Spiral is a brand that genuinely prioritises its customers. Their customer service is world-class, providing quick responses and clear resolution of issues. Such a hassle-free experience is unheard of... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Honestly incredible service. I bought a backpack with a crossbody promotion, but I accidentally made a mistake on my order, resulting me reaching out. They replied immediately realised my... Se mere
The product is exactly as stated, no short comings or surprises. When I reached out to Spiral customer services after my strap adjuster broke they replaced the whole bag immediately without any questi... Se mere
Excellent customer service! I forgot to take advantage of the very generous offer of a free crossbody bag when I ordered a backpack. I got in touch with team the next day to notify them and... Se mere
Har besvaret 6 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Well made, durable and stylish
This is a great product. The deluxe backpack fits everything I need in it and looks beautiful. It is extremely well made and the fabric is durable, waterproof and stylish. For a backpack, it is somewhat of a surprise as my previous ones have only ever been used for travel or outdoor activities such as fell walking whereas this one I can use every day because it is so aesthetically pleasing and has become part of my accessory stash. It is practical and extremely good value. Spiral’s customer service is second to none which seems to be something of a novelty these days.
What great customer service…
What great customer service ...purchased 1 of rucksacks and a free cross body bag...the second bag wasn't delivered when expected but as soon as I let Spiral know they immediately sent out the 2nd item! Decent bag quality too!
I received rucksack which is great and…
I received rucksack which is great and looks good it could be slightly bigger. Recommend it
Lovely bags,good quality
Lovely bags,good quality, great customer service
Great bag and customer service what’s…
Great bag and customer service what’s not to love
that is the a very genuine review
that is a very genuine review !
Not only the quality of the bag is perfect what made it so special is the customer service ! very pro and fantastic . thanks again .
I contacted Spiral as I messed up my…
I contacted Spiral as I messed up my order, they responded promptly and sorted out my mistake. Very impressed, can’t wait for my bags to arrive.
What can I say 10 out of 10 for…
What can I say 10 out of 10 for customer services and fast delivery I had a problem with order I emailed them same day less than an hour I had an email back and I was able to add on to my order very happy and the bag is strong very good value for money
Ordering and delivery super quick
Ordering and delivery super quick. Contacted the customer service wow straight onto my issue! sorted .
My Mam bought me a bag as my birthday…
My Mam bought me a bag as my birthday present but didnt add the free messenger bag to the basket so only bought the rucksack. I emailed them and all I needed was my Mother's name and they sent me the free messenger bag straight to my address the next day. Can't really get better custimer service than that.
Brilliant
Brilliant! Excellent quality and brilliant value. Delivery super quick and excellent customer service.
Excellent communication and great…
Excellent communication and great customer service. Affordable prices, when other companies are charging three figure prices for bags that’s aren’t as good.
A great product for a great price
A great product for a great price. This exceeded my expectations. The cross body was also fantastic and works perfectly a a small hand luggage bag. When fully expanded, the cross body can still fit my lap top. The design of the back pack is excellent and the material is sturdy but elegant. I love the olive green. Buy with confidence.
Awesome customer service
Awesome customer service! I emailed them at 8pm and got a reply within 10 mins
New Bags
Ordered a bag yesterday evening but I forgot to add that i wanted the second free bag. Emailed Spiral and they have amended my order to include the free bag. Great customer service
The bag is of great condition and the…
The bag is of great condition and the customer service to help me with a query bias been Fantasic. I will be looking to buy further products for family.
Fantastic customer service
Fantastic customer service. An error largely my own fault and they rectified it immediately.... Wonderful service and take happy with my bag 😊
Do no order, scam
Either the reviews on this website are fake or I am the unlucky one, because I confirmed my order on 23.12.2025., and it was shipped on 30.12.2025. It has been over 2 months since I have received NO updates even after messaging/emailing customer support numerous times.
Spiral offer on Instagram a great deal.
I saw the Spiral offer on Instagram and was a little nervous as I don’t often buy products online unless I have seen them somewhere. I am so happy with this company. The 20L back pack is the perfect size to replace the small wheelie I usually travel with and I can now be hands free when travelling through the airport. The bonus of getting a free cross body small bag just made me smile. The bags are really well made and I love that they are both waterproof. I cant wait to use them. Nice customer service is the cherry on top!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








