StarTrack Anmeldelser 

CRAP SERVICE!!!!! I Would rather walk and deliver than use this company!!!! Job was to be delivered 2 days ago. Put in a request. They said they would contact me.......guess what???? NO CONTACT!!!! VERY UNPROFESSIONAL!!!! Can't give less stars unfortunately!!

Easily the worse delivery company in Aus. Wont leave you package when told and then it wont be at the post office they tell you. You have to go in a week later and your package may be there. Honestly if you see that your package will be delivered by them I strongly advise you find another way.

Terrible, delivery driver lies about wrong address, this is after the item was at the depot for 1 week. Asked them to leave at the post office but the system will not allow due to the lodgment from the supplier /sender. I will avoid any supplier that uses Star Track. There are plenty of good courrier companies out there so we really do not need this one.

Startracks "attempted delivery" is a blatant lie. Home all day, no card left just an email to collect from the post office, this has happened before. This is fraud. Australia post hang your head in shame.

Don’t deliver to the address, just drop (possibly ALL their parcels) at the local AustraliaPost mail centre. I was here ALL day, no delivery was attempted. I paid for delivery to my home address, I will be cancelling the purchase with the provider, seeking a refund… demanding a refund… and purchasing from a competitor that doesn’t use StarTrack! It’s practically a scam and very close to fraud.

email sent to me that the good was delivered, did not see it, emailed them, and they replied with a photo of GPS of the delivery vehicle. The car did not stop in front of the house, after that, never heard from them, even I emailed again.

Still waiting for a delivery over a week late. This is a company that is incompetent and why Australia Post are aligned with them is unbelievable.
Useless organisation.

What an awful service!
I booked a pickup from my home. On the day of pick up, I called and had to rearrange the time to 12 to 5pm as I had a medical appointment. The operator made the arrangements. Upon returning home, I received a message 11:51am that the pick-up was unsuccessful. I called StarTrack asked what happened. I had a different operator who gasped at what happened and rearranged the pickup for between12 to 5pm. It got to 344pm and nothing. I rang Startrack back and was told that the driver had not accepted the job. I called startrack again and asked to make a complaint. I received a call at 427pm and a message was left stating that the driver had turned up to the property and could hear people behind the door and said they were ignored which occurred at 422pm. My partner and I were at home at 422pm in the front room which overlooks our driveway. no driver had come. It was a lie told by an operator named Tracy. Tracy... our house has security cameras on the driveway... tell your driver to be more creative with their lies or may be just be honest.

Amazing Star Track. FOUR days to get a package 2 hours up the road. And then the solar light showed up smashed. Did you take responcibility for the damage? NO! Instead you informed me parcels go through many machines at your depots and you can guarantee they will not be damaged. The damage was done between pick up and delivery but you told me to contact the seller for a replacement. You asked for picures and i sent one of the box and the light.Your excuse? You admit the box was damaged and a hole in it when it got to the depot but no one wrote a damage report so not responcible.Nice move. If you don't write a damage report, you don't have to pay for the damage. That should save you some money shouldn't it!

Would be zero stars if that was an option.
Ordered heart medication online as usual, paid for star track to cover me as I was a bit late to order. Was stoked when I was told it would be next day delivered. Didn't arrive the next day despite waiting all day at home for delivery. Called as I would now need the product the next day, was told a team leader would call me back, they didn't. Called next day, told it would arrive that day. Still didn't, called again and a further 4 times, still no answers, only lies and treated like life did not depend on the delivery was eventually told the next day would be the delivery day, meanwhile that's 2 days without meds. Was told their minute by minute tracking doesn't work that they're "working on that internally" also their 24 hour courier service does not exist - mind you I'm 20 minutes from a capital city (I'd have different expectations if I lived more isolated).
Refused me a refund on the express service I paid for
Refused to cover my expenses of buying in store (3x the price)
Told me to "raise the issue with supplier"
-Refused to allow me to pick up from their depot at my own expense
- Tried to place blame on sender as well as aus post
- Team leader Refused to speak with me and only called me back after 6 calls
- False advertising on their website regarding their apparent services

This is the worst company that I've ever dealt with. Trustpilot should introduce a zero star rating just for "Star Track". I have never had a a delivery completed without problems, I'm surprised they are still in operation. The level of incompetency is astounding.

As soon as I got the notification that Dell used StarTrack to deliver, I knew it would be a few extra days till I received it. Supposed to deliver in business hours. Attempted 17:23. No one home. Can’t rebook online as still says out for delivery so have to wait to tomorrow. No card left in post box. Honestly, how are this company still in business. How have Australia post not got rid of them? I frankly think less of Dell for using them. Utterly useless.

Even after AustPost addressed the silly excuse of why they and StarTrack were the only couriers not to deliver to our door, after months of complaints, I received another attempted delivery notification today, when no attempt was made.

They did deliver for a while, after having a representative call into our place and call BS on the reason their drivers had not been delivering, but it looks like they have reverted back to the old practice of driving straight to the Post Office.

I really don't know why anybody in business would risk their reputations by using StarTrack and paying for a delivery service which clearly is not provided (at least constantly in our case). A courier/delivery service that doesn't even attempt to deliver, but said it attempted to deliver, is a fraud.

I have heard similar complaints, after being required to travel to collect items which were meant to be delivered, at the Post Office.

Wish there were negative ratings.

Worst ever delivery company, don't even deserve a star

Absolutely useless, incompetent courier service. If I could give negative stars, I would. Had an important package scheduled for delivery, and as usual, they completely botched it. I was home the entire time, waiting right by the door. No knock, no doorbell – just a notification saying they "attempted" delivery, which is an outright lie. This isn’t the first time either; this is the second time in a matter of weeks. They just sent it straight to the post office, which is a major hassle and not exactly close by.

StarTrack clearly doesn’t care if their customers have transportation issues or physical limitations – they can’t even be bothered to do their job properly. BUSINESSES, PLEASE STOP USING STARTRACK! They clearly don’t understand the basics of a delivery service: you had one job, and you failed again and again.

My non-express package from auspost got on board for delivery and arrived 11 am while my startrack parcel from the same location still sitting on the depot next door to my house. They don't let me go in and collect it and said if I want to collect they can send the parcel back to the origin point (3 hours away) and I can drive there to collect I mean what kind of logic is that?
It's medication too, always late for delivery and when delivery is done on time, they don't attempt to deliver, just drop off a card, so you have to wait all day to collect from the local post office. Can you please fix your logistic system so locals can actually collect their parcel if it's urgent so we don't have to either wait all day or next day.
At the moment, my parcel has been sitting next door to me all day today and expectancy for tomorrow afternoon. How can we fix that so I can get my medication at a good time?

It never ceases to amaze me how a parcel can travel 15000kms from Europe to Australia and clear customs in 2 days, yet StarTrack can take up to a week to get something from Brisbane or Sydney to Adelaide...by air! Sometimes they're good, but I'm often left disappointed. Their sorting facility processing times are woeful. Had a temperature sensitive parcel sit in Brisbane for 2 days this week and now another parcel arrive in Adelaide early this morning, but of course it can't be delivered until next week. The 'expected delivery' dates are a frustratingly optimistic.

What an absolute waste of time this useless organisation is ... No tracking information , they don't deliver to your door , they never leave a card , just a text message saying that your parcel has been left at the post office .. Aust post tracking is the only necessary tracking ... Absolutely useless organisation....

Terrible, late, poor customer service, bad condition, there is not a single good element of Startrack they are the most incompetent, impossible, low grade in an industry with a lower than normal reputation.

Absolutely useless.