Great response to a telephone enquiry. I could not shut the door after I had fitted a new manufacturer supplied door seal on my fire. I rang The Stove Wizard for info but couldn't get through. Howe... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered vermiculite board which was very competitively priced. Was received next day but despite being wrapped in shed loads of bubble wrap and a sturdy cardboard box it was damaged. I contacted... Se mere
Prompt delivery ( order turned up in less than 24 hours ) Have used Stove Wizzard several times. One firebrick order was damaged but was rectified immediately. Up to now it’s always been first class s... Se mere
Excellent in terms of detail and efficiency. We ordered new fire bricks for two woodburning stoves, one of which had two difficult shapes to recreate and needed photos and explanations. Callum contact... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Unit 1 Manor Buildings Holywell Rd, CH6 5RR, Flint, Storbritannien
- 07592518759
- stovewizard@hotmail.com
- stovewizard.co.uk
4,8
Fremragende
67 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shockingly poor customer service
Shockingly poor customer service, Has no understanding of consumer law and in some strange place in his/her head the thought demanding a customer would make a 200+ mile round trip to return an item due to their chosen courier’s lies and mistake before getting a refund was a reasonable demand.
13. april 2026
Uopfordret anmeldelse
Great experience with stovewizard.co.uk
I did have a bad experience with a cracked calcium silicate board arriving snapped which was no fault of stove wizard! Stuff is just super brittle and fragile. However stove wizard did send me a replacement board thankfully. A very friendly company and I would gladly use them again, they dont stock much atm but what they do stock is very high quality.
2. februar 2026
Uopfordret anmeldelse
Absolutely dreadful
Absolutely dreadful . Bought a can of back to black high temp trade paint to renovate a stove . It was 90% water with black poster paint added. The high water content caused oxidation and a rust layer to develop all over the stove after it dried. You can only try to send a message to them which doesn’t send and there is a mobile number which isn’t answered . Avoid
12. september 2025
Uopfordret anmeldelse
Very good service. Will defo use them again.
Vermiculite board arrived damaged due to the carriers. Contacted stove wizard which was a little challenging as I like a phone number which I couldn’t find but actually I had nothing to worry about. The chat service was immediate and I was also given number to ring on. New board posted that day and arrived in time for my project not to be impacted. Very good customer service. As I always say…It’s not what happens it’s how it’s dealt with. Thanks
28. juli 2025
Uopfordret anmeldelse
Bad Customer Service
I purchased a piece of Fire Board on Ebay from Simply Logs. Cost £49. It arrived broken which meant that I only had 2/3 of what I had paid for so I requested a partial refund of £20 which seemed fair and reasonable to me. The seller offered me a maximum of £10 or a full refund if I returned the broken pieces. This made no sense, but the seller thought that the extra £10 was too much to make me a happy customer.
Stove Wizard have their own website but also sell on Ebay trading as Stove Wizard, Simply Logs, Simply Coals and The Coal man, and possibly others, all based in Flint.
There is much positive feedback about them if it is all genuine but they are not interested in promptly sorting out a problem when it occurs.
I will let people make their own mind up as to whether they deal with this company or choose another one.
30. november 2024
Uopfordret anmeldelse
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