StarTrack Anmeldelser 

My experience with StarTrack was extremely disappointing from start to finish.

The problems began with an “attempted delivery” where no card was left, and I received no notification that the delivery had been unsuccessful or that my package had been returned to the warehouse. It was only after almost two weeks of chasing updates that I was told they couldn’t even locate the original package. As it turned out, it had actually been delivered to someone else.

The company I purchased from kindly sent a replacement, but unfortunately the experience with StarTrack didn’t improve. On the day the replacement was delivered, the tracking status still showed “delayed,” making it impossible to know when it would arrive. To make matters worse, the driver didn’t even acknowledge or speak to my daughter when she answered the door.

Communication throughout this entire process was horrendous. Trying to get information about both the missing original package and the replacement was incredibly frustrating, with little to no useful assistance provided.

This has been one of the most disappointing courier experiences I’ve had. Losing a customer’s package, providing inaccurate tracking, failing to communicate, and delivering poor customer service is simply unacceptable. I sincerely hope StarTrack improves its processes so other customers don’t have to go through the same ordeal.

I ordered 2 DeLonghi oil heaters from DeLonghi to come from Sydney. Didn’t realise they would be coming by StarTrack. They are the worst couriers I have encountered over the years and rarely deliver to your home. I had sent these to My daughter who lives on the Gold Coast Hinterland. They were supposed to be delivered today, they have been taken to Post Office in Nerang which is about 20 klms round trip. Also heavy items that my 55 year old daughter will have to pick up. Next time I order anything I will stress that I do not want StarTrack to deliver or I will cancel order. 😡😡😡

We requested a pick up on Thursday we were told between 1-5. No one turned up. Rang next day & told our pick up wasn't registered with a driver. He registered it. I sat at home all day still no one. I called at 3 they said we will investigate. Still nothing. My husband called afyer work they said we will register for Monday. We rang Monday to be told it's under investigation you will get a call by Startrack. 1pm still no one picked up parcel. Husband called & told to wait until 3pm. This is a joke right? Disgusting service. Package still not picked up.

Unfortunately startrack was the only available delivery option for my purchase. After they failed to make delivery on a Thursday just after 12:00pm, I was informed that I would have to pick up the package at their facility 70 kilometers away from my home. On a weekday before 6pm.
They are operated by AusPost, yet can’t leave a package at the local post office? Absolutely ridiculous and not really worth the $86 I had to pay to endure this AMAZING service.

I've lost count of the number of times I've been let down by Startrack. "Attempted delivery" should read "can't be fkd, I'll just say I did". So, I decided to leave a review. I work from home, and my office is a few meters from the front door. They don't even leave a note or send an email, nothing. Today I contacted a supplier only to find out my product had been at the post depot for the last 6 days (one more and it would have been sent back as uncollected). If I could give negative stars, I would.

Startrack? who are they? I've certainly never seen them.

Great driver that delivered my package way earlier than expected hidden out of view. Thanks, Gregory Brown

Very shocking experience. I had my parcel expected to deliver today. When I checked the tracking page StarTrack said no signature required item will be left in a safe place. I was at home the delivery guy literally came quickly left a ticket and ran away. After calling and dealing with there horrible AI machine I got to talk to a customer service a human! She apologized for the glitch and said that the package required a signature. When I asked if I can just pick it up because I have no trust in these people she said that I cant as the package is going back to Tullamarine the airport! And that she can organize for tomorrow for the package to be delivered again.. It is just horrible the customer service was fine but the ai machine the waiting the misinformation on their tracking page and their lazy delivery guy who didn’t want to carry my package. I advice companies to not deal with StarTrack and I will be ringing the company I ordered from and make a complaint

The fact that the profile of this major courier company owned by Australia Post remains unclaimed says it all. Absolutely useless crowd to deal with to get a missing parcel delivered.

Ordered medication on the 1st on July express, delivery was expected on the 2nd, it’s now the 7th and the tracking still says “delayed awaiting processing at facility” StarTrack NEVER delivers on time, the parcel always gets to the Perth airport and you get no further updates. 120 hours waiting for a parcel that’s sent express 4 hours from where I live. What a joke.

Sandeep was very friendly and helpful, it was great getting a delivery from him he made it so quick and easy! The consignment was VPUZ50002846EXP00001

So I was at home when the delivery driver tried to come up to my house and instead of delivering the parcel he chose to leave a card. I don't understand how these blokes have a job if they can't even do a simple task like delivering parcels.

My order was supposed to be delivered on Tuesday 23/06/2026. But apparently the driver didn't have time so they rescheduled to Wednesday, saying it would be prioritized. It is nearly end of their delivery time today and still no package in site. Mind you its a big order that cost more than $1000. AND I paid $40 extra for express shipping.

Thank you StarTrack! Can’t deliver to address like a regular courier but forced to collect from post office between 9-5 mon-Friday. Very convenient being forced to collect during work hours no option to re deliver THANK YOU ☹️

This business is bordering fraudulent. They didn’t even attempt delivery and then hide behind broken tech and no human support. Absolute joke - should be subject to criminal proceedings.

Didn’t get surprised by the score you have here at trustpilot and 100% sure my review will not matter at all ,

But i must say I will never buy anything from any online service that will deliver to me using your service.

Frankly you waste my time and zero technology zero customer service

Just avoid using this company. Customer service is useless and take hours for them to answer your call. Super expensive as well.

If i could give them -5 stars, I would. Got an update that my item is arriving on 12 th June, Friday. Waited whole day to receive update end of the day that "couldn't gain access" which is impossible as my unit isnt gated. Checked my video bell to see nobody came. Had to download an app to view proof of "couldn't gain access" but to get a picture of the parcel instead. Why the dishonesty? If for whatever reason the parcel can't be delivered just say that then instead of trying to cook up a story. Its now 16 June, Tues, night. Parcel is not dropped off at any post office and status is still "It's coming today". Emailed Auspost and Auspost just asked to contact you ie: passing the buck
Apalling service.

Just useless. They don't even try to deliver. They take it straight to the central post office in town. The staff at the post office have confirmed that the startrack drivers mostly just drop thier entire load at the post office. How does this company even exist. Its a bullsh*t that its owned by tax payers but has zero accountability. A bloody disgrace.

Going to start with most parcels arrive ... eventually. The delivery timing is hit and miss.
We live regional WA and items from the east coast can arrive more quickly than from our own capital city, not to mention items get stuck in the Perth sorting facility for a disproportionate amount of time.
Don't bother paying for express (or similar) as it has no bearing on when you will receive your goods. Paid standard freight for one item from the east coast and priority from Perth - both arrived same day.
Currently waiting on a parcel which was sent to the incorrect town (at least in the same state) - nobody is providing a response and the parcel has been scanned at the incorrect place twice already and we still don't know when we will receive it. With all the technology meant to be making everything more streamlined, why does it feel like it's just getting worse??
On a positive note (hence the two stars), our local delivery team are absolutely on point and go above and beyond doing their job.

1 star is too much for this pathetic company