Staffs Appliance Centre-logo
Besøg websitet

Staffs Appliance Centre Anmeldelser 

1.658
•
TrustScore 5 ud af 5

4,9

Køkkenudstyrsbutik
Skriv en anmeldelseBesøg websitet
Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... Se mere

Bedømt til 5 ud af 5 stjerner

Purchased a Bosch Series 6 70CM Fridge Freezer, which was B grade. The fault was clearly displayed in photos on the website, with a scratch to the right side, of the fridge freezer. (this is now p... Se mere

Bedømt til 5 ud af 5 stjerner

The staff went above and beyond! I purchased an induction hob which was delivered on time. Unfortunately on opening the parcel I noticed the glass was cracked. I immediately phoned the company and spo... Se mere

Bedømt til 5 ud af 5 stjerner

Great company to deal with! Ordered a Siemens kitchen ventilation hood and everything in dealing with this company from placing order through to delivery was first class. Very happy with service provi... Se mere

Virksomhedsoplysninger

  1. Køkkenudstyrsbutik
  2. Hvidevareforretning
  3. Elektronikbutik

Skrevet af virksomheden

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.

Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.658)

80 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Negative experience for me

Encouraged by the positive reviews, and after discussions on the chat, i made them an offer. This company charged my account in the middle of the night automatically after they accepted my offer, without me checking out, immediately shipped out the item to prevent me from cancelling the transaction. I requested to pay via credit card or a payment plan, all requests were declined. They had a hard time understand the cost was a full monthly salary and i just cant afford it. Ultimate returning the item costed me £150 with a pallet service even if they had listed Royal mail as an automated returning option for 4£. It seems this is not the general experience but if you have an issue it does look like a worst case scenario. STAY AWAY from them!!

13. november 2024
Uopfordret anmeldelse
Staffs Appliance Centre-logo

Besvarelse fra Staffs Appliance Centre

Hi Sophia,

Thank you for sharing your perspective on the situation. I'd like to clarify the series of events to ensure everyone understands what happened.

You submitted a best offer on eBay early on the 4th of November, which we accepted at 8:14 AM. eBay processed the payment automatically at that time. We promptly dispatched your order, and it was collected by the transport company around noon. Later that afternoon, at 3:09 PM, you messaged us requesting to cancel the order because you wanted to pay in installments. Unfortunately, the item had already left our facility, making it impossible to cancel the shipment at that stage, and we communicated this to you.

You placed another offer on eBay at 11:44 PM the same day, hoping to pay in installments and cancel the first order. However, eBay again took full payment instead of the installment option you anticipated. As a result, we canceled this second order on the morning of the 5th of November. When you tried to make a third offer, we had to reject it based on eBay's advice, as eBay automatically processes the payment in full when an offer is accepted, without an option for installments.

Regarding the return of the item, we informed you that carriers like DPD and UPS do not ship appliances of such size and weight, and recommended using a pallet network similar to the service we used to dispatch your item. When you suggested that we support you in placing another order and applying an eBay voucher of £75, we explained that eBay confirmed the voucher is not applicable to "best offers."

Considering the attempts to place multiple orders, we were uncertain why this was pursued if affordability was a concern, as placing three orders totaling £4605 indicates significant available funds.

Upon receiving the returned item, we issued you a full refund, despite incurring a cost of £59.37 for the initial shipment. Your claim of paying £150 for return shipment does seem a little excessive so i would take it up with the courier you used (Pallet2Ship) as on their website they quote £89.63 inc VAT from RM3 to ST6 postcode.

As the saying goes, "You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time." We take pride in our service, as evidenced by our 4.9-star rating on Trustpilot and our ranking of 15th out of 132 appliance shops. Your feedback was removed by eBay due to your attempt to influence our actions, which is why you have resorted to leaving a review on Trustpilot.

We always strive for customer satisfaction and regret any inconvenience caused.

Best regards,
Staffs Appliance Centre

Bedømt til 5 ud af 5 stjerner

What a fab store with great customer…

What a fab store with great customer service! the salesman was very helpful and knowledgeable , he spent time explaining and there was no push to buy, fast delivery and the delivery men were respectful when entering the property using overshoes to protect the flooring, will recommend and use again !

25. november 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Pleasant delivery people

Pleasant delivery people, but left oven outside unfortunately

4. november 2024
Staffs Appliance Centre-logo

Besvarelse fra Staffs Appliance Centre

Evening Karen

Unfortunately we only offer a kerbside delivery which is stated on the website and on the checkout, We apologise for any inconvenience caused

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service from Darren and Robert. Both were knowledgeable and informative about the product I purchased. Excellent service all around. Made a great saving too which is a bonus.

8. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I was made to feel so welcome when i…

I was made to feel so welcome when i entered the shop.
The chap left me to browse instead of jumping on me as soon as i walked in.
After I had chosen what i wanted i went to find him and he answered my questions. I made my purchase and i.m definitely going to visit the shop before christmas as i want a new hob and the chap showed me the sort i needed. A very helpful member of your team

30. oktober 2024
Bedømt til 5 ud af 5 stjerner

Excellent Service

Excellent service from Staffs Appliance Centre who had the part I needed at short notice for the installation of my new Neff ovens and at a very good price. They despatched it that afternoon and I received it less than 48 hrs later which enabled my kitchen fitters to install it.

30. oktober 2024

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere