Startin Group Anmeldelser 

Had a great experience from Startin Honda and interaction from the team and a special mention to the head of business Christian Wilkinson & sales manager Marc Kitchener who personally attended everything to make sure my needs were met. Would highly recommend this site and would definitely come back for my next purchase!

Great work guys!

Great service from start to finish, thank you everyone at Startin Honda for making the purchase of my new car a great experience.

Great business, they were very attentive and helped resolve my issues.

Best experience purchasing a car at Startin Worcester. Highley recommend

My car failed MOT for which I visited KIA Startin who proposed remedial action and when I took back those issue to Car seller (Trade Centre Coventry) they did there own tests and confirmed no work is required and no parts required to be changed.
Not sure Who to trust and I am now with No car for more than 4 months and my small kids family are struggling badly. Me and My wife are going through major mental stress

Startin Vauxhall Redditch. Unfortunately from parking my car on the disabled bay less than 20ft from there front door they lost my blue badge? I didn't realise until I got into Stratford Upon Avon parked on a blue badge parking bay only to find out no blue badge? I phoned they agreed it was there when I left the keys , sat down waiting only to find out it was missing when I drove home. I phoned they said they would look for it. I drove back from Stratford Upon Avon to Redditch where they were looking for it. The service manager couldn't understand why I was angry about it and said I shouldn't be talking to him in that way? As most people know it takes ages getting a blue badge and you have to pay after reporting it stolen or lost but weeks getting a replacement. Eventually they found it but really bad experience and not good attitude from the service manager finally 2 months since my initial review it's taken since early December 2024 to get a feble reply. Startin Vauxhall took over a fantastic company from Nick Cresser Vauxhall, and seeing as the service has not only gone in reverse there speedy review replies have as well. The would never have been the case when Nick owned this. Vauxhall head office this really isn't the service I was expecting to get since coming back to you. Next year my mobility car gets renewed but at this point I don't think I will be back to Vauxhall

Andrew sourced my vehicle, he was very helpful and informative. Even picked me up from the train station. Very happy with the new car. Thanks

Have just had great service from the Startin Suzuki service department in Worcester. Despite buying a Suzuki elsewhere, they were incredibly helpful in trying to sort out a power steering issue. Despite a reluctant warranty company and scarcity of parts from Suzuki UK, Paul and Will did their absolute best and I am very grateful.

So pleased with my new Hyundai. Les was very knowledgeable and supportive throughout the whole experience of exchanging my well loved Peugeot. There were a few hiccups but Les handled it well with the help of his lovely boss . Such kindness! Thank you . A very satisfied customer !

I was interested in a new Dacia Duster at the Worcester branch and asked if they could value a trade in.
Being a 4 hour round trip away i said i was going to view a model closer to me.
The salesman replied that once i had had my appointment elsewhere to call them back and discuss.
I did ask if he could give me the valuation but, 2 days on i am still being ignore.
Luckily i have taken the time to read the reviews so i think i will stay elsewhere.
Ironic theres a salesman that doesnt want to sell you a car.

Excellent service from start to finish!

We collected our new (nearly new) car yesterday having came across Startin on the KIA website.

The process from start to finish was simple and straight forward. Seb who dealt with us was courteous, and helpful which was really appreciated.

The car we collected was presented well, extremely clean and tidy. Our part exchange was agreed simply and we managed to drive away in the new car in about 1.5 hrs. No pushy sales or selling of add ons, which was appreciated. Seb even sorted out some insurance for us as we could not get in contact with our own broker!
We were really happy with the service provided to us and cant recommend Startin Heathcote Lane branch enough !

The salesperson Ross hill made us welcome and at ease no pressure explained what we were looking for and he was really helpful would definitely go back to buy another car when I need one the lady on the front desk was very polite and pleasant so professional the whole experience thanks again from mr/mrs wright

My 71 plate car went in for its second emergency recall appointment as the first appointment failed to load a software update to fix an Adblue issue.
Imagine my shock when being told that i needed to pay for an adblue fill up to enable this.
I informed the service department that the adblue had been filled by 10 litres at its last service at 7263 miles and as the mileage was now 9723 miles maybe the adblue usage was part of the issue and the reason for the recall.
My Concerns were laughed at and dismissed out of hand and i was told that unless i paid £34.43 for £12 of adblue the work would not be completed.
I reluctantly agreed for the adblue to be added as this was the second attempt to carry out this emergency recall.
On my return to pick the car up i asked a simple question has this software update changed in anyway the amount or timing of the additive being discharged into the vehicle The answer was we cant tell you we Don’t know.
I informed the service staff that for this and other service failings in the past 18months being the reason that four cars less than three years old had been reduced to two by sale and replaced with cars of other manufacturers.
The two left being removed from being serviced by Startins at Redditch and placed in the control of a reputable Service Center.
Unfortunately after over twenty years of purchasing cars from this site over 14 cars purchased i will not be purchasing anymore .

Wow, I am just absolutely delighted with the amazing service I am receiving. My car was graciously confiscated on May 28, 2024, and has mysteriously vanished into thin air since then. The constant game of phone tag with the clueless manager is just the cherry on top of this fantastic customer service experience. And who needs a courtesy car anyway? It's so much more fun to shell out money for a vehicle I haven't laid eyes on in nearly two months. Just living the dream over here!

I've never experienced service like this from a reputable garage.

My vehicle went in to this garage on the 5th June 2024 for an unknown problem that STILL as of today is still occurring.

With this in mind, I would be right to assume that a test drive was done of my vehicle after the repairs just to ensure that it was in working order, however no sooner than 10 minutes after I left the garage on the afternoon of the 6th June, after paying nearly £500.00 for work to be completed on my vehicle, I was assured that my issue was fixed. It was to my surprise that the issue was still apparent. As soon as I found this out, I pulled over & telephoned them straight back, and was reassured that I could bring it in the following day and be provided with a courtesy car whilst it was being looked at again.

I then received a phone call on the 7th June, stating that after someone had spoken to one their Master Techs at Peugeot, that the problem could only be with the timing of the engine and that there was not much else you could do for me. As you can imagine, I wasn't very happy with this outcome as I feel like they had just taken my money and didn't want to be of any more help.

I have spoken to a number of mechanics myself, who have assured me that the issue could not be with the timing of the vehicle, because if this was the case, my car would be misfiring 24/7, and not sporadically as it is.

I have asked on multiple occasions for any sort of detailed diagnostic that was done to see if there were any error codes that come up & also a detailed report of the work that was carried out. However, none was provided to me, and I have just been ignored by the service team.

When you go straight to the manufacturer dealership with an issue you expect them to have some sort of idea of what is going on. I will NEVER be using this garage again in future!

My s.class car wouldn't work after trying to use both key fobs phoned suzuki service all they could say was bring the car to us asked if they pick it up they don't have pick up truck was the reply. So at my cost of 300 pounds.i got it there then i asked if they have a courtesy car .the was no they only have one and thats being used so now i have had borrow a car and pay £238 pounds for insurance on it. 3 weeks later its still not sorted and still being fobbed off excuses after excuses i as pensioner have never been treated so badly i am really disgusted with them

I was going to leave a very negative review in response to problems with getting my daughter’s car fixed with a simple fault that I ended up spending weeks trying to sort out and ended up with me telling them what the problem was and providing all the diagnostic information.
However, after complaining to the new service manager - Sarah - I was very impressed with how she handled the situation, took over, and provided a courtesy car for my daughter to use for the week. The required part was ordered from Germany, and she managed to get the problem solved.
I was very impressed with her management skills, attitude, and the way she listened to what I was saying and stepped up to get the problem resolved quickly and turn the negative situation around to a positive. I have been using Startin Skoda Powick for over a dozen years or so and have bought cars from them in the past and had servicing done there for all of them. So was very concerned this situation had occurred but thankfully I didn’t have to make a formal complaint, and can still recommend them instead.

Where to start...in summary after careful consideration, a really disappointing experience with Peugeot Worcester.

Long story short, back in January 2024 I visited the showroom and met one of the sales team. While critical I want this review to be dignified (and will of course evidence my criticism) so won't name the names of he who delivered a dishonest, tardy and shoddy customer service and they know who they are. Despite my own diligence - albeit rain tainted viewing the car properly, the salesman assured me the cars wheels, mileage etc and integrity were all excellent. Ashamedly, even as a 50 odd year old experienced buyer, I placed my perhaps with benefit of hindsight, blind faith and trust in this salesman and bought the car in good faith. This was a £22k car top spec Peugeot 3008.

However, the car was delivered with higher mileage than when test drive , scuffed wheels and a dent. Plus, with it being hybrid it wasn't even charged!

After making my representations, the sales manager took over, and I will name him - Josh Jones who to be fair was exemplary. Outstanding customer service and exceptional as a manager. He even took me out for a test drive to demonstrate driving a hybrid vehicle for the first time, with Peugeot alleged positivities of their marques.

He resolved the issues and apologised for the obvious inaccuracies and now what had become a dreadful sales experience. The salesman had let me down badly.

That said, both he and the original member of staff evidently had fed me the usual steroetypical car dealer guff about fuel economy etc etc.

Ultimately, the car was a raging disappointment that within 2 / 3 months I decided to sell. Despite having run little miles since purchase and enhancing the car by having windows and chrome tastefully tinted and no damage, the dealer offered me an embarrassing paltry sum that even webuyanycar would beat! I expected some loyalty for keeping my business with them. It didn't happen.

I actually sold the car to a local dealer, Motorspark, who I bought my replacement car from, and who without doubt is the very best example in over 35 years of buying cars, of how sell expensive assets like cars and treat customers. I also received, get this nearly £2,000 more than Peugeot Worcester!

A valuable lesson I learned a long time ago is this...if your behaviour and actions are truly conducted in the best, honest and credible way you and your organisation can be genuinely proud of, then of course you can do no more. If, however there is ever any doubt about how you conducted yourself then now is the time to change.

Treat customers with total honesty and respect Mike (oopsie did I just name him) and stop smudging the bad bits. Frankly, you need to be ashamed of how you have dealt with my original purchase and the torrent of evident lies and inaccuracies about the car. Disgraceful, unacceptable and simply not good enough.

I will never buy from Peugeot Worcester again and would not recommend anyone else to buy from there with the current sales team.

Such a shame as the finance and reception staff are lovely.

Bought a used Suzuki Across 29th February,noted paintwork and trim damage plus missing charger which they said would be rectified/supplied,then rang and said would not supply charger,not standard equipment!! Told me cost of Suzuki charger would be £1300,or cheaper on eBay!
Sold me a 2 year extended warranty, for £699.00,did not tell me Suzuki offers a 4 year or 100k service based warranty free!! Car delivered with charger after Suzuki Gb intervened,but most of the bodywork/trim defects not repaired,plus one of the key fobs supplied did not work.Taken back to Redditch by Startin, (100 mile round trip),where the cosmetic defects fixed,but were unable to programme new key fob,said it was faulty, replacement ordered.After another 100 mile trip to visit workshop,keyfob was programmed and a refund given for the extended warranty insurance. Should have got all this "right first time". Very poor service.

I put down a £100 deposit to reserve a vehicle i then did not purchase. The company has not refunded the deposit while insisting that they have.