Sproutl Anmeldelser 159

TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Was annoyed that I signed up for the £10 discount, and didn't realise until checkout that you had to spend £100 to get this. I don't think it was clear at the outset. I almost cancelled my purchase, b... Se mere

Bedømt til 5 ud af 5 stjerner

It was my first order with this company and I was so incredibly impressed with the quality , Ellie in customer services was really helpful with all my questions , my plants pots arrived quickly and... Se mere

Bedømt til 5 ud af 5 stjerner

First time ordering from Sproutl and it was hassle-free. I didn't order any plants so I can't say anything about their quality, but the glazed terracotta pot feet I ordered look really solidly made. A... Se mere

Bedømt til 5 ud af 5 stjerner

I used Sproutl for the first time recently. After searching for a large outdoor plant pot on several sites on line without success I found just I wanted at Sproutl. I received several updates regardin... Se mere

Virksomhedsoplysninger

  1. Hjem og have

Skrevet af virksomheden

Hello, we’re Sproutl. Welcome to the modern garden And we believe in growing for all. Who cares if you’ve never picked up a trowel before? This is gardening made easy. To us, a garden can be as small as a windowsill Or a tiny rented patio.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great experience

I ordered a big bamboo, lots of salvias and some lovely heritage pots. Everything arrived perfectly (was impressed by the packaging, particularly the dissolvable packaging peanuts!!). Very happy with my products and speedy service. Would definitely order from Sproutl again.

7. juli 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Garden Pots

Looked everywhere to find some garden pots to match what I already had, without luck, until I came across Sproutl.

I ordered with ease and paid a small delivery fee considering they were delivering to South Wales and the pots arrived in pristine condition - well wrapped and double boxed.

Would definitely recommend!

6. juli 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Safe and quick plant delivery

I purchased a houseplant (Sansevieria zeylanica) for my flat from Sproutl recently. It arrived within 48 hours (as per their "delivery promise") which was amazing - and, it came SO SAFELY packaged! There wasn't even a grain of soil spilled, and the packaging was all recyclable cardboard/paper - no plastic rubbish.

The online selection looked great, and it was useful to filter by "houseplants". I hear they're constantly adding new products so will be keeping an eye out for my next purchase.

6. juli 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Not at all clear that they don’t hold the stock

So I was going to buy about £80 worth of pots, get all the way to check out and suddenly the postage charges go through the roof. Turns out each pot was being delivered from somewhere different and they wanted me to pay for postage from each location. Not being funny but when postage charges are half as much as your item charges there is zero chance I’m paying that. Not at all clear during the listing that you pay separate postage charges because the items are all from different places. Won’t waste my time with these lot again

3. juli 2021
Uopfordret anmeldelse
Sproutl-logo

Besvarelse fra Sproutl

Hi Matt81, we are really sorry that you had a negative browsing experience on Sproutl.

Sproutl is a marketplace that has a wide variety of products that are supplied from garden centres and niche specialists across the UK.

With how fragile and delicate these items are we need to ensure that they are packaged and delivered securely, which unfortunately can lead to higher shipping costs.

We are at the start of our journey and are always looking at ways to reduce these costs for our customers, plus provide more options like Click & Collect.

If you would like more help, please contact our Customer Service team on helpme@sproutl.com who can go about assisting you with your queries.

Kind regards,
Sproutl Team

Bedømt til 5 ud af 5 stjerner

Best garden shop around!

This was my first time using Sproutl and I was so impressed. It’s not often you find a company where the service matches the quality of their products. The website was clear, easy to use and product description was accurate. Not only did the item arrived swiftly, but it was also beautifully packaged in bio degradable packaging! Wouldn’t hesitate to use Sproutl again. Thanks Sproutl!!

25. juni 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

The staff were helpful in getting the…

The staff were helpful in getting the issue with my order resolved. Sadly my order arrived and it wasn’t quite the quality I expected but they were very efficient and understanding in helping me. They also gave me choice so I felt like I had options and didn’t walk away feeling forced into accepting something I didn’t want. Thanks, will be back!

8. juni 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Ordered bbq top pizza oven

Ordered bbq top pizza oven, price more competitive than most other websites. Only took three working days to reach me, was well packaged and when I contacted customer service with a query they were very quick replying. Would use again and recommend to others.

4. juni 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service, top class company *****

Excellent customer service! Thought my item was missing in the post (it was actually with a neighbour and has been for a couple of days) and the customer service to track it down was excellence. Instant replies via email, very reassuring! Will use this company again, great product and even better service! Thank you so much!

3. juni 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Heritage Cylinder pots

I enquired about purchasing a couple of Heritage cylinder pots a few weeks ago. None in stock at that time, but I received an email a couple of weeks later to advise that they were now in. I purchased two. They arrived exceptionally well packaged, and exactly as described. The team at Sproutl kept me posted on delivery progress. An excellent experience dealing with the company, professional, efficient and courteous. No hesitation in recommending Sproutl or doing business with them again. A Thomson

29. maj 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First Rate service

I ordered a BBQ pizza oven from Sproutl with ease and at a great price.
It arrived when they said it would and no damage to the packaging. I emailed them with a query and they were very responsive. Great job Sproutl, would definitely use you again

27. maj 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Great buy.

After a lot of online searching I finally found the plant pots I wanted on Sproutl and ordered three matching ones. Unfortunately Sproutl's supplier only had two available so the team got in touch with me and arranged for them to be delivered - immaculately wrapped, in perfect condition and ideal for the job - before chasing up the supplier for another one. The delivery driver did just leave them at the front door though! The Sproutl team kept in touch by email but it would have been more immediate to provide a tel no as well for enquiries. I'm very happy with the pots and will go to Sproutl site again in future.

20. maj 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing Quality and Fast Delivery!

I ordered a couple of items from Sproutl recently - some secateurs, a watering can, and a forsythia weekend plant. Everything arrived in great condition the day after I ordered it (well, I ordered on a Friday and it arrived Monday). I was so pleasantly surprised with now well-wrapped the forsythia was - it has a lot of delicate branches so wasn't sure how it would do in transit. What's more, it was in exactly the right condition. The buds were about to open, but were still closed up so I wouldn't ruin any of the flowers while planting. In the end, I got the plant on a Monday, and it was in full bloom by late-Thursday. I don't know how Sproutl times these things, but I'm appreciative of the care put into delivering plants in exactly the right state for gardeners!

18. maj 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

One stop gardening shop!

I bought a fabulous citrus tree, it was packaged up beautifully and arrived really quickly!

Sproutl was really easy to use and navigate, providing recommendations of what my citrus would need and what pot it would fit in.

Overall a great experience

18. maj 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Incorrect items received on two occasions.

I have ordered a plant pot on two occasions from this website and on both occasions received an incorrect item. Email communication has been very slow and I have been waiting for the last 10 days for the incorrect item to be collected and my refund has yet to be processed.

10. maj 2021
Uopfordret anmeldelse
Sproutl-logo

Besvarelse fra Sproutl

Hi,

Thank you for taking the time to share your feedback, although I'm sorry to hear about the issues you had. I have raised this with the team and we hope to have everything solved for you now.

I have followed up with you over to email to apologise for this inconvenience, but if you would rather chat on the phone we can also give you a call. We have also implemented measures so that this does not happen again in the future.

Kind regards
Sproutl Customer Service Team

Bedømt til 5 ud af 5 stjerner

Fantastic Service

I ordered a plant pot for my Mum's birthday at 4:30pm on a Monday and it arrived around 9am on Wednesday morning. It was carefully packaged with "Fragile" stickers placed on the outside of the box and plenty of packing material to prevent any damage in transit.

I always think that selling gardening products online must be one of the most logistically difficult businesses to get right, so it's great to see Sproutl doing this so well.

Overall fantastic service, really pleased and I will definitely be using again!

28. april 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Loving the Fire Pit!

We ordered a Plain Jane Fire Pit on Monday and it arrived on Friday. Fabulous service and we’re really pleased with our purchase. Would definitely use Sproutl again! Thank you 😊

26. april 2021
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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