StarTrack Anmeldelser 

Consistent lazy with delivery. Deliveries kept at depots for no reason, customer service never offers any slutions, just excuses as to why they can't do anything. So sick and tired of their lack of urgency or quality control. I've had packages returned to depot and labelled "unable to deliver, no one home" when I've been sitting in my lounge room waiting for the delivery. This is the consequences of having an economy with no competition, bad national governance and corporate monopolies. What can a consumer do when they have no choice and you're told "that's just how we operate". Useless!

I have been home all day and I received a "not able to deliver because no one home". No one attempted to deliver. I can prove this on my cameras.
Apparently they cant redeliver because i havent paid for express. However I did pay for delivery and this was not attempted. I now have to go into a shopping centre to collect. This is completely ridiculous.
Not only that but when speaking to customer service it was toally unhelpful. Under this circumstance of not attempted delivery they should have redelivered at the least. But no. Then when I asked to be put through to make a complaint, you dont have anyone to talk to and get directed to an app. Absolutely poor service.

Ordered my phone off Optus with a 1-3 day delivery time because I didn't think I could make it to the shop...phone got scanned in then nothing. I rang up on a borrowed phone and was told they couldn't quiet find my place on google maps so I doesn't exist. I was told it was optus and my fault.. I rang Optus and they said no way star track have to attempt delivery. Ive spent 1 week back and forth even telling the supervisor how to deliver it I was told no I'm wrong ...last resort I rang Australia Post who confirmed my house Is a delivery point and to message star track to which they haven't bothered replying...not once has it left the parcel centre and been attempted to deliver not once...the poorest service I've come across ever...imagine being told by some guy that your house is confusing on google maps so it doesn't exist even though Aus post and the customer say otherwise

Worst company in Australia, blatant liars, incompetent, useless, always check before you purchase online that they don't use star track couriers, they will be weeks late if lucky, more likely never arrive, and blatantly lie about it, seriously worst company in Australia hold you on the call which go nowhere

Worst company in Australia, blatant liars, incompetent, useless, always check before you purchase online that they don't use star trak couriers, they will be weeks late if lucky, more likely never arrive, and blatantly lie about it, seriously worst company in Australia

The pickup reservation is totally broken. Out of 3 time I arrange a pick, the driver just Ghosts and say no one was at home. I was sitting right next to the entrance facing the street.

I’m guessing they perform a lobotomy (remove the brain) of the Star Trek delivery drivers when they engage them.
More than likely they don’t even get out of their vehicle, they simply take a photo of the outside of the customer’s address and mark “unable to deliver”. I was inside my house at the time Star Trek reckoned they came, but I heard nothing.

They’ve already got a shite reputation, and I’m happy to mark them the lowest score possible.
Useless.!!

ABSOLUTELY BLOODY PATHETIC?? STARTRACK AUSTRALIA SIMPLY DO NOT CARE ABOUT BEING A FREIGHT DELIVERY SERVICE!!, THEY NEVER MAINTAIN SCHEDULED TIMEFRAMES, THEY NEVER DELIVER BETWEEN 1-3 BUSINESS DAYS AS PROMISED AND THEY NEVER CALL YOU BACK OR CARE TO DO THEIR JOBS AND CHASE UP LOST OR MISSING PARCELS!! IM WELL PASSED FED UP I ORDER ALL MY URGENT MEDICATION AND THEY ONLY USED STARTRACK TO DELIVER SO I WILL NEVER AGAIN GET MY MEDS ON TIME!!

Really unprofessional!!
The delivery guy doesn't come to the location and directly delivers the parcel at the collection centre. When you try to call the service desk you are asked to contact the seller. And when you try to leave the feedback rating as "0" the system doesn't accept it, and it will keep asking to leave the rating :) Serious waste of time. It would be easier to go physically to the sender and take in-hand delivery rather than using StarTrack.

I have never experienced a worse delivery service. The package sent to me from Sydney to just outside Canberra has been stuck for over a week. I could have driven there and back many times. I will no longer buy from any store that ships using StarTrack and I will always ask from now on.

Once again the Startrack delivery person had a pre-written card that they quickly took a photo of and fled with no attempt to even try to actually deliver the package. Like I heard them arrive, was making my way to the front door and they were already driving off. I guess I need to be faster to catch them in the act because hot damn is this ridiculous.

I called the customer care line and the person on the other side I could hardly hear them as there mic was so soft and then I was told that I can’t collect or redirect my package as the sender has so change the deliver authority.

I said your driver has it or why can’t I come to the depo to collect and they said no it has to be sent back to where it came from…… I am not happy with this and this is unreliable.

How did Startrack get the contract with Australia Post? What shenanigans and skullduggery brought that about?
They consistently fail to deliver parcels to the correct addresses; furthermore, they drop off at distant post offices. It is a penance to use Startrack with Australia Post. I have better luck with the various couriers through Transdirect who pick up and deliver door to door.

How hard is your job?
Ive paid $15 for courier needed meds from Melbourne and every time I get a notification of attempted delivey. Ive spoken to Startrack and My local PO (drivers dont work for the local po)
many times and nothing changes, why?
Why are we paying you if we then have to go out and pick it up?
You need to implement a better policy that proves attempts because as you see from the majority of reviews its a commen problem you have with the lazy entitled employees of yours.

Woefully incompetent.
How does this company keep opperating with such obviously incompetent staff? How do they keep their jobs?
Why doesnt this company rectify the customer issues?
I pay for a service and never get my delivery?
A Civil lawsuit is coming your way.

I ordered a product from Apple and waited dutifully for it to be arrive only to b told it had been delivered. A delivery had been attempted at my neighbour's house and when they weren't home it was forwarded to a post office. I rang Startrack to get them to organise for the correct delivery but I was told once it was at the post office they could do nothing. Fortunately I was able to cancel my order with Apple and get a refund. Complaint process was obscure and protracted. Staff were quite nice, but company policies clearly stopped them being. able to help. Apple yes, Startrack, a pox on you.

​I still fail to understand how Startrack, which is the parcel delivery arm of Australia Post, either cannot - or refuses to - deliver to an Australia Post parcel locker.

The whole point of registering for an Australia Post parcel locker, which is very close to my home, is for safe and reliable delivery to a convenient delivery address. Whenever a retailer chooses to use Startrack as their (non)delivery service, all these benefits are lost; the parcel goes straight to a post office and I have to wait several days or weeks until a gap in my working hours coincides with post office working hours. And then pay $9-12 each way for an Uber, to get to and from that post office.

So, as I have asked many times before: What is the POINT of Startrack?

In my experience, Startrack ALWAYS guarantees:
a) Failure to deliver to the specified address (EVERY time)
b) Delays in receiving parcels
c) Inconvenience
d) Additional costs

You will pay them only for you to go pick up the "delivery"

Faceless corporation set up to give you the run around. If this is management, I'm a monkey.

The worst , trying to redirect my parcel ,days on the phone only to be told I can't then operator hung up on me.