Just moved house after switching to Squirrel two months ago. Reconnecting at new house done without problem. Impatience on my side made me chat with Georgia online to get internet connected and it was... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
great customer service, nice to talk to a person, from turning up to fit up the internet there were no problems, my only small gripe . why dont they bring the router with them instead of next day deli... Se mere
Paul was really helpful when contacting Squirrel due to a house move. No fuss service which was clear and speedy. Really disappointed our new house can’t be supplied by Squirrel - would highly recomme... Se mere
Staff polite, friendly & professional. Engineer/fitters arrived in the time stated, explained what they'd be doing & took into account my preferences of where to fit box etc. Text messages helpful... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Squirrel Internet Ltd
Skrevet af virksomheden
No need to go nuts over your internet.
Ultrafast internet, home phone and mobile. We care about good customer service, its who and what we are about.
We reward loyalty. So why not check us out and get in touch... Find out the Squirrel difference.
Contact Us!
03333 408 555
sales@squirrel.uk.net
Kontaktoplysninger
1e Uppingham Gate, LE15 9NY, Uppingham, Storbritannien
- 03333 408 555
- support@squirrel.uk.net
- squirrel.uk.net
Superfast speeds and ultra low prices
4,4
Fremragende
2 t anmeldelser
Har besvaret 27 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Incredibly quick response
Incredibly quick response to sort out an issue involving two fibre connections and associated phone services
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hello Henry,
Thank you for leaving a review. Good to hear that the problem could be resolved in a swift manner and your service is back how it should be.
Kind regards,
Team Nibbles
Besvarelse fra Squirrel Internet Ltd
Hello Adeyemi,
We strive for network resiliency and redundancy too, so its fantastic to hear that our efforts are seen!
Many thanks,
Team Nibbles
Easy transition from our previous…
Easy transition from our previous provider, the fitting went smoothly and so far everything is great
31. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hello Maria,
The review is greatly appreciated and I am glad to hear that the install was a smooth process.
We look forwards to continuing to be your provider for years to come!
Kind regards,
Team Nibbles
Poor service. Stay away.
Do not use this company.
I have recently moved house and chose to move my broadband with me as up until now Squirrel have been excellent and I have been very impressed with the broadband speed.
The internet was due to be connected a couple of days after I moved into the new property. Fantastic I thought. But then the problems started. The first person turned up at 8am sharp, but then had to wait until 11/12 midday to start as he was waiting on the rest of his team arriving from Hull. I am only 1hr away from Hull and they set off at 8 apparently, I’m not quite sure how they managed to make this journey last quite so long. They then pottered around outside for a bit before deciding that they could not connect the internet due to a blockage in the pipe. I was told it had been reported and I would hear the plan to get this resolved shortly.
I then heard absolutely nothing for a week and rang customer services to be told that it was still being looked at but should be all resolved within 7-10 days from it being reported. I am writing this review 5 weeks from the day it was reported. I have had to chase them time and time again for an updated just to be told that the ‘network’ are looking into it still. Absolutely no gesture of good will to keep me going without internet during this time. I wouldn’t have expected much, maybe an offer to send out a mobile broadband device I could use and then send back maybe?
To compound the issue as I have moved house I am still under my original contract and are still paying monthly for a service that I have no hope of ever being able to use. When raising this with customer service they didn’t even acknowledge it.
Absolutely ridiculous service from this company who I would have always recommended to family and friends but now I wouldn’t wish them upon my worst enemy.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hi Simon,
I am sorry to hear of the delay with your re-location of service and I hope we can get this resolved for you.
Please continue to engage with our support team and I am sure that we can reach a solution for you.
Kind regards,
Team Nibbles
Over half the price I was paying…
Over half the price I was paying monthly, for whole house signal.
23. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hi Terry,
Whole service - half price.
I like the sound of that!
Glad to have you with us.
Kind regards,
Team Nibbles
Besvarelse fra Squirrel Internet Ltd
Hello,
Really appreciate your positive review.
Many thanks,
Team Nibbles
So far so good
So far so good , great speeds , good communication and installation , squirrel are great and there when you need information.
20. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hiya Javid,
Glad to hear things are all up and running nice and smoothly.
Thanks for joining Squirrel.
Kind regards,
Team Nibbles
Small problem soon sorted very happy…
Small problem soon sorted very happy with service.
20. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hi Ken,
No problem to big or small for our support team!
Appreciate the 5 stars.
Many thanks,
Team Nibbles
The installation day came and…
The installation day came and everything was carried out efficiently, the only issue I had was we had to wait for the router to be delivered. it did come the next day but I would have preferred a complete installation carried out with the router provided on the day of installation.
The router installation was simple just plug and go and setting up all of your WiFi system was easy scan and go for anything that has a camera.
16. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hello Peter,
Thank you for your feedback and I am grateful for your time taken to write this.
Sending out routers in advance is something we want to explore and may change in the future.
Kind regards,
Team Nibbles
Easy experience getting ready for my home move
Easy experience getting ready for my home move. Both Georgia and Paul have been excellent answering my queries and getting me ready for the activation.
I've also used Squirrel in the past and had nothing but a fantastic experience and great speeds.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hello Chris,
Thanks for your lovely feedback on our agents. I am glad to hear you are all set to become a live customer of ours!
Kind regards,
Team Nibbles
Very happy since changing internet…
Very happy since changing internet providers. Gave good advice on best place for the router to give the best signal and very quick and smooth changeover
19. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hello Diane,
Very happy that you joined! Really appreciate your time taken to leave a review.
Many thanks,
Team Nibbles
Georgia the lady I spoke to today was…
Georgia the lady I spoke to today was absolutely amazing. She really listened and was able to help my issue with no judgement or issues.
Honestly couldn’t ask for a better experience with this company!
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hello Bethany,
I am happy to hear that our agent was able to assist you whilst working to a high standard.
Kind regards,
Team Nibbles
Besvarelse fra Squirrel Internet Ltd
Hello Charlie,
Many thanks for leaving a review. I'm glad to know you found the installation process nice and quick.
Kind regards,
Team Nibbles
I contacted Squirrel by email about my…
I contacted Squirrel by email about my contract and they responded extremely quickly and within hours had reached out to me and all was resolved with complete satisfaction. Thanks Harrison
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hi Richard,
I am delighted that Harrison was able to get your contract all sorted. I will pass on your feedback.
Much appreciated,
Team Nibbles
The men fitting the connection very…
The men fitting the connection very polite and quick
24. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hello,
Fantastic to hear you were set up quickly and had a positive experience.
Kind regards,
Team Nibbles
Very efficient service
Spoke with Paul today on the chat facility. He was able to help help me quickly and efficiently with my query.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hey Dawn,
Thanks for your feedback regarding your chat with Paul. I will share your kind works with him.
Many thanks,
Team Nibbles
First Class service from Paul and team…
First Class service from Paul and team at Squirrel. I have to say they are the easiest company I've ever dealt with ISP wise. Simple phone system when calling, they answer virtually straight away with no IVR system which I love. UK based staff who get what you want without having to explain over and over, no being passed around etc. Great connection at a great price point. Sign up if they cover your area, you won't regret it.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hello Alex,
I wish we could rate the reviews that we receive, as this would be 5 stars from us too!
Amazing to hear that you have experienced what we aim to deliver. We look forwards to continuing to serve you in the future.
Kind regards,
Team Nibbles
Excellent service so far
Excellent service so far, support was fast and efficient, support operative understood the request immediately and was able to provide the answer.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Squirrel Internet Ltd
Hello JD,
Really appreciate the time spent leaving a review. It means a lot to the people in the background making it happen.
Kind regards,
Team Nibbles
Besvarelse fra Squirrel Internet Ltd
Hey Edvinas,
Awesome to hear that our workmen were pleasant and able to get you up and running.
Thanks for the review,
Team Nibbles
Good communication,arrived on time…
Good communication,arrived on time given,
Did a good job. Very happy with total experience
17. marts 2026
Besvarelse fra Squirrel Internet Ltd
Hi Jeffrey,
Glad you were pleased with the process getting set up.
Kind regards,
Team Nibbles
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.