Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Wir haben ein pilzrahmenschnitzel bestellt in menschengröße und nicht in minimoys für diesen preis das ist ja rotzefrech

Bedømt til 5 ud af 5 stjerner

Wie immer hervorragend, schneller und kompetenter Service zu fairen Preisen. Was ich besonders am Speedy- Team mag, wenn der Fehler gefunden ist, wird nicht einfach drauf los repariert sondern erst Rü... Se mere

Bedømt til 2 ud af 5 stjerner

Twice since renewal, I have been informed that my subscription has expired. I have been prompted top contact "tech support" who initially assisted and then badgered me to purchase additional services... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages. After receiving your response, I ran a scan and watched... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Elektronik og teknologi

Oplysningerne kommer fra forskellige eksterne kilder

The SpeedyPC Software team enthusiastically embraces the opportunity to produce a quality software product that helps users of varying abilities optimize and clean their PC. The crew works hard to combine innovative technology with an intuitive interface.


Kontaktoplysninger

  • 1837 Fort Street, Victoria, BC V8R 1J6 Canada, Canada

  • speedypc.com

2,9

Middel

TrustScore 3 ud af 5

377 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

You charge more than you advertise …

You charge more than you advertise (false advertising)

27. september 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Nikolaos,

Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.

We have reviewed the pricing for your renewal, and it appears you were charged taxes.

What I would like to do is send you a private email from our Support Department with a break down of your renewal pricing, and we can discuss any further questions you may have.

We will need to review this situation, and see what pricing you were offered. I will provide step in order for you to submit the information you were offered.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 2 ud af 5 stjerner

Only way of communication was email

Only way of communication was email. Had problems.. back and forth
4 times. Gave up and got another provider and cancelled this app.

27. september 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Conrad,

Thank you for taking this time to provide us with feedback on your recent renewal and contact with customer support.

We truly regret to hear that we were unable to resolve the issues you were experiencing. These types of issues are rare, and we do our best to support each contact and provide the steps that are required to ensure all is working well.

Due to these extenuating circumstances, the steps we provided could not have been provided any other way other than email. We are a small support department located on the West Coast of Canada, and do our very best to support each customer concern in a timely manner.

We wish you all the best, if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 1 ud af 5 stjerner

The loading failed and continues to be …

The loading failed and continues to be an issue.
While the software appears to be OK, the process of getting it load is really bad. I cannot give this product much support.

26. september 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Stanley,

Thank you so much for taking the time to submit a review for your recent SpeedyPC Pro renewal.

We regret to hear that you are having difficulties with your software, and would be happy to provide support.

We see that you have already submitted an email to our Support Center, and we have responded. I also see that you've replied within this thread, and I will take a moment to reply to your further inquiry.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 3 ud af 5 stjerner

I had trouble to understand how to …

I had trouble to understand how to install the PC Speedy. And I gave up than a few weeks later it started to run. My thoughts that you install it shortly after you purchase it, Thanks

10. september 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello George,

Thank you so much for taking this time to review your recent SpeedyPC Pro renewal.

Generally when you purchase a renewal on your software, there usually is no reason to re-install unless you've lost access to the software, or replaced your computer.

From your feedback, it sounds a though you've got the program up and running again, which is great!

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 1 ud af 5 stjerner

Since I renewed my Speedy PC …

Since I renewed my Speedy PC subscription I have had nothing but probs with my PC.
Being re-directed to Digital Care for something I do not want has been a pain.
I will try and get my money back, that's the end for me with Speedy PC.

3. september 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Mrs. Foster,

Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.

I would like to take this opportunity to address your concerns. To begin, I want to ensure you are aware that there is a full 30 day refund policy for all renewal purchases. We ask that you please submit any requests such as this, or support requests to our Support Department.

Please allow me to extend my apologies as to the issues you are experiencing. In regards to the recent upgrade offer. Please allow us to clarify, we as a company have decided to provide our users with a new and improved program called Digital Care AntiVirus Complete. Emails are scheduled to be sent to all users, as well as upgrade notifications from within your current program to Digital Care AntiVirus Complete. As we have a large existing client base, we wish to provide two choices to you. You are welcome to continue using SpeedyPC Pro.

What I would like to do, is send you an email via our Support Channel, with information about this change, so we might ensure all is working well for you.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 2 ud af 5 stjerner

THEY CHANGE THE NAME AND THE NEW …

THEY CHANGE THE NAME AND THE NEW UPGRADED SOFTWARE DIDN'T WORK PROPERLY AND MADE MY PC SLOWER

1. september 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Luis,

Thank you so much for taking this opportunity to review your recent SpeedyPC Pro renewal.

I am sorry to hear that the upgrade offer to Digital Care AntiVirus Complete has not been a smooth transition for you. Please be assured, our support team is here to help, should you wish to work with us to ensure Digital Care AntiVirus Complete is functioning well for you. Alternatively, we can also support you with reverting back to SpeedyPC Pro should you prefer.

What I would like to do for you today, is send you an email from our Support Center, we will require some information about your system, as well as how you wish to proceed. We will then work directly with you to ensure all is fully functional for you once again.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 3 ud af 5 stjerner

Good product only half works..

Good product only half works... then says product no longer available and to select next for new product and there is no next button!

30. august 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Mr. Hurley,

Thank you so much for providing feedback on your SpeedyPC Pro subscription.

I regret to hear of any difficulties you are encountering, and wish to provide support.

If you are not seeing the Next button presented during the recent Upgrade offer, it may be due to your display settings. You may wish to make adjustments to ensure you can see this option.

Just to ensure you are aware of what your are seeing, we are sending out upgrade offers to all current clients. This is for our newest program, Digital Care AntiVirus Complete. We would like to note that while Digital Care includes the cleaning and maintenance features of SpeedyPC Pro, it is also intended for use as a full antivirus, and as such may conflict with existing antivirus software.

If you have any further questions or concerns, I invite you to reach out to our support team so we might work directly with you to ensure the transition goes smoothly for you.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 3 ud af 5 stjerner

Not chuffed when I renew my licence and …

Not chuffed when I renew my licence and the product is pulled to be replaced by something I did not need.

29. august 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Ms. Curtis,

Thank you so much for taking the time to submit your review for SpeedyPC Pro.

I would be more than happy to help clarify what it is you are encountering with our software.

We as a company have decided to provide our users with a new and improved program called Digital Care AntiVirus Complete. Emails were sent to all users notifying them of this offer, as well as upgrade notifications from within your current program to Digital Care AntiVirus Complete. As we have a large existing client base, we wish to provide two choices to you. You are welcome to continue using SpeedyPC Pro if you wish to. Or proceed with the upgrade.

We would like to note that while Digital Care includes the cleaning and maintenance features of SpeedyPC Pro, it is also intended for use as a full antivirus, and as such may conflict with existing antivirus software.

If you do wish to ask any further questions regarding this, you are welcome to contact our Support team. Please be assured, we will be here to support you no matter which option you choose. Your subscription will continue to carry our support for a variety of issues, should you require it.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 3 ud af 5 stjerner

review of Speedy PC-update

..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages.

After receiving your response, I ran a scan and watched what happened when the scan ended. There was a split second notification that the scan was complete then the app went directly on to the clean-up.
I reviewed the options which were solely related to when I wanted to be notified if something was attempting to change the computer. None of these seemed related to causing the app to stop and wait for input before proceeding to the clean-up.
Am I missing something? If so, how do I access it?

29. august 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Robyn,

Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.

I would like to address your comments, in regards to the scan results within SpeedyPC Pro. There is a way to review the items found after the scan is done. This would be prior to clicking the Fix All button.

Once a scan is complete, you will notice a number of items under each category, next to this, you will find an Edit button. Click on this Edit, and you may review the items that were determined for cleanup during the scan.

You may review, and remove any item you wish to leave by removing the checkmark within the box next to that specific item. Alternatively, you may also click on Ignore should you wish to ensure SpeedyPC Pro does not remove the specific item in future scans.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 3 ud af 5 stjerner

works well

works well. Update and Fee Collection windows, prompts, and verification are confusing and time consuming. Tempted to give it 4-star rating.

29. august 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello William,

Thank you so much for providing feedback on your SpeedyPC Pro software.

The first thing I'd like to do is send you a personal email with some information regarding your account with us, I see a few issues, and I would like to take this opportunity to help get your account in order.

This email will detail your account, what I have found, ask you some questions on how best you wish to proceed, and work with you to ensure all is fully functional for you.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 5 ud af 5 stjerner

A good utility!

I use it periodically to clean up my machine and it does a thorough job and offers various maintenance processes that help me keep a clean machine.

24. juli 2017
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Does not automatically fix it's self

Does not automatically fix it's self. Or reboot to clean.

19. juli 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Robert,

Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.

I regret to hear that you are experiencing difficulties, and wish to provide support.

To begin, lets ensure the settings are correct within your software. Please open SpeedyPC Pro, click on About, and ensure you have the most up to date Product Version, 3.3.30. If this is not indicated correctly, please click on Check for Updates... and install any required updates.

Next, let's have you check the General Settings. With SpeedyPC Pro open, click on Settings, then General Settings. Please ensure there is a checkmark within each category you wish to have enabled.

If these steps do not resolve the current issue, we invite you to submit a case to our Customer Support department so we might further investigate the issue.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Bedømt til 3 ud af 5 stjerner

Sometimes takes a long time to complete …

Sometimes takes a long time to complete the scan. All the "remember me" user names etc are wiped.

19. juli 2017
Uopfordret anmeldelse
Speedy PC-logo

Besvarelse fra Speedy PC

Hello Brian,

Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.

I would like to address each of your concerns, and hope that we can ensure SpeedyPC Pro is working well for you.

Depending on how long the scan is taking to complete, if anything longer than 15 minutes, we ask that you please contact our support department to investigate further for you. In the meantime, lets ensure you have the most up to date program version.

Open SpeedyPC Pro, click on About, the Product Version should show as 3.3.30, if not, please click on Check for Updates...and install any required updates.

In regards to your user login details, deleting saved passwords and login information is intended to increase the safety and security of your information. However, it is not a critical security step and generally can be disabled safely.

To disable this feature of your software and preserve login data in future scans, please follow the steps below.

1. Click the Settings button on the main screen.
2. Click the Privacy Settings button.
3. In the Internet Browsing History section, click on the Internet Browser that you use.
4. Remove the check box next to Cookies, and ensure that the box next to Saved Passwords is also unchecked.

Depending on the level of security you want, you can also deselect "History (visited sites)", and "Auto-Complete form data".

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Customer Support Supervisor

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere