It took awhile to get it (ordered in Dec 2025, received video in March 2026, autograph April 2026), but I do understand having to work with the actor’s schedule, but everything was smooth, I did have... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love Streamily as a whole, everything I've ever ordered from them has been exactly what I've expected and they make me and my friends happy beyond words! I only rated four stars for this order becau... Se mere
Virksomheden har svaret
I'm so happy with my many prints (unsure which one this review is tied to LOL)! Shipping/delivery may take a bit of time but communication is always helpful and the staff always seem proud of what the... Se mere
Virksomheden har svaret
The customer service is spot on, emailed me back so quick each time. Received my Neil Newbon autograph day quicker than I thought and when Theo Solomons took ages they let me swap it for a signed Witc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore. At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide. Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way. We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences. Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.
Kontaktoplysninger
PO Box 348, 91367, Woodland Hills, USA
- support@streamily.com
- streamily.com
3,8
God
276 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Streamily is still awful!
I just want to write a follow up review about Streamily. On February 13, 2025 I wrote a review about the horrible experience I had about Streamily and their practice of sneaking subscription charges into orders. Streamily has terrible customer service and refused to help me at all when it came to fraudulent charges they placed on my credit card. Thank goodness my credit card company opened an investigation and proved that Streamily did fraudulent charges on my credit card. My credit card company credited me back the money that Streamily stole.
A month later, after I posted this review, Streamily replied and had the nerve to lie. They gave a fake apology and said they canceled the subscription charges on their site. That was a LIE! They never canceled any subscription charges. I canceled the subscription charges after I notified them about the fraudulent charges that they never notified me about. So again, DO NOT do business with Streamily. I have heard worse experiences about them.
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your experience and for following up with additional details. We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important trust and transparency are when it comes to financial transactions, and we regret that your experience fell short of the standards we strive to uphold.
Regarding the subscription charges, we want to clarify that our intention is never to mislead or cause confusion. We take your concerns seriously and have processes in place to address issues like this. However, it appears there was a breakdown in communication and resolution in your case, and for that, we are truly sorry. We are reviewing our internal procedures to ensure that similar situations are handled more effectively in the future.
We appreciate you bringing this to our attention, and we’re glad to hear that your credit card company was able to resolve the issue on your behalf. If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly. Your feedback is invaluable, and we are committed to improving our services to better meet the needs of our customers.
Thank you again for sharing your experience.
You responded quickly to my question
You responded quickly to my question. Extremely friendly. I can only recommend it.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that you found our response quick and our service friendly. Providing excellent support is our top priority, and your recommendation means the world to us.
If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Quick Process After Signature
There were a few behind the scenes hiccups for receiving the signature, but once Streamily had received the print, they were quick with processing. I also ordered a frame to complement my print. Both were packaged safely and securely. When I had reached out to Streamily during the process of the signature, they responded promptly and professionally, answering my queries. Overall satisfied with the service and would use again in the future if I desire!
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for taking the time to share your experience with us on Trustpilot! We truly appreciate your understanding regarding the behind-the-scenes hiccups and are delighted to hear that once we received the print, everything moved smoothly for you.
It’s wonderful to know that your print and frame arrived safely and securely, and that our team was able to provide prompt and professional responses to your queries. Your satisfaction is our top priority, and we’re thrilled that you’d consider using Streamily again in the future!
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
Nothing but problems and very little help...
I've had nothing but problems with Streamily. I ordered an off-camera print to be signed with a Certificate of Authenticity on November 29, 2024. I reached out to them on February 1st because at that time I still had not received the order or any updates. I was told the artist signed the wrong print so my choices were to keep that print, wait another month+ to get the correct print or cancel the order altogether. It was a gift and the recipient decided to keep what was already signed.
I finally got the package today and it's only the print, no Certificate of Authenticity. At this point I've lost all trust in this company, who are either understaffed or have terrible tracking processes in place. I had a Family Membership because I thought this would be a fun things to regularly make purchases from, but I will never make that mistake again. I cancelled the membership and will wait to see if and when they send the CoA.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for sharing your feedback, and please accept our sincerest apologies for the issues you’ve experienced with your order. We deeply regret the delays, miscommunication, and the oversight regarding the Certificate of Authenticity (CoA). This is not the level of service we strive to provide, and we truly appreciate your patience throughout this process.
We understand how frustrating it must have been to deal with the incorrect print initially and then to receive the package without the CoA. This is entirely on us, and we are committed to resolving this matter for you as quickly as possible.
To ensure your CoA is handled promptly, please reach out to us directly at **support@streamily.com** with your order details. Our team will prioritize your request and make sure the CoA is sent to you without further delay.
We’re truly sorry for the disappointment this has caused, especially since this was intended as a gift. Your feedback is invaluable, and we are taking steps to improve our processes to prevent similar issues in the future.
Thank you for giving us the opportunity to make this right. We hope to have the chance to regain your trust.
Sincerely,
The Streamily Team
Every order I’ve gotten through…
Every order I’ve gotten through streamily has been excellent! The only thing I think would make it better is if they had Canadian prices (cause it maybe $80 usd but it’s like $130 cad) but I love every single order I’ve made
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that you’ve been happy with every order you’ve received through Streamily—it means the world to us to know we’re delivering a great experience.
We truly appreciate your suggestion about offering Canadian pricing. We understand how currency conversion can impact the overall cost, and we’re always looking for ways to improve and make our products more accessible to our valued customers, including those in Canada. Your feedback is incredibly important to us, and we’ll definitely take it into consideration as we continue to grow and enhance our services.
Thank you again for your support and for being a part of the Streamily community. We’re so glad you love your orders, and we look forward to serving you again in the future!
I love streamily they always answer…
I love streamily they always answer your questions and get back to you.
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for taking the time to share your kind words about Streamily! We’re thrilled to hear that you’ve had such a positive experience with us and that our team has been able to assist you promptly and effectively.
Providing excellent customer service is one of our top priorities, and it’s incredibly rewarding to know that our efforts have made a difference for you. Your support and feedback mean the world to us, and we’re so grateful to have you as part of the Streamily community.
If there’s ever anything else we can do to make your experience even better, please don’t hesitate to reach out. We’re here for you!
Thank you again for your support and for sharing your thoughts. We look forward to serving you again soon!
Two big gripes (EDIT 2-5-24)
Problem Situation 1: Terrible communication and everything they say about ‘2-4 weeks’ is a lie. I’ve been waiting for close to seven on one autograph that was signed early-mid December. There’s been no update since then about the order, and I find it just a little hard to believe that they haven’t received it yet.
Problem Situation 2: I pre-ordered a Marvel Rivals print and then saw another print I’d rather have, so I sent them an email about canceling, and talked about how I used the code NEWYEAR. They sent back some BS automated response that actually in fact, LIED about the use of the NEWYEAR code saying it ‘was no longer in use’, even though three days later, I get a site email saying ‘USE DISCOUNT CODE NEWYEAR FOR 10% OFF!’ I then saw a page on their site that claims they can do something that basically makes it so they can switch a purchase amount to store credit, which is perfect for me because all I want to do is switch the print I’m buying, so I send them an email about it. A week ago. Then another email 2 days later. Then a message on their website a day after that. Then an email today I’m almost sure they won’t see/choose to not respond to either.
Am I being impatient? Probably. Am I being a bit whiny? Probably. But don’t tout these things and then send nothing but ONE. SINGLE. AUTOMATED RESPONSE. OVER 5 REACHOUTS.
My first print came in perfectly, and what I’m quickly realizing is that a common phenomena among us Streamily customers is that they do a perfect job on the first….
…and then could not care less on any future orders you put in. I hate being negative, so please, Streamily, prove me wrong.
EDIT: Streamily did in fact, prove me wrong, and therefore I am keeping my initial review up here but slightly increasing as they did solve the more pressing and pertinent second issue.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your detailed review. We truly appreciate your honesty and want to sincerely apologize for the frustrations you’ve experienced with your recent orders. Your feedback is invaluable to us, and we’re committed to improving based on your experience.
Regarding Problem Situation 1, we deeply regret the delay and lack of communication surrounding your autograph order. While we aim to deliver orders as quickly as possible, there are occasionally delays beyond our control, such as talent availability or shipping logistics. However, we understand that this does not excuse the lack of updates, and we’re working to improve our communication processes to ensure customers are kept informed every step of the way. We’ll continue to work on this order for you.
As for Problem Situation 2, we’re glad to hear that our team was able to resolve the issue with your Marvel Rivals print. We apologize for the initial confusion and delays in responding to your emails. Our goal is to provide timely and helpful support, and we acknowledge that we fell short in this instance. We’re actively reviewing our customer service protocols to ensure faster and more personalized responses moving forward.
We’re grateful that you’ve given us the opportunity to address these issues and that you’ve updated your review to reflect the resolution. Your satisfaction is our top priority, and we’re committed to proving that we care about every order, not just the first.
If there’s anything else we can do to make things right or if you have further concerns, please don’t hesitate to reach out directly. We’re here to help and ensure your future experiences with Streamily are nothing short of excellent.
Thank you again for your patience and understanding. We value your support and look forward to serving you better in the future.
Ordered a signed print from Jeremy Jordan
Ordered a signed print from Jeremy Jordan in July of 2024. By the time I reached out I was well past the 90 days for refund. I have reached out to them twice attempting to get any information regarding my order. I get the same apology and the refer back to the talent being busy. If you know that the talent is that busy, why is the same print still available for sale when I’m sure many people have been waiting months to receive their print? Or at least have a disclaimer that you could be waiting a very long time to receive your purchase.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your review and for bringing this matter to our attention. We sincerely apologize for the delay and frustration you’ve experienced with your order from Jeremy Jordan. We understand how disappointing it must be to wait this long for your signed print, and we truly appreciate your patience.
While we do our best to provide accurate timelines for orders, the availability of our talents can sometimes impact the fulfillment process. Unfortunately, this is beyond our control, and we understand that it can lead to longer wait times than anticipated. That said, we recognize that we can improve in managing expectations and keeping customers informed throughout the process.
We’re actively reviewing our processes to ensure better clarity, such as adding disclaimers for high-demand talents and providing more frequent updates to customers. Regarding your specific order, while we cannot provide an exact timeline for when the print will be signed due to the talent’s schedule, we’re doing everything we can to move this forward and will follow up with you as soon as we have more information.
Your feedback is invaluable to us, and we’re committed to making improvements to prevent situations like this in the future. If there’s anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out.
Thank you again for your understanding and for giving us the opportunity to address this issue. We value your support and are dedicated to ensuring a better experience for you moving forward.
I waited 2 months for my package only…
I waited 2 months for my package only for it to be send to the wrong adress! I paid about 80€ for everything only to be left with nothing! Postal office cant do anything since it was delivered to a mail box to someone unknow, and streamily wont reply to my emails. Poor logistics, poor service and poor experience. I atleast hope to recive a full refund or a new signed poster for free due to their own mistake....
Update: I got my package, poster was in a perfect condition, over all happy with product, however not too happy about the service. Maybe wont order again, due to emotional rides.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
We want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it must be to wait two months for your package, only to have it delivered to the wrong address. This is not the experience we want for any of our customers, and we deeply regret that we’ve fallen short in this situation.
We’re also very sorry for the lack of response to your emails—this is not the level of service we strive to provide, and we take full responsibility for this oversight. To ensure your issue is resolved as quickly and effectively as possible, we kindly ask that you reach back out to our Support team at support@streamily.com and request to speak with a manager. This will allow us to escalate your case immediately and give it the attention it deserves.
We truly value you as a customer, and we’re committed to making this right. Our team will work diligently to address your concerns and find a resolution that meets your expectations. Thank you for bringing this to our attention, and we’re truly sorry for the poor experience you’ve had. We hope to restore your faith in us and provide you with the service you deserve moving forward.
Do not buy from this company
I made an order for a friend's birthday back in September 2024, a couple months in advance as their birthday was in December, I wanted to give some leeway for any error or issues that may occur. (Spoiler Alert, there were issues.)
I waited a couple weeks and when the signing came, there was no update, I figured that there might have been an issue so I gave it a month. Again, there was no update. At this point, I went to Reddit, Youtube, Facebook, any social media to check reviews and if anyone has gotten their signings. Some people did, but in my research I noticed there were many more people who have gotten some bad experiences from the company; from their signatures not coming or getting no response from the customer support.
Emailed them 2 months in and got told their policy of refunds was you had to wait 90 days. So I waited.
Still no response.
I got an email eventually telling me the talent is taking longer than usual and will receive a reminder.
So that brings me up to today where there is absolutely no update from the talent, no signature and a very pissed off friend who had waited MONTHS.
I've contacted customer support and gotten an automated response, messaged again and will be giving it a week and if there is no reply, I will be contacting my bank and seeking legal action. Absolutely appalling company. If you desperately want a signature, get a friend to go to a convention or go personally, at least you'll be guaranteed a signature unlike this unreliable company.
Pathetic.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and disappointment you’ve experienced with your order. We understand how important this was for your friend’s birthday, and we deeply regret that we fell short in delivering the experience you deserved.
We take your feedback very seriously and will use it to carefully review our processes and identify areas where we can improve. While we can’t undo the inconvenience this has caused, please know that your experience has been heard, and we’re committed to making meaningful changes to better serve our customers.
To address your specific situation, we’re escalating your case to ensure it receives the attention it deserves. Please reach out to us directly at support@streamily.com and ask to speak with a manager so we can work toward a resolution as quickly as possible.
Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to make this right for you.
They don’t care
While waiting over a month for my order they had a sale, 10% off. I contacted customer service and asked if I could get the discount, as the item was still in stock. They said no. I asked if I could cancel the order, they said no. I asked my credit card if I could cancel the order (my first time doing this), they said yes, I guess because they actually care about keeping my business. So I got the 10% and also the other 90% back. Streamily customer service really just could not care less about you. I only wish my favorite creators had another platform for their products, and that I had read the reviews before trying to order from Streamily.
30. november 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with your order and our customer service. We understand how disappointing it must have been to see a discount offered while waiting for your purchase, and we regret that we were unable to accommodate your request at the time.
We want to clarify that our refund and cancellation policies are outlined prior to purchase to ensure transparency, and we understand that these policies may not always align with the expectations or circumstances of our customers. That said, we deeply regret that your experience left you feeling unheard and undervalued. This is not the level of care we strive to provide, and we take your feedback seriously as we work to improve our processes and customer interactions.
We truly value you as a customer and are committed to making meaningful changes to better serve you and others in the future. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us directly at support@streamily.com.
Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to restore your trust in us.
My daughter ordered a signed Jeremy…
My daughter ordered a signed Jeremy Jordan Hazbin Hotel autograph last MAY! 8 months ago. Every time I contacted them it was blamed on the "talent". I'm disgusted I didn't look up review before letting her part with quite a lot of her savings. She's only 12 years old and begged. Seems this company are scammers and take your money even when they cannot guarantee thr product. Absolute disgrace. Please don't ever order from them
14. maj 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and disappointment you and your daughter have experienced. We understand how excited she must have been to receive her signed Jeremy Jordan autograph, and we deeply regret that this process has taken far longer than expected.
We want to clarify that our Talent Partnership team has been in constant contact with Jeremy Jordan to ensure orders are fulfilled as quickly as possible. However, due to his ongoing commitments with his Broadway show, there have been unavoidable delays. While we understand this explanation does not make up for the wait, we want to assure you that we are actively working with Jeremy and his team to complete all pending orders.
We also want to emphasize that we do not take payments unless we are confident in fulfilling orders, and we never intend to mislead or disappoint our customers. That said, we completely understand your frustration, and we take full responsibility for the lack of timely updates and the delay in delivering your daughter’s autograph.
Please feel free to reach out to us directly at support@streamily.com so we can work with you to find a resolution - we’re committed to making this right for you and your daughter.
Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to restore your trust in us.
Yet Again, Another Atrocious Experience.
Got charged for a membership that I didn’t know was a recurring billing. After going through MULTIPLE different steps to cancel I was told that there was no way I’d be able to get a refund once the membership was charged. So now my $10 was taken from me for something that I will not be using what so ever. I’ve had so many horrible experiences with this company I cannot believe a “professional” business is run like this. Great concept, executed horribly. I wish that you could actually just get the autographs from people you never would have been able to otherwise without having to ever deal with the HORRIBLE customer service this company provides. I wouldn’t be as mad about losing my $10 if every single experience I’ve ever had with this company wasn’t some of the worst I’ve ever had. I hadn’t even been charged in the last 24 hours before reaching out and just like that, my 10 bucks is gone. Do better.
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with our membership enrollment process. We understand how upsetting it must be to feel charged for something you didn’t intend to continue, and we regret that this has contributed to a negative experience with our company.
We want to clarify that the membership enrollment, including the clear understanding that it is a monthly charge, is displayed on the checkout page prior to completing the purchase. Additionally, the option to opt out of the membership is available at any time. That said, we take your feedback seriously as we work to improve the transparency and usability of our checkout process.
Regarding your request for a refund, while our policy states that membership charges are non-refundable once processed, we truly regret that this has left you feeling unheard and dissatisfied. We’re committed to reviewing our policies and processes to ensure a better experience for our customers moving forward.
We value your feedback and are taking steps to address the issues you’ve raised, particularly around customer service and communication. If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly at support@streamily.com.
Thank you again for bringing this to our attention. We’re committed to doing better and hope to have the opportunity to restore your trust in us.
Scam
I ordered an autograph 3 years ago and never received it, everytime i contacted support they always told me that everything was normal and that i should be patient but there has been at least 3 signing sessions or more since and never got news since. I even asked for a refund because i had enough but got denied any form of refund.... At this point it's just a scam...
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for sharing your experience with us. We want to sincerely apologize for the frustration and disappointment you’ve faced. Waiting this long for an order, combined with unhelpful responses from our team, is unacceptable, and we completely understand why you feel this way.
Your situation does not reflect the level of service we aim to provide, and we deeply regret that our communication and resolution efforts fell so short. We assure you that we take feedback like yours very seriously and are committed to addressing and resolving these issues.
Please reach out to us directly at support@streamily.com, referencing your order details, and we’ll prioritize resolving this for you.
We value your trust and loyalty, and sincerely hope we can restore your confidence in us.
servers are down most of the time .i…
servers are down most of the time .i wont be renewing
11. januar 2025
Uopfordret anmeldelse
Support Lied About Reminders + Actor Also Having Problems With Streamily
I placed an order for a digital audio shoutout from a voice actor from Helluva Boss on November 23rd to get myself something for my birthday in December. 3 weeks later, I messaged Customer Support to ask if they could send a reminder to the talent. They did not tell me they would do that and instead had me panicked by telling me they updated my special instructions without my consent. Thankfully, it turned out nothing had changed. (Side note: Customers cannot edit shoutout special instructions because the edit form is improperly coded to require certain fields that are greyed out because I was never asked those details when I checked out.)
I later sent two more Support inquiries. Both times they responded saying that the Talent Department was working with their partners and claimed that the talent receives email reminders, but neither replies were helpful. It also really bugged me that the 2nd one had treated my order like it was a physical product when they mentioned the warehouse, even though what I paid for was instead a digital audio file. I also asked about the possibility of a refund in my third attempt, but was told I had to wait at least 90 days for incomplete orders.
I then went to directly message the actor himself on social media to ask if I could get my audio shoutout. He responded and apologized for the whole situation that caused so much anxiety and explained to me that he's not able to see outstanding orders on his user interface, therefore actually had no idea about my order. He kept in contact with me over the weekend while he was at a con to let me know his schedule and ask me questions about my order. At first, he asked if I wanted either the recording or a refund and said both were easy. I asked for the recording because I still really wanted one. He later said that he would help me get both. On Monday night, he messaged me saying he made the recording and had sent it out to Streamily while requesting that that I receive both the audio file and a full refund (so I don't have to wait until late-Feb).
UPDATE: I got my shoutout finally from Streamily. I'm not changing my rating though. Waiting on the refund that the VA had also requested.
What also most pains me about this experience is I've received many orders from Streamily in the past and loved them all, so to get treated like this after being a long-time customer is upsetting.
23. november 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for taking the time to share your detailed feedback. We want to sincerely apologize for the experience you had with your order—it’s clear we fell short of the service you deserved, especially as a valued long-time customer.
We’re truly sorry for the confusion and anxiety caused by our communications, the lack of clarity about your order, and the delay in fulfilling it. Your feedback about our messaging, the technical issues with editing shoutout instructions, and how we addressed your inquiries is incredibly important to us, and we’ll be reviewing these processes to ensure this doesn’t happen again.
We are glad to hear that the voice actor was able to fulfill your shoutout, and deeply regret that we didn’t handle the situation in a way that reflected the level of care and professionalism we strive for.
We genuinely value your loyalty and are committed to making improvements based on your experience. If there’s anything further we can do to make this right, please don’t hesitate to let us know.
Thank you again for bringing this to our attention, and we hope to regain your trust in the future.
This is the worst steaming package I…
This is the worst steaming package I have purchased in the last 20 years. As soon as there is a good football game on the system goes down for “ routine maintenance “.
Save yourself time and money and go elsewhere.
Jim Edwards
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hello Jim,
Thank you for sharing your feedback. However, it seems there may be some confusion, as Streamily does not offer football game streaming packages or related services. Our business is focused on providing autograph and personalized merchandise experiences, which is entirely different from the services described in your review.
We recommend double-checking the company you intended to review, as it appears this may not pertain to us. If you have any questions about our services, please don’t hesitate to reach out—we’re happy to assist!
Thank you for your understanding.
DO NOT order from this site
DO NOT order from this site. They promise items by a certain date and don't deliver. Their customer service is also horrible. So if you try to ask about order status, they won't give you an answer.
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
We sincerely apologize for the experience you’ve had with your recent order. Delivering on our promises and providing excellent customer service are top priorities for us, and we regret that we fell short in this instance.
We would like the opportunity to make this right for you. Could you please reach out to us at support@streamily.com with your order details? We’ll work quickly to resolve the issue and ensure your concerns are addressed.
Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention.
DO NOT PURCHASE FROM THIS SITE.
Had never heard of nor ordered from this site prior to placing my order on november 2nd 2024 thinking it would arrive within a few days so that it can be on time for my wife's birthday on nov 10th. Boy was i wrong i am still awaiting the signature so that the print can be shipped. Still no update and every time i ask its the same generic reply. They act like they have no contact with the talent when clearly they do because how else are they supposed to let them know they have things to be signed? I really wanted this for my wife but now i have to stand there like an idiot every time she asks. I promised her a good surprise for her birthday but she got nothing and that makes me extremely upset. They took my money and now im waiting like a frickin moron thinking i just might have gotten scammed. How hard can it be to sign something and ship it out? Signing it takes like two minutes and shipping it out isnt that hard either. I realize the talent is busy but they knew what they were getting into when they signed up with this website. Completely disappointed. DO NOT BUY THINGS FROM HERE THEY WILL TAKE YOUR MONEY AND MAKE YOU WAIT WEEKS OR EVEN MONTHS BEFORE ITS EVEN FRICKIN SIGNED. Will not be purchasing from this site again. Would give zero stars if i could.
2. november 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for sharing your experience with us. We deeply regret that your order has not met your expectations, especially as it was intended to be a special surprise for your wife’s birthday. We truly understand how disappointing and frustrating this must be for you.
As previously mentioned, our orders involving signed prints are subject to the talent's availability. While our Talent Partnerships Team remains in communication with them, their schedules can sometimes lead to delays that are unfortunately beyond our control. We assure you that the moment the signature process is completed, your order will be shipped promptly, and you will receive a notification with tracking details.
We want to emphasize that we are committed to ensuring you receive the item you’ve ordered. Our goal is never to leave our customers feeling let down, and truly apologize that we have not been able to deliver on your expectations this time.
Please rest assured that your order is in process, and we will provide you with updates as soon as they become available. We appreciate your patience and understanding as we work to fulfill your order.
If there’s anything else we can do to make this right or improve your experience in the meantime, please let us know by reaching out directly at support@streamily.com
Ich habe ein live signiertes Autogramm…
Ich habe ein live signiertes Autogramm über streamily für insgesamt 122 Euro gekauft. Das Paket ist laut DHL nicht mehr auffindbar und der Absender muss eine Nachforschung in Auftrag geben damit ich mein Geld zurück erstattet bekommen, außer einer frechen Rückantwort von einer gewissen Sienna, das sie nichts unternehmen wird kam nichts....seit Wochen zermürbende Telefonate mit DHL geführt, ohne Erfolg. Für mich grenzt das hier von streamily als höchst unseriös, sicher auch nicht im Sinne des Schauspielers derer diese Plattform signiert. Hände weg
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
We are truly sorry to hear about the experience you’ve had. We understand how frustrating it must be to not receive your signed autograph after such an investment, especially with the added stress of unresolved communication and delays. This is not the level of service we aim to provide, and sincerely apologize for any response that came across as dismissive.
We want to make this right. Please reach out to our Support team and request to speak directly with the Customer Support Manager. We will prioritize your case, and work toward a resolution, including a refund if appropriate.
Your experience matters to us, and we are committed to restoring your confidence in our service.
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