It took awhile to get it (ordered in Dec 2025, received video in March 2026, autograph April 2026), but I do understand having to work with the actor’s schedule, but everything was smooth, I did have... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love Streamily as a whole, everything I've ever ordered from them has been exactly what I've expected and they make me and my friends happy beyond words! I only rated four stars for this order becau... Se mere
Virksomheden har svaret
I'm so happy with my many prints (unsure which one this review is tied to LOL)! Shipping/delivery may take a bit of time but communication is always helpful and the staff always seem proud of what the... Se mere
Virksomheden har svaret
The customer service is spot on, emailed me back so quick each time. Received my Neil Newbon autograph day quicker than I thought and when Theo Solomons took ages they let me swap it for a signed Witc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore. At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide. Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way. We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences. Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.
Kontaktoplysninger
PO Box 348, 91367, Woodland Hills, USA
- support@streamily.com
- streamily.com
3,8
God
276 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Huge thank you to Streamily for my…
Huge thank you to Streamily for my Dragonage Prints and thank you to the talent. Was updated on when they were signed, at the wear house and shipped. And a huge thank you to Alex from Streamily who helped update an order I had before the talent signed it. I ordered five and got all five and have already ordered two more for up coming signings. Cannot fault Streamily.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi there!
Thank you so much for your orders AND your feedback!
We're thrilled to hear you've had such a positive experience!
The Dragon Age cast is doing another 3 signings in February, and I hope you will be able to join! : )
Thank you again, and should you have any other questions, Alex - and everyone else on the team - is happy to help!
Best wishes,
Streamily Support
Very Underwhelmed.
Having been a Mass Effect fan for years, I decided to take the plunge and get a signed photo of Femshep from Jennifer Hale.
I didn’t mind that it took over a month to get to me. What I was disappointed was the quality of the signature. It was barely legible and it essentially said To (me) Commander Shepard.
Now I understand that the talent has to do a lot of these and I’m sure it does get repetitive. But since there wasn’t a deadline to get it to me, a little more care should have been taken. Both in the message itself (could have stuck in something like “Thanks for being a fan”) and make the signature actually legible.
Suffice to say, this was my first and last time doing this sort of thing.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hello,
Thank you for providing your feedback!
We are very sorry to hear you are not happy with your signed print!
Our prints go through quality control before they are shipped to the customer, and if you received a print where the signature is barely legible, that is not acceptable. That print should have been intercepted.
We can't check on any communication we may have had with you without a name or an order number, but if you did not reach out to us after receiving the print, please do so now. We are always happy to send a replacement print free of charge when things like this happen. (We would ask Jennifer to redo your order.)
With regards to the message Jennifer added for you. Any personalization is always at the discretion of the talent. However, the talent will never add things like "thank you for being a fan" if this is not requested, because most customers do not want this message on their signed print.
But we can ask Jennifer to add this to your replacement print, if you wish.
We look forward to hearing from you!
Streamily and Laura ur the best…
Streamily have made my experience the most happiest special supportive and one that will always stay in my heart. My picture had a journey that was fuild with the most amazing support they went above and beyond to help me. And Laura Bailey and her rep to. Every question was answered quickly kindly polite and respectfully. They took there time to read my email s. Having anxiety they understood and where supportive and helpful. They kept me well informed and where honest . My picture was perfect signed with love and clear words on my photo.Laura and Streamily put a lot of kindness in to my send in and making it super special it's the best surport I have ever had. The picture was well protected when sent to me and well worth the wait . Streamily kept me in the loop every step of the signing along with Laura they made my dream come true. I now have my Angela Miller signed picture thanks to Streamily and Laura Bailey. All three aughtographs I got from Streamily where amazing . But My Laura Bailey is one I will never forget. I am definitely going to get another one thank you so much Streamily Support and Laura Bailey. I love my picture.
9. august 2025
Uopfordret anmeldelse
DO NOT USE
I wish I could give this service a zero. I ordered a signed print and personalised video and on the video, I could see that the talent had not spelt my name correctly. I raised this with the support customer service to be told that all orders go through a strict quality assurance process and would be checked before being shipped.
Surprise surprise, my order arrived and my name was wrong. I again raised this and have basically been ignored, told I can’t have a refund because I got my order even though it’s basically useless because it isn’t my name! So how is it personalised?? I offered to send the incorrect print back and stated I don’t want store credit, I want a refund. Mind you, this was OVER A YEAR AGO and I still don’t have a resolution. I feel like I’ve basically been robbed of almost £200 to have a “personalised” product that isn’t even personalised.
Disgraceful service and I have raised this with trading standards to start a case
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Kirstie,
Thank you for providing your feedback, and we're very sorry that your replacement print is taking so much longer than expected! As confirmed in the email conversations we've had about your order, we are actively working with the talent to find out why it's taking them so long to redo the print with your name spelled correctly. We have escalated this issue to their management as well.
We completely understand your frustration at this point. We would be disappointed as well. We will contact you via email to work out a solution you will be happy with. We have kept you up to date throughout this process, and we will continue to do so.
Thank you again for your feedback, and we will be in touch soon!
Stay away from streamily, waste of money and time!
Honestly, if i could give 0 stars i would, i placed an order for a print on January 21 in 2024 and l’m still waiting for it in September 2025! It’s been way too long and reaching out to them doesn't do absolutely anything at all. You just get a vague response about its takes time and what not. I get that but this is an insane amount of time without any GOOD COMMUNICATION. Don't waste your money on this site, it’s a waste of time and your efforts. Not to mention you cant get any refunds either which in this case is absurd, i practically threw $80 out the window at this point. Fix yourself streamily, you clearly have a customer service issues and time management problems. You've been around long enough to fix these issues.
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi KB,
Thank you so much for your feedback. And we're truly sorry for the subpar support you have received from us.
Based on the information provided here, we weren't able to find the emails you sent us. But we would love to contact you and make things right. Whether that's in the form of a refund or a new print. Please feel free to send a message to support@streamily.com, and I promise we will be in touch!
Our customer service team has had quite an overhaul recently, and our aim, going forward, is to be as transparent as possible with our customers, and to send real-time updates while our customers are waiting for their order.
We regret that you didn't receive the support you deserved. In addition, you had to wait for an unacceptable long time.
I hope you will let us make things right. Our new and improved support team is ready to assist. We look forward to hearing from you!
They scammed me!!
A few months ago, I placed an order for a cookie run character I like. I asked the signer to write my name on it, and add a note if they wanted to. I spent around $90 on it. When my print arrived, IT WAS COMPLETELY DIFFERENT THAN THE ONE I ORDERED! And my name was not signed! I asked the signer why my print was not how I wanted it, but she said that’s what the website said I ordered, and there was some kind of glitch in the ordering system. I emailed Streamily, demanding a refund and to send me a new print and my receipt CLEARLY SHOWS I ordered another picture! However, they replied back saying the incorrect print WAS in fact the one I ordered, despite it CLEARLY not being it, and due to prints being personalized, they can’t refund me! I was PISSED. I posted it on YouTube and I felt so ripped off and angry that I was LITERALLY SCAMMED!! THAT IS $90 I WILL NEVER GET BACK!!! STREAMILY IS A GREEDY, SCUMMY COMPANY WHO SCAMS PEOPLE AND SENDS THEM THE WRONG STUFF!!!! SCREW THESE GUYS!!!!! 😡😡
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Ika,
Thank you so much for your feedback. And we sincerely apologize for the poor support you received after receiving an order that did not match your expectations.
We have also reached out to you directly with some offers and a solution to make this right for you. We're very sorry you were not given these options right away.
We have recently made some drastic changes to our customer service, and our aim, going forward, is to be as transparent as possible with our customers, and inform them of every single update and/or development behind the scenes. However, your request should not have gone unaddressed in the first place.
We hope you will accept our apologies. Our new support team is ready to assist, and we hope to hear from you soon!
The print arrived in excellent condition within a month
The print arrived in about a month to Bulgaria in pristine condition. There are no folds, creases or smudges on it and it feels so surreal to see it in my hands after seeing it signed live before! The Streamily support team has been absolutely nothing short of sweet, quick and consistent with their responses and understanding even when the tracking stopped recieving updates due to it being in my country's borders and my postal services not allowing tracking for being unforwarded to a carrier and only to the National Post's hands (which is the safest option in the long run, some of the carriers here are known to purposefully damage your items). Would definitely use Streamily again in the future
31. juli 2025
Uopfordret anmeldelse
Scammers!
I placed a $150 order in January. It is now July. They initially kept saying its coming now have ghosted me completely since asked for a refund. Will be opening a case against them. Honestly, you cant trust these people. Scammers.
6. januar 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Sisi,
Thank you so much for your feedback. And we're truly sorry your email went unanswered for a long time.
Back in July we discovered that certain emails (including yours) had gone to an inactive inbox. We informed you at the time of what happened, and we also immediately refunded your order.
However, we completely understand your frustration. And we are very sorry for the poor level of support you received as a result of that mishap.
We have recently made drastic changes to our customer service, and our aim, going forward, is to be as transparent as possible with our customers, and to make sure that what happened with your order (and your emails) will not happen again.
I hope you will accept our apologies. If you have any other questions about your refund, or have any other feedback for us, our new and improved support team is happy to assist!
Order placed in 2024. Still not shipped July 2025
I placed an expensive order in the november/December time frame of 2024. Around January/February, I reached out via email, requesting an estimate of when my order would ship and was vaguely told it would ship soon but given no estimate. It's now July 2025 and it still hasn't shipped. I'd reccomend avoiding the site. Bad customer service. I will try contacting the company again to attempt a refund, but at this point I have given up on expecting my order.
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Cody,
Thank you so much for your feedback. And we're truly sorry for the extreme delay and the lack of updates regarding your print.
We have reached out to you directly with a solution that hopefully resolves the issues with your print. But again, you absolutely deserved a better update when you first reached out.
We have recently made drastic changes to our customer service, and our aim, going forward, is to be as transparent as possible with our customers, and inform them of every single update and/or development behind the scenes.
I hope you will accept our apologies. If you have any other questions about your order, how it was resolved, or any other feedback for us, our new and improved support team is happy to assist!
Just wanted to hop on here and give an…
Just wanted to hop on here and give an update! I ordered a signed picture from Elijah Wood on December 1st, 2024. Still nothing. 7 months. No updates, no time frame, no communication. I feel like I threw $150 into a fire. My favorite part is when I reach out to ask what’s going on, they send this big long email that can basically be summed up as 🤷🏼♂️. When will it be signed? 🤷🏼♂️
Why is this taking so long? 🤷🏼♂️
Is there any time frame of when this will be done? 🤷🏼♂️
Can’t wait for their long useless response to this review. Stop replying to all these one star reviews with an essay and just reply with 🤷🏼♂️ because that’s what it all comes down to.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Cameron,
Thank you so much for your feedback. And we're truly sorry for the level of support you have received with this order.
Our records show that you received this print (at long last) in July, but we agree that you had to wait a very long time and, most importantly perhaps, you received no updates along the way.
We have recently made drastic changes to our customer service, and our
aim, going forward, is to be as transparent as possible with our customers, and inform them of every single update and/or development behind the scenes.
The nature of our business is such that it's often nearly impossible to give an estimate of completion for an order (as it's dependent on when our talent signs), but we are working on giving a more realistic timeline upfront and to keep our customers updated with real-time information.
We're very sorry you did not receive the support you deserved.
I hope you will accept our apologies. We have also reached out to you directly. We appreciate your feedback as it allows us to learn and do better!
Waited for months - still not signed, no transparency, no actual support
I ordered a signed & framed Harry Lloyd poster + certificate. Almost 4 months later it still hasn’t been signed and there’ve been zero updates. I reached out to streamily support via email and got a useless generic response about ‘unfortunate delays’ and ‘backlog’ - how is that supposed to give me a piece of mind? Then I tried to talk to their bot, which promised to escalate and told me I would receive an update. No one has contacted me so far. Most international transactions are blocked in my country, so making that 186$ purchase (+hefty fees) was NOT easy and I’m not even getting the bare minimum of customer service, which is transparency. Customers absolutely deserve to know what’s happening to their orders and WHEN each stage of processing will be complete. Streamily should proactively provide this info, communicate every step, but instead they won’t tell you even if you ask.
After reading so many stories about the horrific service I wonder if I'll ever see my order, let alone if it arrives in one piece. Until that happens, this review stays at 1 star and I’m telling everyone to stay away from streamily.
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for your feedback. First of all, we'd like to sincerely apologize for the delay in fulfilling your order, and especially for the poor customer service you've received. Waiting 4 months for an item is an unacceptable long time. And even though we make every effort to have talent sign prints and return them to us as quickly as possible, we completely understand your frustration.
We're very sorry you were not given a more detailed update when you reached out. We truly appreciate our customers and we consider you part of the Streamily family. We're as passionate about our talented artists as our customers are, and our aim is to always be as transparent as possible. We're sorry we let you down in that regard. While you were offered a full refund for your order when you contacted us, we understand that is not what you were hoping for, and how disappointing it is to not have received that truly special, personalized item.
We will reach out to you shortly with an update regarding your Harry Lloyd print. Your trust in Streamily means everything to us, and your feedback matters! We're 100% committed to improving our transparency regarding fulfillment timelines. Thank you for giving us the opportunity to make things right for you.
Disappointed
Disappointed, I ordered a pre singed picture was hoping to be my first one I then get an email saying my order has been lost in transit and it’s out of Streamily’s control. I have asked for a replacement but no response and looking at other reviews it seems getting through to customer service is difficult. I paid $164 for a framed pre signed picture
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for your feedback, and we're extremely sorry to hear that when you were informed your item had - unfortunately- gotten lost in transit, you were not offered a replacement.
Some things are not within our control, including carriers losing packages, but we always offer the customer a replacement when this happens.
We also apologize for the difficulty in getting a response from customer service. That should not have happened. Our customer service team aims to respond to all customers within a day, and we're always happy to assist with any question or issue you might have.
Would you mind contacting us again with this issue at support@streamily.com? And we will make sure you will receive that framed, signed, replacement print!
Thank you again for your honest feedback. We don't take these reviews lightly, and we are committed to improving our customer service as much as we can.
streamily signing 100% worth it
100% worth it, I just got my Roger Clark AKA Arthur Morgan from Red Dead Redemption 2 signed autograph. it came in mint condition, not a bend in site. the fact he signed it on live and said my name made it all so much more worth it. it came in just under a month, if you are thinking about getting one I 100% think you should!!!
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for your fantastic review! We’re absolutely thrilled to hear how much you love your signed Roger Clark (Arthur Morgan) autograph—it’s always our goal to make these moments special for fans. The fact that you got to see it signed live and hear your name mentioned makes it even more unique, and we’re so glad it arrived in perfect condition.
We truly appreciate your recommendation and your support. If you ever decide to add to your collection, we’d be honored to help again. Enjoy your autograph, and thanks for trusting us with such a memorable piece!
Best wishes,
Your Friends at Streamily
Order Missing - No responsibility taken. (UPDATE AT BOTTOM)
1 whole year ago yesterday (May 2024), I ordered a 10x8 print to be signed by one of my favourite actors. Due to actor schedule issues, the print wasn't signed until October (understandable and something that cannot be helped) - The print was then dispatched from Streamily in November and "arrived" at the beginning of December! The shipping company sent the print to a completely different address and so I never in fact received the print. Now as a consumer and having paid just shy of $95 overall for the print and shipping to the UK, it is the retailers responsibility that I actually receive the item. After a tenuous back and forth and being jostled between both the shipping company and Streamily, neither party wants to take ANY responsibility or even APOLOGIZE for. Whats worse is after I explained the situation via an email chain and practically begged for a refund of my order or even a new print, I got completely blanked and basically made to feel like I was a burden for trying to resolve this issue. I asked at the time (December 2024) privately and am now having to ask Streamily again publicly for a full refund of my order or even STORE credit equal to the amount I spent overall ($94) so I can try ordering from another signing. It's so disheartening to see so many others sharing similar experiences to me, but I have hope that maybe me now speaking out on here can finally put this issue to bed. There are plenty of signings on the page I'd like to buy a print from as they host a diverse range of amazing talent whose work appeals to me greatly. But I cannot in good-faith be a repeat customer if my first order has been such a shambles. Please fix this Streamily - Ieuan Jones
UPDATE - The order WAS refunded about 4 days after this review in the form of a promo-code to use for another signing at the value of my last order. I'm glad this chapter can now be closed and everybody can move on!
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Leuan,
Thank you for taking the time to share your experience—we sincerely appreciate your feedback and apologize for the frustration and inconvenience this situation caused. You’re absolutely right that as the retailer, it’s our responsibility to ensure you receive your order, and we regret that our initial response fell short of your expectations.
We’re glad to see that the issue was resolved with a promo code for the full value of your order, but we completely understand how the delays and miscommunication along the way impacted your experience. This isn’t the level of service we strive for, and we’re actively working to improve our processes to prevent similar issues in the future.
Your patience and willingness to give us another chance mean a lot to us. We’d love the opportunity to restore your faith in Streamily, and we hope your next experience with us reflects the seamless, positive service you deserve. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our support team directly.
Thank you again for your honesty and for being part of the Streamily community.
Best regards,
The Streamily Team
Fraud Company
I forgot to which email-address I applied for a subscription, so I buyed from one mail-address an autograph and by the second, I buyed an autograph and had a membership. that started October 2024 and end it in Feburary 2025. They told me I will get January the last bill. But it didn't stop. I told them my issues and the employer asked me for the four digital numbers and gave them what they asked for and since then I never heard anything back from them.
This is a fraud company, who will do anything to get money.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Jenmi,
Thank you for sharing your concerns with us. We’re sorry to hear about your experience with your membership.
Our membership terms are clearly outlined during checkout, but we understand that issues can sometimes arise. To help resolve this quickly, we’d need the order number tied to your membership purchase. Unfortunately, without this information, we couldn’t locate your account through the details previously provided.
Please contact our support team directly at **support@streamily.com** with your order number, and we’ll be happy to investigate this further and assist you.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Best regards,
The Streamily Team
Over a Year since I bought an autograph streamily support has not provided any helpful information or alternatives for my order
I have been a long time customer of streamily even bought a family membership as I have been spending thousand's of dollars in autographs for my collection. One autograph I bought in 4/2024 has been signed but never delivered with it being over 1 year of waiting. I have periodically sent messages to customer support asking for any update only to receive automated " we have contacted our talent department and will let you know as soon as they get back to us with more information!" no other update than that. I wasnt even asking for a refund I just wanted store credit as when the autographs from this site do come even if its delayed by a few months I can accept that but 1 year without ANY information is just too much.
Already sent one last email asking for any help or support on their end to resolve this before I have to look into other options of resolution, I still wish to use streamily services but the lack of communication on their end has soured my experience.
Edit
I finally got the refund one year wasn't ideal but I got what I want and will continue to use this service.
30. april 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Hi Alex,
Thank you for being a loyal Streamily customer and for sharing your honest feedback. We sincerely appreciate your support over the years and apologize for the frustration caused by the delay in resolving your order from April 2024.
While we’re glad to see your refund was ultimately processed, we completely understand that the year-long wait and lack of proactive communication fell short of your expectations. This isn’t the experience we want for any customer, especially someone who has invested as much in our community as you have.
We’re actively working to improve our response times and communication processes to prevent situations like this in the future. Your patience and willingness to continue with Streamily mean a great deal to us, and we’d love the opportunity to provide you with the seamless service you deserve moving forward.
If there’s anything else we can do to assist you, please don’t hesitate to reach out to our team at support@streamily.com. We truly value your business and your trust.
Best regards,
The Streamily Team
Absolutely TERRIBLE Service
I ordered a signed poster on October 21st, 2024. OCTOBER. At the time of this post it is MARCH 30th, 2025. No update, no reaching out, literally nothing until I sent emails requesting information. I was given a shitty half assed response of "they are working on it!" 3 separate times. This service screams scam to me, especially after reading more reviews on sub credit card scams, and orders not even being fulfilled properly. DO NOT order anything from this site, you will be losing money
21. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
We sincerely apologize for the unacceptable delay in fulfilling your order and for the lack of clear communication along the way. We understand how frustrating this experience must be—waiting months for an item you were excited about is not the service we aim to provide, and we truly regret letting you down.
At Streamily, we do our best to keep talent informed of pending orders and provide them with reminders and support to complete signings in a timely manner. However, because these orders rely on the availability of independent creators—many of whom have busy schedules, conventions, filming commitments, or other obligations—delays can sometimes occur beyond our control. That said, it’s our responsibility to ensure better transparency with you when these delays happen, and we clearly fell short in keeping you updated.
We’ve escalated your order internally and are working to get you a resolution as quickly as possible. If you’d prefer a refund at this time, we’re happy to process that for you—just let us know by replying to your support ticket or emailing us directly.
Again, we’re deeply sorry for this experience and appreciate your patience. We’re committed to improving our processes to prevent situations like this in the future.
I honestly have NOTHING but good things…
I honestly have NOTHING but good things to say about streamily. ALL my send in items have been received in a timely manner and emailed me with images of my items when they were received. Yea it takes a while to receive your items because their warehouse has to receive them and authenticate them but I have received all my items with absolute no issues.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you so much for taking the time to share your experience with Streamily! We’re thrilled to hear that your send-in items were handled smoothly and that you’ve had such a positive experience with our service.
We truly appreciate your patience and understanding regarding processing times—our team works hard to ensure every item is authenticated and cared for before making its way back to you. It’s feedback like yours that motivates us to keep improving!
Thanks again for your support and trust in us. We’re so glad you’re happy with your orders, and we look forward to serving you again in the future!
Non existent customer support
I made an order for a Christmas present in late November. We are now in almost April, five months later.
I have since sent numerous emails asking for status updates for this order yet they’ve replied once. Once. I haven’t heard from them since February.
Shocking customer service & total lack of communication for fans that have spent hundreds of pounds on something they’re passionate about. Will never be ordering something again when (IF) this order ever appears.
26. november 2024
Uopfordret anmeldelse
Besvarelse fra Streamily
We sincerely apologize for the unacceptable delay in your order and for our lack of communication. Waiting five months for an item—especially one meant as a gift—is understandably frustrating, and we take full responsibility for not keeping you informed throughout the process.
While our team does everything possible to remind talent of pending orders and facilitate timely signings, delays can sometimes occur due to their schedules and external commitments. That said, this does not excuse the poor communication you’ve experienced, and we’re truly sorry for letting you down.
If you’d prefer a refund instead of waiting further, please let us know by replying to your support ticket or emailing us directly—we’re happy to process that for you right away.
Your trust means everything to us, and we’re committed to improving our response times and transparency moving forward. Thank you for giving us the opportunity to make this right.
been getting fraudulent subscription…
been getting fraudulent subscription charges for months without realizing from this company after buying signed photos from their site month ago. dont use
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Streamily
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused you. We understand how concerning it can be to discover unexpected charges, and we take matters like this very seriously.
We want to clarify that our intention is never to mislead or cause confusion regarding subscriptions or charges. We strive to be transparent about all transactions, and any subscription services are clearly outlined during the checkout process. However, we recognize that there may have been a misunderstanding or oversight in this case, and we regret any distress this has caused.
If you haven’t already, please reach out to our customer support team directly so we can investigate this matter further and work with you to resolve it. We value your feedback and are committed to ensuring our processes are as clear and user-friendly as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns and improve your experience moving forward.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.