Spring Global Delivery Solutions UK Anmeldelser 36

Items stolen, package resealed and paperwork also taken from package.

This should be a minus 5, disgusting service, quoted 3-6 days for delivery, now on day 62 & still no update on delivery, no way to contact them, how are they still in business!! AVOID

Not recommended. Evri tracked parcel to China handled by Spring. Delivery attempted once only. In the unlikely event that Spring want to reply. System ref H0011C0011744244. Carrier ref LX015552637NL.

My item has been sitting for a couple of weeks now, which was ordered and posted last December (ON874666464GB). It was already in Croydon, just a couple of minutes from my place and until now it has not been delivered. Very disappointing service, do not use Spring GDS or TradeINN (or their subsidiaries) unless you want your money and time go to waste.

I genuinely don’t understand how this company is still in business. The process is absurd, and their customer service is about as helpful as a fire extinguisher filled with petrol.

My parcel was collected three weeks ago. Since then, all this company has managed to do is send it from London to the Netherlands “to be sorted”, then by road to Ireland — the actual destination — before failing to even complete the final step of handing it over to the local postal service. Instead, they’ve apparently decided to lose it somewhere within their own network.

So aside from needlessly inflating their global carbon footprint, using this company achieved absolutely nothing. No delivery, no accountability, and no meaningful communication.

If you enjoy watching your parcel disappear on an unnecessary European tour with no clear outcome, this is the company for you. Otherwise, avoid them entirely and use a reputable, trustworthy courier.

I don't know what is going on. I have paid for 48 hours delivery through dressinn.com (tradeinn group) I have spoken to their customer service and they said my parcel is in the UK. ON874188747GB this is the tracking number they have provided Royal Mail website has said they have not received the parcel when I have looked through springs global solutions tracking it has stated that my parcel still has not landed in the UK and it is still in the Netherlands branch. I am getting nowhere with customer service I have no Confidence in this problem getting resolved on my Parcel being delivered in time

Parcel posted (a return) in the UK to Spain on the 14th Nov 25 and has transit around Europe - NL -Spain and now sat in a random place since 23rd Nov. saying on transit to final hub.
Tracking only able in UK from Royal Mail and no help at all from Spring GDS no reply The purchase Company say it can take a little time from UK !!!
tracking OT915532053GB with Siroko

Parcel stuck at Hounslow since 26 November item ordered from Trekkinn estimated delivery 26-28 no human available to talk to on Trekkin and Spring Global Delivery who have the package tell you to talk to supplier.

Tracking Number ON873386511GB
Shipper Reference 63779426-001
Carrier RM48S (Royal Mail Tracked 48 - Sign)
Service SIGN (SIGNATURED)
Weight 1.98 kg
Destination UNITED KINGDOM
Current Status In Transit

Date/Time Event Location Comments
2025-11-26 08:13:28 INTERNATIONAL TRANSPORT HOUNSLOW, MIDDLESEX TW5 9QA, GB DEPARTURE
2025-11-26 07:44:41 IN TRANSIT - IMPORTED IMPORT DECLARATION RELEASED
2025-11-26 07:33:12 INFORMATION IMPORT DECLARATION SENT
2025-11-26 07:33:06 IN CUSTOMS HOUNSLOW, MIDDLESEX TW5 9QA, GB CUSTOMS IMPORT DECLARATION

There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate customers in any way.
Sellers using them to deliver their good cannot be basing it on their performance and this clearly couldn't care less either.

My parcel arrived from Germany- box ripped and car parts stolen! Very good service thanks, Juris

Two packages were sent from abroad to London.
One had the wrong postcode on it, so was sent to Birmingham and stayed in Royal Mails vortex for a week (not their fault)

The other was printed on a label that had the first character of every line cut off, so the parcel was delivered to a house 40 doors away, can’t get hold of the occupiers now.

Incompetence

Worst company ever. They dont reply to emails. Still waiting for my parcel til this day and its been 2 weeks..

My parcel was sent to the wrong COUNTRY! I noticed it in time by checking tracking number and tried to contact them (contact form, email, Facebook, phone), but there was no way to reach anybody. Just kept getting generic email replies.

Great service all round. Mary has looked after us very well and they are a reliable delivery partner.

I placed an order for some organic food product on 2 weeks ago and, not only I have not received the parcel, but when I track down the delivery, it looks like it has been sitting in a warehouse for almost 7 days. And, to make it weirder, I received a refund for this parcel yesterday, without having asked for it, and with no note or email describing any issues and apologising for it. Not impressed with Spring.

Very helpful and detailed in setting up all functions. Great and efficient customer service.

Dean, Chris and all others have been really helpful. The service as a whole is excellent except for some issues but is good 8 out of 10 times. Team is also very relentless. Keep it up guys!

See here for more reviews:-

spring-gds.com

Parcel took 2 days to gety to UK from Spain, its menat to be Royal Mail tracked 48 hours. Its somehow ended up with Spring GDS and is stuck in their system:-

2023-06-17 08:15:34 IN CUSTOMS CUSTOMS IMPORT DECLARATION
SOUTHALL, MIDDLESEX UB2 5LF, GB

2023-06-17 07:54:34 ITEM RELEASED FROM CUSTOMS IMPORT DECLARATION RELEASED

2023-06-17 07:42:04 CROSSDOCK ARRIVAL
SOUTHALL, MIDDLESEX UB2 5LF, GB

Its should be ready to pass to Royal Mail as all customs bit is completd by 17th and its now the 22nd!!

So whats the delay!!?

Darren from Spring is an amazing chap! He not only made whole process very easy but he went above and beyond to make it as smooth as possible and as fast as possible! We have never recieved such a fantastic support like from Darren at Spring GDS! Fantastic service too, all our parcels are fully tracked and the internal system is very easy to use!
If you tried the rest - now is time to try the best -> Spring GDS!

Working with Spring GDS for 8 years. It has been a great business partner and a pleasure to work with. Excellent support & communication team including manager(s). Services with full tracking and good delivery speed timings to all Europe & Worldwide from UK, and also shipping from our EU warehouse to anywhere including to the UK recently.