stoveglass-direct.co.uk Anmeldelser 

I placed an order on 2nd Jan 2021and had it confirmed straight away... then didn't hear anything for a week. On 11th Jan I emailed asking for an update.. then I saw the negative reviews on here and thought "Oh dear!". But then my order was delivered on the following day (12th Jan). So, whilst it would have been nice to be kept a bit better informed of the progress of my order, all-in-all I'm quite happy with the service I received given the present circumstances... and it doesn't strike me as being the actions of a conman or a fraudster.

DO NOT USE THIS COMPANY ITS A CON....THEY TAKE YOUR ORDER AND MONEY AND DO NOT DELIVER THE GLASS. STILL TRYING TO GET OUR MONEY BACK THROUGH THE CREDIT CARD COMPANY......

Ordered and paid for glass on 28th December but still waiting. Emailed and telephoned several times but no reply. Wished I read the reviews first.
Ordered from a company on eBay and it arrived within 4 days perfectly packaged.

As others have said, no glass received and no answer to my emails. I did speak to the man and he said that he had sent out 300 orders that day, but 2 1/2 weeks after saying that it was out for delivery there is still no glass. I will contact my bank and try to get my money back.
AVOID!
Update I have now emailed them to say that I am taking them to the Small Claims Court on Thursday of this week if no response.
Guess what?
NO RESPONSE!!!
Updated update My bank are going to reverse the transaction. If unsuccessful, I will take them to court.
FURTHER UPDATE
I have now received the glass. Received on 28.1.21, Hermes label on (very insubstantial) package says 2021-01-03. I do not know what this company is playing at. If many others have paid money and not received the goods, this needs action by the authorities. I have rung my bank, who have reversed the transaction, to thank them. As I have never had a reply to my emails, I am not going to try very hard to contact them again.
Please note, there is another firm, a reliable firm, which is just one hyphen away from this one. Do not mix them up!

ordered end of Dec .email received saying order dealt with 30th Dec. 2 weeks later has not arrived. emailed them to ask why. No reply.Tried phoning-mail box full. This is very poor service and I wonder if something incorrect is going on. Do not use.

Don't know if I'm being too harsh given the current situation but my order was marked as completed 29th Dec, then didn't turn up at the Hermes drop off until 9th Jan.

I've now received it but apparently it has taken them 2 weeks only to package and ship me the wrong glass.

Had no response when asking for a delivery update a week ago and, after emailing this morning about the wrong item being delivered, haven't heard anything on that yet either.

Ordered on the 11th December, processed confirm on the 13th December. Phoned repeatedly no answer, emailed no reply. Getting to the point of asking bank to retract payment now. I don't mind a delay with covid but ignoring left messages and emails left me with little confidence with this company.

Update the glass arrived today via Hermes so not contacted trading standards. However they are letting themselves down with no customer service at all. Shame as the product is good. Unfortunately cannot rely on this company to order again

No delivery or explanation. If you can't deliver within time stated on the website, update the website to explain. It only takes one minute. Avoid.

Been waiting over 2 months for glass, emailed several times to no reply, no offer of refund or even an apology. Avoid avoid avoid.

DO NOT USE THIS ‘COMPANY’.
Unfortunately I did not see any reviews before placing an order.
Richard Musgrove - does NOT reply or refund.
He is committing FRAUD on every order placed.
There is another so called Company that Musgrove has too BEWARE !

EVERYONE SHOULD INFORM CAB / TRADING STANDARDS.

I have noticed another similar company which ends with .com - this appears to be a different company entirely. They appear to be legitimate.
Be careful when typing the address !

Ordered items two weeks ago, still not arrived. Sent messages and tried calling, with no luck. Dreadful level of service. Ended up ordering items from another supplier, who were excellent.

Ordered for next day delivery - didn’t arrive - emailed and phoned, eventually got a reply that it hasn’t been dispatched due to social distancing/fewer staff (no apology!) but would be dispatched that day for next day delivery - It still hasn’t arrived. Wish I’d ordered from another company now and don’t know whether to just go and visit a physical shop but Sod’s law if I go any buy glass from a shop the glass I have ordered will arrive and I’ll be left out of pocket. I understand covid has made things difficult for businesses but if they can’t live up to their next day promise then they shouldn’t offer it, and they could at least apologise in response!

DO NOT ORDER FROM THIS COMPANY.... we ordered glass for our wood burner after three weeks it didn’t arrive although it said on the website two days delivery, my husband drove to the actual shop which was about 30 miles away after four weeks to find out what had happened to our order, the guy who owns the company blasé said sorry I haven’t ordered it yet we’ve been busy it will be with you on the Friday this was on Wednesday the following Monday still no glass arrived, I phoned him and got in touch with him after leaving 15+ messages again still No glass arrived poor poor service 🤬

I placed my order on Friday 6th November and received a confirmation e-mail stating delivery would be 2 to 3 days but if not received after 14 days to contact them. I received the item today 16th November, exactly 1 week from the payment leaving my bank. The packing slip shows it had been shipped out on the 9th so it was the carrier what caused the delay not the company although in these crazy times 7 days I think is reasonable. H.Gentry

No communication apart from the transaction. No order confirmation, no dispatch date, dispatch confirmation, no response to emails. Have now received goods.

No glass - was supposed to have been despatched first class or Royal Mail tracked on Nov. 6th but tracking number is not recognised by Royal Mail
No answer to the phone
No reply to my email
So No Fire

We have now received our glass but still no replies to any of our emails. Like other customers, we received an email when we placed the order that if we hadn't received the glass within two weeks then to contact them. However at the time we entered into the contract the information that we based our decision to order the glass from stoveglass-direct on is as follows (cut and pasted from their website).
"Delivery And Returns
Delivery
Here at stoveglass-direct items are held in stock as such are generally despatched within 48 hours of purchase.
Most goods are sent First Class and a one off carriage fee of £4.95 there is no limit to the number of items ordered.
Heavier items will be sent royal mail tracked 48 hour service at the same cost £4.95
Custom made glass has to be cut to order as such please allow 5 working days for delivery
If your goods have not been received within this period please feel free to email or call us on 01422 831413"
When the glass had not arrived AFTER this period had elapsed I emailed them and did not receive a reply so I phoned them and got a message to say that the voicebox was full. At this point I looked at the reviews on Trustpilot and saw that many other people had similar problems. Thinking this may be covid related I checked back through the bad reviews and saw they went back into 2017. I also saw that Hermes was mentioned as a carrier (as opposed to Royal Mail mentioned on the website) so entered the tracking number into Hermes website and discovered that they had still not received the package.
On 13th November we placed an order with an alternative supplier - price was about £5 dearer but little to pay for not having the hassle - and we emailed stoveglass-direct to say we no longer needed the glass and for them not to send it and refund our credit card.
Three days later on 16th November at 17.55 hrs Hermes received the package at their parcelshop.
At 15.44 on Tuesday 17th November Hermes collected the package from the parcelshop.
The package was finaly delivered at 15.26 on Thursday, November 19th and still no response to any emails sent to stoveglass-direct or a credit to our credit card.
We now have a piece of glass that we do not need until our next breakage which hopefully will be never.
One of the things I don't understand is why stoveglass-direct did not take our package to the parcelshop until the 16th, the day another customer received his glass which was only ordered on the day that our glass was supposed to be despatched. OK so even if he couldn't get to the parcelshop with ours then why didn't he take it on the same day as other orders?

Order placed, payment made, E-mail received to confirm, then 'My Hermes' E-mailed me to say that they had not received the item for carriage and delivery to me. All my telephone calls elicited only "His mailbox is full" and my E-mails received no response. Finally, I rang my Bank and they, with the aid of the company's Bank, managed to get my order delivered to me. A little note of apology from the vendor? Of course not! What a shambles. No more custom from me...

We ordered a piece of stove glass cut to size on 30th September and expected it within the 5 working days as stated on the website. After over a month of ringing and emailing (getting no response) we thought it was never going to appear so were about to claim a refund through our Bank. One last call to them and we finally has someone pick up the phone, who apologised and said he would send it next day delivery with DPD as they were struggling with Hermes. We didn't receive in the next day but 2 working days later, but this was a success given the previous month.
I wouldn't recommend this company if you want your product any time soon. They are clearly very busy and especially have no time for communication.

Great product, it arrived safely wrapped 2 weeks after ordering it. I got a bit worried when it was late and I couldn’t contact anyone. After seeing reviews on here I thought I’d been conned. I think the only problem with this company is it’s communication when things are delayed. It’s worth bearing in mind that this is clearly a smaller business and it’s a very difficult climate. The reviews seem to be good for this place up until fairly recently too. I would buy from here again, especially at such a reasonable price. Urging anyone with a fairly reasonable experience like mine to write a fair review. It seems so one sided on here.

Delivery took a lot longer than expected, not sure if this was due to the company despatch or the courier, Hermes. I had no tracking information so unable to follow up directly with the courier. Contact via the company website was not answered so I contacted via PayPal and the glass arrived a few days later. When the stove glass finally arrived it was the correct item and securely packaged.