Kathy at Stone Tile Depot responded quickly and her customer service was unsurpassed. We eventually purchased because of Kathys kindness and her willingness to make us a very happy customer with serv... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Se mere
Virksomheden har svaret
I ordered a tile sample as I was preparing for a bathroom remodel project. Not only did shipping take longer than expected, but once received it was the wrong tile. It didn't instill much trust, so... Se mere
Virksomheden har svaret
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Skrevet af virksomheden
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Kontaktoplysninger
Pleasant Valley Road 25383, 20152, Chantilly, USA
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,4
Fremragende
841 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful and understanding
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Robert,
I am sorry you weren`t pleased with the product color. However, we are refunding the charges. If you are still interested in the product, we can ship you another color free of charge....
Best Regards,
JJ
Stone Tile depot
second tile order
second order of tiles went very smoothly; the shipping company followed the instructions for delivery and once again john and david followed up on every step of delivery; great customer service.
9. december 2025
Besvarelse fra Stone Tile Depot
Hell Fred,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Victor expedited my order as requested.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello David,
Thank you for your business. Happy Holidays.
Best Regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Mona,
Thank you for your business.. Please keep us in mind for the next project.
Best Regards,
JJ
Stone Tile Depot
I was told the tiles were from the same…
I was told the tiles were from the same batch and as my previous pruchase. I never thought they would exactly match colors, the colors are not close, but the size of the tiles was different! some as much as 1/4". I was very disappointed in what I was shipped and my results were underwhelming.
27. november 2025
Besvarelse fra Stone Tile Depot
Hi John,
I am very sorry for your disapointment in the color differences. We contated you for sending us some pictures. However, we did not hear back from you. In order to help you to solve this issue, we need to see the color differences between the separate shipments. Perhaps, we can ship you replacements or refund the difference.. Thank you.
Best Regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Michele,
Thank you for your business. Looking forward to working with you in the near future.
Happy Holidays,,,
Best Regards,
JJ
Stone Tile Depot
Unhappy with return situation
The tiles I received were beautiful but a large number of the tiles had a mesh backing attached that could not be removed. The mesh was not described in the item listing, was not consistent through the order, and is not industry standard for 4x4 single tiles. I use the tiles for my business and cannot use them with the mesh for the product that I produce.
Stone Tile Depot would not accept a return without me paying for the return shipping and a 20% restocking fee. I buy thousands of square feet of tile every year and had hoped to work with them in the future if they could provide tile without mesh but am disappointed with the return situation.
30. september 2025
Besvarelse fra Stone Tile Depot
Hello Jenny,
I am sorry to hear that you could not use some these tiles becuse of the meshing in the back. I instructed Irma to receive these tiles back and refund them. Not too often we run into situations that the tiles are used for such an art form that (in your case) both surfaces are needed to be clean and has finish on them.
Happy Holidays,
Best Regards,
JJ
Stone Tile Depot
Great product. Great service
Stone Tile Depot customer service was exceptional. They took care of my needs and the product I purchased elevated the look of our bathroom.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Lauren,
Thank you for your purchase. We hope we see you again soon.
Best Regards,
JJ
Stone Tile Depot
We had a difficult customer
We had a difficult customer, could not make a decision, Orlando hung in there with us till the end and we made our purchase. The ordering was easy, the experience, great. We'll definitely being buying from them again in the future.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Bill,
Thank you for your business and looking forward to hearing from you again.
Best Regards,
JJ
Stone Tile Depot
They are great!
They are great!! the delivery awesome and I never had to worry about the delivery or the quality.
Thanks!!
11. november 2025
Besvarelse fra Stone Tile Depot
Hell Hailey,
Thank you for your purchase. It has been our pleasure to serve you.
Best Regards,
JJ
Stone Tile Depot
Great store
Great store! I found a wide variety of high-quality tiles. Customer service was clear and helpful
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Bruno,
Thank you for your comments and business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great price and customer service!
Great price and customer service!
Highly recommend.
10. november 2025
Besvarelse fra Stone Tile Depot
Hello Cindy,
Thank you for your comments... We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Daniel,
We appreciate your business, Thank you.
Best Regards,
JJ
Stone Tile Depot
Shipping cost for 14 pieces of 5/8" x…
Shipping cost for 14 pieces of 5/8" x 1/2" x 9" glass liner tile was quoted at $200. No kidding.
4. november 2025
Besvarelse fra Stone Tile Depot
Hello Patrick,
I am sorry for a high frieght cost, However, we fully refunded your purchase.
Best Regards,
JJ
Stone Tile depot
Excellent source for your tile needs
Excellent customer service. Quality product and very efficient delivery. This will be my go to source going forward.
3. november 2025
Besvarelse fra Stone Tile Depot
Hello Steve,
Thank you for your business and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Beautiful Terrazzo-Style Tile & Great Support
Great experience with Tile Depot! I purchased ceramic tile that looks like terrazzo and the quality is beautiful. Shipping was fast, delivery was smooth, and even though one item arrived broken, customer service handled it immediately. Highly recommend!
31. oktober 2025
Besvarelse fra Stone Tile Depot
Hello Anamaria,
Thanks for choosing us. We appreicate the opprotunity to serve you.
Best Regards,
JJ
Stone Tile depot
Delivery was done professionally, no broken tiles …
Works great and the delivery was done professionally! I received my boxes by pallet and none of them were broken.
30. oktober 2025
Besvarelse fra Stone Tile Depot
Hello Guillaume,
Thank you for your support. We truly appreciate your business and looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Dominique',
Thank you for your purchase. We appreciated your buisness.
Best Regards,
JJ
Stone Tile Depot
Ordering product was straight forward…
Ordering product was straight forward and simple. Communication was good. I knew when the product was on its way and when it was delivered. It was packed very well. Only down side was that shipping took a while.
28. oktober 2025
Besvarelse fra Stone Tile Depot
Hello Gayle,
We are very sorry that you received your order late. Next time we ll be more vigilant.
Best Regards,
JJ
Stone Tile Depot
Wrong product shipped.
30. oktober 2025
Besvarelse fra Stone Tile Depot
Hell John,
We refunded both of the charges back to your CC.
Happy Holidays...
Best Regards,
JJ
Stone Tile Depot
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