Startin Group Anmeldelser 

I bought a BYD Seal U DM-i from Startin’s Redditch and “impressed” doesn’t even begin to cover it.

From the very start, my salesman Hadlee was thorough, knowledgeable, and genuinely helpful—nothing rushed, nothing pushy, just excellent service throughout. I also dealt with Brian and Andy on the finance side, who made the whole process clear, smooth, and stress-free.

I’ve bought a LOT of cars over the years, and this has honestly been one of the nicest purchasing journeys I’ve had.

Everything felt well organised, professional, and customer-focused.

Driving away today, the surprises just kept coming. What an outstanding piece of kit, and at a very sensible price too. The BYD Seal U DM-i has exceeded my expectations in every way.

Huge thanks to the whole team at Startin’s Redditch—this is how buying a car should feel.

Visited Startin Kia Redditch to look at the EV5 but first popped into Startin BYD next door while I was there. The staff at BYD were very helpful and knowledgeable.
Parking is really tight at this site so I had parked in front of the Kia showroom where there was a space. As I was making my out of the BYD showroom to go into the Kia showroom a salesman from Kia came in and told me to move my car, not asked but told me. Not friendly or polite but an attitude that told me Kia was definitely not for me. Of course I moved my car immediately but decided to drive home never to visit Kia again. If you don’t want people to park there then simply put some cones out or at least be pleasant and engaging. We’re potential customers, not the enemy! This was not a good experience. It certainly scared me off the Kia brand.

Collected our new Renault Symboiz from Startin Worcester 17/3/2025 to date the car has only done 2758 miles.
Returning from a 2 week holiday 21/1/2026 the car developed a clunking noise from the rear when braking.
As not local to Worcester we had the car checked at our local Renault Dealership 23/1/2026 unfortunately had a call from the Garage telling us all brake discs and brake pads need replacing. They told us to contact dealer we bought car from for them to deal with problem.
Phoned Startin straight away spoke to business manager who said they could deal with it but as it was Friday he would speak to service manage and get back to me Monday 26/1/2026.
After numerous phone calls by us and promises from business manager we were finally told on Wednesday 28/1/2026 it was wear and tear and we would have to pay £1100 for replacement part.
Not happy with this response as car had only done 2758 miles we contacted Renault Customer Services, they called Startin for us to see what could be done to help with cost, they were told same thing we were going to have to pay for repair.

Wouldn’t recommend this company to anybody, all they want is to sell you a car and wash their of after sale problems.

It was my first time to buy a car online so I was rather nervous especially as we had a long distance to collect the car. I need not have worried as from the very outset Oliver made me feel comfortable about buying online. He sent me a detailed video of the car which a kerbed alloy wheel which he had refurbished for me, excellent customer service. He held the car for a longer than normal time as we needed time to make travel arrangements. Oliver collected my wife from the station again great service and looked after her very well. It's nice to find a company with great communication and that it is genuinely customer focused. Startin Suzuki are highly recommended. Thanks Ollie.

RESPONSE ADDED IN THE EDIT BELOW.

The customer service has gone downhill big time.
After pre-ordering my car & waiting 9months for it, the colour is nothing like it was meant to be, downgraded features even on the GS model that originally I'd been told would be on it.
Promises not held up, screen error messages dismissed, major delay to car mat's. Fault's not resolved as "they don't know why there's a fault"!
Taxed to fit in with THEIR sales targets meaning I lost a months road tax.
Still waiting since November for contact about a service plan. No-one seems bothered at all.

Husband walked away from the new car he'd ordered as total mess up on collection, salesman who it was booked in with, was on a day off & business manager who booked it all due to illness to the original salesman, wouldn't come out of his office to deal with anything & left a junior saleman to sort it out, then to be told the wrong model had turned up & it'd be at least another month before a correct car would arrive. The garage had had the car for over 2 weeks & didn't realise!!

If this is how you treat returning customers, it doesn't bode well for the future!

EDIT:-

In response to your reply. The down graded features are to MY Frontera.
Having spoken to the original salesman last Wednesday ( & yes I know he'd been in hospital, hence why Chad had taken over dealing with husbands handover) & told servicing would contact me about a service plan, which I've been told since November, i've still heard nothing. The faults are not being addressed, car mats been on order since August & still on "back order!"

In regards to my husbands car, we were only told as an after thought, once he'd asked for his deposit back, they told him features were missing! It still doesn't explain why Chad wouldn't come out his office to deal with it! Nothing was mentioned about any compensation, other than waiting another month for the correct car to arrived. The sane thing happened 3years ago when he brought his last car from you & you had to source another car for him to have the model he'd paid for.
He has since gone elsewhere, got great service, a better px deal & the car that was as specified!

Update:
Since writing this review, I have been contacted by Alex, a manager within the Company. Alex was nothing short of wonderful. Understanding my frustration and sympathising with the situation. I am so grateful for his honesty communication. Within 24hrs Alex has gone above and beyond to ensure I feel heard and supported. Thank you Alex - My faith in Starin Group Worcester has been fully restored.

I wrote a review in the 14th November about the poor service I’d received. I was contacted by Jordan who at first was helpful and sympathetic. Openly admitting the company was at fault, and the reason me and my daughter were left in such a dangerous and vulnerable position. Since then I have attempted to contact Jordan, Will and attempted to email Alex. Unfortunately I have had zero response! I emailed requesting details of managing directors again, absolutely no one has answered.
I am genuinely appalled by the service and lack of customer service afterwards.
Good customer service is the reason businesses thrive, so I am positive the managing director would be unhappy to hear this is how the customer facing staff treat people.
I will never use StartinGroup again and would advise family and friends to stay away.

Ordered and bought a new Renault e5 this year and found the service and staff excellent and Will in sales was highly efficient during the whole process
And the car is superb

The company were very helpful and wonderful respectful knowledgeable staff. Paula assisted me from start to finish and the process ran smoothly as she was extremely efficient in her role. A great pleasant front line lady.

Very poor services in Startin Nissan/ Skoda branch.

I booked my recall services to update my software system on my vehicle. I apply my annual leave and go to their shop for do the service with my little baby. And finally nothing do with me (can’t get the software version and no prepare before) and it waste my time totally for 6 hours.

I booked the appointment again after 2 week, they promise everything okay and before 2 days of the services appointment, they called me again and cancel my recall services as no equipment and training for their branch(Worcester), that ‘a really Ridiculous!!

Waste my time stay with my little baby and poor services without the Ridiculous reason.

I purchased a new Peugeot 3008 from Startins Redditch. All through the process I dealt with Rob Greenwood. He was excellent. He helped me decide what car to go for and kept me up to date as the order progressed. Rob is very knowledgeable of the Peugeot brand. He is easy to talk to and treats you with respect. I had dealt with Rob many times over the years when I have purchased a new car. It is because of Rob that I keep going back.
I would recommend Rob and Startins to all.
Cheers

I had a great experience with Startin Honda Worcester, great service from salesman Damian Maciag , I part exchanged for a great Honda , brilliant service and I was guided through all the paperwork, it was made hassle free , I would recommend them next time you want a car.

I’ve been using Startin Skoda Worcester for over a year and generally had no issues, but my last visit started off a bit disappointing. There was some miscommunication, a long wait, and one of the phone conversations didn’t go very well. Honestly, I’d decided not to say anything, just pick up my car and start looking for another place.

When I arrived, I met Richard at the reception. His calm and respectful manner encouraged me to mention what had happened. He listened carefully and said a few things that really helped me feel heard. I thanked him and left, but a few metres down the road, I noticed the same noise I had originally brought the car in for.

I went straight back and spoke to Richard again. Without hesitation, he came with me for a quick drive to check the problem himself. Even though it was Friday and almost closing time, he told me he’d get it checked on Monday and follow up. And he actually did, he kept me updated all the way through and made sure every issue was sorted properly.

He paid attention to every detail and genuinely cared about getting things right. I really appreciate how he handled the situation, professional, patient, and sincere. Many thanks to Richard, I’ll happily keep bringing my car back here.

I had a very good experience buying my car from the Worcester Honda garage largely because, Alex the salesman, was very helpful throughout. I had intended to purchase the same model from Honda in Stratford but they wouldn’t allow me to have a copy of the spreadsheet with the financial details on though the salesman offered me a piece of paper so that I could take notes! On the basis of a telephone enquiry Alex immediately emailed me all the information I needed, with options for buying new or used vehicles and means of financing, which helped me to make a decision. Startins Worcester also gave me a far better price for my trade in vehicle than I had been offered at the first garage.I felt valued as a customer and am hoping that I can have my Honda’s servicing carried out by the Worcester garage despite the fact that I live outside the Worcester area

I have only had the car for three days but so far so good!

We were Ripped Off Big Time at their St Peter’s Branch Worcester by their So Called Customers Service section, the main Culprit was a WILL STALLARD which does not make sense after their Boss got involved and said he had Sacked some and moved others, the one who caused us issues is still Service Manager, he told a lot of Fairer tails and did not know what he was talking about.

So others be aware of the about.

We and Family and Friends have all moved our Custom elsewhere to their LOSS.

Firstly as I’m Deaf I do not do Phones only Text and Email sorry.

The issue was with a Peugeot LO18LCU, many issues were cause by WILL STALLARD who told me so many Lies trying to Riddle out of issues caused, costing my husband ERIC RANDALL money and time getting things sorted, as stated when the Drivers Footwell was flooded after fitting a new Heater system he came out to the car with another Male who had a Smirk on his face the whole time WILL STALLARD came out with so much rubbish, ALL lies, the car never had any issues before or after, was told the Boss had sorted things by getting rid of some and moving others, but he is still there in the same job.

Never ever been Conned so much by a garage before.

Updated for below response

Car reg bf19 jco

Wouldnt recommend

What started of as a fantastic service has very quickly gone down hill. Prior to purchase the whole experience was fantastic, info provided, questions answered and lisa waldron was great.

Upon delivery of the car everything went downhill. The car arrived filthy and all i got from the driver was sorry its covered in flies. You would of thought they would of nipped to the car wash prior to dropping it off. But never mind let that go. 3 days later get a notice of intended prosecution from the police because the delivery driver decided to floor it down the motorway. In a car i had just spent thousands on! And paid £300 for the privilege of been delivered. Had to spend days getting that sorted. All sorted. Until.

11 days later i notice a noice coming from the car , immediately contact startin and send over a video to advise. Was advised to get in touch with my local dealership and book it in, no help in getting it booked in, no offer a hire car despite been 40 minute drive away. Had to arrange my own booking and make my own way home . My local dealership couldnt pin point the cause and advised me to go back to startin for advice and see what they would say. Spoke to natalie who advised she would speak to the service team and ask them for there advice and would get back to me the following day. Over 2 week later after i had to further email i finally gets a reply telling me it would need to be brought into them to be looked at.

We arrange a date and to Natalie's credit she arranged me a hire car so that i wasnt stranded while they looked at the car.

My car was collected on 23rd June, a day later i gets a video report advising the issue is with the flywheel and ac unit. It will cost around £3800 to repair. I contact Natalie who advises that shes waiting to hear but as far as she is aware there is no fault other than the noises.

A few days passes and on the 26th June im advised a claim has been submitted to the warranty company to replace the flywheel and ac unit and that they had asked for more details and had submitted proof. On the 30th june i then got a further update advising the warranty company had requested a video which would be done the following morning.

On the 1st July i was advised the warranty company were sending an assessor out and i would be told when a date was set for this.

A week passes with nothing else so i emails again, no reply, emails the following day and get told that josh would give me a call. Full day passes and of course. No call. Emails again and the following day get told that they are waiting to hear back from warranty and should have info within 48 hour and that someone would be in touch “by close of play tommorow” that was the 9th July. Of course this also didnt happen.

So again, i wait until monday 14th and email again. Monday night i finally get a reply and again its “iv asked service manager for an update and will chase this in the morning”

Did an update come, of course not. Wait until the following evening (Tuesday)and i email again. Same old reply received of “theres no update”

Its now friday and iv emailed again this morning and now im told “warranty asked for more info so thats been sent over”

Its now the weekend so clearly going to be no progress now. 4 week startin and have had the car and we havent even got to starting to repair it yet. Over 15 thousand pound i spent with this company in good faith, the issues were reported 11 days after owning the car and now there seems to be a lack of wanting to get this sorted.

You have already told me you dont think warranty are going to approve the claim, so who is going to pay the £3800 to repair it because im not and your not returning it to me like that. Why are you not paying for it out of your own pocket, you clearly sold it in this condition.

Communication is atrocious, aftercare is abysmal, im fed up of waiting weeks and weeks to be told the same thing over and over.

As it stands, ill never penny another penny here.

Furious and disappointed .

Sebastion sales person Was helpful helping me and my wife at warwick choose a car which was a Kia Stonic .Very pleased with car.and showed me the car conrols very helpful and nothing was to much trouble.Gave 100% customer Service Thank you Sebastion

I recently had an outstanding experience purchasing a car at Starting Honda Worcester, thanks to Alex Peck From the moment we walked in, he greeted my wife and I and showed a genuine willingness to help. He, Alex , took the time to understand our preferences, ensuring that we felt comfortable throughout the entire process.
He had an extensive knowledge of the vehicles and answered all our questions thoroughly and honestly, making it easy for us to make an informed decision. Alex took us out for test drive and was patient while my wife test drove an automatic for the first time.
Having settled on the car Alex guided us through the financing process, explaining all the options available and helping us secure a good deal. Alex ensured that everything was transparent and straightforward.
Our overall experience was very good and we left the dealership feeling comfortable. I highly recommend Alex to anyone looking to buy a vehicle. Thank you for making this experience enjoyable and stress-free

My wife and I were travelling home to Cornwall from Scotland on the M5 when the dashboard on our Kia EV3 totally disappeared and the indicators stopped working. We took it into Startins at Redditch. We had no appointment but the lady at Service Reception arranged for an engineer to examine the vehicle. He discovered it was an issue with a software update. The problem was rectified and we continued our journey home. The service no doubt had a full diary for the day but found time to resolve our problems. First class service from reception to service engineers.

Car was sold with warped brakes and a buckled alloy. They told me to book in at my local garage to get it sorted then told me they are not going to cover either of the issues! Then tried to get hold of someone to get some information on the service history and no one bothered to call me back.

I'd write a comprehensive review to add to the many others showing how poor the levels of service and honesty are at this branch but I know nothing will be done.
To summarise in brief, awful service from multiple front desk colleagues towards myself and others waiting.
Ripped off with a diagnostic charge when they couldn't find or confirm a fault even though I told them what it was. Communication is awful from trying to book,to checking in,to waiting all day for an update,to then be told they weren't sure....but here's the bill for the work we didn't do.
No chance I'll recommend this place to anyone.
Request for additional information - Redditch vauxhall Branch. Main complaint, I was diverted to this dealership by my own after the fault with the infotainment system could not be fixed under my service plan when I had my mot and full service. At this point all parties were sure it was a faulty usb port connection but my dealership did not have the equipment to provide a resolution hence the direction to go to a vauxhall dealership.
Prior to my car being seen I had requested that the fault be diagnosed after already completing software updates, purchased and tried various usb cables ( including original brand ) and different devices tested. I was advised it would cost £75 to diagnose the issue to then be able to fix at cost the fault. Also in my Request I asked for a quote on a front parking sensor replacement, I already new it had been damaged due to a chip and advised I had a quote from a 3rd party and wanted to compare.
After 8 hours I received a call, they couldn't find a fault and it all seemed OK, rather confused I asked what had been done to be told thet had checked the software was upto date ( a 2 minute job ) I told them I had already done this and It was in my notes which I had clarified when checking in.So I persisted ,what had actually been done? Software check, ok I already did that, did you test it? No, so testing would have involved a very basic usb and a phone, no need to connect as your just looking for Android auto or Apple car play to pop up on screen to ask if you want to connect, at this point thet would have known if it was a usb connection without the need to connect a device. But they didn't even do that....but here's the bill for £75 for not diagnosing your fault or testing for issues to provide options.
Add to this spectical, when I asked for the sensor quote, the reply was we didn't no which one...I had already told them, and if anyone had looked at the bumper with a sensor with a big chip on it might have logically looked at that, or if we want to be technical when you turn the car ignition on the first thing the car does is sound an alarm beep, displays parking sensor issue, and a diagram on the dash shows you which one...
So from what I understand, because I had already done it , I was charged £75 for a process I had already done in 5 minutes. No testing was done, no resolution was provided and no one took 2 mins to find the quote for the parking sensor.
Now I was told an hour and a half had been logged on this, again you had the car for nearly 8 and a half hours, the work requested to be done was not and at best was 10 minutes.
I am sure the other hour and 20 minutes was used on the FREE health check that I didn't need ( car serviced and mot'd 2 weeks ago ) to try and sell me additional services. This is not excpeptable and at the very least I would expect a refund or if that's not what you think is fair a revisit, with no charge to actually diagnose the issue I paid for and quote for the sensor that no one knew how to check for.
There's more I can add but this should be sufficient for an additional respone