reminders about membership, we strive to make this information easily accessible for all customers who wish to enjoy our services.
Regrettably, in line with our policy, we are unable to provide refunds for service charges incurred during the subscription period. We appreciate your feedback and will take it into consideration as we continue to improve our communication and customer experience.
If you have any further questions or concerns, please do not hesitate to reach out. We value your input and are here to assist you.
Never arrived, SCAM!!!
I ordered one print at the end of March and no info on the order still, I contact them like once every 2 months and they still reply with the same answers. I was scammed, I have no hope it'll arrive, DO NOT BUY!!! I don't think I'll get my money back, shame that this site is a scam, it's an amazing concept and I was excited...
31. marts 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for reaching out and expressing your concerns regarding your order. We sincerely apologize for the frustration and disappointment you have experienced. We understand how important it is to receive timely updates on your order, and we regret that we have not met your expectations in this regard.
Please know that we take your feedback seriously and are committed to resolving this issue - we do strive to provide you with the most accurate update available to Support at that time. We are in contact with our Talent Partnership team and our goal is to ensure that you receive your print as soon as possible.
We appreciate your patience as we work to address this matter. If you have any further questions or require additional assistance, please do not hesitate to contact us directly. Your satisfaction is important to us, and we are here to help.
Thank you for your understanding.
5 months of repeat emails and ghosting
I ordered a signed Stolas print May 2nd. It was signed, and THAT'S IT. I keep getting the exact same response of "it's been signed but we're waiting on completed orders to be returned to us." Same email each time, exact wording and all. I am SO MAD that this is taking WAY longer than they said, and yet they're still advertising for more autographs!! Send me my item!!!!
8. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for reaching out and sharing your concerns regarding your order for the signed Stolas print. We sincerely apologize for the frustration and inconvenience this delay has caused you.
Please rest assured that our Talent Partnership team is actively working with the talent to expedite the return of completed prints, and this matter is our highest priority. We understand how important it is for you to receive your item, and we are doing everything we can to ensure it is shipped to you as soon as possible.
We appreciate your patience during this process and understand your disappointment with the repeated responses. We are committed to improving our communication and will keep you updated on the status of your order.
If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for your understanding.
Ordered a signed print for my autistic…
Ordered a signed print for my autistic son over a month ago. They’ve put the wrong email address (but provided tracking) item now sat in a delivery locker which I can’t access as I have no email confirmation and replies take forever!! Heartbroken autistic son as he doesn’t understand why we can’t just go get it if it is there !
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you are facing with your order, especially regarding your son’s signed print. We understand how important this is for both of you, and sincerely apologize for the frustration caused by the incorrect email address and the delay in our responses.
We want to assure you that we have alerted our shipping department about this issue in an effort in resolving this matter as quickly as possible so that you can retrieve the print for your son.
If you have any further questions or need immediate assistance, please don’t hesitate to reach out to us at support@streamily.com. We appreciate your patience and understanding during this time.
I ordered a print months ago...
I ordered a print of Astarion signed back in May. First, i never received a confirmation so i reached out to them. Far too long after, it turns out they had the wrong email address attached to the order. Having just dealt with identity theft I rushed to resolve this and the response back simply said that the email they had wasn't the one i was mailing from. No resolution. No options. My second and third request met with better options. Now that i can see the order, i can track the inactivity on it. I reached out to check the status and was given a standard reply. None of the other orders I've placed ever took as long as this one. I'm concerned that because i has to go through their support line that my order is delayed or lost.
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you have faced regarding your order for the signed Astarion print. We understand how frustrating it must be, especially given your recent experiences with identity theft.
It is unacceptable that you did not receive a confirmation email and that the initial response from our support team did not provide the resolution you needed. We appreciate your patience as you navigated this situation, and we are glad to hear that your subsequent requests were met with better options.
Please reach out to our customer support team at support@streamily.com with your order details, and we will do our best to provide you with an update.
We value your business and are committed to making this right for you. Thank you for your understanding, and we look forward to hearing from you soon.
Besvarelse fra Streamily
Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your order from July. We understand how important it is for our customers to receive their orders promptly, and we are currently investigating the issue to ensure it is resolved as quickly as possible.
Please reach out to our customer support team at support@streamily.com with your order details, and we will do our best to provide you with an update.
We appreciate your patience and understanding, and we are committed to making this right for you
Dont use this.
I paid for the RWBY group prints through them. When they asked for the monthly VIP membership I accepted it for the free shipping with plans to cancel it after it was shipped. Now I cant cancel the membership. I try to go to my order history where support said I can allegedly cancel it but the link doesnt work, and it takes me directly to their homepage. Now Im forced to pay 10 bucks a month for a service I no longer need because I have no way to cancel it.
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the difficulties you have encountered while trying to cancel your VIP membership. We understand how frustrating it can be to face technical issues, especially when you are trying to manage your subscriptions.
Please know that we are here to help you resolve this matter. We encourage you to reach back out to our support team directly at support@streamily.com. We will do our utmost to assist you in canceling your membership and ensuring that you are not charged for a service you no longer wish to use.
Thank you for your patience, and we appreciate your understanding as we work to rectify this situation.
10 out of 10 would recomend
Very good responces time, updates about package being great, notfiation about people I want prints to be sign or just gentral live stream I brought prints from. all and all good
14. september 2023
Besvarelse fra Streamily
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
Your satisfaction is our top priority, and it’s great to know that our efforts to keep you informed and provide a seamless experience have made a positive impact. If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
Got everything as desired
31. juli 2024
Besvarelse fra Streamily
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
Amazing service alongside the amazing…
Amazing service alongside the amazing people working there!
22. juli 2024
Besvarelse fra Streamily
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
Your satisfaction is our top priority, and it’s great to know that our efforts to keep you informed and provide a seamless experience have made a positive impact. If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
Beezlebub Autograph came Perfect!!
The autograph came in a hard cardboard envelope that kept it completely safe! No creases or wrinkles in the print.
5. august 2024
Besvarelse fra Streamily
Thank you so much for your wonderful feedback! We’re delighted to hear that the autograph arrived in perfect condition and that our packaging kept it safe from any damage.
Your satisfaction is incredibly important to us, and it’s great to know that our efforts to ensure the safe delivery of your item have met your expectations. If you need any further assistance or have any more feedback, please feel free to reach out.
Would go thru this company again
Very communicative about my print and arrived in great shape
28. juni 2024
Besvarelse fra Streamily
Thank you so much for your kind words! We’re thrilled to hear that you found our communication effective and that your print arrived in excellent condition.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out.
Terrible Customer Service, Lack of Accountability, PRIORITY IS A LIE
When your Streamily order has a problem, you can expect Support to not only be unhelpful, but also to stop responding when they've decided they're done with you. There is no recourse no matter how politely you approach them or how many screenshots you send. They will repeatedly gaslight, sidestep, and refuse to directly answer your questions or even offer a simple apology for their mistakes.
For one particular print, the talent decided to charge $10 extra for "Signed on Stream." I also added the VIP membership to skip the line and guarantee my print would be signed on stream. Two streams later, my print was not signed on stream, and was in fact shipped and delivered to me without ever being streamed. Streamily informed me that there is NO guarantee of prints being signed on stream no matter what you do. The extra payment, VIP membership, Priority Upgrade, etc, do not guarantee it. They refused to refund these extra fees and support stopped responding to me. Their FAQ conflicts with this information, as the purchase page for VIP and the FAQ confirm that this service is intended to be a signed on stream guarantee.
For a second print, Streamily sent an email saying my print was between orders 1-300 (they later confirmed that I was queue #12) and would be signed in the next stream. FOUR streams later, it has not been signed, and Streamily is claiming that they never sent such an email so my order was certainly not within those numbers. I have the screenshots, and multiple people have had the same experience as me. The exact same customer support rep as before then told me "if you want it to be guaranteed signed on stream, you should buy priority." But you JUST told me last time that priority doesn't guarantee it? So which is it?
I've provided multiple accounts from multiple people to Streamily, with screenshots, showing that I am not the only person to have these issues. They continue to be unhelpful and will not stand behind their own policies. You are lucky to even receive a response to your problems via email. After weeks trying to go back and forth, I eventually just gave up. I could not reach any other person associated with Streamily for help and they would never even acknowledge the veracity of my issues.
8. september 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have encountered regarding your Streamily orders and our customer support. Your feedback is invaluable, and we understand how important it is for our customers to receive clear and consistent communication.
We are truly sorry that your expectations were not met, especially concerning the signed prints and the VIP membership. It is never our intention to cause confusion or dissatisfaction, and we appreciate you bringing these issues to our attention.
We would like the opportunity to correct this situation and address your concerns directly. Please reach out to us at support@streamily.com with your order details, and ask to be escalated to our Support Manager - we will prioritize your case to ensure that it is resolved promptly. Your satisfaction is important to us, and we are committed to making this right.
Thank you for your understanding, and we look forward to hearing from you soon.
Great signed photo!
I got a signed photo of my favorite video game voice actress and it arrived in perfect condition
26. juni 2024
Besvarelse fra Streamily
We’re thrilled to learn that you had a great experience with Streamily! Your satisfaction is incredibly important to us, and we eagerly anticipate the opportunity to assist you again in the future. Thank you for your continued support!
Great service
Great service! Got in touch with Baldur’s Gate 3 actors I admire and was able to get autographed prints of theirs with words of inspiration on them! This platform makes it easy for this type of interaction. Thanks!
4. september 2024
Besvarelse fra Streamily
We’re thrilled to learn that you had a great experience with Streamily! Your satisfaction is incredibly important to us, and we eagerly anticipate the opportunity to assist you again in the future. Thank you for your continued support!
Great quality, needs to improve the international shipping
The quality of the poster and autographs is great but I had an issue with the shipping of my order, I had to write twice asking for the status of it, and just when I sent the attached mails with the updates I had received of my order I was informed that there was an issue with the shipping address.
13. august 2024
Besvarelse fra Streamily
We value your feedback and are dedicated to enhancing our processes to provide a better experience for our customers. Thank you for bringing this to our attention; we truly appreciate your patience and understanding.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.