John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Kathy at Stone Tile Depot responded quickly and her customer service was unsurpassed. We eventually purchased because of Kathys kindness and her willingness to make us a very happy customer with serv... Se mere
I ordered a tile sample as I was preparing for a bathroom remodel project. Not only did shipping take longer than expected, but once received it was the wrong tile. It didn't instill much trust, so... Se mere
Virksomheden har svaret
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Skrevet af virksomheden
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Kontaktoplysninger
Pleasant Valley Road 25383, 20152, Chantilly, USA
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,4
Fremragende
842 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wrong product shipped.
30. oktober 2025
Besvarelse fra Stone Tile Depot
Hell John,
We refunded both of the charges back to your CC.
Happy Holidays...
Best Regards,
JJ
Stone Tile Depot
Very helpful vendor
Shipped a small sample order very quickly, and since I was under schedule pressures they stepped in for me when FedEx stalled the shipping process for several days. The order arrived when it was needed after the inquiries.
28. oktober 2025
Besvarelse fra Stone Tile Depot
Hello Kendall,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depotss
Adriane was extremely knowledgeable and helpful
Adriane was extremEly knowledgeable and helpful
24. oktober 2025
Besvarelse fra Stone Tile Depot
Hell Steven,
Thak you for your comments and looking forwarf to working with you again.
Best Regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hell Troy,
Thank you and we appreciated your business.
Best Regards,
JJ
Stone Tie Depot
Victor was great!
Victor was great to deal with. Great experience overall.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Sean,
Thank your for your purchase. We appreciate the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
The team's patience with my quirky…
The team's patience with my quirky needs made all the difference!
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Adriana,
Thank you and we are always ready serve you.
Best Regards,
JJ
Stone Tile Depot
the wrong product was sent and i was in…
the wrong product was sent and i was in a time crunch so i was left with no choice but to buy elsewhere, the cost of shipping this was a little steep but its a heavy product that was sent. upon reaching out i was instantly refunded by John Mentese including the shipping cost and i want to thank him for making this experience 5 star!
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Barry,
We are very sorry for the wrong shipment. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tie Depot
Resolution for missing shipment
I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any questions I had, provided clear next steps, and followed through to ensure the issue was resolved promptly. His helpful and proactive approach made a frustrating situation much easier to deal with. Great customer service—thank you!
24. september 2025
Besvarelse fra Stone Tile Depot
Hello Elaine,
Thank you for your business and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great Packaging for Shipping
Great product. VERY WELL PACKAGED. I ordered a granite sample and it was extremely well packaged. Arrived quickly. I had ordered tiles from a different company a few years ago and they arrived broken - twice. I can’t see that happening with Stone Tile Depot because of how well they package their products for shipping.
2. november 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Happy Customer,
Thank you for your comments and looking forward to hearing from you again.
Best Regards,
JJ
Stone Tile Depot
Great Customer Service
Victor Uganda took person ownership of my issue and doggedly worked it until it was solved. Excellent customer service! Thanks Victor.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Alan,
We appreicated your business. Thank you very much.
Best Regards,
JJ
Stone Tile Depot
Absolute Black Granite
Price, customer service, and shipping were all fantastic but the granite sample that I purchased had too many mineral specks for what I use it for.
I laser engrave granite memorials and the absolute black that I received is very nice but doesn't meet my requirements.
10. oktober 2025
Besvarelse fra Stone Tile Depot
Hello Steve,
I am sorry to hear that you weren`t happy with the sample you received. No worries, we are going to refund the charge back to your account.
Best Regards,
JJ
Stone Tile depot
Great selection of tile
Great selection of tile. I was able to match my existing tile.
Shipment was fast and well protected.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hell Shawn,
Thank you for your comments. Looking forward to working with you in the near future again.
Best Regards,
JJ
Stone Tile Depot
Victor was very helpful in providing us…
Victor was very helpful in providing us a quick quote and speedy shipping for our customers pool. would buy from this company again as long as marble arrives as advertised
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Mick,
Thank you for your business. We like to hear from you soon.
Best Regards,
JJ
Stone Tile Depot
Terrible Experience with Stone Tile Depot!
I would not recommend purchasing tile through Stone Tile Depot! I had a horrible experience working with them trying to return excess tile. The company is not customer-friendly and in many cases was unresponsive when I reached out for help.
If StoneTile would like to provide me with a specific number to reach out to for further discussion about my order, I would appreciate that.
22. juni 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Dear Customer,
I am sorry to hear your dissatisfied experience with us. If you give us little more information to understand the situation, perheps we can resolve the problem. Thank you.
Best Regards,
JJ
Stone Tile Depot
Ana rojas was great to work with and…
Ana rojas was great to work with and got my order to me quickly!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Austin,
We appreciated your business and comments. Thank you. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was wonderful
Ana was wonderful, so helpful and so efficient. I also appreciated the delivery service being accomodating and giving a reasonable window (not expecting my client to be in all day!)
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Laura,
We appreciated your comments. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Got everything done, even having issue with website
I had an issue with website, but it was solved via chat in minutes, with minimum actions.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Dear Customer,
We are pleased to hear that chatting with us cleared the confusion. Thank you.
Best Regards,
JJ
Stone Tile Depot
Great Experience w/ Stone Tile Depot!
Great experience! Ana was so friendly and helpful from start to finish!
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Claire,
We appreciated your business. Thank you very much.
Best Regards,
JJ
Stone Tile Depot
Ana has been great
Ana has been great. I am looking forward to ordering more tile from her very soon.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello John,
Thank you for your business... Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was SO helpful from start to…
Ana was SO helpful from start to finish! We have not installed the tile yet, but it will surely look beautiful in our bathroom!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Amanda,
Thank you for your business. I hope all goes well.
Best Regards,
JJ
Stone Tile Depot
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