Starlight Beds Anmeldelser 

1.696
•
TrustScore 4.5 ud af 5

4,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Delivery was on time and was kept updated on the orders progress. Ordered a yellow single for my 4yo, it feels amazingly comfortable for her and she loves it. It is soft and springy almost like a clou... Se mere

Bedømt til 2 ud af 5 stjerner

I gave delivery address but it was sent to a shop! Had to then arrange for it to be collected. Tried contacting customer services several times but thats a non-existant option. Mattress ok for the... Se mere

Bedømt til 5 ud af 5 stjerner

Starlight beds website is so easy to use and you get all your answers answered. I have brought from them a few times and I am never disappointed. The delivery is so quick, and always a great service

Bedømt til 5 ud af 5 stjerner

Fast delivery and great service. Arrived exactly as described online and been a dream to sleep on. Great mattresses thank you.

Virksomhedsoplysninger

  1. Madrasbutik
  2. Møbelforretning
  3. Sengeforretning
  4. Sengetøjsbutik
  5. Soveværelsesmøbelbutik

Om Starlight Beds

Skrevet af virksomheden

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 89 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(1.696)

346 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Unfortunately my experience with this…

Unfortunately my experience with this shop was bad. 36 hours after the date on which the order was supposed to be delivered, no one has bothered to contact me and let me know what the issue might be so I have decided to cancel the order and I am waiting for my refund. I hope that goes through.

10. september 2026
Uopfordret anmeldelse
Starlight Beds-logo

Besvarelse fra Starlight Beds

Good afternoon,

We apologise for all the inconveniences and for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Unfortunately, as we only had one person within our customer service team, we were unable to reach out to customers pre-emptively with the delays on the order.

If you have still not received your order, or the full refund, please reach out to us directly and we will be able to investigate this further.

Kind regards,
Megan

Bedømt til 1 ud af 5 stjerner

Ordered item on the Thursday for Friday…

Ordered item on the Thursday for Friday delivery which never happened then phoned customer services to be told delivery can take 4 to 5 working days which wasn’t stated when ordering the item I then receive an email saying item will be delivered the following Wednesday which hasn’t happened also when trying to call you your call centre times are 11 till 3 which is awful and also after speaking to someone about my order they told me there having problems with DHL delivery service so if that’s the case use someone else instead of upsetting customers which is really bad and unprofessional I’m not one to leave reviews but this one I cannot ignore also this is for my daughters bed which she is now without a mattress due to your false information

9. september 2026
Uopfordret anmeldelse
Starlight Beds-logo

Besvarelse fra Starlight Beds

Hi Adam,

We apologise for all the inconveniences and for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order.

At the time of your review we only had 1 person working in our customer service department, so we are very sorry for the delays you may have had getting through to us.

All issues with DHL have been raised with our management team directly, who are currently investigating the matter. However due to the nature of our items it is harder to find couriers to deliver our items.

Kind regards,
Megan

Bedømt til 2 ud af 5 stjerner

Not great. Late delivery!

Not great as ordered a week ago on a 2 day delivery and still no show. Called up and advised the manufacturers had a delay so there is a backlog. Not good when I need the mattresses for my kids and no offer of compensation.

9. september 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Paid and have no mattresses

Has past the delivery date, i have contacted DHL whom reolied straight away. They have not recieved the items.
I have emailed and phoned and had no reply so ive no idea whats going on. I would not reccomend anyone buy from here.
Hoping someone will reply to me on here?

9. september 2026
Uopfordret anmeldelse
Starlight Beds-logo

Besvarelse fra Starlight Beds

Hi There,

We are very sorry for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Due to the delays, we also had quite a large backlog within our customer service department, which meant we could not get around to your review.

Please let us know if you have still not received your item or if you have not received your refund, and we will try our very best to help.

Kind regards,
Megan

Bedømt til 1 ud af 5 stjerner

It hasn't been delivered

It hasn't been delivered, it was supposed to be here last week dhl says they dont have the parcel and that they cant track it because no one is scanning it.

Spent enough money and I wont accept being robbed blind! I want a full refund i emailed before leaving this review twice and got no reply either!

The dhl website says i need to contact the retailer, but cant contact them ever so this is most likely a scam do not give you're well earned money to these people you will be very upset about the outcome!
I have lost a load of money now because people cant do their jobs properly!

9. september 2026
Uopfordret anmeldelse
Starlight Beds-logo

Besvarelse fra Starlight Beds

Hi There,

We are very sorry for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Due to the delays, we also had quite a large backlog within our customer service department, which meant we could not get around to your review.

Please let us know if you have still not received your item or if you have not received your refund, and we will try our very best to help.

Kind regards,
Megan

Bedømt til 1 ud af 5 stjerner

I have not recieved my matress it has…

I have not recieved my matress it has been past the delivery date no tracking details have been sent

8. september 2026
Uopfordret anmeldelse
Starlight Beds-logo

Besvarelse fra Starlight Beds

Hi There,

We apologise for all the inconveniences and for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Please reach out to us directly if you have still not received your order or a full refund.

Kind regards,
Megan

Bedømt til 1 ud af 5 stjerner

The worst service ever

The worst service ever. Paid for matress, waiting more then one week, alwaysa said that sorry for delay. When I try to contact them, nobody answer on email or phone. Now I need to sleep on the floor, while waiting for refund and then order a new matress, but never here!!!!

7. september 2026
Uopfordret anmeldelse
Starlight Beds-logo

Besvarelse fra Starlight Beds

Hi There,

We are very sorry for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Due to the delays, we also had quite a large backlog within our customer service department.

Please let us know if you had any issues with receiving your refund, and we will try our very best to help.

Kind regards,
Megan

Bedømt til 5 ud af 5 stjerner

Fantastic.!

Fantastic.!! Delivery was fast, bed is extremely comfortable, will be getting another from here.
Thank you.

Leanne

4. september 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Perfect

Perfect! Really appreciate the starlight Beds. Straight forward online shopping and quick delivery. Mattress seems like a good choice for a child.

29. august 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great

Great, easy service. Mattress was well packed, and a decent quality, my son loves it

28. august 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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